NHTSA owner reports · September 18, 2026 snapshot.
Steering complaints
43 reportsClear category filter58,900 miles · May 3, 2019
Steering
TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHEN THE VEHICLE WAS STARTED, "STEERING ASSIST FAULT" APPEARED ON THE SCREEN. IN ADDITION, THE ELECTRONIC STABILITY CONTROL WARNING INDICATOR STARTED TO FLASH. THE VEHICLE WAS TOWED TO LARRY H MILLER FORD (11595 6TH AVE, LAKEWOOD, CO 80215) WHERE IT WAS DIAGNOSED THAT THE ELECTRONI…
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TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHEN THE VEHICLE WAS STARTED, "STEERING ASSIST FAULT" APPEARED ON THE SCREEN. IN ADDITION, THE ELECTRONIC STABILITY CONTROL WARNING INDICATOR STARTED TO FLASH. THE VEHICLE WAS TOWED TO LARRY H MILLER FORD (11595 6TH AVE, LAKEWOOD, CO 80215) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC VACUUM PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 58,900.
NHTSA ODI #11205579
81,032 miles · Apr 27, 2019
Electronic Stability Control (esc)Steering
POWER STEERING FAILURE AFTER WARNING AS VEHICLE WAS STARTED. I WAS ABLE TO DRIVE WITH SUPERHUMAN EFFORT DIRECTLY TO THE NEAREST FORD DEALER IN ESCONDIDO, CALIFORNIA WHERE WE WERE WHEN THE INCIDENT OCCURRED. INTERNET SOURCES INDICATE THAT THIS FAILURE IS COMMON AND WE IDENTIFIED A RECALL RELATED TO THE ISSUE. THE DEALER REPLACED…
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POWER STEERING FAILURE AFTER WARNING AS VEHICLE WAS STARTED. I WAS ABLE TO DRIVE WITH SUPERHUMAN EFFORT DIRECTLY TO THE NEAREST FORD DEALER IN ESCONDIDO, CALIFORNIA WHERE WE WERE WHEN THE INCIDENT OCCURRED. INTERNET SOURCES INDICATE THAT THIS FAILURE IS COMMON AND WE IDENTIFIED A RECALL RELATED TO THE ISSUE. THE DEALER REPLACED THE POWER STEERING RACK AND REFUSED TO APPLY THE KNOWN ISSUE RECALL. THE DEALER STATED THAT ALTHOUGH OUR VEHICLE WAS MANUFACTURED IN THE HERMOSILLO PLANT DURING THE TIME PERIOD STATED IN THE RECALL, OUR VIN DID NOT REGISTER THE RECALL.
NHTSA ODI #11204156
81,954 miles · Oct 30, 2018
Steering
POWER STEERING ASSIST FAULT THIS HAS HAPPENED ON 3 DIFFERENT OCCASIONS AND RESETS AFTER IT HAS SET FOR A PERIOD OF TIME. THE STEERING IS NEAR IMPOSSIBLE TO TURNING. IT HAS ONLY HAPPENED UPON START UP OF THE CAR. THE CAR CAN NOT BE DRIVEN WHILE THIS WARNING IS ACTIVE.
NHTSA ODI #11143995
122,000 miles · Sep 13, 2018
Electronic Stability Control (esc)Power TrainSteering
I WAS DRIVING RIGHT BEFORE ENTERING THE HIGHWAY WHEN MY BRAKES SUDDENLY WENT OUT AND THE SERVICE ADVANCTRAC AND POWER STEERING LIGHTS CAME ON. I STOPPED MY CAR AT THE LIGHT AND PROCEEDED TO TURN IT OFF AND THEN BACK ON. THE PROBLEM SEEMS TO HAVE WENT AWAY; HOWEVER, THIS IS NOT THE FIRST TIME THIS HAS HAPPENED.
