2015 Ford Taurus

The contact owns a 2015 Ford Taurus. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse(R), the camera failed to display the image of the rear of the vehicle or display a rainbow-colored pixel on the screen. The failure was intermittent. The dealer was contacted, and it was confirmed that parts were not yet available. The manufacturer was made aware of the failure. The failure mileage was approximately 104,000.

The contact owns a 2015 Ford Taurus. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The rearview camera displayed the message "Camera not Available” when reversing. Occasionally, the screen was black or displayed upside down while reversing. The vehicle was not repaired. The failure mileage was unknown.

The contact owns a 2015 Ford Taurus. The contact stated that while attempting to reverse, the rearview camera became inoperable. Occasionally, the rearview camera image appeared upside down, and at other times the image was distorted or intermittently visible. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 121,000.

See attached document for complaint. I received the safety recall on my 2015 Ford Taurus in October 2025 and as of yet have not received any information related to parts availability. I am writing this letter because I do not wish to be forgotten and wish this recall issue to be resolved. It has been three months, soon to be four. The rearview camera issue started in 2024 with my vehicle. The camera displays distorted images and really needs to be fixed as soon as possible. Whenever you receive the remedy, could you please notify me by mail? Thanks in advance for your consideration in this matter.

The contact owns a 2015 Ford Taurus. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera image was inverted, black, or distorted while the vehicle was in reverse(R). The vehicle was taken to the dealer, where it was confirmed that the rearview camera had failed. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not contacted. The failure mileage was approximately 110,000.

The contact owns a 2015 Ford Taurus. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera was intermittently inoperable. The dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2015 Ford Taurus. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). Prior to receiving the recall letter, the rearview camera was displaying either an upside-down, reversed, and backward image. The rearview camera later became totally inoperable. There were no warning lights illuminated. The vehicle was taken to a local Ford dealer, who confirmed the recall status. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 50,000.

The contact owns a 2015 Ford Taurus. The contact stated that while reversing, the rear-view camera display failed to function as intended. The contact stated that the message “Camera not Available” was displayed. The contact failure was intermittent. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, parts were not yet available for the recall repair. The dealer was made aware of the failure; however, the contact was informed that the parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 1,000.