NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
583 reports74,701 miles · Apr 19, 2019
Steering
TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT STATED THAT THE ELECTRIC POWER STEERING FAILED. THE VEHICLE WAS TAKEN TO KENDALL FORD OF ANCHORAGE (190 GAMBELL ST, ANCHORAGE, AK 99501) WHERE THEY STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE F…
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TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT STATED THAT THE ELECTRIC POWER STEERING FAILED. THE VEHICLE WAS TAKEN TO KENDALL FORD OF ANCHORAGE (190 GAMBELL ST, ANCHORAGE, AK 99501) WHERE THEY STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 74,701.
NHTSA ODI #11197380
125,000 miles · Apr 12, 2019
Fuel/propulsion System
VEHICLE OCCASIONALLY WOULD STALL AT INTERSECTIONS OR TRAFFIC LIGHTS; EVENTUALLY THE CAR WOULD NOT RESTART AT ALL. I HAD TOWED TO FORD DEALER IN KNOXVILLE TN WHERE THEY DIAGNOSED THE PROBLEM AS THE FUEL PUMP, WHICH THEY HAVE REPLACED AT $905 PLUS TAX. I READ FOR RECALLS AND CAME ACROSS 16V621000 WHICH COMPLETELY DESCRIBES MY CAR…
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VEHICLE OCCASIONALLY WOULD STALL AT INTERSECTIONS OR TRAFFIC LIGHTS; EVENTUALLY THE CAR WOULD NOT RESTART AT ALL. I HAD TOWED TO FORD DEALER IN KNOXVILLE TN WHERE THEY DIAGNOSED THE PROBLEM AS THE FUEL PUMP, WHICH THEY HAVE REPLACED AT $905 PLUS TAX. I READ FOR RECALLS AND CAME ACROSS 16V621000 WHICH COMPLETELY DESCRIBES MY CAR'S PROBLEM. THE VEHICLE HAS ONLY DONE 125,000 MILES. A FUEL PUMP SHOULD NOT HAVE ISSUES WITH MILEAGE. PLEASE CAN YOU HELP ME OBTAIN REIMBURSEMENT. IN TWO OCCASIONS A CAR NEARLY HIT ME FROM BEHIND AS I WAS STALLED.
NHTSA ODI #11195757
30,000 miles · Apr 9, 2019
Air BagsSeat BeltsCrashInjury
AIRBAG EXPLODED INJURY IN MY FACE
NHTSA ODI #11195299
Mileage unknown · Apr 7, 2019
Electrical SystemFuel/propulsion System
I SEE THAT MY CAR HAS SEVERAL RECALLS FOR FUEL MODULE ISSUES. MY CAR RECENTLY STARTED LEAKING GAS AND THE GAS HAND HAS SUDDENLY STOPPED WORKING. ACCORDING TO MY VIN THE ONLY RECALL IS MY DOOR HANDLES BUT I THINK THAT MY GAS ISSUES ARE APART OF THE RECALL THAT CNN SPOKE ABOUT. THERE ARE ALSO WEIRD ISSUES WITH THE AXEL OR SUSPENS…
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I SEE THAT MY CAR HAS SEVERAL RECALLS FOR FUEL MODULE ISSUES. MY CAR RECENTLY STARTED LEAKING GAS AND THE GAS HAND HAS SUDDENLY STOPPED WORKING. ACCORDING TO MY VIN THE ONLY RECALL IS MY DOOR HANDLES BUT I THINK THAT MY GAS ISSUES ARE APART OF THE RECALL THAT CNN SPOKE ABOUT. THERE ARE ALSO WEIRD ISSUES WITH THE AXEL OR SUSPENSION THAT SEEM TO BE APART OF THE RECALLS FOR THIS YEAR. I'M HOPING I CAN FIND OUT IF MY VEHICLE IS APART OF THESE RECALLS AND THAT IT CAN BE REPAIRED BECAUSE IT IS NOT SAFE. THE AC AND HEAT ALSO HAVE MAJOR ISSUES THAT NOBODY CAN SEEM TO FIX I BELIEVE IT'S AN ELECTRICAL ISSUE.
NHTSA ODI #11194502
114,000 miles · Apr 4, 2019
Unknown Or Other
FORD WATER PUMP CLASS-ACTION MONDAY, APRIL 1ST, OVERHEATING WARNING SIGNAL CAME ON. TOOK THE CAR TO A LOCAL MECHANIC RIGHT AWAY AND HE STATED THAT THE WATER PUMP IS BROKEN. THE CAR IS STILL AT THE MECHANIC AS IT'S NOT DRIVABLE.
NHTSA ODI #11193900
39,760 miles · Apr 4, 2019
Steering
TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT STATED THAT THE STEERING FAILED INTERMITTENTLY WITHOUT WARNING. THE STEERING WHEEL SEIZED AND WAS VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO MATHEWS FORD (175 E MAIN ST, NORWICH, NY 13815, (607) 334-3273) TO BE DIAGNOSED, BUT THE CODES COULD NOT BE READ. THE VEHICLE WAS …
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TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT STATED THAT THE STEERING FAILED INTERMITTENTLY WITHOUT WARNING. THE STEERING WHEEL SEIZED AND WAS VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO MATHEWS FORD (175 E MAIN ST, NORWICH, NY 13815, (607) 334-3273) TO BE DIAGNOSED, BUT THE CODES COULD NOT BE READ. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO WORK IT OUT WITH THE DEALER. THE FAILURE MILEAGE WAS 39,760.
