2017 Ford Fusion

I HAVE THE 2017 FUSION SPORT 2.7L TWIN TURBO AND I PURCHASED IT NEW. ON MORE THAN 30 OCCASIONS AND AT DIFFERENT SPEEDS THE VEHICLE LOSES ALL POWER WITHOUT WARNING. I HAVE HAD IT TO 2 DIFFERENT DEALERS WHO SAID THERE ARE NO CODES STORED INDICATING THIS HAPPENED AND SINCE THEY WEREN'T ABLE TO REPRODUCE THE ISSUE THAT THERE WAS NOTHING THEY COULD DO TO HELP. I FILED A COMPLAINT WITH FORD CORPORATE BUT THEY CLOSED MY CLAIM SINCE THEY HAD NO INDICATION THIS WAS OCCURING. I HAVE SEEN SEVERAL COMPLAINTS ABOUT THIS EXACT ISSUE BUT YET THEY CONTINUE TO DENY THE PROBLEM. ON A FEW OCCASIONS I WAS ON THE HIGHWAY RUNNING 70 MILES AN HOUR. HOW MANY PEOPLE HAVE TO DIE FOR THIS TO BE ACKNOWLEDGED? THE NHSTA NEEDS TO MAKE FORD STEP UP AND TAKE CARE OF THE PROBLEM. EVERY TIME THIS HAS HAPPENED THE CAR ALSO PUT ITSELF IN PARK BEFORE CAR WAS AT A COMPLETE STOP WHICH CAUSED A HARD JOLT TO THE TRANSMISSION. THIS IS GOING TO DAMAGE THE TRANSMISSION AMONG OTHER THINGS OVER TIME. I PAID $40,000 FOR THIS CAR AND DESERVE TO FEEL SAFE WHILE DRIVING IT ON THE ROAD. WHAT IF THIS WAS HAPPENING TO YOUR FAMILY WOULD YOU JUST IGNORE IT AND MAKE YOUR FAMILY KEEP DRIVING THE VEHICLE KNOWING AT ANYTIME IT COULD LOSE POWER AND CAUSE YOU TO WRECK? HOW COME NOTHING IS BEING DONE ABOUT THIS? MAKE THEM BUY MY CAR OR FIX THE ISSUE SO I DON'T HAVE TO PUT MY LIFE IN DANGER IN ORDER TO GET WORK. I AM A NURSE I SHOULD BE ABLE TO FEEL SAFE DRIVING TO WORK. THIS HAS NOT HAPPENED ONE TIME BUT WE'LL OVER 25-40 TIMES SINCE PURCHASE.

UPDATE TO COMPLAINT 11229418 POSTED 7/4/19 CAR STAYED IN SHOP FOR A WEEK. REPLACED INPUT SHAFT, FLUID PUMP, FILTER, VALVE BODY, SOLENOID BODY, TORQUE CONVERTER, AND ANY ASSOCIATED GASKETS AND HARDWARE CAR IS GOING BACK TO THE SHOP TOMORROW DUE TO IT SHIFTING HARDER THAN BEFORE. SAFETY PARK FEATURE NO LONGER WORKS EITHER. CAN HEAR HARD SHIFTING WHEN CHANGING FROM PARK, REVERE, AND DRIVE. REVERSE IS THE WORST AND CAR SHAKES WITH EACH GEAR SELECTION. MOVES HARD AS IF I HIT SOMETHING WHEN PLACING INTO PARK.

ON JULY 22, 2019, I ATTEMPTED TO BACK OUT OF A PARKING SPACE, BUT THE CAR WOULD NOT GO IN REVERSE, IT KEPT TURNING BACK TO PARK. THE MESSAGE ON THE DASH SAID SHIFT SYSTEM FAULT, CALL GEICO TO HAVE IT TOWED TOOK 2 HOURS FOR THE TOW TRUCK DRIVER TO GET CAR ON THE TRUCK BECAUSE IT WOULD NOT SHIFT, HE CALLED FORD DEALERSHIP SERVICE DEPT TO SEE IF ANY OF THEM COULD TELL HIM WHAT TO DO, HE TALKED TO (EIGHT) TECHS AND NOT ONE KNEW THE ANSWER, ANYWAYS, THEY TOLD ME THE PROBLEMS WAS WITH THE SHIFT KNOB AND TRANSMISSION AND IT WOULD COST $545 TO REPAIR AND IT IS NOT UNDER WARRANTY. AND EVEN THOUGH THE 2013-2016 FORD FUSIONS HAS A RECALL FOR THE SAME PROBLEM, THEY CAN'T DO ANYTHING ABOUT MY 2017. WHICH IS NOT RIGHT.

