2019 Ford Mustang

I PURCHASED A NEW 2019 FORD MUSTANG ECOBOOST ON OCTOBER 16, 2019, SINCE DAY ONE THE GEAR SHIFT SELECT LEVER HAS NOT BEEN LIGHTING UP AT NIGHT TO SHOW ME WHICH GEAR I AM IN. IT DOES NOT ILLUMINATE AT ALL. I BELIEVE IT IS UNSAFE, ESPECIALLY BECAUSE IF I HAPPEN TO BUMP THE SHIFT LEVER, I AM UNABLE TO SEE WHICH GEAR I AM IN AND COULD CAUSE AN ACCIDENT.

TL* THE CONTACT OWNS A 2019 FORD MUSTANG. ONCE THE VEHICLE WAS PLACED IN REVERSE, THE BACKUP CAMERA FAILED TO OPERATE. SIMULTANEOUSLY, THE TRACTION CONTROL, CROSS TRAFFIC SYSTEM FAULT, DRIVE MODE SELECTION NOT AVAILABLE, HILL START ASSIST, ROD SUSPENSION, AND BLIND SPOT SYSTEM FAULT OFF WARNING INDICATORS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO CROSSROADS FORD LINCOLN, INC (1070 VERSAILLES RD, FRANKFORT, KY 40601, 502-695-1990) AND WAS INFORMED THAT THE VEHICLE HAD A DEFECTIVE BATTERY. THE BATTERY WAS REPLACED, BUT THE FAILURE CONTINUED. THE CONTACT TOOK THE VEHICLE BACK TO THE SAME DEALER ON MULTIPLE OCCASIONS; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND WAS INFORMED THAT A REGIONAL MANAGER WOULD CALL HIM BACK TO PROVIDE ADDITIONAL ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 166.

WHILE DRIVING MY GT350 ON A HIGHWAY AT AROUND 55 MPH THE ENGINE MADE METALLIC GRINDING NOISES SUDDENLY, AND WITHOUT WARNING. I INSTINCTIVELY PRESSED IN THE CLUTCH PEDAL AND THEN ENGINE STOPPED SPINNING AND LOCKED UP. I WAS FORTUNATE TO BE IN AN AREA WITH A PULL-OFF AREA AND THIN TRAFFIC. IT COULD HAVE BEEN VERY DANGEROUS AT HIGHER SPEEDS, IN THICKER TRAFFIC, OR WITH A LESS EXPERIENCED DRIVER. ONCE STOPPED, I CHECKED THE CAR AND CONFIRMED THAT THE STARTER COULD NOT SPIN THE MOTOR DUE TO MECHANICAL FAILURE. THERE WERE ONLY ABOUT 450 MILES ON THE VEHICLE WHEN THIS HAPPENED. I WAS LATER TOLD BY THE DEALER THAT THE ENGINE HAD AN ISSUE WITH A ROCKER AND VALVE, WHICH CAUSED THE ENGINE FAIL AND LOCK UP. A REPLACEMENT ENGINE ALSO HAD 'VALVETRAIN NOISE' AND WAS DETERMINED TO BE NO GOOD BY THE DEALER. I DID NOT SEE OR USE THE CAR WITH THAT ENGINE. BEYOND THAT, THIS ISSUE IS STILL UNRESOLVED AS THE CAR HAS NOT BEEN REPAIRED.

