NHTSA owner reports · September 18, 2026 snapshot.
Air Bags complaints
40 reportsClear category filter167,000 miles · Jul 31, 2012
Air BagsCrashInjury
TL* THE CONTACT OWNS A 1999 FORD TAURUS. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, A DEER CROSSED IN FRONT OF THE VEHICLE AND CAUSED THE CONTACT TO CRASH. THE AIR BAGS DID NOT DEPLOY. THE POLICE WERE NOTIFIED AND A REPORT WAS FILED. THE CONTACT WAS TRANSPORTED TO THE EMERGENCY ROOM VIA AMBULANCE FOR TREATMENT OF INJURIES. TH…
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TL* THE CONTACT OWNS A 1999 FORD TAURUS. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, A DEER CROSSED IN FRONT OF THE VEHICLE AND CAUSED THE CONTACT TO CRASH. THE AIR BAGS DID NOT DEPLOY. THE POLICE WERE NOTIFIED AND A REPORT WAS FILED. THE CONTACT WAS TRANSPORTED TO THE EMERGENCY ROOM VIA AMBULANCE FOR TREATMENT OF INJURIES. THE VEHICLE WAS TOWED FROM THE SCENE. THE CONDITIONS OF THE VEHICLE HAD NOT BEEN DIAGNOSED BY THE CONTACT'S INSURANCE COMPANY. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER ALSO WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 167,000.
NHTSA ODI #10468471
62,000 miles · Jan 26, 2009
Air BagsSeat BeltsCrashInjury
ON FEBRUARY 10TH, 2008, MY FRONT WINDSHIELD SUDDENLY SHATTERED, LEAVING A HOLE IN IT'S CENTER AND "CRACKLING" THE REMAINING PART OF THE WINDOW, MAKING IT IMPOSSIBLE FOR ME TO SEE THROUGH IT. I IMMEDIATELY SLAMMED ON THE BRAKES (THERE WERE NO OTHER CARS ON THE ROAD AT THE TIME) CAUSING THE CAR TO JERK VIOLENTLY TO THE RIGHT 90 DE…
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ON FEBRUARY 10TH, 2008, MY FRONT WINDSHIELD SUDDENLY SHATTERED, LEAVING A HOLE IN IT'S CENTER AND "CRACKLING" THE REMAINING PART OF THE WINDOW, MAKING IT IMPOSSIBLE FOR ME TO SEE THROUGH IT. I IMMEDIATELY SLAMMED ON THE BRAKES (THERE WERE NO OTHER CARS ON THE ROAD AT THE TIME) CAUSING THE CAR TO JERK VIOLENTLY TO THE RIGHT 90 DEGREES AND SLAM HEAD FIRST INTO AN ELECTRICAL UTILITY BOX. THE CAR CONTINUED TO SPIN AROUND WHICH DROVE IT OVER AN ISLAND IN THE CENTER OF THE ROAD AND INTO A ROAD SIGN AND WHILE STILL SPINNING, SMASHED INTO A UTILITY POLE NEXT TO THE UTILITY BOX. DURING THIS ENTIRE INCIDENT, I COULD NOT SEE ANYTHING THROUGH THE WINDSHIELD AND WAS NOT AWARE WHAT THE CAR WAS HITTING OR WHAT DIRECTION IT WAS MOVING. WHEN THE CAR HIT THE UTILITY BOX, I WAS TRAVELING ABOUT 35MPH. AFTER REBOUNDING FROM THE UTILITY BOX INTO THE CENTER ISLAND AND SPINNING TO THE RIGHT SIDE OF THE ROAD WHERE I HIT THE UTILITY POLE, THE VEHICLE FINALLY CAME TO REST. DURING THE SPINNING AND HITTING AND BOUNCING (A LIGHT WORD FOR WHAT WAS HAPPENING) THE SHOULDER HARNESS ON MY 1999 FORD TAURUS SE FAILED TO HOLD ME SECURELY AGAINST MY SEAT AND THE AIR BAGS FAILED TO DEPLOY. IT HAS NOW BEEN 49 WEEKS SINCE THIS HAPPENED AND AFTER MANY COMMUNICATIONS BETWEEN MYSELF AND ANTELOPE VALLEY FORD IN LANCASTER, CALIFORNIA, WHERE I PURCHASED THE CAR IN MARCH 2005 AS A PRE-OWNED