2017 Ford Fusion

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle shuddered, and smoke came out the exhaust system. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed; however, the independent mechanic was unable to repair the vehicle. The vehicle was towed to another independent mechanic and was diagnosed with a coolant leak and coolant intrusion in cylinder #2. The independent mechanic suggested to the contact to take the vehicle to a dealer. The vehicle was not repaired. The vehicle was then towed to a dealer where it was diagnosed with coolant intrusion. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program 19B37. The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline to report the failure. The failure mileage was approximately 86,500.

The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 29,100.

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact also stated that the vehicle shuddered abnormally at start-up. The vehicle was taken to an independent mechanic, where it was diagnosed with a misfire in cylinder #4. The vehicle was repaired. The contact stated that the check engine warning light was illuminated and the engine overheated. The vehicle was taken back to the independent mechanic, where it was diagnosed with coolant leaking into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 101,000.

The contact owns a 2017 Ford Fusion. The contact stated while driving 50 MPH, the engine overheated. The check engine warning light was illuminated. The local dealer was not contacted, and the vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who determined that there was coolant intrusion into the engine, causing a misfire in cylinder #3. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 180,000.

The contact owns a 2017 Ford Fusion. The contact stated while starting the vehicle, the vehicle experienced rough starts, shuddered, and made an abnormal sound. The contact was unsure if a warning light was illuminated. The contact stated that the failure persisted while driving at 65 MPH. The contact pulled to the side of the road, where the contact's husband met the contact and drove the vehicle back to the residence. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into cylinder #4. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. No further assistance was provided. The failure mileage was approximately 81,571.

The contact's son owns a 2017 Ford Fusion. The contact stated that while her son was driving at 45 MPH, the check engine warning light was illuminated, and the temperature gauge increased to hot. Additionally, the contact stated that the vehicle lost motive power and failed to accelerate above 35 MPH. The vehicle was taken to a dealer where it was diagnosed and determined that the engine needed to be replaced due to a head gasket leak that caused coolant intrusion in the engine. The vehicle was repaired. The failure mileage was 94,000.

The contact owns a 2017 Ford Fusion. The contact stated that the vehicle was experiencing excessive coolant consumption. The check engine warning light was illuminated. The vehicle was taken to the local dealer and to a second dealer, Norm Reeves Ford Superstore (18900 Studebaker Rd, Cerritos, CA 90703), where the vehicle was diagnosed with coolant intrusion in cylinder #2, and the failure was related to TSB Number: 22-2229. The dealers determined that the engine assembly needed to be replaced. The vehicle was not repaired and remained with the second dealer. The manufacturer was notified of the failure and a case opened. The failure mileage was approximately 76,900.

The contact owns a 2017 Ford Fusion. The contact stated while starting the vehicle, the vehicle was shuddering, with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was determined that the failure was related to Ford Campaign Number: 21N12. The contact stated that the failure persisted while starting and while driving. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine. The dealer determined that the engine needed to be replaced and informed the contact that the vehicle was not covered under Ford Campaign Number: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000.

The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle stalled in the middle of the road and the coolant warning light illuminated. The vehicle was pulled to the side of the road where it was restarted and taken to an independent mechanic where the coolant fluid was inspected and refilled. The contact stated that the next day, the failure reoccurred, and the vehicle was unable to be restarted. The vehicle was towed to a local dealer where it was diagnosed with a water pump failure that caused the engine to malfunction. The vehicle was not repaired. The manufacturer was made aware of the failure however, no assistance was provided. The contact stated that while researching online, the contact became aware of an ongoing failure with similar vehicles. The failure mileage was approximately 67,000.

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced an engine misfire, shuddered, and then stalled. The check engine warning light was illuminated. The contact was able to restart the vehicle, and the vehicle operated as needed. The vehicle was taken to the dealer, where it was diagnosed with a coolant leak into the cylinder which caused engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to Customer Satisfaction Programs 21N12 and 19B37. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the Customer Satisfaction Programs. The failure mileage was approximately 55,800.