NHTSA owner reports · September 18, 2026 snapshot.
Steering complaints
43 reportsClear category filter60,000 miles · Mar 17, 2015
SteeringTraction Control System
TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE DRIVING AT APPROXIMATELY 40 MPH, THE STEERING WHEEL SEIZED AND THE TRACTION CONTROL AND AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MI…
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TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE DRIVING AT APPROXIMATELY 40 MPH, THE STEERING WHEEL SEIZED AND THE TRACTION CONTROL AND AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
NHTSA ODI #10694836
74,125 miles · Mar 15, 2015
Steering
WAS AT DR APPOINTMENT WITH MY SON, BACKED UP AND THE STEERING POWER SERVICE LIGHT POPPED UP! LOST ALL POWER STEERING WHEN DRIVING TO GET IT HOME, COULD OF DIED!!! I CALLED FORD TO TOW CAR, AND THEY SAID MY WARRANTY RAN OUT 1,000 MILES AGO...... THERE ARE SOOO MANY COMPLAINTS THAT THIS SHOULD BE A RECALL TO SAVE LIVES!!!!! I WIL…
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WAS AT DR APPOINTMENT WITH MY SON, BACKED UP AND THE STEERING POWER SERVICE LIGHT POPPED UP! LOST ALL POWER STEERING WHEN DRIVING TO GET IT HOME, COULD OF DIED!!! I CALLED FORD TO TOW CAR, AND THEY SAID MY WARRANTY RAN OUT 1,000 MILES AGO...... THERE ARE SOOO MANY COMPLAINTS THAT THIS SHOULD BE A RECALL TO SAVE LIVES!!!!! I WILL NEVER BUY A FORD AGAIN! PART COSTS ABOUT $1400-1600??????? I PLAN ON TRADING THIS CAR I LOVED IN! *TR
NHTSA ODI #10694361
70,000 miles · Mar 2, 2015
Steering
STARTED CAR, WENT TO BACK UP AND NOTICED VERY QUICKLY I HAD NO POWER STEERING - POWER STEERING ASSIST FAULT ERROR MESSAGE DISPLAYED. I AM CURRENTLY UNABLE TO USE MY FORD FUSION DUE TO THE LACK OF POWER STEERING. IT WOULD BE HAZARDOUS FOR ME TO TRY AND DRIVE MY FUSION AT THIS TIME. *TR
NHTSA ODI #10691590
89,000 miles · Dec 27, 2014
Steering
POWER STEERING WARNING MESSAGE AND ADVANCETRAC ASSIST BOTH BECAME ILLUMINATED AFTER NORMAL DRIVING. THIS IS THE 3RD TIME THIS HAS OCCURRED. THE FIRST WAS JUST OVER 38000 MILES, THE SECOND AT 75000 MILES AND NOW THIS WEEK AT 89000 MILES. AFTER TURNING OFF VEHICLE AND TURNING BACK ON, THE INDICATOR MESSAGES WENT FROM JUST A WARNIN…
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POWER STEERING WARNING MESSAGE AND ADVANCETRAC ASSIST BOTH BECAME ILLUMINATED AFTER NORMAL DRIVING. THIS IS THE 3RD TIME THIS HAS OCCURRED. THE FIRST WAS JUST OVER 38000 MILES, THE SECOND AT 75000 MILES AND NOW THIS WEEK AT 89000 MILES. AFTER TURNING OFF VEHICLE AND TURNING BACK ON, THE INDICATOR MESSAGES WENT FROM JUST A WARNING TO THE WHOLE SYSTEM BECOMING DISABLED. POWER STEERING IS COMPLETELY OFF AND STEERING IS NEARLY IMPOSSIBLE. WE WERE 200 MILES FROM HOME ON A HOLIDAY WEEKEND KNOWING IT WOULD BE DIFFICULT TO GET TOWING SO WE DECIDED TO MAKE THE DRIVE WITHOUT POWER STEERING. A VERY DANGEROUS SITUATION FOR US. FORD KNOWS ABOUT THESE PROBLEMS AND THERE ARE THOUSANDS OF COMPLAINTS ONLINE. A RECALL HAS TO BE MADE. THE FIRST TIME IT HAPPENED I TOOK IT TO THE DEALER AND THEY WANTED $3200 FOR AN ENTIRE STEERING SYSTEM. MY CAR WAS ONLY 2000 MILES ABOVE WARRANTY AND THEY WOULDN'T COVER IT. SO I HAD THEM RESET THE CODE AND THE STEERING BEGAN WORKING AGAIN FOR ANOTHER THREE YEARS WITHOUT INCIDENT. PLEASE PROTECT THE CONSUMER AND THE PUBLIC'S SAFETY BY MAKING FORD RECALL THE FUSION. IT CLEARLY HAS A STEERING FLAW. THANK YOU. *TR
