2007 Ford Taurus

LISA WRIGHT MAY 18, 2009 DEAR ATTORNEY GENERAL TOM CORBETT ON DECEMBER 26, 2007 I LISA WRIGHT PURCHASED A 2007 FORD TAURUS FROM DAY FORD 3696 WILLIAM PENN HWY, MONROEVILLE, PA 15146 . I CALLED DAY FORD ON APRIL 27, 2009 PHONE NUMBER 412.858.0600 I SPOKE TO JOHN. I INFORMED JOHN THAT I WAS NO LONGER ABLE TO STEER MY CAR AND I ASKED HIM IF I CAN BRING IT IN. I WAS INFORMED THAT I CAN HAVE IT TOWED TO DAY FORD. ON APRIL 28, 2009 JOHN CALLED ME BACK AND INFORMED ME THAT THE PROBLEM WAS THE POWER STEERING PUMP AND THE HIGH PRESSURE LINE THAT NEEDED TO BE REPLACED. JOHN STATED THAT THEY DID HAVE THE POWER STEER PUMP BUT NOT THE HIGH PRESSURE LINE AND THAT IT WILL HAVE TO BE ORDER AND HE WAS NOT SURE WHEN IT WOULD BE IN. JOHN ALSO INFORMED ME THAT BECAUSE THIS IS A COVERED WARRANTY ITEM AND SERVICES A RENTAL CAR WOULD BE COVERED. A FEW DAYS LATER I WAS CONTACT AGAIN BY JOHN AT DAY FORD INFORMING ME THAT THE PART MAY TAKE A WHILE AND THAT THEY WILL NOT COVER MY RENTAL CAR ANY LONGER. APRIL 29, 2009 TO CURRENT I HAVE BEEN IN CONTACT WITH FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER PHONE NUMBER 1.800.392.3673. ON APRIL 29, 2009 I SPOKE TO CRAIG A CUSTOMER CARE REPRESENTATIVE, I EXPLAINED TO HIM OF THE INFORMATION THAT WAS GIVEN TO ME BY JOHN OF DAY FORD. HE INFORMED ME THAT SOMEONE FROM THE CUSTOMER CARE SOLUTIONS TEAM WOULD BE IN CONTACT WITH ME IN TWO BUSINESS DAYS. ON APRIL 30, 2009 I SPOKE TO MONICA HOWARD EXT. 7308 OF THE CUSTOMER CARE SOLUTIONS TEAM AND I INFORMED HER OF THE INFORMATION THAT I RECEIVED FROM JOHN AT DAY FORD. I EXPLAINED TO MONICA THAT THE DELAY IS ON THE END OF FORD AND I SHOULD NOT NOR CAN I PAY FOR MY RENTAL CAR. SHE INFORMED ME THAT SHE WOULD LOOK INTO THIS AND WILL GIVE ME A CALL BACK ON MAY 1, 2009 BEFORE 4PM MONICA ALSO INFORMED ME. *TR

FORTUNATELY THE 2007 FORD TAURUS WAS IN THE PARKING LOT WHEN THE WHOLE EXHAUST FELL OFF THE VEHICLE DUE TO A MELTED FLANG. WAS NOT AWARE THAT WE HAD TO CHECK A TSB FOR THE SAFETY OF OUR VEHICLE. IT IS STILL UNDER WARRANTY SO DO NOT HAVE TO PAY. VERY WORRIED ABOUT OTHER DRIVERS SAFETY. COULD NOT IMAGINE DRIVING 65 MILES PER HOUR AND HAVE YOUR EXHAUST FALL OFF. *TR

THE DIGITAL READOUT ON MY INSTRUMENT PANEL (PROVIDES CAR MILEAGE, AVG MILEAGE, TRIP METER, MILES TO EMPTY AND TIME) WOULD DIME AT FIRST UNTIL IT FINALLY WENT COMPLETELY OUT. WHEN IT WOULD DIME IF I HIT THE DASHBOARD, IT WOULD RETURN TO FULL BRIGHT FOR A WHILE. IT WOULD FINALLY GO OUT COMPLETELY AND I COULD HIT THE DASHBOARD TO GET IT TO COME BACK ON. FINALLY, IT WENT OUT AND WOULD NOT COME BACK ON. I WENT TO THE DEALER AND THEY JUST KEPT TELLING ME THAT THE WHOLE INSTRUMENT PANEL WOULD HAVE TO BE REPLACED. AND, ALL I HEARD WAS THEM TELLING ME THAT THEY WANTED MONEY, MONEY AND MORE MONEY. I TOOK THE INSTRUMENT PANEL APART MYSELF AND DISCOVERED THAT A PIECE HAD COME LOOSE. I RESOLDERED THE PIECE TO THE CIRCUIT BOARD AND CUT AWAY A PIECE OF THE CASING THAT WAS RUBBING AGAINST THE PART THAT CAME LOOSE. I HAVEN'T HAD ANY OTHER PROBLEMS SINCE THIS INCIDENT. *TR

