NHTSA owner reports · September 18, 2026 snapshot.
Suspension complaints
25 reportsClear category filter73,000 miles · Jan 21, 2021
SteeringSuspensionWheels
HAD THE REAR TOE LINK RECALL PERFORMED ABOUT 2 WEEKS AGO. FINALLY DECIDED TO LOOK AND THE OLD LINKS ARE STILL ON THE CAR. EMAILED PICTURES TO SERVICE ADVISOR EARLY MORNING CALLED A FEW MINS LATER SAID HE GET THEM TO HIS GM MANAGER ASAP. NEVER GOT A RESPONSE DECIDED I'D SWING BY ON MY WAY HOME. ASKED WHAT THE DEAL WAS. S…
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HAD THE REAR TOE LINK RECALL PERFORMED ABOUT 2 WEEKS AGO. FINALLY DECIDED TO LOOK AND THE OLD LINKS ARE STILL ON THE CAR. EMAILED PICTURES TO SERVICE ADVISOR EARLY MORNING CALLED A FEW MINS LATER SAID HE GET THEM TO HIS GM MANAGER ASAP. NEVER GOT A RESPONSE DECIDED I'D SWING BY ON MY WAY HOME. ASKED WHAT THE DEAL WAS. SAID THEY HADN'T HAD A CHANCE TO LOOK AT IT YET. [XXX], CAN I AT LEAST HAVE SOMETHING SAYING IT'S SAFE TO DRIVE WITH THESE OLD RECALLED LINKS THEY DENIED THE REQUEST. SAID MAYBE FORD CHANGED THE PART AND IT'S NOT WHAT YOU THINK IT SHOULD LOOK LIKE. ASKED ASSISTANT SERVICE MANAGER TO LOOK AT THE LINKS. EXPLAINED THE WELD THAT HOLD THE ROD AND BUSHING TOGETHER IS WHAT'S BREAKING. THE NEW PART HAS NO WELD AND IS ONCE PIECE. SHE SAYS SHE'S NOT SURE BUT IT DOESN'T LOOK LIKE A NEW PART. 73K MILES OF ROAD GRIME STILL ON IT LOOKING LIKE THE REST OF THE SUSPENSION. WELL I GET HOME AND SHE CALLS ME. SAID I WAS RIGHT THAT IS THE OLD PART AND THE NEW ONE IS SUPPOSE TO BE A ONE PIECE. I SAY GREAT. BUT SHE'S WONDERING WHY THE TECH MIGHT HAVE PENCILED WHIPPED THE SAFETY RECALL OR IF POSSIBLY IT WAS A ERROR PUT MY PAPER WORK CLEARLY HAS NOTES FROM THE TECH STATING TOE LINKS WERE REPLACED AND ALIGNMENT WAS PERFORMED TO BE IN SPEC AND TEST DROVE CARE AND IS IN SPEC. THEY WANTED ME TO COME IN FIRST THING FRIDAY MORNING BUT I CAN'T MISS MORE WORK DUE TO THERE ERRORS SO SATURDAY IS THE SOONEST SHE SAYS OKAY. A FRIEND TOLD ME TO FILL THIS OUT. I'M NOT SURE WHAT I REALLY EXPECT FROM THIS BUT IF IT SAVES IT FROM HAPPENING TO SOMEONE ELSE THAT DOESN'T KNOW WHAT TO LOOK FOR. IT CAN SAVE A LIFE. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA ODI #11389322
54,078 miles · Dec 14, 2020
Electrical SystemSuspension
RADIO WORKS NO AUDIO SOUND COMING THROUGH SPEAKERS, TRIED SYNC DID NOT WORK.
