NHTSA owner reports · September 18, 2026 snapshot.
Steering complaints
43 reportsClear category filter126,000 miles · Jan 24, 2018
Steering
TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE DRIVING 50 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING WHILE THE CONTACT WAS SWITCHING LANES. THE VEHICLE WAS PULLED OVER TO A SHOULDER LANE WHERE THE FAILURE WAS STILL PRESENT. THE CONTACT OWNED A DIAGNOSTIC MACHINE AND THE CODES INDICATED THAT THE POWER STEERING CONTROL …
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TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE DRIVING 50 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING WHILE THE CONTACT WAS SWITCHING LANES. THE VEHICLE WAS PULLED OVER TO A SHOULDER LANE WHERE THE FAILURE WAS STILL PRESENT. THE CONTACT OWNED A DIAGNOSTIC MACHINE AND THE CODES INDICATED THAT THE POWER STEERING CONTROL MODULE NEEDED TO BE REPLACED. THE LOCAL DEALER (MCCLARY FORD, 1104 US HWY 72 E, ATHENS, AL 35611) WAS CONTACTED AND STATED THAT AN APPOINTMENT FOR DIAGNOSTIC TESTING NEEDED TO BE SCHEDULED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 126,000.
NHTSA ODI #11064602
99,150 miles · Jan 12, 2018
Electrical SystemService BrakesSteering
WE WERE DRIVING IN THE FREEWAY THE CAR WENT FROM 80 TO ZERO IT WOULD NOT GO. IT STALLED IN THE FAST LANE ALMOST CAUSING A CHAIN REACTION. THE VECHILE HAS BEEN 'FIXED' OVER 7 TIMES. THE DEALERSHIP CANNOT FIGURE OUT WHAT'S WRONG. MANY PEOPLE ONLINE HAVE HAD THE SAME PROBLEMS SOME PEOPLE HAVE DIED FROM ACCIDENTS. THIS IS VERY UNSAF…
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WE WERE DRIVING IN THE FREEWAY THE CAR WENT FROM 80 TO ZERO IT WOULD NOT GO. IT STALLED IN THE FAST LANE ALMOST CAUSING A CHAIN REACTION. THE VECHILE HAS BEEN 'FIXED' OVER 7 TIMES. THE DEALERSHIP CANNOT FIGURE OUT WHAT'S WRONG. MANY PEOPLE ONLINE HAVE HAD THE SAME PROBLEMS SOME PEOPLE HAVE DIED FROM ACCIDENTS. THIS IS VERY UNSAFE . FORD SAYS THEY HAVE RECALLED SOME VECHILES BUT NOT ALL. THEY EVEN SUGGESTED BECAUSE IT WAS OLDER. MY MOTHER HAS A 2017 HYBRID AND IS EXPERIENCING THE SAME THING AS ME. THE CAR IS NOT SAFE AT ALL! IF SOMEONE DOESNT MAKE THE FIX IT MANY PEOPLE COULD BE HURT
NHTSA ODI #11062442
69,800 miles · Nov 9, 2017
Electrical SystemElectronic Stability Control (esc)SteeringCrash
SISTER WAS DRIVING A 2011 FORD FUSION HYBRID HOME FROM WORK ON THE FREEWAY GOING ABOUT 80MPH AS SHE LOST POWER STEERING. SHE WENT UP AN EMBANKMENT AND FLEW THREW THE AIR AND HIT A PILLAR. WE KNOW ADVANCE TRAC LIGHT WAS COMING ON THE DAY BEFORE THAT FROM HER GOOGLE ACTIVITY. SHE WILL NEVER BE ABLE TO TELL US BECAUSE SHE DIED IN T…
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SISTER WAS DRIVING A 2011 FORD FUSION HYBRID HOME FROM WORK ON THE FREEWAY GOING ABOUT 80MPH AS SHE LOST POWER STEERING. SHE WENT UP AN EMBANKMENT AND FLEW THREW THE AIR AND HIT A PILLAR. WE KNOW ADVANCE TRAC LIGHT WAS COMING ON THE DAY BEFORE THAT FROM HER GOOGLE ACTIVITY. SHE WILL NEVER BE ABLE TO TELL US BECAUSE SHE DIED IN THE CRASH THAT WAS CAUSE FROM THE POWER STEERING LOSS ON 8/29/17. SHE WAS 17 YRS OLD. THIS IS A TRAGIC LOSS FOR OUR FAMILY AND IS NOT OK FOR FORD TO SELL CARS LIKE THIS. SOMEONE DO SOMETHING!!!!