NHTSA ODI #10668432
81,000 miles · Nov 30, 2014
Steering
WHEN DRIVING THROUGH TOWN AT 25 MPH A WARNING SOUND AND TEXT "SERVICE STEERING SYSTEM NOW" CAME ON THE DASH AND STEERING WAS VERY DIFFICULT, REQUIRING ALL MY ARM STRENGTH TO STEER THE CAR AT LOW SPEEDS. I WAS ABLE TO PARK WITHOUT INCIDENT. I TURNED THE CAR OFF THEN BACK ON . THE SAME MESSAGE APPEARED. I DROVE THE CAR HOME, THEN …
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WHEN DRIVING THROUGH TOWN AT 25 MPH A WARNING SOUND AND TEXT "SERVICE STEERING SYSTEM NOW" CAME ON THE DASH AND STEERING WAS VERY DIFFICULT, REQUIRING ALL MY ARM STRENGTH TO STEER THE CAR AT LOW SPEEDS. I WAS ABLE TO PARK WITHOUT INCIDENT. I TURNED THE CAR OFF THEN BACK ON . THE SAME MESSAGE APPEARED. I DROVE THE CAR HOME, THEN THE NEXT DAY TO THE FORD DEALER WITH NO POWER STEERING AND LOTS OF PHYSICAL EFFORT TO KEEP THE CAR ON THE ROAD. HAD THIS OCCURRED THE PREVIOUS DAY WHEN I WAS ON I-66I IN NORTHERN VA , IT COULD HAVE BEEN VERY BAD. WHY WOULD THIS HAPPEN IN A 3 YEAR OLD CAR THAT COSTS 35K? *TR
NHTSA ODI #10661328
84,000 miles · Nov 24, 2014
Steering
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND THE POWER STEERING ASSIST FAULT MESSAGE ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 84,000.
NHTSA ODI #10660557
51,200 miles · Nov 21, 2014
Steering
STEERING THE VEHICLE BECAME HARDER OVER THE WEEKEND. NOT SIGNIFICANTLY, BUT SOMEWHAT MORE DIFFICULT THAN NORMAL. IT FELT LIKE I WAS FIGHTING THE STEERING SOME. IT WANTED TO DO ONE THING AND I WANTED IT TO DO SOMETHING ELSE. BEFORE I WAS ABLE TO GET IT IN THE SHOP, THE STEERING BEGAN TO CATCH EACH TIME THE WHEEL WAS TURNED IN …
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STEERING THE VEHICLE BECAME HARDER OVER THE WEEKEND. NOT SIGNIFICANTLY, BUT SOMEWHAT MORE DIFFICULT THAN NORMAL. IT FELT LIKE I WAS FIGHTING THE STEERING SOME. IT WANTED TO DO ONE THING AND I WANTED IT TO DO SOMETHING ELSE. BEFORE I WAS ABLE TO GET IT IN THE SHOP, THE STEERING BEGAN TO CATCH EACH TIME THE WHEEL WAS TURNED IN THE OPPOSITE DIRECTION. IT DID NOT AFFECT DIRECTIONAL CONTROL, BUT WAS AN ANNOYANCE. THE STEERING WHEEL PRESSURE REQUIRED TO TURN REMAINED THE SAME AS AFTER THE INITIAL INCIDENT. WHEN TAKEN TO THE SHOP, THEY INDICATED THE ELECTRONIC STEERING CONTROL WAS MAKING A NOISE AND POSSIBLY CAUSING THE CATCHING AND RECOMMENDED I TAKE IT TO THE DEALER. THE DEALER REPLACED THE ENTIRE RACK AND PINION SYSTEM AND THE ASSOCIATED ELECTRONIC STEERING CONTROL AT SIGNIFICANT COST. THIS IS THE FIRST TIME I HAVE EVER HAD STEERING ISSUES ON ANY CAR AND MOST OF MY VEHICLES ARE NOT REPLACED UNTIL CLOSE TO 200,000 MILES. I RESEARCHED THE ISSUE AND FOUND THAT NHTSA IS INVESTIGATING THE STEERING ON THE FUSION AND WANT TO PROVIDE THIS INFORMATION FOR THE INVESTIGATION. *TR
NHTSA ODI #10659950
62,000 miles · Nov 7, 2014
Steering
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE SERVICE STEERING NOW WARNING MESSAGE ILLUMINATED AS THE STEERING WHEEL SEIZED AND EXCESSIVE FORCE WAS REQUIRED. THE CONTACT MERGED OVER TO THE EMERGENCY LANE AND SHUT THE VEHICLE OFF. THE VEHICLE WAS RESTARTED AND THE STEERING …
