NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
132 reports110,000 miles · Aug 23, 2017
EngineSteering
TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE DRIVING 40 MPH, THE VEHICLE HESITATED WITHOUT WARNING. IN ADDITION, WHILE DRIVING THE VEHICLE TO THE DEALER, THE STEERING WHEEL SEIZED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (KRUSE MOTOR SALES LTD, 515 BROADWAY ST, BARABOO,WI, 53913) WHERE IT WAS DIAGNOSED …
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TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE DRIVING 40 MPH, THE VEHICLE HESITATED WITHOUT WARNING. IN ADDITION, WHILE DRIVING THE VEHICLE TO THE DEALER, THE STEERING WHEEL SEIZED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (KRUSE MOTOR SALES LTD, 515 BROADWAY ST, BARABOO,WI, 53913) WHERE IT WAS DIAGNOSED THAT THE COOLANT MOTOR AND POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE COOLANT MOTOR WAS REPLACED ALONG WITH THE SPARK PLUGS; HOWEVER, THE POWER STEERING WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS A RECALL UNDER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE VIN WAS NOT INCLUDED. THE MANUFACTURER INFORMED THE CONTACT TO HAVE THE VEHICLE TAKEN TO A FORD DEALER FOR DIAGNOSTIC TESTING. THE LOCAL FORD DEALER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.
NHTSA ODI #11019190
46,000 miles · Jul 28, 2017
EnginePower Train
VEHICLE DID A HARD STALL IN THE MIDDLE OF AN INTERSECTION ON THREE SEPARATE OCCASIONS. IT COMPLETELY SHUT OFF WITH NO WARNING. THE FIRST TWO INCIDENTS HAPPENED IN THE SPACE OF A FEW MINUTES. AFTER THE FIRST INCIDENT THE CAR WAS TURNED BACK ON AND THERE WAS NO INDICATION ANYTHING WAS WRONG. CONTINUED TO TRY AND DRIVE IT A SHO…
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VEHICLE DID A HARD STALL IN THE MIDDLE OF AN INTERSECTION ON THREE SEPARATE OCCASIONS. IT COMPLETELY SHUT OFF WITH NO WARNING. THE FIRST TWO INCIDENTS HAPPENED IN THE SPACE OF A FEW MINUTES. AFTER THE FIRST INCIDENT THE CAR WAS TURNED BACK ON AND THERE WAS NO INDICATION ANYTHING WAS WRONG. CONTINUED TO TRY AND DRIVE IT A SHORT DISTANCE TO GET BACK TO THE PARKING LOT. IT THAN STALLED AGAIN TURNING INTO THE PARKING LOT AND A BATTERY LIGHT CAME ON. BATTERY WAS REPLACED BUT THE VEHICLE STALLED AGAIN A FEW WEEKS LATER DURING A TURN WITH ONCOMING TRAFFIC. NO WARNING, IT JERKED HARD THAN JUST SHUT OFF. I'M NOT SURE AT THIS TIME WHAT IS CAUSING IT TO STALL. IT SEEMS TO BE HAPPENING WHEN SWITCHING FROM BATTERY POWER TO ENGINE POWER WHILE MAKING TURNS. LEAVING THE CAR STUCK IN THE MIDDLE OF THE INTERSECTION WITH NO ENGINE POWER, POWER BRAKES OR STEERING AND ONCOMING TRAFFIC.
NHTSA ODI #11011281
166,000 miles · Jun 22, 2017
Steering
DRIVING AND THE TRS LIGHT CAME ON WE CAME TO A STOP AND THE POWER STEERING SWITCHED OVER TO MANUAL.
NHTSA ODI #11000586
Mileage unknown · May 28, 2017
Air Bags
TAKATA RECALL. IT NOW ALMOST A YEAR SINCE I RECEIVED A RECALL NOTICE FOR AIRBAGS. I HAVE NEVER RECEIVE ANY FURTHER INFORMATION. I HAVE CALLED FORD AND COMPLAINED BUT ALL I GET IS "THE PARTS ARE NOT AVAILABLE." THEY NEED TO MAKE A GREATER EFFORT.