NHTSA ODI #11044929
69,305 miles · Nov 6, 2017
Electrical SystemElectronic Stability Control (esc)SteeringCrashInjury
I AM CONTACTING YOU REGARDING A FATAL CAR ACCIDENT THAT MY SISTER WAS JUST KILLED IN ON 8/29/17. SHE DROVE A 2011 FORD FUSION HYBRID. MY MOTHER DID NOT KNOW ABOUT THE ISSUES MANY PEOPLE HAVE WITH THESE MODEL CARS. SHE WOULD HAVE NEVER BOUGHT THE CAR IF SHE DID. MY SISTER WAS DRIVING HOME FROM WORK WHEN WITNESSES SAID THAT FOR …
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I AM CONTACTING YOU REGARDING A FATAL CAR ACCIDENT THAT MY SISTER WAS JUST KILLED IN ON 8/29/17. SHE DROVE A 2011 FORD FUSION HYBRID. MY MOTHER DID NOT KNOW ABOUT THE ISSUES MANY PEOPLE HAVE WITH THESE MODEL CARS. SHE WOULD HAVE NEVER BOUGHT THE CAR IF SHE DID. MY SISTER WAS DRIVING HOME FROM WORK WHEN WITNESSES SAID THAT FOR REASONS UNKNOWN TO THEM OUT OF NO WHERE MY SISTERS CAR VEERED TO THE RIGHT ONTO AN OVERPASS EMBANKMENT ON I-580 AT THE 132 OVER PASS CROSSING JUST WEST OF VERNALIS, CA. SHE THEN WENT OVER THE ENTIRE EMBANKMENT AND BECAME AIRBORNE FOR 127 FEET BEFORE SMASHING INTO THE CONCRETE PILLAR THAT SUPPORTS THE 132 BRIDGE. SHE WAS KILLED INSTANTLY AND PRONOUNCED DECEASED AT 4:10 PM. IN THE CALIFORNIA HIGHWAY PATROL COLLISION REPORT IT SAYS THAT THE CAUSE OF THE ACCIDENT WAS AN UNSAFE RIGHT TURN. BUT THERE IS NO ROAD TO TURN ON, SO WHY WOULD SOMEONE TURN THERE? SHE DID NOT TRY TO TURN, WE BELIEVE THAT HER STEERING WHEEL VEERED TO THE RIGHT AND LOCKED UP ON HER MAKING HER LOSE CONTROL OF HER CAR. THIS IS BECAUSE THROUGH 2010 TO 2013 FORD FUSION MODELS HAVE A MAJOR ISSUE WITH THE EPAS STEERING SUDDENLY GOING OUT AND KICKING THE MANUAL STEERING IN. IN 2015 THERE WAS A RECALL ISSUED FOR THE EPAS STEERING. WHEN I CHECKED MY SISTERS VIN # TO HER CAR, IT LISTS 2 RECALLS, ONE BEING THE EPAS STEERING AND THE OTHER BEING THE AIRBAG RECALL THAT WAS A MAJOR ISSUE AS WELL. WE ARE NOT CONCERNED WITH THIS BEING THE CAUSE OF MY SISTERS ACCIDENT. WE ARE CONCERNED WITH THE EPAS STEERING AND HAVE DONE EXTENSIVE RESEARCH ON THE RECALL, ENOUGH TO KNOW THAT THIS IS WHAT MALFUNCTIONED IN HER VEHICLE AND CAUSED HER TO CRASH, KILLING HER.
NHTSA ODI #11043769
110,000 miles · Aug 23, 2017
EngineSteering
TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE DRIVING 40 MPH, THE VEHICLE HESITATED WITHOUT WARNING. IN ADDITION, WHILE DRIVING THE VEHICLE TO THE DEALER, THE STEERING WHEEL SEIZED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (KRUSE MOTOR SALES LTD, 515 BROADWAY ST, BARABOO,WI, 53913) WHERE IT WAS DIAGNOSED …
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TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE DRIVING 40 MPH, THE VEHICLE HESITATED WITHOUT WARNING. IN ADDITION, WHILE DRIVING THE VEHICLE TO THE DEALER, THE STEERING WHEEL SEIZED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (KRUSE MOTOR SALES LTD, 515 BROADWAY ST, BARABOO,WI, 53913) WHERE IT WAS DIAGNOSED THAT THE COOLANT MOTOR AND POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE COOLANT MOTOR WAS REPLACED ALONG WITH THE SPARK PLUGS; HOWEVER, THE POWER STEERING WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS A RECALL UNDER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE VIN WAS NOT INCLUDED. THE MANUFACTURER INFORMED THE CONTACT TO HAVE THE VEHICLE TAKEN TO A FORD DEALER FOR DIAGNOSTIC TESTING. THE LOCAL FORD DEALER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.