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TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE SERVICE STEERING NOW WARNING MESSAGE ILLUMINATED AS THE STEERING WHEEL SEIZED AND EXCESSIVE FORCE WAS REQUIRED. THE CONTACT MERGED OVER TO THE EMERGENCY LANE AND SHUT THE VEHICLE OFF. THE VEHICLE WAS RESTARTED AND THE STEERING RESUMED NORMAL OPERATION. HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS AND THEY STATED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE DEALER REPROGRAMMED THE ELECTRICAL POWER STEERING BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000. THE VIN WAS UNAVAILABLE.
NHTSA ODI #10653489
34,639 miles · Oct 7, 2014
Steering
THE CAR BEGAN TO PULL TO ONE SIDE INTERMITTENTLY. IT WAS EASY TO CORRECT BUT WHEN I RELAXED MY GRIP ON THE STEERING WHEEL IT TURNED LEFT. THIS OCCURRED INTERMITTENTLY SINCE, SOMETIMES SEVERAL TIMES IN A FEW MINUTES, SOMETIMES ONLY A FEW TIMES PER WEEK. THIS SEEMS TO HAPPEN MORE OFTEN WHEN I APPLY THE BRAKE. I TOOK THE CAR TO…
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THE CAR BEGAN TO PULL TO ONE SIDE INTERMITTENTLY. IT WAS EASY TO CORRECT BUT WHEN I RELAXED MY GRIP ON THE STEERING WHEEL IT TURNED LEFT. THIS OCCURRED INTERMITTENTLY SINCE, SOMETIMES SEVERAL TIMES IN A FEW MINUTES, SOMETIMES ONLY A FEW TIMES PER WEEK. THIS SEEMS TO HAPPEN MORE OFTEN WHEN I APPLY THE BRAKE. I TOOK THE CAR TO THE FORD DEALER ON MAY 17, 2014. THEY WERE UNABLE TO FIND ANYTHING IN THE COMPUTER OR REPLICATE THE PROBLEM WHILE DRIVING THE CAR. THE PROBLEM CONTINUES INTERMITTENTLY. AT PRESENT IT HAS ONLY BEEN A MINOR ISSUE BUT I BELIEVE IT WOULD BE DANGEROUS IF THE PULL WAS STRONGER OR IT TOOK MORE EFFORT TO CORRECT THE STEERING. *TR
NHTSA ODI #10643134
21,503 miles · Sep 12, 2014
Steering
WHILE ATTEMPTING TO PARK THE CAR, THE POWER STEERING FROZE. WITH GREAT EFFORT I WAS BARELY ABLE TO TURN THE WHEEL AND COMPLETE THE PARKING. AFTER TURNING THE ENGINE OFF, FOR SOME UNKNOWN REASON, I TURNED THE ENGINE ON AGAIN AND THE POWER STEERING WAS OPERATING NORMALLY. THE NEXT DAY I DROVE TO THE NEAREST FORD DEALERSHIP AND THE…
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WHILE ATTEMPTING TO PARK THE CAR, THE POWER STEERING FROZE. WITH GREAT EFFORT I WAS BARELY ABLE TO TURN THE WHEEL AND COMPLETE THE PARKING. AFTER TURNING THE ENGINE OFF, FOR SOME UNKNOWN REASON, I TURNED THE ENGINE ON AGAIN AND THE POWER STEERING WAS OPERATING NORMALLY. THE NEXT DAY I DROVE TO THE NEAREST FORD DEALERSHIP AND THE STEERING WAS NORMAL. THE REPAIR CHARGE FOR REPLACING THE ELECTRONIC STEERING MECHANISM WAS $1704. I HAVE SINCE LEARNED (VIA GOOGLE) THAT THIS PROBLEM IS COMMON IN FORD VEHICLES THAT HAVE SWITCHED FROM HYDRAULIC TO ELECTRONIC POWER STEERING. HAD THE POWER STEERING LOCKED WHILE I WAS SWITCHING LANES IN HEAVY TRAFFIC, OR ATTEMPTING TO PASS ON A TWO LANE ROAD, I MIGHT NOT HAVE BEEN ABLE TO WRITE THIS NOTE. CLEARLY, A RECALL IS IN ORDER. *TR
NHTSA ODI #10632720
NHTSA investigations
3DP22005 · Pedestrian Alert Sounds
Opened Jan 27, 2023 · Closed Aug 7, 2023
Status: closed (inferred from source dates) · Electrical System:propulsion System
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
PE14030 · Electric Power Steering Failure
Opened Oct 2, 2014 · Closed Sep 10, 2015
Status: closed (inferred from source dates) · Steering:electric Power Assist System