VEHICLE WITH 52,000 MILES ON IT, AND CORRESPONDENCE WITH FORD MOTOR CO. IN DEARBORNE, MICHIGAN, TO WHOM I SENT ALL REQUESTED DOCUMENTS AND COPIES OF LETTERS TO AV FORD RE: THE 4 TIMES I TRIED TO GET THEM TO FIX AN ALIGNMENT PROBLEM CAUSING IT TO PULL RIGHT, ESPECIALLY WHEN BRAKING. I WAS TOLD BY THE SERVICE MANAGER "CAR WILL ALWAYS PULL TO RIGHT DUE TO FRONT WHEEL DRIVE TORQUE". I ASKED FOR MY $5,000.00 DOWN PAYMENT AND RELEASE FROM THE CONTRACT. I WAS IGNORED. FORD MOTOR CO. SAID NOT ENOUGH IMPACT FOR AIRBAGS. THE CAR HAS BEEN REPAIRED. I NOW KNOW THE COMPUTER MODULE FOR AIRBAG USE WAS NEVER SET, BUT NO DASH WARNING LIGHT. *TR
NHTSA ODI #10256312
140,000 miles · Aug 19, 2008
Air BagsCrashInjury
TL*THE CONTACT OWNS A 1999 FORD TAURUS. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT'S VISIBILITY WAS HINDERED BY DUST FROM THE LARGE STREET SWEEPING VEHICLES. SHE DID NOT SEE THE PRECEDING VEHICLE AND REAR-ENDED THE VEHICLE. NONE OF THE AIRBAGS DEPLOYED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AND THE CONTACT W…
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TL*THE CONTACT OWNS A 1999 FORD TAURUS. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT'S VISIBILITY WAS HINDERED BY DUST FROM THE LARGE STREET SWEEPING VEHICLES. SHE DID NOT SEE THE PRECEDING VEHICLE AND REAR-ENDED THE VEHICLE. NONE OF THE AIRBAGS DEPLOYED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AND THE CONTACT WAS NOT GIVEN AN EXPLANATION AS TO THE CAUSE OF THE AIR BAG FAILURE. THE DRIVER WAS TRANSPORTED TO THE HOSPITAL AND SUSTAINED NUMEROUS BRUISES AND SWELLING. THE CONTACT BELIEVES THAT SHE COULD HAVE BEEN SERIOUSLY INJURED DUE TO THE FAILURE. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 140,000.
NHTSA ODI #10238867
111,000 miles · Apr 21, 2008
Air Bags
DESIGN DEFECT/SAFETY DEFECT. MY SON JUST RECEIVED HIS DRIVER'S PERMIT AND HAS RECENTLY BEEN DRIVING MY 1999 FORD TAURUS. I PLANNED TO GIVE HIM THIS CAR AND THEN PURCHASE ANOTHER CAR WHEN HE TURNS 16. IN ADJUSTING THE TILT STEERING WHEEL, IT CAUSED THE WIRING MECHANISM THAT CONTROLS THE AIR BAGS TO BREAK. APPARENTLY, WHEN THE…
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DESIGN DEFECT/SAFETY DEFECT. MY SON JUST RECEIVED HIS DRIVER'S PERMIT AND HAS RECENTLY BEEN DRIVING MY 1999 FORD TAURUS. I PLANNED TO GIVE HIM THIS CAR AND THEN PURCHASE ANOTHER CAR WHEN HE TURNS 16. IN ADJUSTING THE TILT STEERING WHEEL, IT CAUSED THE WIRING MECHANISM THAT CONTROLS THE AIR BAGS TO BREAK. APPARENTLY, WHEN THE WIRE BROKE IT TOUCHED METAL AND SHORTED OUT MY SYSTEM. THUS, I DON'T HAVE THE USE OF MY AIR BAGS AND THEY SAID IT WILL COST $800 TO FIX. I BELIEVE THIS IS A SERIOUS DESIGN FLAW IF THERE IS A RISK OF A WIRE BREAKING WHEN YOU USE YOUR TILT STEERING WHEEL THAT RENDERS YOU AIR BAGS USELESS AND THEREBY NOT HAVING THE BENEFIT OF AN AIR BAG IN A CRASH. I DON'T BELIEVE I SHOULD BE RESPONSIBLE TO HAVE TO PAY FOR WHAT IS DEFINITELY A DESIGN DEFECT! *TR
NHTSA ODI #10225235
