2013 Ford Taurus

The contact owns a 2013 Ford Taurus. The contact stated that while her husband was starting the vehicle, the power steering assist warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the power steering assist had failed and that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 140,000.

The contact called on behalf of his daughter who owns a 2013 Ford Taurus. The contact stated that while his daughter was driving at an undisclosed speed, the power steering assist warning light illuminated. The contact stated that the power steering was inoperable, and the vehicle was difficult to steer. Additionally, the contact stated that the steering wheel was extremely firm. The failure occurred while the contact's daughter was driving on the highway. The vehicle was driven over to the shoulder of the roadway. The vehicle was then driven to the contact's residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under recall. The failure mileage was approximately 109,134.

I was driving down the road about 50 mph when all of sudden my steering wheel locked up was nearly impossible to turn I had to try to keep it on the road and slow down as quickly as I could it took all my force to turn the wheel and it was not turning like it normally did it would like skip a beat and not really turn the wheel this is a common problem with 2013 ford taurus some are recalled mine However was not but after searching the web many other people have the same issue but not covered under the recall but exactly the same issue now ford turned a recall into a customer satisfaction program However I am the 2nd owner of this car was never notified by ford or the original owner of the customer satisfaction program so apparently they turned a recall into a csp and if it's past 10 years or 150 thousand miles ford will no longer fix it as I said before I was never notified by ford or the original owner this has caused 16 accidents all together almost caused me to crash I have seen many post of people doing 60 plus mph around a corner and lose steering causing a an accident these cars are not safe on the road with these steering racks it's a dangerous recall ford should have to cover it wether it's been 10 years or 150 thousand miles I'm the 2nd owner never notified I can't afford 3 grand just for the rack I can't get to work now because I live in the middle of no where and ford refuses to fix the problem this easily could have caused a head on accident killing me and the other people involved in the collision with iver 16 accident and 4 of them having injuries and not being notified of this issue I feel as it should be fixed by ford and a recall can't be turned into a csp with a restriction on how many miles or years u can have or they don't have to fix there own recall now im without a car without a job and ford refuses to fix the problem they know they created this is super dangerous and could lead to many more accidents please look into this

The contact owns a 2013 Ford Taurus. The contact stated that while in reverse(R) and reversing down a driveway at approximately 2 MPH, the power steering module fault warning light illuminated. The contact stated that the steering wheel seized, and the contact was unable to turn the steering wheel to the left or right. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was approximately 92,000.

The contact owns a 2013 Ford Taurus. The contact stated while driving 20-25 MPH, the vehicle lost power steering functionality, and the steering wheel seized. There was no warning light illuminated. The contact was able to pull to the side of the road by using physical strength to steer the vehicle. The vehicle was towed to the dealer, where it was diagnosed that the steering gear assembly had failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 162,892.

The contact owns a 2013 Ford Taurus. The contact stated that while driving at an undisclosed speed, she became aware that the electric power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The power steering assist warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering), but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 112,000.

Was driving and my electrical power assist came on and I ran off the road twice because I had no steering. So I eventually got it home and called Ford and talked to a rep and they said there is a recall but it is VIN sensitive. But of course my vin wasn’t one in the recall. Which is crazy because it has all the symptoms as the recall but won’t cover mine. I could have been really hurt as well as my daughter and it’s just crazy if there’s a recall then it should cover all the vehicles with in the year and model. Not just certain ones especially when I have same exact symptoms as recall