2019 Ford Fusion Hybrid

The contact owns a 2019 Ford Fusion. The contact stated while driving approximately 15-20 MPH, the vehicle lunged forward and jerked. The contact stated that the ABS fault, Pre-Collision Assist and Park Aid Malfunction messages were displayed. Additionally, the steering wheel became difficult to operate. The contact stated that upon veering to the side of the road, the warning messages disappeared. The contact was able to continue driving. The contact stated that the failure had been reoccurring while driving. The vehicle was taken to the dealer on eight separate occasions. The dealer diagnosed that the failure was associated with the electrical system. The speed sensor replacement and several unknown repairs were completed; however, the failure persisted. The vehicle was taken back to the dealer where it was diagnosed with an unknown electrical failure. Additionally, the dealer diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 115,000.

The contact owns a 2019 Ford Fusion. The contact stated that while driving at various speeds, the trunk inadvertently unlocked and opened. The failure had occurred approximately 6 times within a month. The vehicle had not been taken to the dealer. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 53,293.

The contact's daughter owned a 2019 Ford Fusion. The contact stated that while her daughter was idled in traffic, another vehicle rear-ended the vehicle that was behind the daughter's vehicle, causing the vehicle from behind to rear-end the daughter's vehicle. It was a seven-vehicle collision. All of the passenger's side front air bags deployed upon impact where the contact's son was seated. The driver's side front knee and steering wheel air bags deployed upon impact, except for the side curtain and seat air bags. The contact's daughter and son were transported by ambulance to the hospital for injuries sustained. The contact's daughter suffered a fractured back, whiplash, and burns on the left side of her neck and right arm. The contact's son suffered a concussion. A police report was filed. The vehicle was towed to a tow yard where it was deemed totaled by the insurance company, then towed to the daughter's residence. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 71,000.

The contact owns a 2019 Ford Fusion. The contact stated that while operating the vehicle, the steering wheel was loose and would move up and down. Upon inspection, it was discovered that a bolt was unsecured under the steering wheel cover. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The local dealer and manufacturer were not yet notified of the failure. The failure mileage was 77,000.

In early spring of 2021 the trunk lid on the 2019 Ford Fusion hybrid opened by itself while driving through the parking lot. I was able to close it. Later that day it did it again. Then I came out to the vehicle to find the trunk open. I had not used the key fob, keypad on the door, or trunk release button that day. On the 16th of April I had a local shop inspect it, but all they could do was disconnect the release latch. I then took it to the dealership for further inspection and diagnosis. They did a number of procedures from reprogramming the BCM, to replacing it. It is now August 30 and the trunk lid is once again opening on its own. This is unsettling at the least, dangerous at its worst. I use the car to teach driver education. This is an unsafe condition and Ford needs to address this malfunction.

TL* THE CONTACT OWNS A 2019 FORD FUSION HYBRID. THE CONTACT STATED THAT THE COOLANT LEVEL WAS BELOW THE MINIMUM MARK WHEN THE VEHICLE WAS PURCHASED. THE CONTACT STATED THAT AFTER TOPPING OFF THE COOLANT AND DRIVING FOR A WHILE, THE COOLANT LEVEL WAS AGAIN BELOW THE MINIMUM LEVEL. THE VEHICLE WAS TAKEN TO ROD BAKER FORD SLS INC (16101 S LINCOLN HWY, PLAINFIELD, IL 60586) ON APPROXIMATELY TEN SEPARATE OCCASIONS WHERE THE CONTACT WAS PROVIDED DIFFERENT DIAGNOSTIC INFORMATION EACH TIME THE VEHICLE WAS BROUGHT IN. THE MECHANIC PERFORMED A PRESSURE TEST ON THE VEHICLE AND THE CONTACT WAS INFORMED THAT THERE WERE NO LEAKS INSIDE THE VEHICLE. THE FAILURE HAD PERSISTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO ANOTHER DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000.

I WAS IN A CAR ACCIDENT THAT ULTIMATELY TOTALED THE CAR. THE AIRBAG UNDER THE DRIVER SIDE DASH CAME OUT BUT THE AIRBAG IN THE STEERING WHEEL DID NOT COME OUT NOR DID THE SEATBELT LOCK. MY HEAD AND FACE HIT THE WINDSHIELD LEAVING ME WITH INJURIES TO MY FACE AND NOSE AND I HAD INJURIES ON THE ENTIRE LEFT SIDE OF MY BODY. I WAS GOING 45 MPH AND FELL ASLEEP AT THE WHEEL. I VEERED OFF INTO A DITCH AND HIT THE OTHER SIDE OF IT. *TR*DT*JB