138,000 miles · Apr 16, 2008
Air BagsInjury
ROUNDED A CURVE AND REALIZED THE ONCOMING CAR WAS IN MY LANE. STEERED LEFT TO AVOID ONCOMING CAR AT THE SAME TIME THE OPPOSING DRIVER CORRECTED. STEERED TO THE RIGHT AND WENT INTO A SPIN. THE AIRBAG DEPLOYED WHILE THE I WAS ATTEMPTING TO REGAIN CONTROL AND THE WINDSHIELD WAS COMPLETELY SHATTERED. ONCE THE AIRBAG DEPLOYED, T…
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ROUNDED A CURVE AND REALIZED THE ONCOMING CAR WAS IN MY LANE. STEERED LEFT TO AVOID ONCOMING CAR AT THE SAME TIME THE OPPOSING DRIVER CORRECTED. STEERED TO THE RIGHT AND WENT INTO A SPIN. THE AIRBAG DEPLOYED WHILE THE I WAS ATTEMPTING TO REGAIN CONTROL AND THE WINDSHIELD WAS COMPLETELY SHATTERED. ONCE THE AIRBAG DEPLOYED, THE CAR WAS STILL MOVING AND I HAD TO STEER IT TO SAFETY WITHOUT BEING ABOUT TO SEE AROUND THE AIRBAG. THERE WAS NO IMPACT BEFORE THE AIRBAG DEPLOYED. *TR
NHTSA ODI #10224774
67,473 miles · Mar 26, 2008
Air BagsSeat BeltsCrash
TL*THE CONTACT OWNS A 1999 FORD TAURUS. WHILE DRIVING 40 MPH SOMETHING HIT THE WINDSHIELD AND SHATTERED IT. THE DRIVER CRASHED INTO OBJECTS THAT SHE COULD NOT IDENTIFY. THE CRASH OCCURRED ON FEBRUARY 10, 2008. THE SEAT BELTS DIDN'T ENGAGE TO KEEP HER FROM HITTIN THE STEERING WHEEL. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUST…
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TL*THE CONTACT OWNS A 1999 FORD TAURUS. WHILE DRIVING 40 MPH SOMETHING HIT THE WINDSHIELD AND SHATTERED IT. THE DRIVER CRASHED INTO OBJECTS THAT SHE COULD NOT IDENTIFY. THE CRASH OCCURRED ON FEBRUARY 10, 2008. THE SEAT BELTS DIDN'T ENGAGE TO KEEP HER FROM HITTIN THE STEERING WHEEL. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED SEVERE INJURIES. A POLICE REPORT WAS AVAILABLE. THE CURRENT AND FAILURE MILEAGES WAS 67,473. UPDATED 04/22/08. *LJ
NHTSA ODI #10222418
100,000 miles · Mar 13, 2007
Air BagsCrash
TL*- THE CONTACT STATED THAT WHILE DRIVING THE 1999 FORD TAURUS AT 40 MPH IT CRASHED INTO THE BACK OF ANOTHER VEHICLE, AND THE DRIVER'S SIDE AIRBAG DID NOT DEPLOY. THE CONTACT HAS NOT HAD THE VEHICLE INSPECTED TO DETERMINE THE REASON FOR THE CRASH. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. THE VEHICLE CURRENTLY HAD A…
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TL*- THE CONTACT STATED THAT WHILE DRIVING THE 1999 FORD TAURUS AT 40 MPH IT CRASHED INTO THE BACK OF ANOTHER VEHICLE, AND THE DRIVER'S SIDE AIRBAG DID NOT DEPLOY. THE CONTACT HAS NOT HAD THE VEHICLE INSPECTED TO DETERMINE THE REASON FOR THE CRASH. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. THE VEHICLE CURRENTLY HAD AN ODOMETER READING OF 100,000. MILES. *AK
NHTSA ODI #10184988
26,705 miles · Jul 26, 2006
Air Bags
DT*: THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A SERVICE DEALER WHERE IT WAS DETERMINED THAT THE CONTROL MODULE NEEDED TO BE REPLACED. UPDATED 8/16/2006 - THE DEALER ALSO REPLACED THE AIR BAG MONITOR. *NM
NHTSA ODI #10163481
102,000 miles · Dec 8, 2004
