2017 Ford Fusion

The contact owns a 2017 Ford Fusion. The contact stated while attempting to start the vehicle, the vehicle hesitated to start and was shaking abnormally. The contact stated that the check engine warning light was illuminated. The contact stated that a dealer was contacted. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 130,000.

The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle jolted and there was white smoke coming from the exhaust pipes. The vehicle was taken to a local independent mechanic where it was diagnosed with a coolant intrusion and a blown head gasket. The mechanic related the failure to the Customer Satisfaction Program: 21N12. The local dealer was contacted; however, the vehicle was not diagnosed or repaired because the VIN was not under recall. The manufacturer was made aware of the failure. The failure mileage was approximately 95,000.

The contact owns a 2017 Ford Fusion. The contact stated that there was coolant leaking into the engine and there was smoke coming from the exhaust. The contact stated that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where a pressure test was performed and determined that the engine was not maintaining the proper engine pressure, and coolant was entering the cylinder walls. The contact called the local dealer, who confirmed there was no recall coverage for the failure and referred the contact to the manufacturer for assistance. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 120,000.

The contact owns a 2017 Ford Fusion. The contact stated that while the vehicle was being serviced at the dealer, the contact was informed that the head gasket was fractured, which caused coolant intrusion into the cylinder and the engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the failure had persisted and had worsened. The contact stated that the vehicle was experiencing excessive coolant consumption and difficulty starting. The manufacturer was made aware of the failure and referred contact to the NHSTA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 45,000.

The contact owns a 2017 Ford Fusion. The contact stated that while driving on several occasions at various speeds, the vehicle started sputtering with the check engine warning light illuminated. The vehicle was taken to dealer where it was diagnosed and determined that there was coolant intrusion into the engine and the engine needed to be replaced. The manufacturer was notified the failure. The failure mileage was 50,000.

The contact owns a 2017 Ford Fusion. The contact stated that while driving on several occasions at various speeds, the vehicle lost motive power with a misfire coming from the engine. The vehicle was driven to the residence. The contact stated that the next day, when the vehicle was started, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a misfire coming from the spark plugs. The vehicle was taken to the residence. The contact stated that while driving to the residence, the temperature gauge went to Hot. The contact checked the coolant reservoir and became aware that the coolant reservoir was empty. The contact added coolant. The following morning the vehicle was started, and there was white smoke coming from the exhaust pipe. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 47,000.

The contact owns a 2017 Ford Fusion. While the contact's fiancé was driving at an undisclosed speed, the engine overheated. The driver pulled the vehicle over to the shoulder of the roadway and turned off the vehicle. The contact stated that the check engine warning light was illuminated. The vehicle was later driven to an independent mechanic; however, the failure was not duplicated. The vehicle was driven back to the contact's residence. The contact later performed an inspection of the vehicle. The coolant level was inspected, and the contact refilled the coolant reservoir; however, the contact stated that the coolant reservoir needed to be refilled daily. There was no visual signs of a coolant leak. In addition, the vehicle was taken to an independent mechanic, where it was diagnosed with a misfire in cylinder #2. The contact was informed that the fuel injector and coil pack needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact was informed that there was no visual coolant leak. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure, and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 129,000.

The contact owns a 2017 Ford Fusion. The contact stated that while driving 25 MPH, the message "Coolant Overheating" was displayed. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact referenced Customer Satisfaction Program: 21N12; as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 174,000.

The contact owns a 2017 Ford Fusion. The contact stated that his daughter had informed him that the coolant level was low. The contact refilled the coolant reservoir; however, the following day the coolant was low again, and the vehicle failed to start. The contact stated that the check engine warning light was illuminated. The contact changed the spark plugs, ignition coils, and fuel pump; however, the coolant level remained low. The vehicle was towed to the dealer who diagnosed the vehicle with coolant intrusion in the engine. The contact was informed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.

The contact’s daughter owns a 2017 Ford Fusion. The contact stated that upon starting the vehicle, there was an abnormal amount of white smoke coming from the exhaust pipes. The contact stated that the vehicle hesitated while starting, with the message "Coolant Level Low" displayed. There was no warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the vehicle had experienced coolant intrusion and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 150,000.