NHTSA ODI #11019190
166,000 miles · Jun 22, 2017
Steering
DRIVING AND THE TRS LIGHT CAME ON WE CAME TO A STOP AND THE POWER STEERING SWITCHED OVER TO MANUAL.
NHTSA ODI #11000586
Mileage unknown · Mar 6, 2017
Steering
STEERING: 15S18: 03/06/2017, SPOKE TO BEMOND OF FORD MOTOR CUSTOMER SERVICE DEPT. HE INFORMED ME THERE IS A RECALL OF THIS VEHICLE BUT FORD WOULD NOT AUTHORIZE A REPAIR UNLESS THE CAR LOST THE POWER STEERING AND CHANGED TO MANUAL STEERING. I OFFERED THAT SUDDEN LOSS OF POWER STEERING WHILE TRAVELING INTERSTATE SPEEDS COULD …
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STEERING: 15S18: 03/06/2017, SPOKE TO BEMOND OF FORD MOTOR CUSTOMER SERVICE DEPT. HE INFORMED ME THERE IS A RECALL OF THIS VEHICLE BUT FORD WOULD NOT AUTHORIZE A REPAIR UNLESS THE CAR LOST THE POWER STEERING AND CHANGED TO MANUAL STEERING. I OFFERED THAT SUDDEN LOSS OF POWER STEERING WHILE TRAVELING INTERSTATE SPEEDS COULD CAUSE AN ACCCIDENT AND/OR DEATH OF OCCUPANTS. SINCE FORD MOTOR KNOWS ABOUT THIS PROBLEM THEY SHOULD AUTHORIZE THE REPAIR BEFORE IT SHOWS SYMPTONS.
NHTSA ODI #10958872
40,799 miles · Dec 17, 2015
Electronic Stability Control (esc)Power TrainSteering
POWER STEERING AND ADVANCETRAC FAILED DURING DRIVING. THE STEERING WHEEL SUDDENLY BECAME VERY HARD TO TURN. I BARELY COULD AVOID A COLLISION. IN AN EARLIER EVENT, THE HYBRID SYSTEM MALFUNCTIONED AND THE CAR ACCELERATED WITH MAXIMUM ELECTRIC POWER DESPITE THE FOOT BEING OFF THE ACCELERATOR. THE VEHICLE COULD BE STOPPED AND AND…
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POWER STEERING AND ADVANCETRAC FAILED DURING DRIVING. THE STEERING WHEEL SUDDENLY BECAME VERY HARD TO TURN. I BARELY COULD AVOID A COLLISION. IN AN EARLIER EVENT, THE HYBRID SYSTEM MALFUNCTIONED AND THE CAR ACCELERATED WITH MAXIMUM ELECTRIC POWER DESPITE THE FOOT BEING OFF THE ACCELERATOR. THE VEHICLE COULD BE STOPPED AND AND WORKED AGAIN NORMALLY AFTER TURNING OFF THE IGNITION KEY.