NHTSA ODI #11193828
53,000 miles · Mar 22, 2019
Steering
HAVE HAD RATTLING NOISE IN FRONT END SINCE ABOUT 53000 MILES. WENT THRU REPLACING ENTIRE SUSPENSION AND STILL NO BETTER. FINALLY IT WAS FOUND THAT ELECTRONIC RACK AND PINION SHAFTS THAT CONNECT TO INNER TIE RODS ON BOTH SIDES ARE LOOSE AND DAMAGED INTERNALLY. CAR IS UNSTABLE IN ALL DRIVING CONDITIONS.
NHTSA ODI #11190653
80,000 miles · Mar 20, 2019
Engine
DRIVING DOWN THE ROAD AND ALL OF A SUDDEN THE CAR INDICATED IT WAS OVERHEATING. SO I PULLED OVER AND SEEN THAT THE CAR WAS SPEWING COOLANT EVERYWHERE. FROM FURTHER TROUBLE SHOOTING I FOUND OUT THAT THE WATER PUMP WAS BAD AND THAT IT WAS GOING TO COST ME OVER $2000. THE WATER PUMP SHOULD NOT BE GOING OUT LIKE THAT WHEN I ONLY JUS…
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DRIVING DOWN THE ROAD AND ALL OF A SUDDEN THE CAR INDICATED IT WAS OVERHEATING. SO I PULLED OVER AND SEEN THAT THE CAR WAS SPEWING COOLANT EVERYWHERE. FROM FURTHER TROUBLE SHOOTING I FOUND OUT THAT THE WATER PUMP WAS BAD AND THAT IT WAS GOING TO COST ME OVER $2000. THE WATER PUMP SHOULD NOT BE GOING OUT LIKE THAT WHEN I ONLY JUST HIT OVER 80,000 MILES. FORD NEEDS TO RECALL THESE WATER PUMPS THEY PUT ON THESE TAURUS'S.
NHTSA ODI #11190364
87,356 miles · Mar 20, 2019
Steering
ELECTRONIC STEERING ASSIST GIVES OUT WHILE DRIVING AT ALL SPEEDS, BUT ESPECIALLY AT SLOWER SPEEDS 5-35MPH. THE STEERING WHEEL ALMOST FEELS LIKE IT GRABS AND YOU HAVE TO PULL THE WHEEL BACK TO STAY IN YOUR LANE AND AVOID A COLLISION. VERY DANGEROUS, AS THIS SEEMED TO HAVE COME ON VERY SUDDENLY.
NHTSA ODI #11190148
80,200 miles · Mar 20, 2019
Power Train
80,200 MILES - DURING A 2 HOUR DRIVE ON THE INTERSTATE GOING 80MPH, MY TRANSMISSION LOST THE LOW GEARS. AS I TRIED TO SLOW DOWN IN CONSTRUCTION, MY CAR EXPERENCED LOUD HARD JOLTING SHIFTS WHEN IT ATTEMPTED TO DOWNSHIFT, BOUNCING MY MOTHER'S HEAD OFF THE DASH. IT WAS SUPER SLUGGISH LIKE FOLLOWING AND HARD TO BRING IT TO A STOP. W…
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80,200 MILES - DURING A 2 HOUR DRIVE ON THE INTERSTATE GOING 80MPH, MY TRANSMISSION LOST THE LOW GEARS. AS I TRIED TO SLOW DOWN IN CONSTRUCTION, MY CAR EXPERENCED LOUD HARD JOLTING SHIFTS WHEN IT ATTEMPTED TO DOWNSHIFT, BOUNCING MY MOTHER'S HEAD OFF THE DASH. IT WAS SUPER SLUGGISH LIKE FOLLOWING AND HARD TO BRING IT TO A STOP. WHEN STOPPED AND SHIFTING THROUGH THE GEARS YOU COULD HEAR IT SLAM INTO GEAR A FEW SECONDS AFTER SHIFTING INTO DRIVE. RESULTED IN A COSTLY TRANSMISSION REPLACEMENT.
NHTSA ODI #11190146
Official recalls
9Feb 10, 2020
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Consequence & remedy
Consequence: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Remedy: Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
Aug 25, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump.
Consequence & remedy
Consequence: A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. The recall began on December 1, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31.
Dec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Jun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
Consequence & remedy
Consequence: If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Remedy: Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Jan 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2013 Ford Taurus vehicles manufactured December 1, 2009, to July 31, 2010, and 2011-2013 Lincoln MKS vehicles manufactured June 1, 2011, to October 31, 2011. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
Consequence & remedy
Consequence: If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Remedy: Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began March 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S02.
Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
May 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2010-2014 Taurus vehicles manufactured November 24, 2008, through February 28, 2014, originally sold in, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. When used in areas that use road salt, the license plate lamp assembly may experience an electro-chemical reaction and corrosion as a result of water intrusion.
Consequence & remedy
Consequence: This corrosion may result in a short circuit, increasing the risk of a fire.
Remedy: Ford will notify owners, and dealers will replace the license plate lamp assemblies, free of charge. The recall began on July 26, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S08. Note: Under program 14R01, Ford will notify owners in non-corrosion states, and, at the customer's request, dealers will replace the license plate lamp assembly.
Jun 26, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.
Consequence & remedy
Consequence: If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.
Remedy: Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.
May 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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