NHTSA ODI #10991959
31,000 miles · Mar 21, 2017
Fuel/propulsion System
TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHEN ATTEMPTING TO START THE VEHICLE, IT FAILED TO START. THE DEALER DIAGNOSED THAT THE FUEL SYSTEM FAILED. A FUEL INDUCTION SERVICE WAS NEEDED, INCLUDING TUBE ASSEMBLY FUEL. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE …
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TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHEN ATTEMPTING TO START THE VEHICLE, IT FAILED TO START. THE DEALER DIAGNOSED THAT THE FUEL SYSTEM FAILED. A FUEL INDUCTION SERVICE WAS NEEDED, INCLUDING TUBE ASSEMBLY FUEL. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE FAILURE WAS DIRECTLY RELATED TO NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM GASOLINE). THE VIN WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 31,000. UPDATED 05/19/17*LJ *AS
NHTSA ODI #10967432
Mileage unknown · Mar 6, 2017
Steering
STEERING: 15S18: 03/06/2017, SPOKE TO BEMOND OF FORD MOTOR CUSTOMER SERVICE DEPT. HE INFORMED ME THERE IS A RECALL OF THIS VEHICLE BUT FORD WOULD NOT AUTHORIZE A REPAIR UNLESS THE CAR LOST THE POWER STEERING AND CHANGED TO MANUAL STEERING. I OFFERED THAT SUDDEN LOSS OF POWER STEERING WHILE TRAVELING INTERSTATE SPEEDS COULD …
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STEERING: 15S18: 03/06/2017, SPOKE TO BEMOND OF FORD MOTOR CUSTOMER SERVICE DEPT. HE INFORMED ME THERE IS A RECALL OF THIS VEHICLE BUT FORD WOULD NOT AUTHORIZE A REPAIR UNLESS THE CAR LOST THE POWER STEERING AND CHANGED TO MANUAL STEERING. I OFFERED THAT SUDDEN LOSS OF POWER STEERING WHILE TRAVELING INTERSTATE SPEEDS COULD CAUSE AN ACCCIDENT AND/OR DEATH OF OCCUPANTS. SINCE FORD MOTOR KNOWS ABOUT THIS PROBLEM THEY SHOULD AUTHORIZE THE REPAIR BEFORE IT SHOWS SYMPTONS.
NHTSA ODI #10958872
Mileage unknown · Feb 28, 2017
Air Bags
WAS NOTIFIED OF THE JUNE 1 2016 RECALL. I HAVE ASKED DEALER TO ADDRESS RECALL BUT THEY CANNOT BECAUSE OF PARTS UNAVAILABILITY. IT IS NOW 2/2017 AND DO THINK THAT 8 MONTHS IS ENOUGH TIME TO ADDRESS THIS PROBLEM, AND IT SEEMS FORD IS DELAYING PUTTING THEIR CUSTOMERS SAFETY IN JEOPARDY. NHTSA RECALL NUMBER: OPENS NEW WIN…
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WAS NOTIFIED OF THE JUNE 1 2016 RECALL. I HAVE ASKED DEALER TO ADDRESS RECALL BUT THEY CANNOT BECAUSE OF PARTS UNAVAILABILITY. IT IS NOW 2/2017 AND DO THINK THAT 8 MONTHS IS ENOUGH TIME TO ADDRESS THIS PROBLEM, AND IT SEEMS FORD IS DELAYING PUTTING THEIR CUSTOMERS SAFETY IN JEOPARDY. NHTSA RECALL NUMBER: OPENS NEW WINDOW TAKES AWAY FROM VIN LOOKUP SECTION> 16V384 RECALL DATE: JUNE 1, 2016 MANUFACTURER RECALL NUMBER: 16S26
NHTSA ODI #10957613
Mileage unknown · Feb 7, 2017
Air Bags
TAKATA RECALL. RECEIVED A RECALL LETTER FROM FORD CORPORATION, JULY 2016, REGARDING THE PASSENGER AIRBAG; HOWEVER, TO DATE, THERE IS STILL NO REMEDY, PER THE LOCAL DEALERSHIP AND FORD CORPORATION'S WEBSITE. I LIVE IN A STATE IDENTIFIED AS A HIGH-RISK AREA. NOTHING HAS HAPPENED YET, BUT THIS IS RIDICULOUS THAT WE MUST ROLL THE…
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TAKATA RECALL. RECEIVED A RECALL LETTER FROM FORD CORPORATION, JULY 2016, REGARDING THE PASSENGER AIRBAG; HOWEVER, TO DATE, THERE IS STILL NO REMEDY, PER THE LOCAL DEALERSHIP AND FORD CORPORATION'S WEBSITE. I LIVE IN A STATE IDENTIFIED AS A HIGH-RISK AREA. NOTHING HAS HAPPENED YET, BUT THIS IS RIDICULOUS THAT WE MUST ROLL THE DICE EVERY TIME WE GET BEHIND THE WHEEL!