NHTSA ODI #10811046
95,000 miles · Dec 14, 2015
Steering
WHILE DRIVING 35-40 MPH IN THE CITY, THE SERVICE ADVANCETRAC AND SERVICE POWER STEERING NOW LIGHTS CAME ON AS WELL AS TCS OFF AND TCS ON INDICATORS AND IT WAS BECOMING HARDER TO DRIVE. ONCE I REACHED MY DESTINATION AND I RESTARTED THE CAR I HAD NO POWER STEERING ASSIST. THIS IS THE SECOND OCCASION. FIRST TIME MY BOYFRIEND WAS DR…
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WHILE DRIVING 35-40 MPH IN THE CITY, THE SERVICE ADVANCETRAC AND SERVICE POWER STEERING NOW LIGHTS CAME ON AS WELL AS TCS OFF AND TCS ON INDICATORS AND IT WAS BECOMING HARDER TO DRIVE. ONCE I REACHED MY DESTINATION AND I RESTARTED THE CAR I HAD NO POWER STEERING ASSIST. THIS IS THE SECOND OCCASION. FIRST TIME MY BOYFRIEND WAS DRIVING 11/20/15 AND DESCRIBED THE SAME OCCURANCES. IT WAS TAKEN TO A FORD DEALER FT WAYNE INDIANA AND WAS TOLD IT WAS THE STEERING GEAR. THIS WAS REPLACED AND IVE LEARNED THAT ITS BEEN PART OF A RECALL. SO $1700 LATER IT WAS FINE. PICKED UP MY VEHICLE DEC 1 THEN THE SECOND OCCURANCE WAS JUST 10 DAYS LATER ON DEC 11. TAKEN TO THE DEALER ONCE AGAIN. THE DEALER CLEARED THE CODES AND RECALIBRATED AND POWER STEERING WAS BACK BUT NOW IM TOLD THE CONTROL ARMS CAUSED IT THIS TIME.
NHTSA ODI #10809948
55,003 miles · Jul 7, 2015
Electronic Stability Control (esc)Steering
LOST POWER STEERING AND THE ADVANCE TRACK SYSTEM. THE STEERING WHEEL WAS TO HARD TO TURN FOR MY WIFE AND MADE THE CAR UNDRIVEABLE. IT WAS TRAILERED TO A DEALER FOR REPAIR. THIS A COMMON PROBLEM FOR THIS YEAR AND VERY COSTLY TO FIX.
NHTSA ODI #10732591
NHTSA investigations
3DP22005 · Pedestrian Alert Sounds
Opened Jan 27, 2023 · Closed Aug 7, 2023
Status: closed (inferred from source dates) · Electrical System:propulsion System
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
PE14030 · Electric Power Steering Failure
Opened Oct 2, 2014 · Closed Sep 10, 2015
Status: closed (inferred from source dates) · Steering:electric Power Assist System
The Office of Defects Investigation (ODI) opened a preliminary evaluation to investigate complaints of the loss of power steering while driving. The subject vehicles are equipped with a rack mounted Electric Power Assisted Steering (EPAS) unit.Some of the complaints alleged that the steering assist failed and resulted in increased steering efforts that contributed to a loss of control and in some cases a crash.The EPAS system was manufactured by TRW Automotive for Ford and was designated as Generation I.These units were first produced and put into vehicle production in July 2008 beginning with the model year (MY) 2010 Ford Fusion and Mercury Milan.The system is comprised of a mechanical steering rack-and-pinion gear with torque sensor, electric assist motor, motor position sensor and a power steering control module (PSCM). The PSCM is self-monitoring and designed to detect faults within the system and can store diagnostic trouble codes (DTCs) if a problem is detected.There are 29 potential DTCs the system can detect.Many of these allow the system to go into reduced-assist steering mode by using the default vehicle speed signal should the live speed signal be lost, if voltage to EPAS system falls below 10.7 or goes above 17 volts, the temperature at the PSCM goes above 105C (221F), or if high friction is detected.Some DTCs will cause the system to go into manual steering mode (no assist). On July 1, 2015, Ford filed a Defect Information Report (DIR) identifying a safety related defect in TRW GEN I EPAS systems installed in some of the subject vehicles (NHTSA Recall 15V-340, Ford No. 15S18).The DIR indicated that intermittent electrical connections caused by quality issues associated with conformal coat contamination and ribbon cable pin misalignment within the steering gear motor may lead to a loss of the motor position sensor signal, resulting in a sudden loss of power assist while driving.The recall covers approximately 393,623 vehicles built from September 2010 through February 2012:2011-12 Fusion built SEP 2010 - FEB 2012; 2011-12 Lincoln MKZ built SEP 2010 - FEB 2012; 2011 Milan built SEP 2010 - DEC 2010; 2011-13 Taurus built SEP 2010 - FEB 2012; 2011-13 Flex with 3.5L GTDI engine built SEP 2010 - FEB 2012; and 2011-13 MKS, MKT with 3.5L GTDI engine built SEP 2010 - FEB 2012.The repair consists of updating the PSCM software to prevent a loss of steering assist while