2013 Ford Taurus

The contact owns a 2013 Ford Taurus. The contact stated that while driving at various speeds, the “Power Steering Assist Fault” warning light illuminated, and the steering wheel became very firm and difficult to maneuver. The contact was able to pull the vehicle to the side of the road and turn off the vehicle. The contact stated that after restarting the vehicle, the steering started working properly. The contact stated that the failure was intermittent. The local dealer was contacted; however, no assistance was provided since the vehicle was not under recall. The contact stated that while researching online, she became aware that there was an unknown open recall related to the failure; however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 97,000.

The contact owns a 2013 Ford Taurus. The contact stated that while driving in reverse at slow speeds, the contact felt an abnormal sensation from the steering wheel, after which she became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The power steering assist warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the steering rack and pinion. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 150,000.

The contact's mother owns a 2013 Ford Taurus. The contact stated that upon starting the vehicle, the "Power Steering Assist Fault" message was displayed. The contact stated that excessive force was needed to steer the vehicle due to the failure. The contact called the local dealer and was informed that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 156,000.

The contact owns a 2013 Ford Taurus. The contact stated while driving at various speeds, there was significant play and vibration in the steering wheel, and the vehicle was pulling to one side. The contact stated that the traction control warning light illuminated when the steering wheel was completely steered to the right or to the left. The contact also stated that The TPMS warning light remained illuminated even though the tires were fully inflated. Additionally, the contact stated that there was an abnormal clicking sound coming from the rear end of the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed that the steering gear had failed. The mechanic determined that both the steering gear and the ball joint needed to be replaced. The mechanic related the failure to NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The dealer was notified of the failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 100,000.

The contact owns a 2013 Ford Taurus. The contact stated that while starting the vehicle, the Power Steering Assist Fault message was displayed, and the steering wheel was stiff. The vehicle was taken to the dealer, where the fault codes were reset. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The failure mileage was 124,354.

The contact owns a 2013 Ford Taurus. The contact stated that while driving at various speeds, the vehicle lost power steering functionality. The contact had to use an excessive amount of force to steer the vehicle. There were no warning lights illuminated. The failure was self-corrected; however, the failure reoccurred and became more consistent. The dealer was contacted, and it was confirmed the failure might be related to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The vehicle had not been diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failure, and it was confirmed the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 160,000.

The contact owns a 2013 Ford Taurus. The contact stated while driving 65-70 MPH, a message indicating a power steering failure was displayed, and the vehicle lost power steering functionality. The contact veered to the side of the road. The vehicle was towed to the residence. The vehicle was then taken to the local dealer, where it was diagnosed. The dealer determined that the steering rack and pinion needed to be replaced, and the Power Steering Control Module (PSCM) needed to be reprogrammed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 95,000.