2017 Ford Fusion

The contact owns a 2017 Ford Fusion. The contact stated that while attempting to start the vehicle, the vehicle started to shake. The contact allowed the vehicle to idle for one minute before driving. The battery and the check engine warning lights illuminated. The contact stated while driving at an undisclosed speed, there was white smoke coming from the exhaust. Additionally, the contact stated that the vehicle currently failed to start. The contact used a code reader to diagnose the vehicle where an undisclosed code indicating that the failure was engine related. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to contact the NHTSA Hotline. The failure mileage was approximately 57,000.

My 2017 Ford Fusion with 77,000 miles was running poorly. I noticed coolant reservoir was empty with no visible leaks. Took it to a Ford dealership and was told coolant was leaking into cylinders. I was told to fix the car they would have to replace the engine. Had I not noticed the coolant issue and the engine died while driving in highway traffic, my safety, as well as the safety of others would have been at risk.

The shifter cable and bushing have been replaced twice. I received no warning on all instances. The shift continued to return to park and the car was disabled. I was left stranded away from home. The vehicle was towed to the nearest Ford Auto repair shop. On the second repair of the shifter cable, the cable had completely disintegrated. Ford informed me that the transmission was the problem. I was told that the transmission was spitting out fluid onto the cable. Ford informed me that it would be best to replace the transmission to solve the problem. I Can Not Afford This. There Needs To Be A Recall. This Is A Manufacture Defect.

The contact owns a 2017 Ford Fusion. The contact stated that when starting, the vehicle would display a hesitation as if the motor failed to start. There would be a misfire message displayed. The contact took the vehicle to the dealer who diagnosed that cylinder 2 misfired and the engine needed to be replaced The contact learned of a Technical Service Bulletin that addressed a fractured block on cylinder number 2 causing engine failure. The vehicle was no longer covered by the warranty to receive the remedy. The manufacturer was made aware of the failure and opened a case regarding the failure. The approximate failure mileage was 108,000.

Dear Sir/Madam, I am writing to file a formal complaint regarding a critical issue with my 2017 Ford Fusion, equipped with a 2.0 L Ecoboost Turbo engine. The issue in question, namely coolant intrusion into the engine block, has been a well-documented problem recognized by the Ford Motor Company since at least 2010, as evidenced by Technical Service Bulletin 22-2229. My vehicle, a 2017 Ford Fusion, developed this issue when it had approximately 100,800 miles on the odometer. When I discovered the problem, I promptly contacted two different Ford dealerships for assistance, hoping that they would help address this known issue. However, I was met with significant resistance and a refusal to accept responsibility for the issue. Both dealerships cited the fact that my vehicle had exceeded 100,000 miles as the reason for their inability to assist me. I found this response deeply unsatisfactory and believe it is unfair given the longstanding awareness of the problem by the manufacturer. It is disheartening to learn that Ford Motor Company is unwilling to take responsibility for a problem that is clearly linked to a long-standing issue documented in their own technical service bulletins. This issue poses a significant safety and financial risk to Ford Fusion owners, and it is essential that the manufacturer acknowledges its responsibility in addressing and rectifying the problem, regardless of the mileage on the affected vehicles. I kindly request that the National Highway Transportation Board investigate this matter thoroughly and take appropriate action against Ford Motor Company for its refusal to address a known safety issue that has affected many Ford Fusion owners. Additionally, I urge the Board to advocate for the rights of consumers who are left without recourse due to arbitrary mileage limitations imposed by dealerships when dealing with such issues. I appreciate your attention to this matter. Sincerely [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle was being driven. Heard clunk noise. Vehicle no longer went into drive. Could not shift or anying. Had to have vehicle towed to repair shop. Ford could not review vehicle at time and was 30+ days out. Vehicle was then brought to another mechanic where they disassembled vehicle and found that the torque converter studs were no longer in place and created an issue where metal shards are in the transmission causing the transmission needing to be rebuilt along with shards being located in cooling system. Ford was contacted and advised to put a claim in with the NHTSA as this is a known issue for this vehicle year make and model however is not listed for this specific vin. There were no warning lights while driving the vehicle to indicate any issue. Vehicle currently not driveable. Our safety was put a risk as we were driving on the road during heavy traffic and caused a mess on the road and could have potential caused an action as vehicle was in drive when it stopped working.

Ford recall for customer satisfaction program 21N12 for coolant leaking into cylinder damaging short block does not provide enough coverage. 2017 ford fusion with 61,000 miles has an estimated of $7,800 to repair this mfg defect. The extended coverage on this fix on failure is 7 years and 84,000 miles. I have missed the window by 2 months! This problem has been occurring since 2014-2018 models. My car had a resale value of $15,000, but is now worth nothing and I only got 60,000 miles out of this. It is not fair that their known defect has put me in this position.

I purchased a used 2017 Ford Fusion SE Ecoboost with 77790 miles on August 4, 2023. 2 days after purchase, the check engine light illuminated. I brought it into a local mechanic to run a diagnostic test. The diagnostic showed “misfire-cylinder 1”. The mechanic recommended replacing all spark plugs and the cylinder 1 coil pack. Repair was done and seemed to have been running well. 2 days later, the check engine light came back on. Brought it back into the same mechanic. The diagnostic showed “misfire in cylinder 2”. The mechanic recommended replacing the remaining coil packs but thought that the problem could possibly be a blown head gasket. I decided to replace the remaining coil packs in hopes that this would remedy the issue. 2 days after bringing the car home, check engine light came back on. I brought the car to a different mechanic for a second opinion. This mechanic diagnosed that “misfire in cylinder 2” was happening again. They mentioned that this ecoboost model is known for issues with carbon buildup. They used an intake cleaner to clean out the carbon and saw noticeable improvement. Later that afternoon, I came to pick up the car, and noticed that the cold start was much rougher than before. Once again, when driving home from the mechanic, the check engine light came on. Next day, took a short drive and a warning stating that the engine was overheating and coolant was low appeared. I filled the coolant and brought car to another mechanic. That’s when I was told that the engine needs replaced due to coolant leaking into cylinders. Still waiting to hear back from Ford to see if they will help with cost of repairs. Quoted $6300 to fix. This is my primary source of transportation and now I’m without a vehicle. This is also a hardship due to the fact that this vehicle was just purchased with no additional funds to pay for repairs. Please help!

Turbocharger leaked oil into the engine causing irreparable damage to the engine. Oil leaking cause engine failure, smoke coming out of the tailpipe, several blown gaskets and steering wheel malfunction. Cars computer system froze, enabling vehicle to move forward. Motor mounts were faulty, loose and unstable. Grinding sounds coming from wheels, vehicle alignment is unsteady. Issues with this vehicle previously reported under NHTSA ID #11534780 updated information being reported after repairs have been repaired.