The Office of Defects Investigation (ODI) opened a preliminary evaluation to investigate complaints of the loss of power steering while driving. The subject vehicles are equipped with a rack mounted Electric Power Assisted Steering (EPAS) unit.Some of the complaints alleged that the steering assist failed and resulted in increased steering efforts that contributed to a loss of control and in some cases a crash.The EPAS system was manufactured by TRW Automotive for Ford and was designated as Generation I.These units were first produced and put into vehicle production in July 2008 beginning with the model year (MY) 2010 Ford Fusion and Mercury Milan.The system is comprised of a mechanical steering rack-and-pinion gear with torque sensor, electric assist motor, motor position sensor and a power steering control module (PSCM). The PSCM is self-monitoring and designed to detect faults within the system and can store diagnostic trouble codes (DTCs) if a problem is detected.There are 29 potential DTCs the system can detect.Many of these allow the system to go into reduced-assist steering mode by using the default vehicle speed signal should the live speed signal be lost, if voltage to EPAS system falls below 10.7 or goes above 17 volts, the temperature at the PSCM goes above 105C (221F), or if high friction is detected.Some DTCs will cause the system to go into manual steering mode (no assist). On July 1, 2015, Ford filed a Defect Information Report (DIR) identifying a safety related defect in TRW GEN I EPAS systems installed in some of the subject vehicles (NHTSA Recall 15V-340, Ford No. 15S18).The DIR indicated that intermittent electrical connections caused by quality issues associated with conformal coat contamination and ribbon cable pin misalignment within the steering gear motor may lead to a loss of the motor position sensor signal, resulting in a sudden loss of power assist while driving.The recall covers approximately 393,623 vehicles built from September 2010 through February 2012:2011-12 Fusion built SEP 2010 - FEB 2012; 2011-12 Lincoln MKZ built SEP 2010 - FEB 2012; 2011 Milan built SEP 2010 - DEC 2010; 2011-13 Taurus built SEP 2010 - FEB 2012; 2011-13 Flex with 3.5L GTDI engine built SEP 2010 - FEB 2012; and 2011-13 MKS, MKT with 3.5L GTDI engine built SEP 2010 - FEB 2012.The repair consists of updating the PSCM software to prevent a loss of steering assist while driving. The revised software will provide audible and visual warnings to the driver. If one or more of the following DTCs are stored, C1B00-62, C200B-2F, C200B-61, C200B-62, C200C-2F, C200D-49, U0300-00, U2011-49, U2011-61, U3000-46, U3000-49, U3000-61, U3000-72, U3000-96, P07AE-09, the dealer will replace the EPAS system at no charge to the owner.ODI's analysis of failure data for this PE identified a total of 2,584 complaints to ODI and Ford and 9,967 Ford warranty claims related to the alleged defect.The recalled vehicles account for 1,634 of the complaints and 7,311 of the warranty claims.ODI's analysis identified 40 complaints alleging crashes that may be related to loss of steering assist while driving, 20 of which involved vehicles included in Ford's recall.The information available for the alleged crashes were not sufficient to assess specific causes of the incidents or to verify EPAS malfunctions in each case.Most of the crashes were low-speed impacts with curbs or roadside objects resulting in wheel or minor body damage.None of the injury claims indicated medical attention was required.In addition, statistical modeling of the failure data by NHTSA's National Center for Statistics and Analysis projected 10-year failur