TL*THE CONTACT OWNS A 2007 FORD TAURUS. THE VEHICLE HAS TECH INTERNATIONAL VALVE STEMS, MODEL TR414. THE CONTACT NOTICED THAT THE TIRES ON HIS VEHICLE WOULD FLATTEN QUITE OFTEN. HE TOOK THE VEHICLE TO THE TIRE SHOP AND WAS INFORMED THAT THE FLAT TIRES WERE DUE TO DEFECTIVE VALVE STEMS. THE VALVE STEMS HAVE NOT BEEN REPLACED. THE SERIAL NUMBER WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 28,000.

IN MAY 2008, MY HUSBAND AND I PURCHASED A 2007 FORD TAURUS SES USED WITH 33K MILES FROM THE FORD DEALER. BY DEC 2008, THE CAR WITH 40K MILES WOULD MYSTERIOUSLY CUT OFF IN THE MIDDLE OF DRIVING. WE TOOK THE CAR TO THE DEALER AND WAS TOLD NOTHING WAS WRONG WITH THE CAR. THE DEALER STATED THEY RE-TOOLED THE KEYS AND RETURNED THE CAR TO US. LAST WEEK, THE CAR AGAIN CUT OFF IN TRAFFIC. I CHECKED THE INTERNET AND SEE THAT THIS OCCURRENCE IS NOT UNCOMMON WITH FORD CARS. I BRING THIS TO YOUR ATTENTION AS THIS IS EXTREMELY DANGEROUS TO HAVE A VEHICLE ON THE ROAD THAT NO ONE KNOWS WHAT'S GOING ON. THE CAR IS NOW BACK AT THE DEALER TO FIX THE "RELAY" SYSTEM. I NEITHER DESIRE SPENDING GOOD MONEY AFTER BAD, NOR DO I WANT TO BE IN A "DEATH TRAP" CAUSING A HORRIFIC ACCIDENT. IF FORD DOESN'T KNOW WHAT IS GOING ON WITH THESE CARS, THEY NEED TO RECALL THEM ALL AND GET THEM OFF THE ROADS. *TR

TL*THE CONTACT OWNS A 2007 FORD TAURUS. WHILE DRIVING 45 MPH, THE CONTACT RAN A STOP SIGN. HE STATED THAT HE DID NOT SEE THE SIGN AND RECEIVED A TICKET FROM THE POLICE. THE CONTACT STATED THAT THE STOP SIGN IS APPROXIMATELY SEVEN FEET HIGH AND HIS HEADLIGHTS DO NOT ILLUMINATE THAT HIGH. WHEN THE POLICE STOPPED HIM HE REALIZED THAT THERE WAS A STOP SIGN. HE BELIEVES THIS IS A SAFETY HAZARD BECAUSE A CRASH COULD OCCUR FROM NOT BEING ABLE TO SEE THE SIGN. THE VIN WAS UNKNOWN. THERE HAD BEEN NO FAILURE TO DATE.

TL*THE CONTACT OWNS A 2007 FORD TAURUS. AFTER 4,000 MILES, THE FRONT TIRES WERE WORN. THE DEALER REPLACED THE TIRES FOR FREE. AT APPROXIMATELY 12,000 MILES, THE REAR TIRES BEGAN TO WEAR OUT. THE DEALER NO LONGER COVERED THE TIRES AND THE CONTACT HAD THEM REPLACED AT WAL MART. AT 60,000 MILES, ALL FOUR TIRES NEEDED TO BE REPLACED AGAIN. HE BELIEVES THAT THE TIRES ARE NOT THE ISSUE, BUT RATHER THE FAILURE LIES WITHIN THE VEHICLE ITSELF. HE TOOK THE VEHICLE TO THE DEALER AND WAS INFORMED THAT NOTHING WAS WRONG. HE BELIEVES THAT HIS VEHICLE IS A LEMON. THE FAILURE MILEAGE WAS 4,000 AND CURRENT MILEAGE WAS 64,000.