Air BagsCrash
CONSUMER'S VEHICLE REAR END ANOTHER VEHICLE IN FRONT AT 35 MPH. UPON IMPACT, NEITHER FRONTAL AIR BAG DEPLOYED. NO INJURIES WERE REPORTED. DEALER AND THE MANUFACTURER WERE NOTIFIED.*AK
NHTSA ODI #10103325
32,411 miles · Jun 3, 2004
Air BagsCrashInjury
MY VEHICLE WAS HIT AT AN ESTIMATED 50 MPH BY A DRIVER WHO BLEW A RED LIGHT. IT WAS HIGH JUST IN FRONT OF THE DRIVERS SIDE WHEEL. THE AIRBAGS FAILED TO DEPLOY DURING THE CRASH. MY VEHICLE WAS TOTALED IN THIS CRASH. IT PROBABLY WOULD NOT HAVE MADE MUCH OF A DIFFERENCE IF THEY HAD NOT DEPLOYED. HOWEVER I WAS ADVISED THAT A REPORT S…
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MY VEHICLE WAS HIT AT AN ESTIMATED 50 MPH BY A DRIVER WHO BLEW A RED LIGHT. IT WAS HIGH JUST IN FRONT OF THE DRIVERS SIDE WHEEL. THE AIRBAGS FAILED TO DEPLOY DURING THE CRASH. MY VEHICLE WAS TOTALED IN THIS CRASH. IT PROBABLY WOULD NOT HAVE MADE MUCH OF A DIFFERENCE IF THEY HAD NOT DEPLOYED. HOWEVER I WAS ADVISED THAT A REPORT SHOULD BE MADE TO NHTSA. *JB
NHTSA ODI #10074763
Official recalls
5Jul 15, 2004
ON CERTAIN PASSENGER VEHICLES ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE STATES OF CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, KENTUCKY, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA, THE FRONT COIL SPRINGS COULD FRACTURE DUE TO CORROSION ASSOCIATED WITH SALT USED ON THE ROADWAYS DURING THE WINTER. A FRACTURED SPRING COULD MOVE PAST THE SPRING SEAT AND CONTACT A FRONT TIRE.
Consequence & remedy
Consequence: IF THIS OCCURS, THE TIRE MAY RUPTURE RESULTING IN A RAPID AIR LOSS, WHICH COULD RESULT IN A CRASH.
Remedy: DEALERS WILL INSTALL PROTECTIVE SPRING SHIELDS. IN ADDITION, FORD IS EXTENDING THE WARRANTY COVERAGE OF THE FRONT COIL SPRINGS IN ALL OTHER STATES, FOR FRACTURE ONLY, UP TO 10 YEARS OF SERVICE OR 150,000 MILES, WHICHEVER OCCURS FIRST. IF THE VEHICLE HAS ALREADY ACCUMULATED MORE THAN 150,000 MILES, THIS COVERAGE WILL LAST UNTIL JULY 31, 2005. IF EITHER FRONT COIL SPRING FRACTURES, DEALERS WILL REPLACE BOTH FRONT SPRINGS AT NO CHARGE TO THE OWNER. AN INTERIM NOTICE WAS SENT TO OWNERS ON AUGUST 2, 2004. PARTS ARE NOW AVAILABLE FOR THE 2000-2001 MY VEHICLES AND OWNERS WERE SENT A LETTER ON JANUARY 10, 2005, ADVISING THEM TO BRING IN THEIR VEHICLES FOR REPAIR PARTS ARE EXPECTED TO BE AVAILABLE FOR THE 1999 MY VEHICLES BY THE END OF FEBRUARY 2005 AND OWNERS OF THESE VEHICLES WILL BE NOTIFIED THEN. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Sep 20, 1999
VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE SEAT BELT RETRACTOR MAY HAVE A PIN SHAFT IN THE SWITCHABLE ELR/ALR MECHANISM THAT IS INCORRECTLY FORMED. IN SOME CIRCUMSTANCES, THE SWITCHING MECHANISM COULD BECOME NONFUNCTIONAL, PREVENTING THE SEAT BELT WEBBING FROM BEING EXTRACTED FROM THE RETRACTOR. IT IS ALSO POSSIBLE THAT MALFUNCTION OF THE MECHANISM COULD PREVENT THE BELT FROM BEING SWITCHED INTO THE ALR MODE. THE ELR MECHANISM IS NOT AFFECTED BY THIS CONDITION.
