2013 Ford Taurus

TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT STATED THE POWER STEERING WARNING LIGHT ILLUMINATED INTERMITTENTLY PRIOR TO THE VEHICLE LOSING POWER STEERING FUNCTIONALITY. THE CONTACT STATED THAT HE WOULD RESTART THE VEHICLE WHENEVER THE POWER STEERING WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT HE WAITED APPROXIMATELY 5 MINUTES AS INSTRUCTED IN THE OWNERS MANUAL BEFORE THE VEHICLE REGAINED POWER STEERING FUNCTIONALITY. THE CONTACT STATED THAT SHORTLY AFTERWARDS THE FAILURE RECURRED. THE CONTACT REPEATED THE ACTIONS AS BEFORE AND REGAINED POWER STEERING WHILE DRIVING HOME. BILL BRANDT FORD (8100 BRENTWOOD BLVD, BRENTWOOD, CA 94513, (925) 634-3551) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED. THE MANUFACTURER OPENED A CASE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.*DT*JB

EXPERIENCED LOSS OF STEERING/STEERING WHEEL FROZE UP AND COULD NOT BE TURNED; INITIALLY OCCURRED AT HOME IN DRIVEWAY WHEN STATIONARY OVERNIGHT BUT GETTING MORE FREQUENT AND PROGRESSIVELY WORSE. THERE IS A SAFETY RECALL (15S18, SUPPLEMENTS #1, #2 AND #3) AND A FORD PROGRAM (15N01) IN PLACE REGARDING THIS ISSUE BUT MY VEHICLE WAS MANUFACTURED 11/2012 AND FORD SAYS IT IS NOT COVERED BY THIS RECALL ALTHOUGH THE PROBLEM IS THE SAME. I CALLED 2 DEALERS AND DID A CHAT WITH FORD BUT WAS STILL TOLD "NO". SO I NOW HAVE TO MAKE A HIGH DOLLAR REPAIR ON A COMPONENT THAT SHOULD BE COVERED. SENDING LETTER TO PRESIDENT OF FORD MOTOR COMPANY TO COMPLAIN AS WELL. THIS IS A SERIOUS SAFETY ISSUE AND FORD NEEDS TO WIDEN THE DATES COVERED FOR THE RECALL AND REIMBURSE ME FOR THE EXPENSE THEY SHOULD HAVE COVERED INITIALLY.

THE STEERING HAS BEEN GETTING STIFFER AND STIFFER OVER THE LAST YEAR OR SO. THERE HAD BEEN RECALLS ON THE POWER STEERING PUMP BEING FAULTY FOR THE 2013 TAURUS; BUT, MY VEHICLE DID NOT FIT INTO THAT RECALL. MY CAR HAS ONLY 65000 MILES. I THINK THAT MY VEHICLE MAY HAVE BEEN OVERLOOKED IN THAT RECALL. IT IS EVERYTIME I DRIVE THE CAR AND IS GETTING WORSE. DON'T KNOW THE EXACT DATE I STARTED NOTICING IT; THE DATE BELOW IS NOT ACCURATE, BUT, IT HAS BEING GETTING WORSE FOR A LONG PERIOD OF TIME.

POWER STEERING WOULD GO IN AND OUT AS I HIT BUMPS IN THE ROAD AT FIRST. NOW IT'S OUT COMPLETELY AND SOMETIMES LOCKS IN POSITION WITHOUT ABILITY TO CORRECT FOR 1 -2 SECONDS. RECALS FOR THIS MAKE, MODEL, AND YEAR HAVE BEEN ISSUED. MY VIN IS NOT SUPPORTED DESPITE THE SIMILAR CHARACTERISTICS OF THE PROBLEM AS WELL AS THE SCENARIO LEADING UP TO TOTAL FAILURE. I HAVE A GREEN 2013 FORD TAURUS SHO POLICE INTERCEPTOR. IT WAS A STATE HIGHWAY PATROL CAR FROM RHODE ISLAND I BELIEVE. I PURCHASED THE CAR FROM CHICAGO MOTORS. IT WAS DELIVERED TO ME IN OHIO. I DIDN'T EVEN TEST DRIVE THE VEHICLE. I TRUSTED IN FORD. BUT AFTER THE SAFETY ISSUED THAT'S ONLY ADDRESSED SELECTIVELY, I AM ASHAMED TO OWN ANYTHING WITH THE NAME, INCLUDING MY F450. I DON'T KNOW WHAT KIND OF DISCUSSING GREED DRIVES A COMPANY TO WAIT FOR SOMEONE TO BE INJURED OR WORSE TO ACT ON A PRODUCT THAT THEY HAVE ALREADY ADDRESSED IN SELECT VEHICLES. I WILL BE BE FIXING THIS PROBLEM AS I DIAGNOSE THE ISSUE AND HOPEFULLY, IM AM ABLE TO ASSIST OTHERS I'M MAKING NON COSTLY REPAIRS THAT ARE ABOVE OEM QUALIFICATIONS. IF ANYONE IS THINKING OF BUYING A FORD PRODUCT, I SUGGEST THEY TAKE A LOOK AT THEY'RE TRACK RECORD FOR CUSTOMER CAN AND PRODUCT RELIABILITY. A COMPANY THAT DOESN'T STAND BEHIND THEIR PRODUCT SAYS THE SAME OF THEM AS IS DOES OF THE VEHICLE PURCHASED. I WILL BE SELLING BOTH OF MY FORD VEHICLES AS I CANNOT TRUST EITHER ONE TO BE SAFE OR RELIABLE. (3.5 ECOBOOST MOTORS- KNOWN FOR CARBON BUILDUP ABOVE VALVES LEADING TO ROUGH IDLE AND POOR PERFORMANCE. CHUNKS CAN DISLODGE AND MAKE WAY IN ENGINE AND TURBOS CAUSING CATOSTROPHIC FAILURES.) (6.0 POWERSTROKE- WEAK HEAD BOLTS STRETCH DUE TO EGR CLOG CAUSING HEAD GASKET TO GIVE UNDER PRESSURE. REPAIR TYPICALLY REQUIRES CAB REMOVAL.) THE COST OF THOSE TWO REPAIRS WOULD PAY 1/3 OF A NEW CAR. #HOMEWORK