EA12009 · Floor Mat Interference With Accelerator
Opened Dec 12, 2012 · Closed Jun 12, 2014
Status: closed (inferred from source dates) · Vehicle Speed Control; Vehicle Speed Control:accelerator Pedal
On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at Hermosillo Assembly Plant (HAP) from November 9, 2007, to October 31 ,2010.NHTSA testing determined that the original accessory all-weather mat with a single retention clip (Figure 1), may interfere with accelerator pedal return to idle with the mat retained by the clip and rotated clockwise.Both the single- and double-clip (Figure 2) all-weather floor mats may interfere with the accelerator pedal return to idle when the mats are not secured by the retention clip(s).Testing showed that this can occur if the mats are moved forward from the clipped position approximately two inches into a position in which the rear edge of the mats will abut the retention clip(s) when installed singly and align with the clip(s) when stacked on another floor mat.The pedal interference incidents reviewed by the Office of Defects Investigation (ODI) include 1 crash and 9 incidents with allegations of brake friction materials smoking and/or requiring repair for heat related damage.The crash incident occurred after the parking brake was applied at speed, resulting in loss-of-control vehicle yaw event caused by lock-up of the rear tires.The spin-out resulted in a side impact collision with an oncoming vehicle in an opposing lane of traffic. For the 29 incidents with sufficient information available to make an assessment; 23 (79%) were controlled by the driver either shifting to neutral, turning the engine off, or both; 4 (14%) were ended by the driver either kicking the pedal free (2) or pulling the mat away from the pedal (2); and 2 (7%) were ended by the pedal freeing itself from the mat with no apparent driver action.None of the drivers who reacted to the incident by shifting to neutral or turning the engine off reported any difficulties with either action.The subject mats were sold by Ford and Lincoln dealers directly to customers as an optional accessory equipment item or, beginning in November 2007, the mats were also available as a factory installed accessory if ordered with a new vehicle.Ford estimates that approximately 82,579 affected driver's side all weather floor mats were sold worldwide; either over the counter through Ford dealerships or as original equipment.Owners that purchased the subject all-weather floor mats as a factory installed accessory with their new vehicle will be notified to return their all weather floor mats to their Ford or Lincoln Dealership in exchange for replacement mats.Owners of all other potentially affected vehicles will be notified that, if they have an affected Ford driver's side all weather floor mat, they should return their mats to the dealership in exchange for replacement mats.The VOQs associated with the closing of this investigation are: 10327597, 10332233, 10334211, 10335336, 10339330, 10348772 (and duplicate 10342572), 10372674, 10379562, 10415911, 10426255, 10434107, 10521053, 10554966.This investigation is hereby closed.