Consequence & remedy
Consequence: IF THE MECHANISM MALFUNCTIONS AND DOES NOT ALLOW THE WEBBING TO BE EXTRACTED, THE LAP AND SHOULDER BELT COULD NOT BE WORN BY A VEHICLE OCCUPANT. IN THE EVENT THAT THE MECHANISM DOES NOT ALLOW THE ALR MODE TO BE ENGAGED, THE OPERATOR MAY BE UNABLE TO PROPERLY INSTALL A CHILD SEAT IN THAT SEATING POSITION.
Remedy: DEALERS WILL INSPECT THE LAP AND SHOULDER BELT ASSEMBLIES. ASSEMBLIES WITH JULIAN DATE CODES OF 200 THROUGH 223 ARE SUSPECT AND WILL BE REPLACED.
Nov 9, 1998
VEHICLE DESCRIPTION: PASSENGER VEHICLES EQUPPED WITH THE "CALIFORNIA" EMISSIONS PACKAGE. AN INCORRECT TRANSMISSION OIL COOLER LINE WAS INSTALLED. THE LINE CONTACTS THE ANTI-LOCK BRAKING SYSTEM MODULE SUPPORT BRACKET AND OVER TIME, CAN WEAR AND DEVELOP A LEAK.
Consequence & remedy
Consequence: TRANSMISSION FLUID LEAKAGE ONTO THE EXHAUST MANIFOLD OR CATALYTIC CONVERTER CAN RESULT IN A FIRE.
Remedy: DEALERS WILL INSTALL THE APPROPRIATE TRANSMISSION OIL COOLER LINE.
Sep 1, 1998
VEHICLE DESCRIPTION: PASSENGER VEHICLES. A DASH INSULATOR RETAINER CLIP WAS NOT FULLY ASSEMBLED TO THE ACCELERATOR CABLE DASH FITTING. THE CLIP CAN DISENGAGE FROM THE ACCELERATOR CABLE AND FALL INTO THE ACCELERATOR PEDAL ARM PIVOT AREA.
Consequence & remedy
Consequence: IF THIS CONDITION OCCURS, THE ENGINE MAY NOT FULLY RETURN TO IDLE. ALSO, THE INSULATOR MAY NOT STAY IN THE INTENDED LOCATION AND COULD INTERFERE WITH THE ACCELERATOR CABLE.
Remedy: DEALERS WILL INSPECT THESE VEHICLES TO ENSURE PROPER INSTALLATION OF THE ACCELERATOR CABLE CLIP, AND RE-INSTALL IF NEEDED.
Aug 25, 1998
VEHICLE DESCRIPTION: PASSENGER VEHICLES EQUIPPED WITH MANUAL SEAT TRACKS. THE FRONT SEAT BELT BUCKLE ATTACHING STUD MAY HAVE BEEN IMPROPERLY HEAT TREATED. THIS HEAT TREATMENT MAY HAVE RESULTED IN CRACKS DEVELOPING IN THE STUD.
Consequence & remedy
Consequence: IF THE STUD IS CRACKED, IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING THE RISK OF PERSONAL INJURY.