HAD THE REAR TOE LINK RECALL PERFORMED ABOUT 2 WEEKS AGO. FINALLY DECIDED TO LOOK AND THE OLD LINKS ARE STILL ON THE CAR. EMAILED PICTURES TO SERVICE ADVISOR EARLY MORNING CALLED A FEW MINS LATER SAID HE GET THEM TO HIS GM MANAGER ASAP. NEVER GOT A RESPONSE DECIDED I'D SWING BY ON MY WAY HOME. ASKED WHAT THE DEAL WAS. SAID THEY HADN'T HAD A CHANCE TO LOOK AT IT YET. [XXX], CAN I AT LEAST HAVE SOMETHING SAYING IT'S SAFE TO DRIVE WITH THESE OLD RECALLED LINKS THEY DENIED THE REQUEST. SAID MAYBE FORD CHANGED THE PART AND IT'S NOT WHAT YOU THINK IT SHOULD LOOK LIKE. ASKED ASSISTANT SERVICE MANAGER TO LOOK AT THE LINKS. EXPLAINED THE WELD THAT HOLD THE ROD AND BUSHING TOGETHER IS WHAT'S BREAKING. THE NEW PART HAS NO WELD AND IS ONCE PIECE. SHE SAYS SHE'S NOT SURE BUT IT DOESN'T LOOK LIKE A NEW PART. 73K MILES OF ROAD GRIME STILL ON IT LOOKING LIKE THE REST OF THE SUSPENSION. WELL I GET HOME AND SHE CALLS ME. SAID I WAS RIGHT THAT IS THE OLD PART AND THE NEW ONE IS SUPPOSE TO BE A ONE PIECE. I SAY GREAT. BUT SHE'S WONDERING WHY THE TECH MIGHT HAVE PENCILED WHIPPED THE SAFETY RECALL OR IF POSSIBLY IT WAS A ERROR PUT MY PAPER WORK CLEARLY HAS NOTES FROM THE TECH STATING TOE LINKS WERE REPLACED AND ALIGNMENT WAS PERFORMED TO BE IN SPEC AND TEST DROVE CARE AND IS IN SPEC. THEY WANTED ME TO COME IN FIRST THING FRIDAY MORNING BUT I CAN'T MISS MORE WORK DUE TO THERE ERRORS SO SATURDAY IS THE SOONEST SHE SAYS OKAY. A FRIEND TOLD ME TO FILL THIS OUT. I'M NOT SURE WHAT I REALLY EXPECT FROM THIS BUT IF IT SAVES IT FROM HAPPENING TO SOMEONE ELSE THAT DOESN'T KNOW WHAT TO LOOK FOR. IT CAN SAVE A LIFE. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER STEERING CEASED WITHOUT WARNING. THE CONTACT HAD TO OPERATE WITH STEERING IN MANUAL MODE. LIBERTY FORD VERMILION (4215 LIBERTY AVE, VERMILION, OH 44089, (440)967-6191) WHERE THE DTC CODES WERE CLEARED HOWEVER, THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE TO MONTROSE FORD (3960 MEDINA RD, FAIRLAWN, OH 44333, (330) 666-0711) AND THE COMPUTER WAS RESET AND DTC CODES CLEARED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE APPROXIMATE FAILURE MILEAGE 122,000.

WHILE LEAVING A PARKING LOT, THE ELECTRIC POWER STEERING ON MY FORD TAURUS STOPPED WORKING. I WAS NOT ABLE TO TURN SHARP ENOUGH TO STAY IN THE INTENDED FIRST LANE OF TRAFFIC AND WENT DEEP INTO THE SECOND AND ALMOST THIRD LANE. LUCKILY THE PERSON IN THE CENTER LANE WAS ABLE TO MOVE TO THE LEFT TO AVOID A COLLISION. THERE IS A RECALL THAT DESCRIBE THIS AS (15V340000 OR FORD 15S18) BUT FORD SAYS IT DOES NOT APPLY TO MY VEHICLE THOUGH THE DESCRIPTION IS IDENTICAL TO WHAT HAPPENED TO ME. I BELIEVE THAT THE PROBLEM THIS RECALL DESCRIBES IS NOT LIMITED TO THE SCOPE OF VEHICLES FORD CLAIMS AS PROBLEMATIC.