NHTSA ODI #11129342
60,000 miles · Aug 31, 2018
Steering
TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE POWER STEERING FAILED TO OPERATE AND THE POWER STEERING FAULT INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE POWER STEERING CONTROL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS ALSO CONTAC…
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TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE POWER STEERING FAILED TO OPERATE AND THE POWER STEERING FAULT INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE POWER STEERING CONTROL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS ALSO CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. *TR
NHTSA ODI #11123876
32,000 miles · Aug 28, 2018
Steering
THE POWER STEERING ASSIST STOPS WORKING AND IT IS ALMOST IMPOSSIBLE TO STEER THIS HAS HAPPENED ON 2 OCCASIONS IN THE LAST 3 MONTHS. THE DASH DISPLAYS A POWER ASSIST FAULT BUT THERE ARE NO OBD CODES. THIS HAD A RECALL WHICH I HAD THE CAR IN FOR AND SINCE IT HAS HAPPENED A TOTAL OF 3 TIMES SINCE. THESE HAVE ALL OCCURRED AT LOW SPE…
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THE POWER STEERING ASSIST STOPS WORKING AND IT IS ALMOST IMPOSSIBLE TO STEER THIS HAS HAPPENED ON 2 OCCASIONS IN THE LAST 3 MONTHS. THE DASH DISPLAYS A POWER ASSIST FAULT BUT THERE ARE NO OBD CODES. THIS HAD A RECALL WHICH I HAD THE CAR IN FOR AND SINCE IT HAS HAPPENED A TOTAL OF 3 TIMES SINCE. THESE HAVE ALL OCCURRED AT LOW SPEED AND THE ONLY WAY TO CLEAR IT IS TO TURN THE CAR OFF AND RESTART.
NHTSA ODI #11123001
2 miles · Jun 27, 2018
Steering
POWER STEERING FAILURE . I LOST POWER STEERING COMPLETELY. CAR ONLY HAS 76.181 MILES ON IT.BROUGHT INTO FORD DEALER AND THEY SAID IT WAS A POWER STEERING FAILURE. COST OF REPAIR 1500.00 PLUS TAX TO REPLACE. ITS AT KEYSER & MILLER FORD INC , COLLEGEVILLE PA TO REPLACE THE WHOLE POWER STEERING. LOT OF COMPLAINTS ON THIS ISSUE.IS …
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POWER STEERING FAILURE . I LOST POWER STEERING COMPLETELY. CAR ONLY HAS 76.181 MILES ON IT.BROUGHT INTO FORD DEALER AND THEY SAID IT WAS A POWER STEERING FAILURE. COST OF REPAIR 1500.00 PLUS TAX TO REPLACE. ITS AT KEYSER & MILLER FORD INC , COLLEGEVILLE PA TO REPLACE THE WHOLE POWER STEERING. LOT OF COMPLAINTS ON THIS ISSUE.IS WHY ISN'T THERE A RECALL ON THIS.....??? I SHOULDN'T HAVE TO PAY FOR THIS COMPLETE REPLACEMENT
NHTSA ODI #11104433
88,000 miles · May 21, 2018
Steering
TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE OPERATING THE VEHICLE, THE STEERING WHEEL SEIZED AND BECAME VERY DIFFICULT TO MANEUVER. THE "SERVICE POWER STEERING" AND "SERVICE ADVANCE TRAC" MESSAGES DISPLAYED AS THE FAILURE OCCURRED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (ADAMSON FO…
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TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE OPERATING THE VEHICLE, THE STEERING WHEEL SEIZED AND BECAME VERY DIFFICULT TO MANEUVER. THE "SERVICE POWER STEERING" AND "SERVICE ADVANCE TRAC" MESSAGES DISPLAYED AS THE FAILURE OCCURRED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (ADAMSON FORD IN BIRMINGHAM, AL) WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000.
NHTSA ODI #11097071
98,000 miles · Apr 3, 2018
Steering
TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED WHILE BEING OPERATED AT VARIOUS SPEEDS. THE POWER STEERING FAULT WARNING INDICATOR ILLUMINATED. FRED BEANS FORD OF BOYERTOWN (525 PA-100, BECHTELSVILLE, PA) WAS CONTACTED, BUT THE FAILURE COULD NOT BE DIAGNOSED. THE STEERING GEAR AS…
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TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED WHILE BEING OPERATED AT VARIOUS SPEEDS. THE POWER STEERING FAULT WARNING INDICATOR ILLUMINATED. FRED BEANS FORD OF BOYERTOWN (525 PA-100, BECHTELSVILLE, PA) WAS CONTACTED, BUT THE FAILURE COULD NOT BE DIAGNOSED. THE STEERING GEAR ASSEMBLY WAS REPLACED AT THE SAME DEALER APPROXIMATELY THREE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000.
