IllustrationOn the dash board the tool light ranch come on , that’s when my car switch is stuck in park and won’t go into gear. It’s been happening for a while I took it to ford… NOTHING. October 28 is when the situation first started and was stuck in park for hours.
2017 Ford Fusion Hybrid
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2017 Ford Fusion Hybrid do not stand out strongly from the model-year median of 65.
About this comparison →How this year compares
Owner complaints by model year
Compare all Fusion Hybrid years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
100–25K
1125–50K
650–75K
475–100K
7100–150K
2150K+
40 reports with mileage · 29 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Power Train. Review the 18 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 13 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Steering. Review the 12 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
7 crash reports1 fire reports5 injury reports
What owners actually said
69 reportsThe contact owns a 2017 Ford Fusion Hybrid. The contact stated that while driving at various speeds there was scraping sound coming from the front of the vehicle. The vehicle was taken to the local dealer who diagnosed that the torque converter was faulty and needed to be replaced. The manufacturer was notified and the contact w…
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The contact owns a 2017 Ford Fusion Hybrid. The contact stated that while driving at various speeds there was scraping sound coming from the front of the vehicle. The vehicle was taken to the local dealer who diagnosed that the torque converter was faulty and needed to be replaced. The manufacturer was notified and the contact was informed that the vehicle was not included in the NHTSA Campaign Number: 17V427000 (Power Train). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 79,200.
When I turn right my vehicle made this ugly noise kind of like metal grinding and then it started kind of jerking my gear started switching and buying themselves it turned into neutral and then a warning sign came on and said transmission not in part stop vehicle safely now as I kept driving I stopped the vehicle turn it back on…
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When I turn right my vehicle made this ugly noise kind of like metal grinding and then it started kind of jerking my gear started switching and buying themselves it turned into neutral and then a warning sign came on and said transmission not in part stop vehicle safely now as I kept driving I stopped the vehicle turn it back on road home and kind of let the car just roll home I turned right again and the vehicle did the same thing but it was even worse it was making this ugly noise it started leaking transmission oil my battery ended up dying the gears it were just kind of like moving by themselves there's just weird like I don't know if it was recharging or what it was doing but my car was just going all kinds of haywire it's at the Ford dealership now at southway Ford that has been there for about 3 weeks I've asked them if they can do a diagnostic test on it they send my car still in line I've asked him if they can do recalls they said there's no recalls on my car so if someone can please give me a little Leah a little advice here and help me figure out what exactly is going on with my car I am out of I've been without a vehicle I'm trying to get a rental car at least I was told to maybe have my car towed to a different dealership and see if they can expedite the test or whatever right now my car is not running it is at the dealership and I have no information as far as what exactly is wrong with my car all I know is my car kept saying transmission not in park stop safely now and then the once the battery died it never turned back on again so what should I do
The contact owns a 2017 Ford Fusion Hybrid. The contact stated while making left or right turns, the contact noticed a lot of play in the steering wheel. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the bolt inside the steering wheel to…
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The contact owns a 2017 Ford Fusion Hybrid. The contact stated while making left or right turns, the contact noticed a lot of play in the steering wheel. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the bolt inside the steering wheel to be tightened. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V167000 (Steering) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 125,000.
TIE RODS, OUTTER AND INNER TIE ROD THREADS WHERE STRIPPED FROM FORD MOTOR CO. CAUSING COMPLETE LOSS OF STEERING WHILE OPERATING THE VEHICLE. TIE ROD SEPARATED WITH OUT WARNING WHILE OPERATING THE VEHICLE NEARLY CAUSING A ACCIDENT AT SPEEDS OF 55MPH+
TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT AFTER STARTING UP THE VEHICLE, WHILE ATTEMPTING TO SHIFT THE VEHICLE FROM PARK, THE SHIFTER FAILED TO MOVE. THE TRANSMISSION WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO FORD OF MURFREESBORO (1550 NW BROAD ST, MURFREESBORO, TN 37129) TO BE DIAGNOSED. THE…
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TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT AFTER STARTING UP THE VEHICLE, WHILE ATTEMPTING TO SHIFT THE VEHICLE FROM PARK, THE SHIFTER FAILED TO MOVE. THE TRANSMISSION WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO FORD OF MURFREESBORO (1550 NW BROAD ST, MURFREESBORO, TN 37129) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE GEAR SHIFTER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED AND REMAINED AT THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, AND INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY, AND REFERRED HER TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
I WAS IN AN INTERSECTION CAR ACCIDENT WHERE I WAS HIT AT 75 MPH ON THE LEFT DRIVERS SIDE, WHEN MY STEERING WHEEL AIR BAG DID NOT DEPLOY BUT EVERY SINGLE AIR BAG ON THE LEFT SIDE OF MY VEHICLE DEPLOYED.
