2017 Ford Fusion

The contact owns a 2017 Ford Fusion. The contact stated that upon the start of the engine, the "Service Engine Now" warning message appeared on the instrument panel. The vehicle was taken to a local dealer where it was diagnosed with coolant intrusion and needed an engine replacement. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 49,000.

The contact owns a 2017 Ford Fusion. The contact stated while starting the vehicle, the vehicle shuddered abnormally. The message "Coolant Overheated" was displayed. The vehicle was taken to Firestone, where it was diagnosed with a coolant leak into the cylinder head gasket. The contact was informed that the cylinder head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 104,965.

The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 35 MPH, the check engine warning light illuminated. The contact had taken the vehicle to an auto parts store where it was diagnosed and determined that the spark plugs needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred, and the vehicle was driven to an independent mechanic who diagnosed the vehicle and determined that there was coolant intrusion into the engine block, and that the engine needed to be replaced. The contact had the vehicle towed to another independent mechanic who confirmed that the engine needed to be replaced. The mechanic advised the contact that the failure was related to Customer Satisfaction Program: 21N12 Coolant Intrusion Into the Short Block (Engine and Engine Cooling). The contact was advised that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 82,000.

The contact owns a 2017 Ford Fusion. The contact stated that the check engine warning light was illuminated, prompting the contact to drive the vehicle to the local dealer to be diagnosed. The dealer retrieved fault code for a cylinder #2 misfire. The contact was informed that the spark plugs, fuel injectors, and the engine needed to be replaced, due to coolant intrusion into the cylinder head. The contact was informed that the failure might be related to an unknown recall; however, the VIN tool showed no open recalls on the VIN. The spark plugs and fuel injectors were replaced and the vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 61,000.

The contact owns a 2017 Ford Fusion. The contact stated that while driving at approximately 65 MPH, the engine overheated and check engine warning lights illuminated. The contact drove the vehicle to the local dealer, where the vehicle was diagnosed. The contact was informed that coolant had leaked into the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 67,000.

The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 77,000.

The contact owns a 2017 Ford Fusion. The contact stated while driving at approximately 25 MPH, the engine overheating warning light was illuminated with an audible chime. The contact pulled over and checked under the hood and became aware that the coolant reservoir was nearly empty. The contact refilled the coolant reservoir and restarted the vehicle. The vehicle was shifted into drive (D) but was unable to accelerate above 10 MPH. The contact had the vehicle towed to an independent mechanic who diagnosed the vehicle and determined that coolant had intruded into the engine block. The mechanic recommended that the engine be replaced. The vehicle was repaired. The manufacturer was informed of the failure. The failure mileage was 139,177.

The contact owns a 2017 Ford Fusion. The contact stated while starting the vehicle, the engine was misfiring. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 21N12. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 55,000.

The contact owns a 2017 Ford Fusion. The contact stated that while cold starting the vehicle, the vehicle was shaking, vibrating, and idling roughly. The contact turned off and restarted the vehicle to reset the computer. The contact stated that the failure was intermittent but had become a recurring failure. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there was coolant intrusion into the cylinders and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 61,000.