driving. The revised software will provide audible and visual warnings to the driver. If one or more of the following DTCs are stored, C1B00-62, C200B-2F, C200B-61, C200B-62, C200C-2F, C200D-49, U0300-00, U2011-49, U2011-61, U3000-46, U3000-49, U3000-61, U3000-72, U3000-96, P07AE-09, the dealer will replace the EPAS system at no charge to the owner.ODI's analysis of failure data for this PE identified a total of 2,584 complaints to ODI and Ford and 9,967 Ford warranty claims related to the alleged defect.The recalled vehicles account for 1,634 of the complaints and 7,311 of the warranty claims.ODI's analysis identified 40 complaints alleging crashes that may be related to loss of steering assist while driving, 20 of which involved vehicles included in Ford's recall.The information available for the alleged crashes were not sufficient to assess specific causes of the incidents or to verify EPAS malfunctions in each case.Most of the crashes were low-speed impacts with curbs or roadside objects resulting in wheel or minor body damage.None of the injury claims indicated medical attention was required.In addition, statistical modeling of the failure data by NHTSA's National Center for Statistics and Analysis projected 10-year failur
EA12009 · Floor Mat Interference With Accelerator
Opened Dec 12, 2012 · Closed Jun 12, 2014
Status: closed (inferred from source dates) · Vehicle Speed Control; Vehicle Speed Control:accelerator Pedal
On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at Hermosillo Assembly Plant (HAP) from November 9, 2007, to October 31 ,2010.NHTSA testing determined that the original accessory all-weather mat with a single retention clip (Figure 1), may interfere with accelerator pedal return to idle with the mat retained by the clip and rotated clockwise.Both the single- and double-clip (Figure 2) all-weather floor mats may interfere with the accelerator pedal return to idle when the mats are not secured by the retention clip(s).Testing showed that this can occur if the mats are moved forward from the clipped position approximately two inches into a position in which the rear edge of the mats will abut the retention clip(s) when installed singly and align with the clip(s) when stacked on another floor mat.The pedal interference incidents reviewed by the Office of Defects Investigation (ODI) include 1 crash and 9 incidents with allegations of brake friction materials smoking and/or requiring repair for heat related damage.The crash incident occurred after the parking brake was applied at speed, resulting in loss-of-control vehicle yaw event caused by lock-up of the rear tires.The spin-out resulted in a side impact collision with an oncoming vehicle in an opposing lane of traffic. For the 29 incidents with sufficient information available to make an assessment; 23 (79%) were controlled by the driver either shifting to neutral, turning the engine off, or both; 4 (14%) were ended by the driver either kicking the pedal free (2) or pulling the mat away from the pedal (2); and 2 (7%) were ended by the pedal freeing itself from the mat with no apparent driver action.None of the drivers who reacted to the incident by shifting to neutral or turning the engine off reported any difficulties with either action.The subject mats were sold by Ford and Lincoln dealers directly to customers as an optional accessory equipment item or, beginning in November 2007, the mats were also available as a factory installed accessory if ordered with a new vehicle.Ford estimates that approximately 82,579 affected driver's side all weather floor mats were sold worldwide; either over the counter through Ford dealerships or as original equipment.Owners that purchased the subject all-weather floor mats as a factory installed accessory with their new vehicle will be notified to return their all weather floor mats to their Ford or Lincoln Dealership in exchange for replacement mats.Owners of all other potentially affected vehicles will be notified that, if they have an affected Ford driver's side all weather floor mat, they should return their mats to the dealership in exchange for replacement mats.The VOQs associated with the closing of this investigation are: 10327597, 10332233, 10334211, 10335336, 10339330, 10348772 (and duplicate 10342572), 10372674, 10379562, 10415911, 10426255, 10434107, 10521053, 10554966.This investigation is hereby closed.