I PULLED STRAIGHT INTO MY GARAGE, PUT THE CAR IN PARK, TOOK MY FOOT OFF OF THE BRAKE PEDAL, AND THE CAR DROVE FORWARD. IF THERE WASN'T A POLE IN BETWEEN THE CAR AND THE GARAGE WALL, IT WOULD HAVE GONE THROUGH THE WALL.
WHEN I TURN THE CAR ON, 3 WARNINGS APPEAR ON THE DASH: "FRONT CAMERA MALFUNCTION", "PRE-COLLISION ASSIST NO AVAILABLE", "LANE KEEPING MALFUNCTION CHECK". THESE FEATURES SEEM TO WORK WHEN I'M DRIVING, BUT WHEN I TOOK THE CAR INTO FORD, THEY TOLD ME THE IMAGE PROCESSING MODULE NEEDS TO BE REPLACED.
DRIVING 70MPH ON HIGHWAY WHEN CAR SHUT DOWN. NO POWER AND NO BRAKES. WAS ABLE TO GET ONTO SHOULDER AND CAR AUTOMATICALLY WENT FROM D INTO P ON ITS OWN ONCE IT CAME TO COMPLETE STOP. CAR RESTARTED AND WAS ABLE TO FINISH TRIP WITH NO OTHER PROBLEMS. VERY SCARY AND DANGEROUS.
Official recalls
0No recalls in this snapshot.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2DP22005 · Pedestrian Alert Sounds
Opened Jan 27, 2023 · Closed Aug 7, 2023
Status: closed (inferred from source dates) · Electrical System:propulsion System
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
RQ22004 · Front Brake Jounce Hose Failures
Opened Aug 8, 2022 · Closed Mar 24, 2023
Status: closed (inferred from source dates) · Service Brakes, Hydraulic:foundation Components:hoses, Lines/piping, And Fittings
On August 8, 2022, the Office of Defects Investigation (ODI) opened this investigation based on 50 Vehicle Owner Questionnaires (VOQs) alleging front brake jounce hose ruptures on model year (MY) 2013-2018 Ford Fusion and Lincoln MKZ vehicles. A ruptured front brake hose results in a brake fluid leak. As a result, the driver may experience an increase in pedal travel and a reduction in the rate of deceleration, increasing the risk of a crash. It should be noted that the subject vehicles identified fell outside the scope of NHTSA Safety Recall 20V-469, which addressed front brake hoses rupturing on certain MY 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The result causes a brake fluid leak, lengthening the distance needing to stop the vehicle, increasing the risk of a crash.On March 10, 2023, Ford Motor Company (Ford) submitted to NHTSA Safety Recall 23V-162 (Ford Recall 23S12) to address front brake jounce hoses that may rupture. Ford found the rupture occurs from a localized failure of the internal reinforcement braid due to cyclic fatigue through tensile/bending and torsional inputs during suspension and steering articulations. The supplier for the front brake jounce hoses is Hitachi. This recall affects the subject vehicles equipped with non-hybrid engines and the suspect front brake jounce hoses (a total of 1,280,726 vehicles). The recall covers subject vehicles built from February 3, 2012 to July 19, 2017 when the suspect hoses were used in vehicle production. The remedy is for dealerships to replace both front brake jounce hoses with new hoses that have a revised braid material at no cost. The vehicles equipped with hybrid engines are excluded from the recall because the internal hose pressure is much lower due to the regenerative braking provided by the hybrid brake system. No failures of brake hoses on hybrid vehicles have been reported to ODI or Ford.Ford's actions address ODIs concerns at this time. Hybrid vehicles will be monitored for related failures. The agency reserves the right to take further action if warranted by new circumstances.The 103 ODI numbers cited above can be viewed at NHTSA.gov under the following ID numbers:11511014, 11510867, 11510318, 11509030, 11505993, 11504989, 11504400, 11502147, 11502082, 11501820, 11501283, 11498439, 11498296, 11496842, 11496335, 11494931, 11494851, 11494252, 11493001, 11492084, 11492070, 11491444, 11491274, 11488858, 11488027, 11487627, 11487416, 11487233, 11486150, 11484924, 11484526, 11484080, 11483948, 11483926, 11483739, 11483723, 11482773, 11482690, 11481077, 11480788, 11480294, 11480052, 11479338, 11479334, 11479252, 11479247, 11479187, 11479094, 11479048, 11478985, 11478953, 11478729, 11478216, 11476892, 11476282, 11470558, 11468994, 11467109, 11466294, 11462746, 11461217, 11456065, 11455367, 11444848, 11436419, 11436376, 11430685, 11428329, 11425083, 11421026, 11420738, 11420735, 11420298, 11418197, 11403926, 11397549, 11366991, 11366757, 11361016, 11359968, 11354569, 11352165, 11350344, 11348799, 11343929, 11343205, 11331947, 11329020, 11319596, 11310529, 11292271, 11288455, 11254787, 11253479, 11253244, 11234622, 11230669, 11230050, 11228240, 11221111, 11143630, 11129392 and 11120228.