NHTSA ODI #11383328
26,000 miles · Nov 17, 2020
Suspension
BAD REAR TOE LINKS ON CAR WITH 26,000 MILES PURCHASED NEW
NHTSA ODI #11375028
141,000 miles · Oct 28, 2020
Suspension
REAR TOE LINKS BROKEN
NHTSA ODI #11366950
Mileage unknown · Oct 7, 2020
Suspension
RECALL FROM FEBRUARY 10TH ON FRACTURED REAR SUSPENSION TOE LINK. FORD DEALER STATING PARTS STILL NOT AVAILABLE
NHTSA ODI #11363147
Mileage unknown · Oct 7, 2020
Suspension
RECALL FROM FEBRUARY 10TH ON FRACTURED REAR SUSPENSION TOE LINK. FORD DEALER STATING PARTS STILL NOT AVAILABLE.
NHTSA ODI #11363145
Mileage unknown · Oct 1, 2020
Suspension
TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND …
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TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI #11362154
150,000 miles · Jul 27, 2020
SuspensionCrash
IN THE END OF JUNE WHILE DRIVING THE ABOVE CAR, THE LEFT REAR TOE LINK/LATERAL ARM BROKE WHILE CROSSING A BRIDGE ON A COUNTY ROAD APROX 45 MPH CAUSING A VIOLENT FISH TAIL, LOSS OF CONTROL. INSPECTION OF THE BROKEN TOE LINK/ARM SHOWS AN OLD CRACK. THIS PART WAS REPLACED. ONE MONTH LATER ON JULY 27, 2020 THE RIGHT REAR LATERAL …
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IN THE END OF JUNE WHILE DRIVING THE ABOVE CAR, THE LEFT REAR TOE LINK/LATERAL ARM BROKE WHILE CROSSING A BRIDGE ON A COUNTY ROAD APROX 45 MPH CAUSING A VIOLENT FISH TAIL, LOSS OF CONTROL. INSPECTION OF THE BROKEN TOE LINK/ARM SHOWS AN OLD CRACK. THIS PART WAS REPLACED. ONE MONTH LATER ON JULY 27, 2020 THE RIGHT REAR LATERAL ARM/LINK BROKE WHILE MY WIFE WAS DRIVING ON A HIGHWAY AT SPEED 55-60 MPH RESULTING IN A CRASH CAUSING CONSIDERABLE PROPERTY AND VEHICLE DAMAGE. NO POLICE REPORT FILED. A RECALL FOR THIS TYPE OF CAR IS ACTIVE BUT DOES NOT INCLUDE MY MODEL. IM SURE MY CAR CONTAINS THE SAME PARTS THAT FAILED. THE RECALL NUMBERS ARE CAMPAIGN ID 20V072000. RECALL DATE 2020-02-11. FORD RECALL NUMBER 20S04. AN INSURANCE CLAIM IS IN THE PROCESS NOW.
NHTSA ODI #11341643
150,000 miles · Jan 29, 2020
SteeringSuspension
VEHICLE KEEPS SLIPPING AND MAKING CLUNKING NOISES WHEN GOING DOWN THE HIGHWAY. I DIDN'T HAVE THIS ISSUE UNTIL A MONTH AGO AND IT SEEMS TO BE GETTING WORSE. THE GUY AT BELLE TIRE SAID THE RACK IS A COMMON ISSUE WITH FORD TAURUS'. TRYING TO KEEP AWAY FROM BUMP AND TURNS BUT I HAVE A LOT WHEN DRIVING IN GRAND RAPIDS. I'VE ALMOST HI…
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VEHICLE KEEPS SLIPPING AND MAKING CLUNKING NOISES WHEN GOING DOWN THE HIGHWAY. I DIDN'T HAVE THIS ISSUE UNTIL A MONTH AGO AND IT SEEMS TO BE GETTING WORSE. THE GUY AT BELLE TIRE SAID THE RACK IS A COMMON ISSUE WITH FORD TAURUS'. TRYING TO KEEP AWAY FROM BUMP AND TURNS BUT I HAVE A LOT WHEN DRIVING IN GRAND RAPIDS. I'VE ALMOST HIT CARS BECAUSE IT RANDOMLY PULLS ME IN ONE DIRECTION. VEHICLE IS ONLY MOVING WHEN IT HAPPENS AND HAPPENS BOTH ON THE HIGHWAY AND WHEN I'M GOING IN REVERSE WITH THE WHEEL TURNED ALL THE WAY IN ONE DIRECTION.
