2018 Ford Fusion

The contact owns a 2018 Ford Fusion. The contact stated that while driving at various speeds, there was white smoke coming from the rear exhaust. The check engine warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed with coolant intrusion into cylinder #3, low coolant, and an overheated engine. The vehicle was not repaired due to the cost. The contact related the failure to TSB: 19-2208. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 76,000.

Coolant intrusion, coolant and oil is mixing causing my car to run hot. Engine light keeps coming on, repairs to multiple pumps replaced, water pump replaced, spark plugs replaced, radiator replaced, thermostat replaced. Ford dealership tried replacing all the above vehicle is still running hot. Now claiming I need a new engine.

The contact owns a 2018 Ford Fusion. The contact stated that after starting the vehicle, the gear shifter could not immediately be shifted out of park(P). The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was unknown.

My dashboard cover is peeling, it is made from leather, it is interfering with the heads up diplat, automatic lighting system and forward braking safety components, I have brought this to Ford to try to have them repair it dash but I am always told that the piece is considered trim and is not under warranty, I have also checked with Ford Fusion message boards and it seems there is a TSB on the exact 2017 model. Ford has basically told me to have it repaired at a automobile leather restoration company, I have gone to 2 different repair shops and was told it can’t be repaired it has to be replaced. I called Ford Corporation customer service and because they have no outstanding recalls on my vehicle they told me to report this to you

The contact owns a 2018 Ford Fusion. The contact stated that the low coolant warning light had illuminated prematurely. Upon inspecting the vehicle, the contact was unable to find a coolant leak. Additionally, the contact stated that the vehicle overheated while driving, which required the contact to pull over temporarily and to resume driving after the vehicle had cooled down. The vehicle was taken to a certified mechanic, where it was diagnosed that there was coolant intrusion into the engine, which caused the engine to slowly fail. The vehicle was not repaired. The dealer was notified of the failure. The contact related the failure to an unknown recall. The manufacturer was informed of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was approximately 150,000.

The contact owns a 2018 Ford Fusion. The contact stated while driving 30 MPH and depressing the accelerator pedal, the vehicle hesitated and stalled. There was no warning light illuminated. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and transferred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 72,000.

The contact owns a 2018 Ford Fusion. The contact stated that upon starting the vehicle, the vehicle started shuddering. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant leaking into the cylinder. The mechanic informed the contact that the engine needed to be replaced. The contact called the local dealer for parts; however, the vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that the VIN was not under recall for the failure. The failure mileage was approximately 91,000.