2017 Ford Fusion

I HAVE OWNED MY FORD FUSION SINCE MARCH 2017. TWICE SINCE JUNE 2017 I HAVE COME OUT TO A CAR THAT WILL NOT START. THE FIRST TIME THIS OCCURRED WTHERE WAS NO WAY FOR US TO MANUALLY JUMP THE CAR DUE TO THE PLASTIC GUARD HAD NOT BEEN REMOVED. IT TOOK 2 DAYS FOR MAINTENANCE TO REPLACE THE BATTERY AND THAT WAS ALL THAT WAS DIAGNOSED. AUGUST 27, 2017, AGAIN MY CAR WOULD NOT START NOR WERE WE ABLE TO JUMP IT.

SINCE PURCHASING THE CAR IN JANUARY OF 2017 I HAVE NOT BEEN ABLE TO CONNECT MY SMARTPHONE TO THE NAVIGATION SYSTEM ON THE SCREEN IT WILL WORK SOMETIMES EVEN THOUGH I DOWNLOAD THE APPROPRIATE APPS FOR MY PHONE IT WILL NOT CONNECT. I HAVE TAKEN THE CAR IN 3 DIFFERENT OCCASIONS TO FORD OF MONTEBELLO AND THE PROBLEM PERSISTS. THE TOUCHSCREEN ALSO HAS FLICKERED AND TURN ON OFF NUMEROUS TIMES WHILE I WAS DRIVING THE CAR. BOTH OF MY FRONT DRIVER SIDE WINDOW AND PASSENGER WINDOW HAVE HAD A TENDENCY TO NOT ROLL ALL THE WAY UP AND AT THE SAME TIME ROLLED DOWN AND THEN THEY WOULD START DOING IT REPEATEDLY UNTIL I TURN THE CAR OFF OPEN MY DRIVER SIDE DOOR TURN THE CAR BACK ON AND THEN IT WOULD STOP.

THIS IS A FOLLOW UP TO COMPLAINT NO. 11010655 (FORD CASE NO. CAS12754117). ON THE MORNING OF 7/26/2017, AFTER THE VEHICLE WAS PARKED IN A DRIVEWAY OVERNIGHT, I STARTED THE VEHICLE AS A TEST TO ENSURE IT WOULD START LATER FOR MY SPOUSE. IT STARTED FINE. WHEN SHE TRIED TO START IT LATER AND IT WOULD NOT START. I THEN TRIED TO START IT AGAIN. IT WOULD NOT START AND THE LIGHTS FLASHED ON THE DASHBOARD. (BOTH THE SERVICE TECHS AT FAITH FORD AND DURAND FORD SAID THIS INDICATED A LOW VOLTAGE SITUATION.) I HAD THE VEHICLE TOWED TO DURAND FORD. IT STARTED FINE. SERVICE AT DURAND (A) SWITCHED OUT THE BATTERY FOR A NEW BATTERY AND (B) VERIFIED THAT THE AUDIO CONTROL MODULE HAD BEEN UPDATED TO ITS LATEST VERSION [A PROBLEM NOTED ON CARCOMPLAINTS.COM]. WHILE THE VEHICLE WAS AT DURAND FORD FROM 7/27/2017 UNTIL 8/3/2017, IT DID NOT FAIL TO START, EVEN AFTER BEING PARKED FOR A FEW DAYS.

AT 1884 MILES, VEHICLE WOULD NOT START. WHEN JUMP STARTED, CHECK ENGINE LIGHT WAS ON. RETRIEVED CODES FOR "ALMOST EVERY MODULE" HAD LOW VOLTAGE. BATTERY WAS CHARGED AND CODES WERE CLEARED. SERVICE TECH SAYS THERE ARE NO SERVICE MEMOS OR RECALLS. IT APPEARS 14 COMPLAINTS OF DEAD BATTERY ON THIS MAKE/MODEL WERE FILED ON CARCOMPLAINTS.COM: HTTPS://WWW.CARCOMPLAINTS.COM/FORD/FUSION/2017/ELECTRICAL/DEAD_BATTERY.SHTML