Additional source detail variants (2)
Vehicle Speed Control:accelerator Pedal
On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at Hermosillo Assembly Plant (HAP) from November 9, 2007, to October 31 ,2010.NHTSA testing determined that the original accessory all-weather mat with a single retention clip (Figure 1), may interfere with accelerator pedal return to idle with the mat retained by the clip and rotated clockwise.Both the single- and double-clip (Figure 2) all-weather floor mats may interfere with the accelerator pedal return to idle when the mats are not secured by the retention clip(s).Testing showed that this can occur if the mats are moved forward from the clipped position approximately two inches into a position in which the rear edge of the mats will abut the retention clip(s) when installed singly and align with the clip(s) when stacked on another floor mat.The pedal interference incidents reviewed by the Office of Defects Investigation (ODI) include 1 crash and 9 incidents with allegations of brake friction materials smoking and/or requiring repair for heat related damage.The crash incident occurred after the parking brake was applied at speed, resulting in loss-of-control vehicle yaw event caused by lock-up of the rear tires.The spin-out resulted in a side impact collision with an oncoming vehicle in an opposing lane of traffic. For the 29 incidents with sufficient information available to make an assessment; 23 (79%) were controlled by the driver either shifting to neutral, turning the engine off, or both; 4 (14%) were ended by the driver either kicking the pedal free (2) or pulling the mat away from the pedal (2); and 2 (7%) were ended by the pedal freeing itself from the mat with no apparent driver action.None of the drivers who reacted to the incident by shifting to neutral or turning the engine off reported any difficulties with either action.The subject mats were sold by Ford and Lincoln dealers directly to customers as an optional accessory equipment item or, beginning in November 2007, the mats were also available as a factory installed accessory if ordered with a new vehicle.Ford estimates that approximately 82,579 affected driver's side all weather floor mats were sold worldwide; either over the counter through Ford dealerships or as original equipment.Owners that purchased the subject all-weather floor mats as a factory installed accessory with their new vehicle will be notified to return their all weather floor mats to their Ford or Lincoln Dealership in exchange for replacement mats.Owners of all other potentially affected vehicles will be notified that, if they have an affected Ford driver's side all weather floor mat, they should return their mats to the dealership in exchange for replacement mats.The VOQs associated with the closing of this investigation are: 10327597, 10332233, 10334211, 10335336, 10339330, 10348772 (and duplicate 10342572), 10372674, 10379562, 10415911, 10426255, 10434107, 10521053, 10554966.This investigation is hereby closed.
Vehicle Speed Control
On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at Hermosillo Assembly Plant (HAP) from November 9, 2007, to October 31 ,2010.NHTSA testing determined that the original accessory all-weather mat with a single retention clip (Figure 1), may interfere with accelerator pedal return to idle with the mat retained by the clip and rotated clockwise.Both the single- and double-clip (Figure 2) all-weather floor mats may interfere with the accelerator pedal return to idle when the mats are not secured by the retention clip(s).Testing showed that this can occur if the mats are moved forward from the clipped position approximately two inches into a position in which the rear edge of the mats will abut the retention clip(s) when installed singly and align with the clip(s) when stacked on another floor mat.The pedal interference incidents reviewed by the Office of Defects Investigation (ODI) include 1 crash and 9 incidents with allegations of brake friction materials smoking and/or requiring repair for heat related damage.The crash incident occurred after the parking brake was applied at speed, resulting in loss-of-control vehicle yaw event caused by lock-up of the rear tires.The spin-out resulted in a side impact collision with an oncoming vehicle in an opposing lane of traffic. For the 29 incidents with sufficient information available to make an assessment; 23 (79%) were controlled by the driver either shifting to neutral, turning the engine off, or both; 4 (14%) were ended by the driver either kicking the pedal free (2) or pulling the mat away from the pedal (2); and 2 (7%) were ended by the pedal freeing itself from the mat with no apparent driver action.None of the drivers who reacted to the incident by shifting to neutral or turning the engine off reported any difficulties with either action.The subject mats were sold by Ford and Lincoln dealers directly to customers as an optional accessory equipment item or, beginning in November 2007, the mats were also available as a factory installed accessory if ordered with a new vehicle.Ford estimates that approximately 82,579 affected driver's side all weather floor mats were sold worldwide; either over the counter through Ford dealerships or as original equipment.Owners that purchased the subject all-weather floor mats as a factory installed accessory with their new vehicle will be notified to return their all weather floor mats to their Ford or Lincoln Dealership in exchange for replacement mats.Owners of all other potentially affected vehicles will be notified that, if they have an affected Ford driver's side all weather floor mat, they should return their mats to the dealership in exchange for replacement mats.The VOQs associated with the closing of this investigation are: 10327597, 10332233, 10334211, 10335336, 10339330, 10348772 (and duplicate 10342572), 10372674, 10379562, 10415911, 10426255, 10434107, 10521053, 10554966.This investigation is hereby closed.
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