NHTSA ODI #11082638
115,000 miles · Mar 22, 2018
Power TrainService BrakesSteering
AFTER FILLING UP MY TANK, I PROCEEDED TO EXIT OUT OF A QUIKTRIP PARKING LOT, BACK ONTO THE STREET, WHEN MY BRAKES FAILED TO STOP THE CAR. LUCKILY ENOUGH, THIS DID NOT CAUSE AN ACCIDENT AND I WAS ABLE TO PULL THE CAR OVER IN A NEARBY PARKING LOT. AFTER PULLING OVER THE SERVICE ADVANCETRAC LIGHT CAME ON, IN ADDITION TO THE CHECK B…
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AFTER FILLING UP MY TANK, I PROCEEDED TO EXIT OUT OF A QUIKTRIP PARKING LOT, BACK ONTO THE STREET, WHEN MY BRAKES FAILED TO STOP THE CAR. LUCKILY ENOUGH, THIS DID NOT CAUSE AN ACCIDENT AND I WAS ABLE TO PULL THE CAR OVER IN A NEARBY PARKING LOT. AFTER PULLING OVER THE SERVICE ADVANCETRAC LIGHT CAME ON, IN ADDITION TO THE CHECK BRAKE SYSTEM LIGHT. I CHECKED THE FLUIDS, WHICH ALL SEEMED TO BE FINE. HOWEVER, THE BRAKES WOULD NOT STOP THE VEHICLE UNLESS PRESSED COMPLETELY TO THE FLOOR. THIS DRASTICALLY AFFECTED THE STOP TIME WHICH WOULD DEFINITELY LEAD TO AN INCREASED RISK OF AN ACCIDENT. I ENDED UP HAVING TO GET THE VEHICLE TOWED AS I DID NOT WANT TO RISK DRIVING IT HOME.
NHTSA ODI #11080902
NHTSA investigations
3DP22005 · Pedestrian Alert Sounds
Opened Jan 27, 2023 · Closed Aug 7, 2023
Status: closed (inferred from source dates) · Electrical System:propulsion System
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
PE14030 · Electric Power Steering Failure
Opened Oct 2, 2014 · Closed Sep 10, 2015
Status: closed (inferred from source dates) · Steering:electric Power Assist System
The Office of Defects Investigation (ODI) opened a preliminary evaluation to investigate complaints of the loss of power steering while driving. The subject vehicles are equipped with a rack mounted Electric Power Assisted Steering (EPAS) unit.Some of the complaints alleged that the steering assist failed and resulted in increased steering efforts that contributed to a loss of control and in some cases a crash.The EPAS system was manufactured by TRW Automotive for Ford and was designated as Generation I.These units were first produced and put into vehicle production in July 2008 beginning with the model year (MY) 2010 Ford Fusion and Mercury Milan.The system is comprised of a mechanical steering rack-and-pinion gear with torque sensor, electric assist motor, motor position sensor and a power steering control module (PSCM). The PSCM is self-monitoring and designed to detect faults within the system and can store diagnostic trouble codes (DTCs) if a problem is detected.There are 29 potential DTCs the system can detect.Many of these allow the system to go into reduced-assist steering mode by using the default vehicle speed signal should the live speed signal be lost, if voltage to EPAS system falls below 10.7 or goes above 17 volts, the temperature at the PSCM goes above 105C (221F), or if high friction is detected.Some DTCs will cause the system to go into manual steering mode (no assist). On July 1, 2015, Ford filed a Defect Information Report (DIR) identifying a safety related defect in TRW GEN I EPAS systems installed in some of the subject vehicles (NHTSA Recall 15V-340, Ford No. 15S18).The DIR indicated that intermittent electrical connections caused by quality issues associated with conformal coat contamination and ribbon cable pin misalignment within the steering gear motor may lead to a loss of the motor position sensor signal, resulting in a sudden loss of power assist while driving.The recall covers approximately 393,623 vehicles built from September 2010 through February 2012:2011-12 Fusion built SEP 2010 - FEB 2012; 2011-12 Lincoln MKZ built SEP 2010 - FEB 2012; 2011 Milan built SEP 2010 - DEC 2010; 2011-13 Taurus built SEP 2010 - FEB 2012; 2011-13 Flex with 3.5L GTDI engine built SEP 2010 - FEB 2012; and 2011-13 MKS, MKT with 3.5L GTDI engine built SEP 2010 - FEB 2012.The repair consists of updating the PSCM software to prevent a loss of steering assist while driving. The revised software will provide audible and visual warnings to the driver. If one or more of the following DTCs are stored, C1B00-62, C200B-2F, C200B-61, C200B-62, C200C-2F, C200D-49, U0300-00, U2011-49, U2011-61, U3000-46, U3000-49, U3000-61, U3000-72, U3000-96, P07AE-09, the