2022 Ford Maverick Hybrid

I brought my 2022 Ford Maverick hybrid to Franklin Ford dealership on 10/2/23 for repair with battery issues I was having previously. At random times the car would not turn on from start despite the battery testing at full power. Franklin Ford installed software updates they said resolved the power issue and I drove off the lot with the car on 10/7. 15 minutes later I was driving on the highway at 70 mph and the entire dash panel lost power. I tried to accelerate and the engine had no power as well. Fortunately I was safely able to move to the break down lane and coast into a highway exit. Since the car had no power I removed the key and tried restarting which worked successfully. My engine light was on and I received about 10 engine and powertrain warnings in my Ford mobile app. This was a major and life-threatening malfunction that the dealership had no explanation for and neither did my case worker at Ford Customer Service. I had owned the car for less than 12 months at the time and it was extremely concerning knowing that the car could now shut off at a moments notice while driving. I returned the vehicle to the same Franklin Ford dealership where it received the software update that seemed to put the vehicle into failure. Their solution was to reroute the wiring harness through the engine since it was previously exposed to the wheel well and had corroded the external layer of the harness. I'm submitting this report because I have seen dozens of similar cases with the same year and model as me. As a first time customer of Ford this has been a nightmare experience.

One week after having recall [XXX] completed on [XXX] driving on [XXX] at about 70 miles per hour my truck slowed down to 10 miles an hour with my dashboard lighting up with a slew of warning lights blinking like crazy. I was able to get to the side of the road before it conked out all the way. Luckily my wife and did not get rammed into. Service engine now, powertrain failure, will not go into gear at this speed, collision assist warning lights all came on and were blinking. This was [XXX]. Luckily somehow I got the computer rebooted and drove home very carefully. I took it to dealer the following Monday, they had it for 2 days but warning lights were not on so they gave it back to me with nothing rectified. One week later this happened again on [XXX] a smaller highway, same warning lights but at a slower speed. Once again I got the computer to reboot but had to hold my foot on the brake because vehicle wanted to take off and the speed limit was 35. I took it into the same dealer the next day [XXX] and it has been their since. Today is March 29. The dealer finally was able to get Ford to admit this recall screwed up some software and they have no fix yet. No one should go ahead and get this recall done because someone is going to get killed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle had a sudden loss of power at ~40mph and began rapidly decelerating. Had there been a car behind me, the sudden deceleration could have caused a collision. Warning lamps and messages displayed on the instrument cluster instantly. I pulled the OBD codes and received U1011 and U1028 as active codes. These codes indicate a PCM software issue. It is important to note that this issue occurred after a PCM software update was performed as part of a recall. I power cycled the vehicle, cleared the DTC codes, and after multiple attempts, the vehicle worked normally again and I was able to drive it home. I have been unable to recreate the problem after clearing the codes. Prior to this incident, I have not had any problems from the vehicle. I suspect the the PCM software recall is what caused the problem.

Yes, I was driving around 75 mph [XXX] in Thousand Oaks, Ca and I lost power to the engine. No acceleration from the gas pedal. Was able to turn hazards on and make it off freeway. This issue now has happened over 5 times at all speeds. Truck is currently with Ford. Also this issue never happened until Ford fixed the CV axles that went bad. First time it lost power was the night I picked up from dealership from them fixing cv axles. They also did some recall updates with codes. I can say this is a very dangerous situation when losing power driving on a California freeway. Not having my truck is also causing me many issues with work and clients. The truck is my lifeline. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2022 Ford Maverick. The vehicle was taken to the local dealer for recall repairs, of which three were completed. While driving 70 MPH on a five-lane interstate, the navigation screen began to ding, and alerts and messages were displayed. The service track was offline, the incline assist was offline, and the vehicle failed to accelerate above 20 MPH and went into LIMP Mode. The driver pulled over to the side of the road. The contact reset the battery and continued to drive. The service light was illuminated. The vehicle was taken back to the local dealer, who stated that the failure was not related to the recalls that were completed. The vehicle was not diagnosed or repaired. After approximately four days of driving at unknown speeds, the failure recurred. The vehicle was taken to another local dealer, Wyatt Johnson Ford (646 Thompson Ln., Nashville, TN 37204), who stated there were no codes and was unable to determine the cause of the failure. The dealer's recommendation was to download and update the software and test drive the vehicle. The vehicle was repaired. The manufacturer was not notified. The failure mileage was approximately 29,781.

After having recalls worked on, my truck became completely inoperable. The first failure warning was a message that said "Gear will engage at low speed." I lost the ability to control acceleration. I then got messages for "Powertrain malfunction" "Pre-collision assist not available" "Hill start assist not available" "Service AdvanceTrak" "Service vehicle soon" "Check Engine." Came to a stop. Truck then began accelerating on its own. Being unable to control the acceleration of my vehicle was scary and dangerous. The auto-acceleration was very unsettling, causing me to jerk back and forth by applying the brake to limp home. If this had happened on the highway, it would have been very bad news. This issue occurred twice. The first time the dealer released it and said it was fixed. The second time they released it without doing anything. The vehicle has been inspected by Ford Mechanics exclusively. No prior warnings occurred. The problem appeared seemingly out of nowhere. The truck drove perfectly for 49,000 miles. The day after the recalls were performed, it was inoperable. A week after getting it back, the failure happened again, this time stranding me in another city.