NHTSA ODI #11302886
140,000 miles · Apr 23, 2019
SteeringSuspension
I OWN A 2013 FORD TAURUS LIMITED. I KEEP MY VEHICLE WELL MAINTAINED BY MYSELF OR THE MECHANIC. I HAVE HAS CLUNKING SOUNDS COMING FROM THE PASSENGER SIDE FRONT END. MY MECHANIC REPLACED BOTH FRONT STRUTS AND BOTH SWAY BAR LINKS. THE NOISE HAD STOPPED FOR APPROX: A WEEK. NOISE CAME BACK MECHANIC CHANGED STRUT SAYING BAD STRUT.…
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I OWN A 2013 FORD TAURUS LIMITED. I KEEP MY VEHICLE WELL MAINTAINED BY MYSELF OR THE MECHANIC. I HAVE HAS CLUNKING SOUNDS COMING FROM THE PASSENGER SIDE FRONT END. MY MECHANIC REPLACED BOTH FRONT STRUTS AND BOTH SWAY BAR LINKS. THE NOISE HAD STOPPED FOR APPROX: A WEEK. NOISE CAME BACK MECHANIC CHANGED STRUT SAYING BAD STRUT. AGAIN HAVE SAME PROBLEM. DETAILS OF BAD CLUNKING NOISE.......NOISE SEEMS TO BE FRONT LEFT SIDE, I AND BE PARKED AND MOVE STEERING WHEEL 1/4 TURN LEFT AND RIGHT AND HEAR NOISE. IT SEEMS TO EFFECT STEERING AT LOW SPEEDS TURNING. I TRAVEL 500 MILE A WEEK FOR WORK 98% HIGHWAYS. I HAVE READ COUNTLESS COMPLAINTS AND NO ONE HAS A SOLUTION. FROM OTHERS REPLACING STEERING MODULES, STEERING UNIT $2000, STRUT REPLACEMENTS. CONTROL ARMS, WHEEL BEARING??????? NEED ASSISTANCE I OWE MORE ON MY CAR THAN ITS WORTH AND CANT AFFORD TO KEEP PAYING FOR A PROBLEM THAT HAS NOT BEEN DETERMINED BY FORD OR ANYONE ELSE. I HOPE ACCIDENTS DO NOT NEED TO HAPPEN BEFORE THIS ISSUE IS TAKEN SERIOUSLY.
NHTSA ODI #11203173
Official recalls
9Feb 10, 2020
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Consequence & remedy
Consequence: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Remedy: Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
Aug 25, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump.
Consequence & remedy
Consequence: A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. The recall began on December 1, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31.
Dec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Jun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
Consequence & remedy
Consequence: If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Remedy: Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Jan 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2013 Ford Taurus vehicles manufactured December 1, 2009, to July 31, 2010, and 2011-2013 Lincoln MKS vehicles manufactured June 1, 2011, to October 31, 2011. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
Consequence & remedy
Consequence: If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Remedy: Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began March 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S02.
Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
May 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2010-2014 Taurus vehicles manufactured November 24, 2008, through February 28, 2014, originally sold in, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. When used in areas that use road salt, the license plate lamp assembly may experience an electro-chemical reaction and corrosion as a result of water intrusion.
Consequence & remedy
Consequence: This corrosion may result in a short circuit, increasing the risk of a fire.
Remedy: Ford will notify owners, and dealers will replace the license plate lamp assemblies, free of charge. The recall began on July 26, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S08. Note: Under program 14R01, Ford will notify owners in non-corrosion states, and, at the customer's request, dealers will replace the license plate lamp assembly.
Jun 26, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.
Consequence & remedy
Consequence: If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.
Remedy: Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.
May 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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