IllustrationThe car will not shift. The car will start but I cannot shift from Park to neutral or drive
2017 Ford Fusion
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2017 Ford Fusion do not stand out strongly from the model-year median of 1,109.
About this comparison →How this year compares
Owner complaints by model year
Compare all Fusion years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
920–25K
7925–50K
14550–75K
14975–100K
113100–150K
29150K+
607 reports with mileage · 502 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Engine. Review the 394 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Power Train. Review the 310 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Engine And Engine Cooling. Review the 134 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
37 crash reports8 fire reports24 injury reports
Unknown Or Other complaints
103 reportsTrunk randomly opens while driving. This has now happened 10-15 times over the past couple of years. I was unaware of nhtsa until researching the problem tonight after it most recently happened or I would have reported sooner.
Issue with Sync 3. Major concern is the vehicle is equipped with a safety feature if there is an accident. 911 Assist is a SYNC feature that can call for help if you are involved in an accident and are unable to make a call yourself. 911 Assist works with SYNC 3 to alert emergency responders when there is an accident and relay…
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Issue with Sync 3. Major concern is the vehicle is equipped with a safety feature if there is an accident. 911 Assist is a SYNC feature that can call for help if you are involved in an accident and are unable to make a call yourself. 911 Assist works with SYNC 3 to alert emergency responders when there is an accident and relays important information such as the type of crash that occurred, the number of seat belts that were being used, and whether an airbag has deployed. The APIM/Sync 3 is malfunctioning on the vehicle where there is no GPS and the phone does not connect. This "safety" feature is useless with the APIM not functioning correctly in the event of an accident. Without GPS, emergency responders would not have a location and without phone connection, this could be a tragic result. The dealer has not not been confirmed or inspected to date as I had to make a service appointment.
Trunk randomly opens. Sometimes the car is started, sometimes it’s not. Happens whether in gear or not.
Got gas and put car in drive and the shift knob went to park automatically . Tried to put car in drive again and same result happened. The 🔧 picture showed on my dash and I research oned it and found it was the bushing on shift cable had broke. The car was totally disabled from driving. The 2016 fusion had recall on this but …
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Got gas and put car in drive and the shift knob went to park automatically . Tried to put car in drive again and same result happened. The 🔧 picture showed on my dash and I research oned it and found it was the bushing on shift cable had broke. The car was totally disabled from driving. The 2016 fusion had recall on this but I have a 17 and the Ford dealership is not finding a current recall for the bushing my car.
The contact owns a 2017 Ford Fusion. The contact stated while attempting to reverse, the vehicle failed to move. The vehicle failed to shift into park and neutral without warning. The vehicle was taken to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The ma…
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The contact owns a 2017 Ford Fusion. The contact stated while attempting to reverse, the vehicle failed to move. The vehicle failed to shift into park and neutral without warning. The vehicle was taken to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The approximate failure mileage was 44,469.
The contact owns a 2017 Ford Fusion. The contact stated that a crack had formed over the passenger’s side dashboard which caused the air bag to be exposed. The contact stated that no warning light was illuminated. The contact called the dealer about the failure and was informed that her vehicle was not covered under recall or wa…
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The contact owns a 2017 Ford Fusion. The contact stated that a crack had formed over the passenger’s side dashboard which caused the air bag to be exposed. The contact stated that no warning light was illuminated. The contact called the dealer about the failure and was informed that her vehicle was not covered under recall or warranty. The manufacturer was also notified of the failure. The contact was referred to NHTSA for further assistance. The vehicle was not repaired. The failure mileage was approximately 17,000.
I was in my neighborhood heading to the store at the top the street I heard something like a clunky noise sounded like something fell out the bottom then it stopped immediately after no light or anything on to make me think of any issue with my car it started leaking like something broke kind of a burning smell then it wouldn’t …
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I was in my neighborhood heading to the store at the top the street I heard something like a clunky noise sounded like something fell out the bottom then it stopped immediately after no light or anything on to make me think of any issue with my car it started leaking like something broke kind of a burning smell then it wouldn’t move it would come on shift gears but not move at all it’s now been at Ford since last week they are trying to find the problem I guess seems to me like it’s part of the recall with torque converter they left me a voicemail saying it was a lot of metal and maybe the engine not sure
The contact owns a 2017 Ford Fusion. The contact stated that while driving at various speeds, the vehicle stalled upon the depression of the accelerator pedal with several unknown warning lights illuminated. The contact had taken the vehicle to the dealer where a mechanic was able to reset the vehicle; however, the failure persi…
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The contact owns a 2017 Ford Fusion. The contact stated that while driving at various speeds, the vehicle stalled upon the depression of the accelerator pedal with several unknown warning lights illuminated. The contact had taken the vehicle to the dealer where a mechanic was able to reset the vehicle; however, the failure persisted. The contact was then notified by the dealer that her vehicle was not included in NHTSA Campaign Number: 17V427000 (Power Train). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
Shift linkage keep detaching from the the transmission causing the transmission too slip. It detaches often it’s been going on for 2 months now. I called Ford dealership to see have they heard of this problem and they answer was no. It might be a recall on this vehicle.