NHTSA ODI #10950021
68,000 miles · Feb 5, 2017
Service Brakes
OUR 2011 FORD FUSION HYBRID HAS HAD THREE POTENTIALLY DANGEROUS BRAKE MALFUNCTIONS. EACH TIME, THE BRAKE PEDAL FEELS AS IF IT HAS GONE DOWN TO THE FLOOR. THE FIRST TWO INCIDENTS ' ONE IN FEB. 2015, AND ONE IN DEC. 2016 -- WERE VERY SIMILAR. BOTH TIMES WE WERE DRIVING SLOWLY IN A PARKING LOT, BUT WHEN THE DRIVER TRIED TO STOP…
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OUR 2011 FORD FUSION HYBRID HAS HAD THREE POTENTIALLY DANGEROUS BRAKE MALFUNCTIONS. EACH TIME, THE BRAKE PEDAL FEELS AS IF IT HAS GONE DOWN TO THE FLOOR. THE FIRST TWO INCIDENTS ' ONE IN FEB. 2015, AND ONE IN DEC. 2016 -- WERE VERY SIMILAR. BOTH TIMES WE WERE DRIVING SLOWLY IN A PARKING LOT, BUT WHEN THE DRIVER TRIED TO STOP, LIGHTS ON THE DASH LIT UP, THE BRAKE PEDAL FELT AS IF IT WENT TO THE FLOOR, AND THE BRAKES DID NOT ENGAGE NORMALLY. BOTH TIMES, WE TOOK THE CAR TO THE DEALERSHIP AND WERE TOLD THAT COMPUTER CODES INDICATED A FAULTY BRAKE BOOSTER. SO FAR, WE'VE HAD THE BRAKE BOOSTER REPLACED TWICE. AFTER THE SECOND BRAKE BOOSTER WAS INSTALLED, THE CAR WORKED FINE FOR TWO DAYS. THEN, WE WERE DRIVING SLOWLY IN OUR NEIGHBORHOOD, AND, WHEN MY HUSBAND PRESSED THE BRAKE PEDAL, IT FELT AS IF IT WENT TO THE FLOOR AGAIN. THIS TIME THERE WAS NO INDICATION FROM LIGHTS ON THE DASH. THE CAR DID NOT STOP UNTIL AFTER WE HAD GONE THROUGH A STOP SIGN. WE HAD THE CAR TOWED BACK TO THE DEALERSHIP. THIS TIME, THEY RE-BLED THE BRAKES AND THEN REPLACED THE HCU. THE DEALERSHIP TOLD US THAT THE BRAKES ARE NOW REPAIRED. BUT ONE OF THE TROUBLING THINGS ABOUT THIS PROBLEM IS THAT THE CAR WILL DRIVE WELL FOR A PERIOD OF TIME. THEN, FOR NO APPARENT REASON, THE BRAKE PEDAL WILL SEEM TO GO TO THE FLOOR AND THE BRAKES WON'T RESPOND NORMALLY. AFTER OUR SECOND MALFUNCTION, MY HUSBAND TRIED TURNING OFF THE IGNITION AND THEN RE-STARTING THE CAR, AND THE BRAKES SEEMED TO FUNCTION AGAIN, TOO. THERE ARE REPORTS ABOUT A COMPUTER GLITCH ON FORD FUSION HYBRIDS BUILT BEFORE OCTOBER 2009. DRIVERS EXPERIENCED PROBLEMS SIMILAR TO OURS: HTTP://WWW.CONSUMERREPORTS.ORG/CRO/NEWS/2010/02/FORD-ISSUES-PROMPT-FIX-FOR-FUSION-HYBRID-BRAKES/INDEX.HTM THIS COMPUTER GLITCH WAS SUPPOSED TO HAVE BEEN FIXED. BUT COULD SOMETHING SIMILAR BE AFFECTING A 2011 FUSION HYBRID?