VEHICLE WAS PARKED AND WHEN TURNED ON THE CHECK ENGINE LIGHT CAME ON. WHILE DRIVING AROUND 45 MPH , THE POWER TRAIN LIGHT CAME ON. TOOK VEHICLE INTO DEALERSHIP AND WAS INFORMED I NEEDED A NEW TORQUE CONVERTER. WAITING TO HEAR BACK ON IF THEY HAVE FOUND THE PART, AS THEY COULDN'T THE DAY I TOOK IT IN. VEHICLE ONLY HAS 24K MILES ON IT. I DO NOT KNOW IF THE PREVIOUS RECALL REGARDING THIS PART WAS FIXED OR NOT BECAUSE IT WAS PRIOR TO THE DAY I BOUGHT THE CAR.

APPROXIMATELY A WEEK AGO I NOTICED MY VEH WAS CUTTING OUT AND LOSING POWER ON SLOW ACCELERATION AROUND 30-40 MPH AS THE GEARS WERE SHIFTING. TOOK THE VEH TO A FORD DEALERSHIP AND THEY SAID THE TRANSMISSION FLUID SMELLS BURNT AND IS DARK. THEY SAID THE CLUTCH IS BREAKING APART AND THEY SAID I NEED AN ENTIRE NEW TRANSMISSION. THE VEH ONLY HAS 66K MILES ON IT.

I HAD TO TAKE MY VEHICLE TO THE NEAREST FORD DEALERSHIP YESTERDAY BECAUSE I WAS GETTING AN ERROR MESSAGE ON MY DASH STATING "SHIFT SYSTEM FAULT - SERVICE SOON." I WAS NOT ABLE TO PUT MY CAR IN REVERSE OR NEUTRAL AND WHEN TRYING TO DO SO, THE PARK BRAKE WAS AUTOMATICALLY APPLIED. I WAS ABLE TO DRIVE IT TO THE DEALERSHIP AND WAS TOLD THE THE SHIFTER CABLE BUSHING HAD CAME A PART WHICH WILL COST OVER $315 TO BE FIXED. I READ ONLINE THAT FORD RECALLED OVER 500,000 FUSIONS (2013-2016) AND ESCAPES FOR THE SAME EXACT REASON. WILL FORD BE ISSUING ANOTHER RECALL ON THE NEWER MODEL CARS? I'M HAVING TO COME OUT POCKET FOR A PROBLEM THAT HAS BEEN AN ISSUE WITH OTHER VEHICLES IN THE PAST. AS SOON AS I GET THE FINAL RECEIPT FROM THE DEALERSHIP, I WILL HAPPILY UPLOAD IT.

SO, I HAVE COMPLAINED TO FORD ON 3 SEPARATE OCCASIONS ABOUT MY GEAR SHIFT MALFUNCTIONING. WHEN I PUT IT INTO DRIVE, THE GEAR WILL GO BACK INTO PARK AND START FLASHING. OR IT WILL START DRIVING AND GO BACK INTO PARK AFTER MOVING. IT'S CRAZY. THEN, FORD SERVICE HAS TOLD ME MULTIPLE TIMES THAT THEY CAN'T FIND ANYTHING WRONG. NOW THERE IS A RECALL FOR THE EXACT SAME ISSUE. I EVEN HAD WANTED THEM TO TAKE THE CAR BACK BECAUSE I DIDN'T FEEL SAFE, BUT THEY SAID IT HADN'T BEEN LONG ENOUGH AND THEY COULDN'T FIND ANYTHING WRONG. AGAIN, NOW THERE IS A RECALL FOR THE EXACT ISSUE. ALSO, MY WINDOWS ROLL BACK DOWN AFTER I ROLL THEM UP. THEY WILL DO THIS SEVERAL TIMES UNTIL THEY STOP. AGAIN, FORD SAID THEY CAN'T FIND ANYTHING WRONG.

I ATTEMPTED TO BRAKE BUT THE ENGINE STARTED RACING. THE ONLY WAY TO STOP IT WAS TO THROW IT INTO PARK, I TURNED THE ENGINE OFF AND IT RESTARTED IT. THE ENGINE RACED AGAIN AND THE ONLY WAY TO STOP IT BEFORE IT HIT ANOTHER CAR WAS TO TURN THE CAR OFF SINCE THE BRAKES COULD NOT OVERRIDE THE RACING ENGINE. I RESTARTED THE CAR AGAIN AND THE ENGINE WAS FINE. IT HAS RUN FINE FOR THE LAST 100 MILES. THE DEALER COULD FIND NOTHING WRONG WHEN I BROUGHT THE CAR IN .