Additional source detail variants (2)
Vehicle Speed Control:accelerator Pedal
On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at Hermosillo Assembly Plant (HAP) from November 9, 2007, to October 31 ,2010.NHTSA testing determined that the original accessory all-weather mat with a single retention clip (Figure 1), may interfere with accelerator pedal return to idle with the mat retained by the clip and rotated clockwise.Both the single- and double-clip (Figure 2) all-weather floor mats may interfere with the accelerator pedal return to idle when the mats are not secured by the retention clip(s).Testing showed that this can occur if the mats are moved forward from the clipped position approximately two inches into a position in which the rear edge of the mats will abut the retention clip(s) when installed singly and align with the clip(s) when stacked on another floor mat.The pedal interference incidents reviewed by the Office of Defects Investigation (ODI) include 1 crash and 9 incidents with allegations of brake friction materials smoking and/or requiring repair for heat related damage.The crash incident occurred after the parking brake was applied at speed, resulting in loss-of-control vehicle yaw event caused by lock-up of the rear tires.The spin-out resulted in a side impact collision with an oncoming vehicle in an opposing lane of traffic. For the 29 incidents with sufficient information available to make an assessment; 23 (79%) were controlled by the driver either shifting to neutral, turning the engine off, or both; 4 (14%) were ended by the driver either kicking the pedal free (2) or pulling the mat away from the pedal (2); and 2 (7%) were ended by the pedal freeing itself from the mat with no apparent driver action.None of the drivers who reacted to the incident by shifting to neutral or turning the engine off reported any difficulties with either action.The subject mats were sold by Ford and Lincoln dealers directly to customers as an optional accessory equipment item or, beginning in November 2007, the mats were also available as a factory installed accessory if ordered with a new vehicle.Ford estimates that approximately 82,579 affected driver's side all weather floor mats were sold worldwide; either over the counter through Ford dealerships or as original equipment.Owners that purchased the subject all-weather floor mats as a factory installed accessory with their new vehicle will be notified to return their all weather floor mats to their Ford or Lincoln Dealership in exchange for replacement mats.Owners of all other potentially affected vehicles will be notified that, if they have an affected Ford driver's side all weather floor mat, they should return their mats to the dealership in exchange for replacement mats.The VOQs associated with the closing of this investigation are: 10327597, 10332233, 10334211, 10335336, 10339330, 10348772 (and duplicate 10342572), 10372674, 10379562, 10415911, 10426255, 10434107, 10521053, 10554966.This investigation is hereby closed.
Vehicle Speed Control
On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at Hermosillo Assembly Plant (HAP) from November 9, 2007, to October 31 ,2010.NHTSA testing determined that the original accessory all-weather mat with a single retention clip (Figure 1), may interfere with accelerator pedal return to idle with the mat retained by the clip and rotated clockwise.Both the single- and double-clip (Figure 2) all-weather floor mats may interfere with the accelerator pedal return to idle when the mats are not secured by the retention clip(s).Testing showed that this can occur if the mats are moved forward from the clipped position approximately two inches into a position in which the rear edge of the mats will abut the retention clip(s) when installed singly and align with the clip(s) when stacked on another floor mat.The pedal interference incidents reviewed by the Office of Defects Investigation (ODI) include 1 crash and 9 incidents with allegations of brake friction materials smoking and/or requiring repair for heat related damage.The crash incident occurred after the parking brake was applied at speed, resulting in loss-of-control vehicle yaw event caused by lock-up of the rear tires.The spin-out resulted in a side impact collision with an oncoming vehicle in an opposing lane of traffic. For the 29 incidents with sufficient information available to make an assessment; 23 (79%) were controlled by the driver either shifting to neutral, turning the engine off, or both; 4 (14%) were ended by the driver either kicking the pedal free (2) or pulling the mat away from the pedal (2); and 2 (7%) were ended by the pedal freeing itself from the mat with no apparent driver action.None of the drivers who reacted to the incident by shifting to neutral or turning the engine off reported any difficulties with either action.The subject mats were sold by Ford and Lincoln dealers directly to customers as an optional accessory equipment item or, beginning in November 2007, the mats were also available as a factory installed accessory if ordered with a new vehicle.Ford estimates that approximately 82,579 affected driver's side all weather floor mats were sold worldwide; either over the counter through Ford dealerships or as original equipment.Owners that purchased the subject all-weather floor mats as a factory installed accessory with their new vehicle will be notified to return their all weather floor mats to their Ford or Lincoln Dealership in exchange for replacement mats.Owners of all other potentially affected vehicles will be notified that, if they have an affected Ford driver's side all weather floor mat, they should return their mats to the dealership in exchange for replacement mats.The VOQs associated with the closing of this investigation are: 10327597, 10332233, 10334211, 10335336, 10339330, 10348772 (and duplicate 10342572), 10372674, 10379562, 10415911, 10426255, 10434107, 10521053, 10554966.This investigation is hereby closed.
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