2017 Ford Fusion

I am a single mother raising my 6-year-old daughter on my own. This past year has been extremely difficult, as my car has been constantly in and out of repair shops. I have spent more than $8,000 in the last year and a half on unexpected repairs, many of them involving serious safety issues. I was never informed about the recall and never received any notice. This situation has caused me a lot of stress and hardship, and I am asking for guidance and support to help me through it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While changing my car from park to drive my vehicle got Stuck in reverse and wouldn’t come out even after turning car off which usually force vehicle to go into park. This was most likely due to the shifting cable bushing no longer being there and possibly disintegrating. Due to left over residue in the general area. I saw this was a recall for fords from I believe 2013/2014 up 2016 for the same issue. I go online and their are a couple of pages claiming this has happened to them as week or to check it to make sure it’s still on.

NHTSA COMPLAINT - 2017 Ford Fusion Energi Titanium (VIN: REDACTED) - [XXX] (Collision) Q1: FAILED COMPONENT Battery Energy Control Module (BECM) and hybrid battery cell balancing circuits failed post-collision. Per Ford Recall 23V-440, Current Interrupt Device causes excess voltage, fire risk, toxic gas exposure. DTCs: U1027 (ABS/ECM loss), P2450/P2451 (EVAP stuck open/closed), P0DD2/P0DD6/P0DDE (battery cell balancing circuits H/J/K/M stuck off). Vehicle available for inspection. Q2: SAFETY RISKS Sudden power loss, fire risk, CO/HF toxic gas exposure from damaged cells. HF IDLH 0.025 g/m³. Symptoms: headaches, cognitive issues, respiratory problems requiring Brain MRI. Ford documented 7 fires, 2 while driving. Gas events recur when changing charging amperage; CO detector alarmed repeatedly; hospitalized for symptoms. Q3: DEALER CONFIRMATION NOT investigated. No Ford dealer conducted required post-collision battery diagnostics despite DTCs proving multiple system failures. United Insurance Claims ignored [legal demand] for hybrid-specific inspections. No CO/HF assessment. Battery cell balancing failures indicate physical collision damage to high-voltage system. Q4: INSPECTIONS Insurance: Standard only, ignored DTCs requiring hybrid testing. Ford Service (Tempe, AZ) and Ford Collision Center (Mesa, AZ): No inspection; reasons given a) lack capability b) we just scan the vehicle; we don't thoroughly inspect for gas leaks". Recall 23V-440 documents identical failures. Police: No report (real-time audio capture of admission of at-fault driver), no hazmat assessment. Multiple permanent DTCs prove need for Ford-certified diagnostics. Q5: WARNING SYMPTOMS Pre-collision: Intermittent issues, check engine light, reduced range. Post-collision: Reduced range, Gas exposure symptoms plus DTCs U1027, P2450/P2451, P0DD2/P0DD6/P0DDE showing communication/battery cell failures. Medical documentation available. Pattern confirms BECM/battery damage per documented defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORM

Check engine light came on Took to dealer 2017 Ford Fusion 2.0 engine. Tech said code p0304 showed on the pcm. Did a scope on cylinder found coolant leaking cylinder Said he referred to tsb22-2229 and it showed replace long block That was May 22 2025. Price for parts and labor$7923.77. 82 years old fixed income Can not afford. Car still sitting in my driveway. Ford gave me a case # but said car was to old to do anything about it

My vehicle had been experiencing overheating issues for several years. This would cause my car to go into limp mode making it dangerous for me and other cars around me to have to go around me. This issue is related to a manufacturing defect caused by the design of the motor cooling system. As a result of this defect I had to pay $8k+ to have this car repaired with a new engine. I am thankful no one was hurt or killed as a result of this defect. It could have caused my car to start on fire. Ford needs to take responsibility for this issue.

I recently bought a gear shift bushing cap for the cable since the cable is loose. I bought the part at Tasca Ford in Cranston, RI. The part was hard to find. It’s the same issue as the recall for the same car b ur years prior. Cap disintegrated since its plastic and next to the engine. The most recent part I bought that was used as genuine replacement has also disintegrated. I can see the pieces of it corroded. I need to buy another one but it’s going to happen again since it’s a faulty design. The first time it happened months ago caused my car to go into park. I couldn’t move it out of the way in the street. It would let me put it in neutral. The second time it happened today the car got stuck in neutral and it took many tries to get it into park. Everything is in tact except the plastic bushing cap and part that clips the cable to the vehicle is corroded. Simple fix but unsafe and happens randomly.