I PURCHASED THIS CAR ON 8/31/16 AND ON 11/28/16 THE DREADED DEAD BATTERY PROBLEMS STARTED. I TOOK IN IT, THEY REPLACED THE BATTERY ON 11/28 SAID THAT IT WAS PROBABLY JUST A FAULTY BATTERY FROM THE MANUFACTURE AND THAT IT HAPPENS, RARELY BUT IT HAPPENS. ON 12/31/17 I WENT TO START MY CAR AND IT AGAIN WOULD NOT START. EACH TIME THAT THIS HAS HAPPENED, I HAVE TO MANUALLY UNLOCK MY CAR BY TAKING OFF A PIECE OF THE DOOR HANDLE TO EXPOSE THE KEY HOLE AND THE DOME LIGHTS OR DASH LIGHTS DO NOT COME ON, THAT'S MY DEAD GIVEAWAY THAT IT WONT START. WHEN I TOOK IT TO THE SHOP THIS TIME THEY INFORMED ME THAT THE CAR WAS MANUFACTURED ON 8/1/16 AND SAT TOO LONG WITHOUT BEING DRIVEN SO IT CAUSED THE BATTERY TO MESS UP(EVEN THOUGH I HAD THE BATTERY REPLACED A MONTH EARLIER, AND DRIVE EVERY SINGLE DAY TO WORK). I GOT THE CAR BACK AND I BET YOU CANT GUESS WHAT HAPPENED ON 2/4/17... MY CAR WAS DEAD. WOULDN'T START, WOULDN'T UNLOCK... DEAD. THIS TIME THEY WE'RE "99.9% SURE" THEY FIXED THE PROBLEM BY UPDATING MY POWER TRAIN CONTROL MODULE. THEY HADN'T, IT DIED AGAIN ON 5/22/17. WHEN I TOOK IT IN, THEY UPDATED THE POWERTRAIN CONTROL MODULE AND SENT ME ON MY WAY, SO I'M JUST WAITING FOR IT TO DIE AGAIN HONESTLY. THEN... I TOLD THEM MY TRANSMISSION IS SLIPPING ON 5/22/17- THEY IGNORED IT WHEN DOING UPDATES AND IT WASN'T RESOLVED. ON 6/13/17 I TOOK IT IN BECAUSE THE TRANSMISSION WAS STILL SLIPPING SO THEY UPDATED THE POWERTRAIN CONTROL MODULE AGAIN... DIDN'T FIX IT(OBVIOUSLY) AND THEN ON 6/22/17 I TOOK IT IN BECAUSE I ALMOST GOT INTO AN ACCIDENT DUE TO THE TRANSMISSION SLIPPING AND SLIDING MY CAR INTO ONCOMING TRAFFIC TRYING TO SHIRT GEARS(ITS AUTOMATIC) AND THEY REPLACED A PRESSURE VALVE, NOT SURE WHY YOU WOULD NEED TO REPLACE A PART LIKE THAT ON A BRAND NEW CAR ANYWAY, BUT THE TRANSMISSION STILL ACTS UP.

THE VEHICLE WAS PARKED IN A GROCERY STORE PARKING LOT FOR APPROXIMATELY 30 MINUTES. UPON (TRYING) TO LEAVE, THE VEHICLE WOULD NOT SHIFT OUT OF PARK. ALL OTHER SYSTEMS WERE FUNCTIONING NORMALLY. THERE WERE 3 OR 4 WARNINGS DISPLAYED ACROSS THE DASHBOARD HOWEVER, THESE DID NOT REGISTER IN THE COMPUTER SYSTEM. THE RESET OPTIONS PROVIDED IN THE OWNER'S MANUAL WERE NOT EFFECTIVE IN RESOLVING THE ISSUE THEREFORE, THE VEHICLE NEEDED TO BE TOWED TO THE DEALERSHIP. ALSO, ACCORDING TO THE DEALERSHIP, THE VEHICLE DID NOT REPEAT THE PROBLEM THE NEXT DAY. EVENTUALLY IT WAS DETERMINED THAT AN ACTUATOR MODULE NEEDED TO BE REPLACED. THIS, ON A CAR WITH JUST OVER 2100 MILES ON IT.....

TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO START. THE CONTACT STATED THAT THE BATTERY HAD COMPLETELY FAILED. THE FAILURE RECURRED TWO MORE TIMES. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 700.

THERE IS A WELL-DOCUMENTED ISSUE ABOUT DEAD BATTERIES IN THIS VEHICLE, LIKELY CAUSED BY A FAULTY ACM (AUDIO CONTROL MODULE). THERE ARE HUNDREDS OF POSTS ABOUT THIS OVER THE WEB, SOME OF WHICH CAN BE FOUND HERE: HTTP://WWW.FUSIONSPORTFORUMS.COM/FORUM/257-FUSION-V6-SPORT-AUDIO-ELECTRONICS-LIGHTING/3770-DEAD-BATTERY-93.HTML HIGH-LEVEL COMPLAINT: BATTERY IS DEAD AFTER SITTING FOR 8 HOURS EVERY SINGLE DAY ON A NEW VEHICLE WITH LESS THAN 3000 MILES. UNACCEPTABLE!