Remedy: DEALERS WILL REPLACE THE SEAT BELT BUCKLE MOUNTING BRACKET AND STUD ASSEMBLY.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2PE04044 · Front Suspension Coil Spring Fracture
Opened May 24, 2004 · Closed Aug 16, 2004
Status: closed (inferred from source dates) · Suspension:front; Suspension:front:springs:coil Springs
ODI POSSESSES 130 VEHICLE OWNERS QUESTIONNAIRES (VOQ) ALLEGING FRONT SUSPENSION COIL SPRING FAILURE IN THE SUBJECT (MODEL YEAR 1999-2000) VEHICLES.AN ADDITIONAL 11 VOQS CONCERNING MY 2001 VEHICLES HAVE BEEN FOUND, BRINGING THE TOTAL TO 141.MORE THAN 75% OF THESE REPORTS ALLEGE THAT THE BROKEN SPRING DAMAGED OR PUNCTURED THE ADJACENT TIRE.ALL OF THESE REPORTS ORIGINATED IN THE SALT BELT STATES LOCATED IN THE NORTHEAST QUADRANT OF THE UNITED STATES AND CANADA.FORD WILL CONDUCT A SAFETY RECALL (04V-332) COVERING VEHICLES SOLDOR CURRENTLY REGISTERED IN CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, KENTUCKY, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA, TO INSTALL SPRING SHIELDS IN MY 1999-2001 TAURUS/SABLE VEHICLES TO PREVENT A FRACTURED SPRING FROM DAMAGING THE NEARBY TIRE.FORD WILL ADDITIONALLY NOTIFY OWNERS OF ALL MY 1999-2001 TAURUS/SABLE VEHICLES THAT WARRANTY COVERAGE FOR SPRING FRACTURES HAS BEEN EXTENDED TO 10 YEARS OF AGE OR 150,000 MILES.ODI ANALYZED FORD?S WARRANTY AND COMPLAINT DATA AND FOUND THAT 99% OF THE SPRING FRACTURES OCCURRED IN THE STATES COVERED BY THE RECALL.THE OTHER INCIDENTS OCCURRED IN THE STATES OF FLORIDA, NORTH CAROLINA, TEXAS, ALABAMA, AND GEORGIA.IN VIEW OF THE COVERAGE OF THE SPRING FAILURES BY THE RECALL CAMPAIGN, ODI IS CLOSING THE PRELIMINARY EVALUATION.ODI WILL CONTINUE TO MONITOR THE PERFORMANCE OF THE SUBJECT VEHICLES THROUGHOUT THE REMAINDER OF THE COUNTRY.
Additional source detail variants (2)
Suspension:front
ODI POSSESSES 130 VEHICLE OWNERS QUESTIONNAIRES (VOQ) ALLEGING FRONT SUSPENSION COIL SPRING FAILURE IN THE SUBJECT (MODEL YEAR 1999-2000) VEHICLES.AN ADDITIONAL 11 VOQS CONCERNING MY 2001 VEHICLES HAVE BEEN FOUND, BRINGING THE TOTAL TO 141.MORE THAN 75% OF THESE REPORTS ALLEGE THAT THE BROKEN SPRING DAMAGED OR PUNCTURED THE ADJACENT TIRE.ALL OF THESE REPORTS ORIGINATED IN THE SALT BELT STATES LOCATED IN THE NORTHEAST QUADRANT OF THE UNITED STATES AND CANADA.FORD WILL CONDUCT A SAFETY RECALL (04V-332) COVERING VEHICLES SOLDOR CURRENTLY REGISTERED IN CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, KENTUCKY, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA, TO INSTALL SPRING SHIELDS IN MY 1999-2001 TAURUS/SABLE VEHICLES TO PREVENT A FRACTURED SPRING FROM DAMAGING THE NEARBY TIRE.FORD WILL ADDITIONALLY NOTIFY OWNERS OF ALL MY 1999-2001 TAURUS/SABLE VEHICLES THAT WARRANTY COVERAGE FOR SPRING FRACTURES HAS BEEN EXTENDED TO 10 YEARS OF AGE OR 150,000 MILES.ODI ANALYZED FORD?S WARRANTY AND COMPLAINT DATA AND FOUND THAT 99% OF THE SPRING FRACTURES OCCURRED IN THE STATES COVERED BY THE RECALL.THE OTHER INCIDENTS OCCURRED IN THE STATES OF FLORIDA, NORTH CAROLINA, TEXAS, ALABAMA, AND GEORGIA.IN VIEW OF THE COVERAGE OF THE SPRING FAILURES BY THE RECALL CAMPAIGN, ODI IS CLOSING THE PRELIMINARY EVALUATION.ODI WILL CONTINUE TO MONITOR THE PERFORMANCE OF THE SUBJECT VEHICLES THROUGHOUT THE REMAINDER OF THE COUNTRY.