dealer will replace the EPAS system at no charge to the owner.ODI's analysis of failure data for this PE identified a total of 2,584 complaints to ODI and Ford and 9,967 Ford warranty claims related to the alleged defect.The recalled vehicles account for 1,634 of the complaints and 7,311 of the warranty claims.ODI's analysis identified 40 complaints alleging crashes that may be related to loss of steering assist while driving, 20 of which involved vehicles included in Ford's recall.The information available for the alleged crashes were not sufficient to assess specific causes of the incidents or to verify EPAS malfunctions in each case.Most of the crashes were low-speed impacts with curbs or roadside objects resulting in wheel or minor body damage.None of the injury claims indicated medical attention was required.In addition, statistical modeling of the failure data by NHTSA's National Center for Statistics and Analysis projected 10-year failur
EA12009 · Floor Mat Interference With Accelerator
Opened Dec 12, 2012 · Closed Jun 12, 2014
Status: closed (inferred from source dates) · Vehicle Speed Control; Vehicle Speed Control:accelerator Pedal
On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at Hermosillo Assembly Plant (HAP) from November 9, 2007, to October 31 ,2010.NHTSA testing determined that the original accessory all-weather mat with a single retention clip (Figure 1), may interfere with accelerator pedal return to idle with the mat retained by the clip and rotated clockwise.Both the single- and double-clip (Figure 2) all-weather floor mats may interfere with the accelerator pedal return to idle when the mats are not secured by the retention clip(s).Testing showed that this can occur if the mats are moved forward from the clipped position approximately two inches into a position in which the rear edge of the mats will abut the retention clip(s) when installed singly and align with the clip(s) when stacked on another floor mat.The pedal interference incidents reviewed by the Office of Defects Investigation (ODI) include 1 crash and 9 incidents with allegations of brake friction materials smoking and/or requiring repair for heat related damage.The crash incident occurred after the parking brake was applied at speed, resulting in loss-of-control vehicle yaw event caused by lock-up of the rear tires.The spin-out resulted in a side impact collision with an oncoming vehicle in an opposing lane of traffic. For the 29 incidents with sufficient information available to make an assessment; 23 (79%) were controlled by the driver either shifting to neutral, turning the engine off, or both; 4 (14%) were ended by the driver either kicking the pedal free (2) or pulling the mat away from the pedal (2); and 2 (7%) were ended by the pedal freeing itself from the mat with no apparent driver action.None of the drivers who reacted to the incident by shifting to neutral or turning the engine off reported any difficulties with either action.The subject mats were sold by Ford and Lincoln dealers directly to customers as an optional accessory equipment item or, beginning in November 2007, the mats were also available as a factory installed accessory if ordered with a new vehicle.Ford estimates that approximately 82,579 affected driver's side all weather floor mats were sold worldwide; either over the counter through Ford dealerships or as original equipment.Owners that purchased the subject all-weather floor mats as a factory installed accessory with their new vehicle will be notified to return their all weather floor mats to their Ford or Lincoln Dealership in exchange for replacement mats.Owners of all other potentially affected vehicles will be notified that, if they have an affected Ford driver's side all weather floor mat, they should return their mats to the dealership in exchange for replacement mats.The VOQs associated with the closing of this investigation are: 10327597, 10332233, 10334211, 10335336, 10339330, 10348772 (and duplicate 10342572), 10372674, 10379562, 10415911, 10426255, 10434107, 10521053, 10554966.This investigation is hereby closed.