THIS CAR WAS PURCHASED ON 4/27/19 BRAND NEW WITH 3 MILES ON IT. AS I WAS DRIVING ON 4/29/19 IT WAS RAINING AND AS IT BEGAN TO RAIN HARDER, I ADJUSTED THE INTERVAL ON THE WIPER SWITCH TO A HIGHER SPEED AND THE WIPERS SHUT OFF AND DID NOT COME BACK ON. IT CONTINUED TO RAIN AND I MOVED THE SWITCH UP AND DOWN AND NOTHING, THEY WOULDN'T COME BACK ON. I NOTIFIED THE DEALER IMMEDIATELY AND WAS ASKED TO BRING THE CAR IN FOR INSPECTION ON 4/30/19. THEY COULD NOT REPEAT THE PROBLEM AS IT WAS NOT RAINING AT THAT TIME AND TOLD ME TO COME BACK AGAIN IF IT HAPPENS. ON 7/12/19, IT BEGAN TO RAIN AND I WAS ON THE HIGHWAY AND TURNED THE WIPERS ON AND ONCE AGAIN, AS I TRIED TO TURN UP THE SPEED, THEY SHUT OFF AND DID NOT COME BACK ON. I HAD TO DRIVE 15 MILES ON THE INTERSTATE WITH NON-WORKING WIPERS IN THE RAIN. I RECORDED THE INCIDENT WITH MY PHONE FOR EVIDENCE. TOOK THE CAR BACK TO THE SAME SERVICE DEPT AT GAUDIN FORD ON 7/15/19. THE SERVICE DEPT FOREMAN AND TECH LOOKED AT THE VIDEO. IT IS 7/17/19 AND IT IS STILL AT THE DEALER. THEY SAY IT DOESN'T SHOW ANY CODES AND THEY CANT REPEAT THE PROBLEM. WELL IT ISN'T RAINING, SO HOW CAN THEY TEST IT WITHOUT DRIVING THROUGH A CAR WASH OR SOMETHING? I NOTIFIED FORD CUSTOMER RELATIONS ON 7/16/19 OF THE ISSUE AND AM WAITING TO HEAR BACK. AS I STATED, I HAVE VIDEO EVIDENCE OF THIS SAFETY ISSUE AND THEY ARE NOT REPAIRING IT.

TL* THE CONTACT OWNS A 2019 FORD MUSTANG GT EQUIPPED WITH MICHELIN TIRES, TIRE LINE: PILOT SPORT 4S, TIRE SIZE:255/40/R19 AND DOT NUMBER WAS UNKNOWN. THE CONTACT STATED THAT ON ONE OCCASION WHILE DRIVING AT APPROXIMATELY 10 MPH, BOTH THE FRONT AND REAR PASSENGER TIRES BEGAN TO VIBRATE AND BOTH TIRES IMPLODED. THE VEHICLE WAS TAKEN TO A FORD DEALER (GILBERT FORD 3175 U.S. HWY, US-441, OKEECHOBEE, FL 34974 (863) 588-7825). THE DEALER DIAGNOSED THE TIRES AS BEING SLASHED AND THEY WERE ULTIMATELY REPLACED. A POLICE REPORT WAS FILED, CASE NUMBER 19S02663. ON ANOTHER OCCASION, THE SAME FRONT PASSENGER TIRE BLEW OUT WHILE TRAVELING AT APPROXIMATELY 20 MPH. THE VEHICLE WAS TAKEN TO A FORD DEALER ( GILBERT FORD 3175 U.S. HWY, US-441, OKEECHOBEE, FL 34974 (863) 588-7825. THE DEALER DIAGNOSED THE TIRE AS HAVING A NAIL INSIDE AS WELL AS WIRES COMING FROM THE TREAD OF THE TIRE. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS CONTACTED AND INSTRUCTED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER. THE VEHICLE MILEAGE WAS APPROXIMATELY 15,000 AND THE TIRE FAILURE MILEAGE WAS UNKNOWN.

INSTRUMENT CLUSTER IS BLANK UPON START-UP. THIS VEHICLE SHOULD BE INCLUDED IN THE NHTSA CAMPAIGN NUMBER 19V076000. AT VEHICLE START-UP, THE INSTRUMENT PANEL CLUSTER ASSEMBLY SOMETIMES MISFUNCTIONS AND SHOWS A BLANK DISPLAY. THIS HAS HAPPENED 3 TIMES SINCE I HAVE OWNED MY CAR FOR ONLY 1 MONTH. I BROUGHT IT IN FOR SERVICE ON 6/4/19 AND WALKER FORD SUPPOSEDLY UPDATED THE INSTRUMENT PANEL CLUSTER SOFTWARE TO FIX THIS PROBLEM BUT IT HAPPENED AGAIN AND ON 6/18 UPON STARTING THE CAR, THE INSTRUMENT PANEL WAS BLANK. THE VEHICLE WAS STATIONARY IN MY GARAGE. I GOT IN IT TO GO TO WORK AND STARTED IT AND THE PANEL WAS BLANK. I TURNED CAR OFF AND WENT INSIDE THE HOUSE AND CALLED FORD. I THEN WENT BACK INTO CAR AND RESTARTED IT AND IT WAS FINE. IT WAS WORKING AGAIN.