2019 Ford Fusion Hybrid

DRIVING HOME FROM THE DEALER I WAS ON A WELL LIT ROAD. I LIVE IN A RURAL AREA AND EVEN WITH THE HIGH BEAMS ON IT WAS LIKE THERE WAS NO LIGHT. I DIDN'T SEE THE DEER STANDING ON THE SIDE OF THE ROAD UNTIL I WAS ALMOST NEXT TO IT, THE HIGH BEAMS WERE ON. WHEN I DON'T HAVE THE HIGH BEAMS ON THE LIGHTS ARE VERY DIM AND I'M LUCKY IF I CAN SEE 20 FEET AHEAD. I'M BRING THE VEHICLE BACK TO THE DEALER.

TL* THE CONTACT'S SPOUSE RENTED A 2019 FORD FUSION. WHILE DRIVING APPROXIMATELY 35-40 MPH, THE STEERING SEIZED WITHOUT WARNING. THE DRIVER WAS UNABLE TO MANEUVER THE VEHICLE. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE SUSPENSION FRACTURED AND CAUSED THE FRONT DRIVER'S SIDE WHEEL TO MAKE CONTACT WITH THE INNER WHEEL WELL AND SEIZE IN PLACE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FRONT SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. ENTERPRISE RENTAL CAR WAS NOTIFIED OF THE FAILURE AND THE RECOVERY TEAM WAS SCHEDULED TO RETRIEVE THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

TL* THE CONTACT OWNS A 2019 FORD FUSION. AS THE CONTACT PULLED THE VEHICLE INTO A PARKING SPACE AND PLACED THE GEAR INTO PARK, THE ENGINE REVVED THREE TIMES. THE VEHICLE JERKED FORWARD BEFORE SHUTTING OFF ON ITS OWN. A FEW MINUTES LATER, THE CONTACT RESTARTED THE VEHICLE AND IT OPERATED NORMALLY. THE CONTACT MANAGED TO DRIVE THE VEHICLE HOME. THE CONTACT CALLED JORGENSEN FORD SALES, INC. (8333 MICHIGAN AVE, DETROIT, MI 48210, (313) 584-2250) AND WAS INFORMED TO BRING THE VEHICLE TO THEIR SERVICE DEPARTMENT. THE VEHICLE WAS TOWED TO THE DEALER, BUT NO FAILURE WAS FOUND. THE CONTACT STATED THAT SHE NO LONGER WANTED THE VEHICLE. THE DEALER REFERRED THE CONTACT TO THE MANUFACTURER TO TRY TO GET OUT OF THE LEASE. THE MANUFACTURER ASSIGNED A CASE NUMBER AND MANAGER TO THE CONTACT. THE CASE MANGER INFORMED THE CONTACT THAT THE DEALER FOUND NO FAILURE AND COULD NOT LEASE HER ANOTHER VEHICLE. THE CONTACT REFUSED TO TAKE THE VEHICLE BACK AND THREATENED TO MAKE NO MORE PAYMENTS ON IT EVEN IF IT RUINED HER CREDIT. THE FOLLOWING DAY, THE DEALER TRIED TO RETURN THE VEHICLE, BUT THE CONTACT REFUSED. THE CONTACT SPOKE WITH THE DEALER MANAGER AND THEY FINALLY AGREED TO LET THE CONTACT LEASE A NEW VEHICLE; HOWEVER, THEY ROLLED OVER THE OTHER LEASE INTO THE NEW VEHICLE, WHICH DOUBLED THE MONTHLY PAYMENTS. THE DEALER JUSTIFIED THIS BY STATING THAT NO FAILURE WAS FOUND WITH THE FIRST VEHICLE AND BLAMED THE CONTACT. THE FAILURE MILEAGE WAS 100.