Suspension:front:springs:coil Springs
ODI POSSESSES 130 VEHICLE OWNERS QUESTIONNAIRES (VOQ) ALLEGING FRONT SUSPENSION COIL SPRING FAILURE IN THE SUBJECT (MODEL YEAR 1999-2000) VEHICLES.AN ADDITIONAL 11 VOQS CONCERNING MY 2001 VEHICLES HAVE BEEN FOUND, BRINGING THE TOTAL TO 141.MORE THAN 75% OF THESE REPORTS ALLEGE THAT THE BROKEN SPRING DAMAGED OR PUNCTURED THE ADJACENT TIRE.ALL OF THESE REPORTS ORIGINATED IN THE SALT BELT STATES LOCATED IN THE NORTHEAST QUADRANT OF THE UNITED STATES AND CANADA.FORD WILL CONDUCT A SAFETY RECALL (04V-332) COVERING VEHICLES SOLDOR CURRENTLY REGISTERED IN CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, KENTUCKY, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA, TO INSTALL SPRING SHIELDS IN MY 1999-2001 TAURUS/SABLE VEHICLES TO PREVENT A FRACTURED SPRING FROM DAMAGING THE NEARBY TIRE.FORD WILL ADDITIONALLY NOTIFY OWNERS OF ALL MY 1999-2001 TAURUS/SABLE VEHICLES THAT WARRANTY COVERAGE FOR SPRING FRACTURES HAS BEEN EXTENDED TO 10 YEARS OF AGE OR 150,000 MILES.ODI ANALYZED FORD?S WARRANTY AND COMPLAINT DATA AND FOUND THAT 99% OF THE SPRING FRACTURES OCCURRED IN THE STATES COVERED BY THE RECALL.THE OTHER INCIDENTS OCCURRED IN THE STATES OF FLORIDA, NORTH CAROLINA, TEXAS, ALABAMA, AND GEORGIA.IN VIEW OF THE COVERAGE OF THE SPRING FAILURES BY THE RECALL CAMPAIGN, ODI IS CLOSING THE PRELIMINARY EVALUATION.ODI WILL CONTINUE TO MONITOR THE PERFORMANCE OF THE SUBJECT VEHICLES THROUGHOUT THE REMAINDER OF THE COUNTRY.
PE02080 · Front Suspension Coil Spring Fracture
Opened Oct 22, 2002 · Closed Apr 29, 2003
Status: closed (inferred from source dates) · Suspension; Suspension:front:springs:coil Springs
A TOTAL OF 161 FRONT SUSPENSION SPRING FAILURES ARE KNOWN TO ODI AND FORD FROM ALL SOURCES, 59 OF THESE LEADING TO TIRE DAMAGE.THESE FAILURES ARE CONCENTRATED IN THE CORROSION STATES, WHERE 253,814 SUBJECT VEHICLES WERE SOLD.WARRANTY AND CONSUMER COMPLAINT DATA SHOW THAT THE SUBJECT FLEET EXPERIENCED A SPRING FRACTURE RATE OF 0.009% AT 30,000 MILES AND 0.03% AT 60,000 MILES.THESE RATES ARE VERY LOW WHEN COMPARED TO PREVIOUS INVESTIGATIONS OF COIL SPRING FRACTURE:RECALLED '93 TAURUS (EA97-026): 0.1% AT 30,000 MILES AND 0.34% AT 60,000 MILES; AND RECALLED '98 WINDSTAR (EA00-027): 0.11% AT 30,000 MILES AND 1.25% AT 60,000 MILES.THE SUBJECT VEHICLES ALSO EXPERIENCED FAILURE RATES SUBSTANTIALLY LOWER THAN THOSE OF COMPARABLE-AGED NON-RECALLED WINDSTARS SUBJECT TO EA00-027 (MY '95-'97).GIVEN THESE CIRCUMSTANCES, FURTHER EXPENDITURE OF AGENCY RESOURCES IS NOT JUSTIFIED IN THIS MATTER.THE PRELIMINARY EVALUATION IS THEREFORE CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY WILL TAKE FURTHER ACTION IN THE FUTURE IF CIRCUMSTANCES WARRANT.
