2017 Ford Fusion

The contact owns a 2017 Ford Fusion. The contact stated that after starting the vehicle and shifting to drive(D), the message "Shift System Fault" was displayed, and the gear shifter erroneously shifted back into park(P). The vehicle was undrivable and was later towed to the local dealer who replaced the shifter cable bushing, and the vehicle was repaired. The contacted stated that the failure had recently reoccurred. The contact was able to reconnect the shifter cable bushing and the vehicle was repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 100,000.

The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine and service warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed torque converter clutch and a failed transmission. In addition, the contact was informed of metal found in the oil. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware but provided no assistance. The contact referenced NHTSA Campaign Number: 17V427000 (Power Train); however, the VIN was not included in the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 117,000.

In July 2025, my 2017 Ford Fusion SE (EcoBoost engine) was diagnosed with coolant intrusion into cylinder #4 by Sunrise Ford in North Hollywood, CA. This is a known issue with the 1.5L and 2.0L EcoBoost engines and is addressed in Technical Service Bulletin (TSB) 19-2208. The vehicle had only 76,000 miles at the time and had been regularly serviced and well-maintained. Over the past 1–2 years, I received repeated warnings during oil changes that my coolant levels were unusually low, though no leaks were found. In July 2025, the check engine light (CEL) appeared. The vehicle exhibited rough idle at cold start, but otherwise drove normally. I immediately brought the car to the dealership, where they confirmed the problem through diagnostics and plug inspection. The dealership quoted me $11,000–$12,000 to replace the engine (long block). Ford Customer Relations (CRC) was contacted and denied financial assistance, citing the age of the vehicle. They also acknowledged this is a known issue and suggested I file a report with the NHTSA, which I am now doing. This engine failure presents a serious safety risk. The CEL appeared without warning during normal use. A driver unfamiliar with the signs of internal coolant loss could continue operating the vehicle, risking a sudden loss of engine power, stalling, or further engine damage while in motion. In my case, the failure occurred quietly and was only caught because I acted quickly. Had I ignored the CEL or rough idle, engine failure could have occurred at highway speed. The issue was confirmed and documented by a Ford dealer. I am no longer in possession of the vehicle, as I was forced to sell it at a loss due to the cost of repairs. The vehicle is no longer available for inspection, but all related documentation has been retained.

The contact owns a 2017 Ford Fusion. The contact stated that while attempting to reverse, the vehicle failed to shift into reverse. The contact stated that the transmission returned to park(P), and the gear shifter detached. The contact stated that someone nearby was able to reattach the shifter, and the contact was able to drive the vehicle to the residence at slow speeds. The contact learned of NHTSA Campaign Number: 22V413000 (Power Train); however, the VIN nor the model year was not included. The dealer was contacted and confirmed that there was no recall on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure and confirmed that the VIN was not under recall. The manufacturer opened a case for the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 67,793.

The contact owns a 2017 Ford Fusion. While the contact's husband was driving at an undisclosed speed, the transmission seized. There was no warning light illuminated. The contact stated the vehicle stalled in the middle of traffic. The vehicle was towed to the residence. The vehicle was then towed to an independent mechanic where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 111,700.

The contact owns a 2017 Ford Fusion. The contact stated while driving 30 MPH, the vehicle lost motive power. The vehicle was towed to a dealer however, the vehicle was not diagnosed. The vehicle was then towed to an independent mechanic and the contact was informed that the failure might be associated with the transmission; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 120,000.

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who determined that the torque converter had failed. The vehicle was then towed to the dealer, who informed the contact that the transmission needed to be disassembled for further diagnostic tests. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 17V427000 (Power Train); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.

The Rotary Gear Shift Dial has malfunctioned on my teenager's vehicle. His safety was put at risk because it started lighting up as he was driving on a very busy highway the first time that it was noticed to have happened. On 5/26, the vehicle would start, it physically felt like it shifted into the D gear, but would only drive maybe 1 foot until the car was force stopped and said "SHIFT SYS FAULT" The vehicle has been inspected and diagnosed by a veteran mechanic, with being able to reproduce the issue. He assumed what it was before even inspecting it. We live in a smaller town, and he informed me this morning that he's replaced 7 of these in the last calendar year alone. What is completely asinine, is the fact that FORD IS NO LONGER MAKING THIS PART, so we have to find a used one at a junk yard. Other than this issue, his car has appeared to be in very good shape, has been maintained well and clean. Why is there not a recall on this issue?

The contact owns a 2017 Ford Fusion. The contact stated that the vehicle was stuck in gear while accelerating from a stop. The contact stated that the vehicle failed to move. The brake and ABS warning lights were illuminated. The vehicle was towed to an independent mechanic, who determined that the transmission bushing needed to be replaced. The vehicle was repaired, but the failure recurred. While reversing, the vehicle became stuck in the street. The contacts' son was able to maneuver the gears, and the vehicle started moving. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 97,000.