NHTSA ODI #10949663
125,000 miles · Jan 30, 2017
EnginePower Train
WHILE DRIVING ON THE FREEWAY THE CAR FLASHES YELLOW TRIANGLE, WRENCH AND THE STOP SAFELY NOW. THE CAR LOSES ALL POWER CAUSING YOU TO TRY TO DRIFT TO THE SIDE OF THE FREEWAY. IT HAS BEEN IN THE REPAIR SHOP FOR 5 MONTHS WITH CERTIFIED HYBRID MECHANICS. WAS TOLD IT WAS THE TRANSMISSION, THAT WAS REPAIRED. THE THROTTLE, REPAIRED. H…
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WHILE DRIVING ON THE FREEWAY THE CAR FLASHES YELLOW TRIANGLE, WRENCH AND THE STOP SAFELY NOW. THE CAR LOSES ALL POWER CAUSING YOU TO TRY TO DRIFT TO THE SIDE OF THE FREEWAY. IT HAS BEEN IN THE REPAIR SHOP FOR 5 MONTHS WITH CERTIFIED HYBRID MECHANICS. WAS TOLD IT WAS THE TRANSMISSION, THAT WAS REPAIRED. THE THROTTLE, REPAIRED. HARNESS WIRING REPLACED ALONG WITH A NEW BATTERY. THIS IS AN ONGOING PROBLEM WITH NO RESOLUTION. THE SAFETY OF NOT JUST MYSELF, BUT MY FAMILY AND OTHERS HAVE BEEN PUT AT RISK. I WOULD LIKE TO SPEAK WITH SOMEONE REGARDING THIS ISSUE. THE CAR HAS 125,000 MILES ON IT. *TR
NHTSA ODI #10948472
NHTSA investigations
3DP22005 · Pedestrian Alert Sounds
Opened Jan 27, 2023 · Closed Aug 7, 2023
Status: closed (inferred from source dates) · Electrical System:propulsion System
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
PE14030 · Electric Power Steering Failure
Opened Oct 2, 2014 · Closed Sep 10, 2015
Status: closed (inferred from source dates) · Steering:electric Power Assist System
The Office of Defects Investigation (ODI) opened a preliminary evaluation to investigate complaints of the loss of power steering while driving. The subject vehicles are equipped with a rack mounted Electric Power Assisted Steering (EPAS) unit.Some of the complaints alleged that the steering assist failed and resulted in increased steering efforts that contributed to a loss of control and in some cases a crash.The EPAS system was manufactured by TRW Automotive for Ford and was designated as Generation I.These units were first produced and put into vehicle production in July 2008 beginning with the model year (MY) 2010 Ford Fusion and Mercury Milan.The system is comprised of a mechanical steering rack-and-pinion gear with torque sensor, electric assist motor, motor position sensor and a power steering control module (PSCM). The PSCM is self-monitoring and designed to detect faults within the system and can store diagnostic trouble codes (DTCs) if a problem is detected.There are 29 potential DTCs the system can detect.Many of these allow the system to go into reduced-assist steering mode by using the default vehicle speed signal should the live speed signal be lost, if voltage to EPAS system falls below 10.7 or goes above 17 volts, the temperature at the PSCM goes above 105C (221F), or if high friction is detected.Some DTCs will cause the system to go into manual steering mode (no assist). On July 1, 2015, Ford filed a Defect Information Report (DIR) identifying a safety related defect in TRW GEN I EPAS systems installed in some of the subject vehicles (NHTSA Recall 15V-340, Ford No. 15S18).The DIR indicated that intermittent electrical connections caused by quality issues associated with conformal coat contamination and ribbon cable pin misalignment within the steering gear motor may lead to a loss of the motor position sensor signal, resulting in a sudden loss of power assist while driving.The recall covers approximately 393,623 vehicles built from September 2010 through February 2012:2011-12 Fusion built SEP 2010 - FEB 2012; 2011-12 Lincoln MKZ built SEP 2010 - FEB 2012; 2011 Milan built SEP 2010 - DEC 2010; 2011-13 Taurus built SEP 2010 - FEB 2012; 2011-13 Flex with 3.5L GTDI engine built SEP 2010 - FEB 2012; and 2011-13 MKS, MKT with 3.5L GTDI engine built SEP 2010 - FEB 2012.The repair consists of updating the PSCM software to prevent a loss of steering assist while driving. The revised software will provide audible and visual warnings to the driver. If one or more of the following DTCs are stored, C1B00-62, C200B-2F, C200B-61, C200B-62, C200C-2F, C200D-49, U0300-00, U2011-49, U2011-61, U3000-46, U3000-49, U3000-61, U3000-72, U3000-96, P07AE-09, the