Additional source detail variants (2)
Suspension
A TOTAL OF 161 FRONT SUSPENSION SPRING FAILURES ARE KNOWN TO ODI AND FORD FROM ALL SOURCES, 59 OF THESE LEADING TO TIRE DAMAGE.THESE FAILURES ARE CONCENTRATED IN THE CORROSION STATES, WHERE 253,814 SUBJECT VEHICLES WERE SOLD.WARRANTY AND CONSUMER COMPLAINT DATA SHOW THAT THE SUBJECT FLEET EXPERIENCED A SPRING FRACTURE RATE OF 0.009% AT 30,000 MILES AND 0.03% AT 60,000 MILES.THESE RATES ARE VERY LOW WHEN COMPARED TO PREVIOUS INVESTIGATIONS OF COIL SPRING FRACTURE:RECALLED '93 TAURUS (EA97-026): 0.1% AT 30,000 MILES AND 0.34% AT 60,000 MILES; AND RECALLED '98 WINDSTAR (EA00-027): 0.11% AT 30,000 MILES AND 1.25% AT 60,000 MILES.THE SUBJECT VEHICLES ALSO EXPERIENCED FAILURE RATES SUBSTANTIALLY LOWER THAN THOSE OF COMPARABLE-AGED NON-RECALLED WINDSTARS SUBJECT TO EA00-027 (MY '95-'97).GIVEN THESE CIRCUMSTANCES, FURTHER EXPENDITURE OF AGENCY RESOURCES IS NOT JUSTIFIED IN THIS MATTER.THE PRELIMINARY EVALUATION IS THEREFORE CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY WILL TAKE FURTHER ACTION IN THE FUTURE IF CIRCUMSTANCES WARRANT.
Suspension:front:springs:coil Springs
A TOTAL OF 161 FRONT SUSPENSION SPRING FAILURES ARE KNOWN TO ODI AND FORD FROM ALL SOURCES, 59 OF THESE LEADING TO TIRE DAMAGE.THESE FAILURES ARE CONCENTRATED IN THE CORROSION STATES, WHERE 253,814 SUBJECT VEHICLES WERE SOLD.WARRANTY AND CONSUMER COMPLAINT DATA SHOW THAT THE SUBJECT FLEET EXPERIENCED A SPRING FRACTURE RATE OF 0.009% AT 30,000 MILES AND 0.03% AT 60,000 MILES.THESE RATES ARE VERY LOW WHEN COMPARED TO PREVIOUS INVESTIGATIONS OF COIL SPRING FRACTURE:RECALLED '93 TAURUS (EA97-026): 0.1% AT 30,000 MILES AND 0.34% AT 60,000 MILES; AND RECALLED '98 WINDSTAR (EA00-027): 0.11% AT 30,000 MILES AND 1.25% AT 60,000 MILES.THE SUBJECT VEHICLES ALSO EXPERIENCED FAILURE RATES SUBSTANTIALLY LOWER THAN THOSE OF COMPARABLE-AGED NON-RECALLED WINDSTARS SUBJECT TO EA00-027 (MY '95-'97).GIVEN THESE CIRCUMSTANCES, FURTHER EXPENDITURE OF AGENCY RESOURCES IS NOT JUSTIFIED IN THIS MATTER.THE PRELIMINARY EVALUATION IS THEREFORE CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY WILL TAKE FURTHER ACTION IN THE FUTURE IF CIRCUMSTANCES WARRANT.