Additional source detail variants (2)
Vehicle Speed Control:accelerator Pedal
On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at Hermosillo Assembly Plant (HAP) from November 9, 2007, to October 31 ,2010.NHTSA testing determined that the original accessory all-weather mat with a single retention clip (Figure 1), may interfere with accelerator pedal return to idle with the mat retained by the clip and rotated clockwise.Both the single- and double-clip (Figure 2) all-weather floor mats may interfere with the accelerator pedal return to idle when the mats are not secured by the retention clip(s).Testing showed that this can occur if the mats are moved forward from the clipped position approximately two inches into a position in which the rear edge of the mats will abut the retention clip(s) when installed singly and align with the clip(s) when stacked on another floor mat.The pedal interference incidents reviewed by the Office of Defects Investigation (ODI) include 1 crash and 9 incidents with allegations of brake friction materials smoking and/or requiring repair for heat related damage.The crash incident occurred after the parking brake was applied at speed, resulting in loss-of-control vehicle yaw event caused by lock-up of the rear tires.The spin-out resulted in a side impact collision with an oncoming vehicle in an opposing lane of traffic. For the 29 incidents with sufficient information available to make an assessment; 23 (79%) were controlled by the driver either shifting to neutral, turning the engine off, or both; 4 (14%) were ended by the driver either kicking the pedal free (2) or pulling the mat away from the pedal (2); and 2 (7%) were ended by the pedal freeing itself from the mat with no apparent driver action.None of the drivers who reacted to the incident by shifting to neutral or turning the engine off reported any difficulties with either action.The subject mats were sold by Ford and Lincoln dealers directly to customers as an optional accessory equipment item or, beginning in November 2007, the mats were also available as a factory installed accessory if ordered with a new vehicle.Ford estimates that approximately 82,579 affected driver's side all weather floor mats were sold worldwide; either over the counter through Ford dealerships or as original equipment.Owners that purchased the subject all-weather floor mats as a factory installed accessory with their new vehicle will be notified to return their all weather floor mats to their Ford or Lincoln Dealership in exchange for replacement mats.Owners of all other potentially affected vehicles will be notified that, if they have an affected Ford driver's side all weather floor mat, they should return their mats to the dealership in exchange for replacement mats.The VOQs associated with the closing of this investigation are: 10327597, 10332233, 10334211, 10335336, 10339330, 10348772 (and duplicate 10342572), 10372674, 10379562, 10415911, 10426255, 10434107, 10521053, 10554966.This investigation is hereby closed.
Vehicle Speed Control
On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at Hermosillo Assembly Plant (HAP) from November 9, 2007, to October 31 ,2010.NHTSA testing determined that the original accessory all-weather mat with a single retention clip (Figure 1), may interfere with accelerator pedal return to idle with the mat retained by the clip and rotated clockwise.Both the single- and double-clip (Figure 2) all-weather floor mats may interfere with the accelerator pedal return to idle when the mats are not secured by the retention clip(s).Testing showed that this can occur if the mats are moved forward from the clipped position approximately two inches into a position in which the rear edge of the mats will abut the retention clip(s) when installed singly and align with the clip(s) when stacked on another floor mat.The pedal interference incidents reviewed by the Office of Defects Investigation (ODI) include 1 crash and 9 incidents with allegations of brake friction materials smoking and/or requiring repair for heat related damage.The crash incident occurred after the parking brake was applied at speed, resulting in loss-of-control vehicle yaw event caused by lock-up of the rear tires.The spin-out resulted in a side impact collision with an oncoming vehicle in an opposing lane of traffic. For the 29 incidents with sufficient information available to make an assessment; 23 (79%) were controlled by the driver either shifting to neutral, turning the engine off, or both; 4 (14%) were ended by the driver either kicking the pedal free (2) or pulling the mat away from the pedal (2); and 2 (7%) were ended by the pedal freeing itself from the mat with no apparent driver action.None of the drivers who reacted to the incident by shifting to neutral or turning the engine off reported any difficulties with either action.The subject mats were sold by Ford and Lincoln dealers directly to customers as an optional accessory equipment item or, beginning in November 2007, the mats were also available as a factory installed accessory if ordered with a new vehicle.Ford estimates that approximately 82,579 affected driver's side all weather floor mats were sold worldwide; either over the counter through Ford dealerships or as original equipment.Owners that purchased the subject all-weather floor mats as a factory installed accessory with their new vehicle will be notified to return their all weather floor mats to their Ford or Lincoln Dealership in exchange for replacement mats.Owners of all other potentially affected vehicles will be notified that, if they have an affected Ford driver's side all weather floor mat, they should return their mats to the dealership in exchange for replacement mats.The VOQs associated with the closing of this investigation are: 10327597, 10332233, 10334211, 10335336, 10339330, 10348772 (and duplicate 10342572), 10372674, 10379562, 10415911, 10426255, 10434107, 10521053, 10554966.This investigation is hereby closed.
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