dealer will replace the EPAS system at no charge to the owner.ODI's analysis of failure data for this PE identified a total of 2,584 complaints to ODI and Ford and 9,967 Ford warranty claims related to the alleged defect.The recalled vehicles account for 1,634 of the complaints and 7,311 of the warranty claims.ODI's analysis identified 40 complaints alleging crashes that may be related to loss of steering assist while driving, 20 of which involved vehicles included in Ford's recall.The information available for the alleged crashes were not sufficient to assess specific causes of the incidents or to verify EPAS malfunctions in each case.Most of the crashes were low-speed impacts with curbs or roadside objects resulting in wheel or minor body damage.None of the injury claims indicated medical attention was required.In addition, statistical modeling of the failure data by NHTSA's National Center for Statistics and Analysis projected 10-year failur
EA12009 · Floor Mat Interference With Accelerator
Opened Dec 12, 2012 · Closed Jun 12, 2014
Status: closed (inferred from source dates) · Vehicle Speed Control; Vehicle Speed Control:accelerator Pedal
On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at Hermosillo Assembly Plant (HAP) from November 9, 2007, to October 31 ,2010.NHTSA testing determined that the original accessory all-weather mat with a single retention clip (Figure 1), may interfere with accelerator pedal return to idle with the mat retained by the clip and rotated clockwise.Both the single- and double-clip (Figure 2) all-weather floor mats may interfere with the accelerator pedal return to idle when the mats are not secured by the retention clip(s).Testing showed that this can occur if the mats are moved forward from the clipped position approximately two inches into a position in which the rear edge of the mats will abut the retention clip(s) when installed singly and align with the clip(s) when stacked on another floor mat.The pedal interference incidents reviewed by the Office of Defects Investigation (ODI) include 1 crash and 9 incidents with allegations of brake friction materials smoking and/or requiring repair for heat related damage.The crash incident occurred after the parking brake was applied at speed, resulting in loss-of-control vehicle yaw event caused by lock-up of the rear tires.The spin-out resulted in a side impact collision with an oncoming vehicle in an opposing lane of traffic. For the 29 incidents with sufficient information available to make an assessment; 23 (79%) were controlled by the driver either shifting to neutral, turning the engine off, or both; 4 (14%) were ended by the driver either kicking the pedal free (2) or pulling the mat away from the pedal (2); and 2 (7%) were ended by the pedal freeing itself from the mat with no apparent driver action.None of the drivers who reacted to the incident by shifting to neutral or turning the engine off reported any difficulties with either action.The subject mats were sold by Ford and Lincoln dealers directly to customers as an optional accessory equipment item or, beginning in November 2007, the mats were also available as a factory installed accessory if ordered with a new vehicle.Ford estimates that approximately 82,579 affected driver's side all weather floor mats were sold worldwide; either over the counter through Ford dealerships or as original equipment.Owners that purchased the subject all-weather floor mats as a factory installed accessory with their new vehicle will be notified to return their all weather floor mats to their Ford or Lincoln Dealership in exchange for replacement mats.Owners of all other potentially affected vehicles will be notified that, if they have an affected Ford driver's side all weather floor mat, they should return their mats to the dealership in exchange for replacement mats.The VOQs associated with the closing of this investigation are: 10327597, 10332233, 10334211, 10335336, 10339330, 10348772 (and duplicate 10342572), 10372674, 10379562, 10415911, 10426255, 10434107, 10521053, 10554966.This investigation is hereby closed.