Official recalls
423V162000 · Service Brakes, Hydraulic:foundation Components:hoses, Lines/piping, And Fittings
Mar 10, 2023
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
Consequence & remedy
Consequence: A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Remedy: Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
18V167000 · Steering: Steering Wheel/handle Bar
Mar 12, 2018
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
Consequence & remedy
Consequence: A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
17V427000 · Power Train:automatic Transmission:torque Converter
Jul 6, 2017
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Consequence & remedy
Consequence: If the torque converter weld studs fail, the torque converter will not be connected to the engine flexplate and the vehicle will lose the ability to move, increasing the risk of a crash.
Remedy: Ford or Lincoln will notify owners, and dealers will replace the torque converters, free of charge. The recall began August 25, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S16.
16V874000 · Seats:mid/rear Assembly
Dec 5, 2016
Ford Motor Company (Ford) is recalling certain 2017 Ford Fusion vehicles manufactured September 27, 2016, to September 28, 2016. The left rear seat backs pivot pins may have been improperly welded.
Consequence & remedy
Consequence: During a crash, the improper welds may fail, allowing any stowed luggage to move into the passenger compartment, increasing the risk of injury.
Remedy: Ford will notify owners, and dealers will replace the left hand, second row seat back frame, free of charge. The recall began January 10, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S43.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1RQ22004 · Front Brake Jounce Hose Failures
Opened Aug 8, 2022 · Closed Mar 24, 2023
Status: closed (inferred from source dates) · Service Brakes, Hydraulic:foundation Components:hoses, Lines/piping, And Fittings
On August 8, 2022, the Office of Defects Investigation (ODI) opened this investigation based on 50 Vehicle Owner Questionnaires (VOQs) alleging front brake jounce hose ruptures on model year (MY) 2013-2018 Ford Fusion and Lincoln MKZ vehicles. A ruptured front brake hose results in a brake fluid leak. As a result, the driver may experience an increase in pedal travel and a reduction in the rate of deceleration, increasing the risk of a crash. It should be noted that the subject vehicles identified fell outside the scope of NHTSA Safety Recall 20V-469, which addressed front brake hoses rupturing on certain MY 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The result causes a brake fluid leak, lengthening the distance needing to stop the vehicle, increasing the risk of a crash.On March 10, 2023, Ford Motor Company (Ford) submitted to NHTSA Safety Recall 23V-162 (Ford Recall 23S12) to address front brake jounce hoses that may rupture. Ford found the rupture occurs from a localized failure of the internal reinforcement braid due to cyclic fatigue through tensile/bending and torsional inputs during suspension and steering articulations. The supplier for the front brake jounce hoses is Hitachi. This recall affects the subject vehicles equipped with non-hybrid engines and the suspect front brake jounce hoses (a total of 1,280,726 vehicles). The recall covers subject vehicles built from February 3, 2012 to July 19, 2017 when the suspect hoses were used in vehicle production. The remedy is for dealerships to replace both front brake jounce hoses with new hoses that have a revised braid material at no cost. The vehicles equipped with hybrid engines are excluded from the recall because the internal hose pressure is much lower due to the regenerative braking provided by the hybrid brake system. No failures of brake hoses on hybrid vehicles have been reported to ODI or Ford.Ford's actions address ODIs concerns at this time. Hybrid vehicles will be monitored for related failures. The agency reserves the right to take further action if warranted by new circumstances.The 103 ODI numbers cited above can be viewed at NHTSA.gov under the following ID numbers:11511014, 11510867, 11510318, 11509030, 11505993, 11504989, 11504400, 11502147, 11502082, 11501820, 11501283, 11498439, 11498296, 11496842, 11496335, 11494931, 11494851, 11494252, 11493001, 11492084, 11492070, 11491444, 11491274, 11488858, 11488027, 11487627, 11487416, 11487233, 11486150, 11484924, 11484526, 11484080, 11483948, 11483926, 11483739, 11483723, 11482773, 11482690, 11481077, 11480788, 11480294, 11480052, 11479338, 11479334, 11479252, 11479247, 11479187, 11479094, 11479048, 11478985, 11478953, 11478729, 11478216, 11476892, 11476282, 11470558, 11468994, 11467109, 11466294, 11462746, 11461217, 11456065, 11455367, 11444848, 11436419, 11436376, 11430685, 11428329, 11425083, 11421026, 11420738, 11420735, 11420298, 11418197, 11403926, 11397549, 11366991, 11366757, 11361016, 11359968, 11354569, 11352165, 11350344, 11348799, 11343929, 11343205, 11331947, 11329020, 11319596, 11310529, 11292271, 11288455, 11254787, 11253479, 11253244, 11234622, 11230669, 11230050, 11228240, 11221111, 11143630, 11129392 and 11120228.