2019 Ford Mustang

You have a recall listed for my cart but listed it as fixed. I never took the car in for service to get it fixed and I am experiencing the issue in the recall. NHTSA CAMPAIGN ID:19V076000. My instrument cluster goes blank for about 5-10 seconds while driving. This has happened several times in the last few weeks. I tried to call ford and have them look into this but they will not even tell me where the recall was performed and are telling me this is customer cost item even though the exact thing the recall describes is happening to me. They would not even provide verification that the recall was performed.

On 11/27/21 I was driving my 2019 mustang GT convertible with approx 15,000 miles. While going around a curve (not at an excessive speed) on dry pavement, the car became uncontrollable and began to spin out. As much as I tried to brake and steer into the slide, the car became more and more uncontrollable and felt as though it were speeding up. I only came to a stop after slamming into a tree and rolling over to the other side of the road. Vehicle is a total loss. I was lucky and only suffered minor injuries, but it very easily could have been much worse. The police and paramedics who arrived at the scene were expecting a fatality or severe injuries. In the end I was ticketed for failure to reduce speed. I'm losing my mind explaining to the police and insurance that the car sped up on its own and all control of the vehicle were lost. I am in danger of losing my license because of this and no one is believing that this could possibly happen and convinced me to state that I was probably driving too fast. This is a deadly problem. The internet is full of videos demonstrating this same problem: complete loss of control in a low speed turn. Before you ask, I wasn't racing, I wasn't drifting, I wasn't spinning my tires or doing donuts; I was just trying to go home to my kids who almost lost their father. If there is any saved data or physical evidence that needs to be saved, action is needed ASAP before the insurance company scraps it. Also, it should be noted that in the week leading up to the accident, the rear end would become loose when going around corners. I had planned to have it addressed at the next oil change.

The contact owns a 2019 Ford Mustang. The contact stated that the vehicle was jerking while idling at a stop light. The failure recurred while driving at highway speeds exceeding 65 MPH. The contact stated that the vehicle would eventually regain stability. The contact took the vehicle to the dealer and the radiator cooling fan was replaced. The dealer also diagnosed that the transmission gasket was leaking. The vehicle was repaired. The contact stated that the failure recurred while driving 80 MPH. The contact depressed the brake pedal and the PUSH to START button simultaneously to regain normal vehicle operation. The failure persisted; however, the vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 20,000.

IN MY CAR WHEN DRIVING AFTER 45 MINUTES OR SO (LONGS DRIVES) THE RADIO SCREEN IS FREEZING, YOU COULD SEE EVERYTHING IN THE SCREEN BUT CAN'T USE IT EVEN BUTTONS, NOTHING WORKS, I CAN NOTE IT BY CLOCK TIME IN THE SCREEN IS WAY BACK IN TIME, WHEN I TOUCH THE SCREEN IS HOT IF I SHUT OFF THE CAR FOR ABOUT 30 TO 50 MINUTES TO COLD DOWN THEN THE RADIO IS BACK. HAPPENS AGAIN IF I DRIVE ANOTHER 45 MINUTES. NOTHING HAPPEN IF I DRIVE DOWNTOWN SHORT DRIVES. *TR

THE CAR WAS PURCHASED LAST NOVEMBER 2019, DURING THE FIRST MONTH, I NOTICED THAT THE ICP WAS NOT PROPERLY WORKING WHILE USING THE GPS- IT GIVES WRONG DIRECTION EVEN THE SETTINGS WERE CORRECTLY SET, LIKE IT WAS REMOTELY CONTROLLED. BESIDES THAT MY BATTERY WAS DISCHARGED THAT I NEEDED TO JUMPSTART IT AND TOWED IT BECAUSE THE 1ST TIME JUMPSTARTING DIDN'T WORK. IT HAPPENED 4X, BROUGHT IT TWICE TO FORD DEALER TO CHECK EVERYTHING WAS OKAY. IT EVEN SEND ME ALARM THRU FORD APP THAT IT WAS PUT ON "SLEEP MODE" EVEN IT WAS PARKED AND IT IS FREQUENTLY USED. NOT ONLY THAT, THE BOTH WINDOWS WERE OPENED WHEN I GOT BACK FROM AN HOUR ERRAND. WITH REGARDS TO THE SEAT BELTS, THERE'S NO WARNING THAT FLASHES ON THE DASHBOARD WHEN NOT IN USED WHILE ON THE PASSENGER SIDE DESPITE RIDING WITH SOMEONE. IT IS ALSO LOOSE AFTER REMOVING IT, YOU NEED TO PULL IT MANUALLY TO RETURN TO THE SHORT LENGTH WHEN NOT STRAPPED. THE ENGINE STALLS WHEN SHIFTED FROM REVERSE TO DRIVE, IT NEEDS ABOUT 5-10 SECS TO WORK.

I PURCHASED A NEW 2019 FORD MUSTANG ECOBOOST ON OCTOBER 16, 2019, SINCE DAY ONE THE GEAR SHIFT SELECT LEVER HAS NOT BEEN LIGHTING UP AT NIGHT TO SHOW ME WHICH GEAR I AM IN. IT DOES NOT ILLUMINATE AT ALL. I BELIEVE IT IS UNSAFE, ESPECIALLY BECAUSE IF I HAPPEN TO BUMP THE SHIFT LEVER, I AM UNABLE TO SEE WHICH GEAR I AM IN AND COULD CAUSE AN ACCIDENT.