Additional source detail variants (2)
Vehicle Speed Control:accelerator Pedal
On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at Hermosillo Assembly Plant (HAP) from November 9, 2007, to October 31 ,2010.NHTSA testing determined that the original accessory all-weather mat with a single retention clip (Figure 1), may interfere with accelerator pedal return to idle with the mat retained by the clip and rotated clockwise.Both the single- and double-clip (Figure 2) all-weather floor mats may interfere with the accelerator pedal return to idle when the mats are not secured by the retention clip(s).Testing showed that this can occur if the mats are moved forward from the clipped position approximately two inches into a position in which the rear edge of the mats will abut the retention clip(s) when installed singly and align with the clip(s) when stacked on another floor mat.The pedal interference incidents reviewed by the Office of Defects Investigation (ODI) include 1 crash and 9 incidents with allegations of brake friction materials smoking and/or requiring repair for heat related damage.The crash incident occurred after the parking brake was applied at speed, resulting in loss-of-control vehicle yaw event caused by lock-up of the rear tires.The spin-out resulted in a side impact collision with an oncoming vehicle in an opposing lane of traffic. For the 29 incidents with sufficient information available to make an assessment; 23 (79%) were controlled by the driver either shifting to neutral, turning the engine off, or both; 4 (14%) were ended by the driver either kicking the pedal free (2) or pulling the mat away from the pedal (2); and 2 (7%) were ended by the pedal freeing itself from the mat with no apparent driver action.None of the drivers who reacted to the incident by shifting to neutral or turning the engine off reported any difficulties with either action.The subject mats were sold by Ford and Lincoln dealers directly to customers as an optional accessory equipment item or, beginning in November 2007, the mats were also available as a factory installed accessory if ordered with a new vehicle.Ford estimates that approximately 82,579 affected driver's side all weather floor mats were sold worldwide; either over the counter through Ford dealerships or as original equipment.Owners that purchased the subject all-weather floor mats as a factory installed accessory with their new vehicle will be notified to return their all weather floor mats to their Ford or Lincoln Dealership in exchange for replacement mats.Owners of all other potentially affected vehicles will be notified that, if they have an affected Ford driver's side all weather floor mat, they should return their mats to the dealership in exchange for replacement mats.The VOQs associated with the closing of this investigation are: 10327597, 10332233, 10334211, 10335336, 10339330, 10348772 (and duplicate 10342572), 10372674, 10379562, 10415911, 10426255, 10434107, 10521053, 10554966.This investigation is hereby closed.
Vehicle Speed Control
On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at Hermosillo Assembly Plant (HAP) from November 9, 2007, to October 31 ,2010.NHTSA testing determined that the original accessory all-weather mat with a single retention clip (Figure 1), may interfere with accelerator pedal return to idle with the mat retained by the clip and rotated clockwise.Both the single- and double-clip (Figure 2) all-weather floor mats may interfere with the accelerator pedal return to idle when the mats are not secured by the retention clip(s).Testing showed that this can occur if the mats are moved forward from the clipped position approximately two inches into a position in which the rear edge of the mats will abut the retention clip(s) when installed singly and align with the clip(s) when stacked on another floor mat.The pedal interference incidents reviewed by the Office of Defects Investigation (ODI) include 1 crash and 9 incidents with allegations of brake friction materials smoking and/or requiring repair for heat related damage.The crash incident occurred after the parking brake was applied at speed, resulting in loss-of-control vehicle yaw event caused by lock-up of the rear tires.The spin-out resulted in a side impact collision with an oncoming vehicle in an opposing lane of traffic. For the 29 incidents with sufficient information available to make an assessment; 23 (79%) were controlled by the driver either shifting to neutral, turning the engine off, or both; 4 (14%) were ended by the driver either kicking the pedal free (2) or pulling the mat away from the pedal (2); and 2 (7%) were ended by the pedal freeing itself from the mat with no apparent driver action.None of the drivers who reacted to the incident by shifting to neutral or turning the engine off reported any difficulties with either action.The subject mats were sold by Ford and Lincoln dealers directly to customers as an optional accessory equipment item or, beginning in November 2007, the mats were also available as a factory installed accessory if ordered with a new vehicle.Ford estimates that approximately 82,579 affected driver's side all weather floor mats were sold worldwide; either over the counter through Ford dealerships or as original equipment.Owners that purchased the subject all-weather floor mats as a factory installed accessory with their new vehicle will be notified to return their all weather floor mats to their Ford or Lincoln Dealership in exchange for replacement mats.Owners of all other potentially affected vehicles will be notified that, if they have an affected Ford driver's side all weather floor mat, they should return their mats to the dealership in exchange for replacement mats.The VOQs associated with the closing of this investigation are: 10327597, 10332233, 10334211, 10335336, 10339330, 10348772 (and duplicate 10342572), 10372674, 10379562, 10415911, 10426255, 10434107, 10521053, 10554966.This investigation is hereby closed.
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