2017 Ford Fusion

The contact owns a 2017 Ford Fusion. The contact stated while driving 60 MPH, he noticed white smoke coming from the rear of the vehicle. The check engine and coolant warning lights illuminated. A dealer was contacted. The vehicle was taken to a dealer where it was diagnosed that coolant was leaking into cylinder #3 and that the engine would need to be inspected. The vehicle was not repaired. The manufacturer was notified and provided the contact with the recall number, and opened a case. The contact was relating to the failure of Technical Service Bulletin: 22-2134 (Low Coolant, White Exhaust Smoke And/or Illuminated); however, the VIN was not included in the bulletin. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 122,000.

The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the power train fault message was displayed, and check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that there was coolant intrusion into the cylinders, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to the Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 55,352.

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the engine coolant temperature warning light illuminated. There was white smoke coming from the exhaust pipe. The contact pulled over and had the vehicle towed to an independent mechanic, who determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000.

The contact owns a 2017 Ford Fusion. The contact stated that the passenger’s side doors failed to open as intended. The contact stated that the door handle had detached from the door. There was no warning light illuminated. The contact stated that the door failed to open from the outside. The contact stated that the failure had occurred twice. The dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 87,419.

I own a 2017 Ford Fusion with 49,300 miles. The engine light went on and the car was shaking and couldn't be driven over 40 miles per hour. I brought it to the dealer and they said that the coolant leaked into the engine and that I needed a new engine. I recently found out that these engines are defective, and Ford knowingly has been selling these cars.

The contact owns a 2017 Ford Fusion. The contact stated that upon shifting the vehicle into drive, the shift lever suddenly moved back into the park with the message "Please place the vehicle into park" displayed. The contact became aware that the vehicle could no longer be shifted into drive. The service transmission warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train), but the VIN was not included in the recall. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 160,000.

I reported this issue back on July 1, 2022. My car was getting stuck in park and when I would get it into gear (reverse), once I put it in drive it automatically switched back to park. The gear shift bushing had broken on my car and I had to have it repaired. As of today, the bushing continues to get stuck in park and I have to turn my car off and back on, press the brake multiple times in order to get it in gear, rather reverse or drive. It continuously gets stuck. I know there was a recall on the gear shifts from 2012-2016 Fusion models. Something needs to be done about this for the 2017 model. I am afraid that once again I will be stranded with my child because my car wont go into gear and will remain in park.

My vehicle was just disagnosed with the coolant intrusion issue outlined in TSB 19-2346. I have owned this car for over 6 years and not once has anybody mentioned this well-known issue to me. I am disappointed I had to find out about it by experiencing it firsthand, and then going online and reading the stories of counless other drivers who have had the same issue. This engine design is clearly faulty and Ford has been aware of the issue with these engines since at least 2019. How can it be 2025 and a recall has not been initiated??? This is unacceptable. I am now stuck with a $10,000 repair bill for a new engine because the dealer repair tech warned me not to drive it any further without repair or else risk an engine fire or even an engine seizure which would likely cause an accident. Had I been aware of this inevitible issue sooner (due to a recall or any other manditory notice), I would have traded the car in long ago.