2017 Ford Fusion

My car has been misfiring on the 4th cylinder for since the end of 2023. The first time, I was told that I needed a tune up, I did that. Months later another misfire, said I needed to change the ignition coil, did that. Then I was out of town and it misfired again. My spark plug was changed and I was able to return home. This last time [XXX], it showed another cylinder and crankshaft. I took to dealership and was initially told that I needed a tune up and had swollen lug nuts. Advised I had a tune up at 37,000 miles and car only has approximately 48,000 miles. I then requested car be tested for coolant intrusion. The test was done and a cylinders scoped and was told Yes, that is the case. Now Ford wants me to pay $9,000+ for engine replacement. They state that my VIN is not included in the Customer Satisfaction Program. But this is a known fact to them and are not willing to absorb any of the cost. There is a program for the 1.5 but was told there is no program for 2.0 liter engine which I do not understand if it is the same engine defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle experienced rough idling and failed to accelerate as intended. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed that there was coolant intrusion into the short block and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 77,000.

The contact owns a 2017 Ford Fusion. The contact stated while starting the vehicle, the vehicle shuddered abnormally. The message "Coolant Overheated" was displayed. The vehicle was taken to Firestone, where it was diagnosed with a coolant leak into the cylinder head gasket. The contact was informed that the cylinder head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 104,965.

The contact owns a 2017 Ford Fusion. The contact stated that while attempting to shift from reverse to drive the gear shifter failed to respond. The contact's father and neighbor went underneath the hood of the vehicle and made some adjustments for the gear shifter to operate as needed. The vehicle was taken to the dealer who diagnosed that the shifter cable had failed and needed to be replaced. The shifter cable had been replaced. After receiving the repair, the failure occurred approximately 5 to 6 months later. The vehicle was returned to the dealer and the shifter cable was readjusted. The failure persisted and the dealer readjusted the shifter cable several times due to not being able to determine the cause of the failure. The vehicle had not been repaired. The dealer informed the contact that there were recalls for the same make and model however, for another model year. The contact was unable to determine the NHTSA Campaign. The manufacturer was made aware of the failure and confirmed that the VIN was not included in a recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.

The contact owns a 2017 Ford Fusion. The contact stated that after starting the vehicle and attempting to shift the vehicle into drive(D), the gear lever failed to move. The contact stated the yellow wrench symbol warning light was illuminated. The contact called for Roadside assistance, and the tow truck arrived at the residence. The tow truck driver informed the contact that a damaged shifter cable bushing had caused the failure. The contact was advised by the driver that there was a recall associated with the failure and advised the contact to take the vehicle to the dealer. The contact stated that the driver performed temporary repair and the vehicle was driven to a dealer. The dealer diagnosed the vehicle and confirmed that the shifter cable bushing had failed and needed to be replaced. The contact was advised by the dealer that the VIN was not included in NHTSA Campaign Number: 22V413000 (Power Train). The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 86,000.

There was coolant intrusion into my engine which caused the engine to start seizing and misfiring and it also rusted a spark plug into cylinder #4. From my research this seems to be a known and common issue with EcoBoost Ford Fusions (I have a 2017 Ford Fusion 1.5L EcoBoost). This issue apparently can also cause fires and I'm lucky that it didn't happen to me. The Peacock Ford Service Center in Maitland, Florida confirmed to me that this is a known issue. The engine has been inspected by a Firestone as well as the Ford Service Center that i previously mentioned. The only symptom of the failure was the check engine light coming on but the only reason it came on was because the engine started misfiring.

The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 35 MPH, the check engine warning light illuminated. The contact had taken the vehicle to an auto parts store where it was diagnosed and determined that the spark plugs needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred, and the vehicle was driven to an independent mechanic who diagnosed the vehicle and determined that there was coolant intrusion into the engine block, and that the engine needed to be replaced. The contact had the vehicle towed to another independent mechanic who confirmed that the engine needed to be replaced. The mechanic advised the contact that the failure was related to Customer Satisfaction Program: 21N12 Coolant Intrusion Into the Short Block (Engine and Engine Cooling). The contact was advised that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 82,000.

The contact owns a 2017 Ford Fusion. The contact stated that the check engine warning light was illuminated, prompting the contact to drive the vehicle to the local dealer to be diagnosed. The dealer retrieved fault code for a cylinder #2 misfire. The contact was informed that the spark plugs, fuel injectors, and the engine needed to be replaced, due to coolant intrusion into the cylinder head. The contact was informed that the failure might be related to an unknown recall; however, the VIN tool showed no open recalls on the VIN. The spark plugs and fuel injectors were replaced and the vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 61,000.