NHTSA owner reports · September 18, 2026 snapshot.
Service Brakes complaints
21 reportsClear category filter113,233 miles · Jun 26, 2018
Service Brakes
I WAS DRIVING HOME FROM WORK GOING ABOUT 35 MPH ON A 2 LANE ROAD AND TRAFFIC IN FRONT OF ME SUDDENLY BRAKED HARD SO I DID ALSO. I HEAR THE ABS MAKE A NOISE AND THEN SEVERAL WARNING LIGHTS CAME ON AND I DIDN'T HAVE ANY BRAKES. I SWERVED TO THE SIDE OF THE ROAD TO AVOID AN ACCIDENT. I REALIZED THAT THE BRAKE WAS VERY SPONGY AND…
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I WAS DRIVING HOME FROM WORK GOING ABOUT 35 MPH ON A 2 LANE ROAD AND TRAFFIC IN FRONT OF ME SUDDENLY BRAKED HARD SO I DID ALSO. I HEAR THE ABS MAKE A NOISE AND THEN SEVERAL WARNING LIGHTS CAME ON AND I DIDN'T HAVE ANY BRAKES. I SWERVED TO THE SIDE OF THE ROAD TO AVOID AN ACCIDENT. I REALIZED THAT THE BRAKE WAS VERY SPONGY AND IF DEPRESSED TO THE FLOOR I HAD MINIMAL BRAKES. I TURNED THE CAR OFF AND THEN ON AND THE CONDITION HAD CLEARED AND MY BRAKES WERE NORMAL.
NHTSA ODI #11104008
115,000 miles · Mar 22, 2018
Power TrainService BrakesSteering
AFTER FILLING UP MY TANK, I PROCEEDED TO EXIT OUT OF A QUIKTRIP PARKING LOT, BACK ONTO THE STREET, WHEN MY BRAKES FAILED TO STOP THE CAR. LUCKILY ENOUGH, THIS DID NOT CAUSE AN ACCIDENT AND I WAS ABLE TO PULL THE CAR OVER IN A NEARBY PARKING LOT. AFTER PULLING OVER THE SERVICE ADVANCETRAC LIGHT CAME ON, IN ADDITION TO THE CHECK B…
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AFTER FILLING UP MY TANK, I PROCEEDED TO EXIT OUT OF A QUIKTRIP PARKING LOT, BACK ONTO THE STREET, WHEN MY BRAKES FAILED TO STOP THE CAR. LUCKILY ENOUGH, THIS DID NOT CAUSE AN ACCIDENT AND I WAS ABLE TO PULL THE CAR OVER IN A NEARBY PARKING LOT. AFTER PULLING OVER THE SERVICE ADVANCETRAC LIGHT CAME ON, IN ADDITION TO THE CHECK BRAKE SYSTEM LIGHT. I CHECKED THE FLUIDS, WHICH ALL SEEMED TO BE FINE. HOWEVER, THE BRAKES WOULD NOT STOP THE VEHICLE UNLESS PRESSED COMPLETELY TO THE FLOOR. THIS DRASTICALLY AFFECTED THE STOP TIME WHICH WOULD DEFINITELY LEAD TO AN INCREASED RISK OF AN ACCIDENT. I ENDED UP HAVING TO GET THE VEHICLE TOWED AS I DID NOT WANT TO RISK DRIVING IT HOME.
NHTSA ODI #11080902
105,000 miles · Feb 20, 2018
Electrical SystemService Brakes
THE BRAKES SUDDENLY BECAME INEFFECTIVE AND REQUIRED A LOT OF PRESSURE TO BRING THE CAR TO A STOP. THE BRAKING LIGHT SYSTEM CAME ON WHEN THIS HAPPENED. WHEN THE CAR WAS TURNED OFF ON AGAIN IT SEEMED TO RESET ITSELF. I TRIED TO GET THE BRAKE SOFTWARE UPDATED BY FRONTIER FORD IN SANTA CLARA AND THEY WOULD NOT DO IT WITHOUT CHARGING…
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THE BRAKES SUDDENLY BECAME INEFFECTIVE AND REQUIRED A LOT OF PRESSURE TO BRING THE CAR TO A STOP. THE BRAKING LIGHT SYSTEM CAME ON WHEN THIS HAPPENED. WHEN THE CAR WAS TURNED OFF ON AGAIN IT SEEMED TO RESET ITSELF. I TRIED TO GET THE BRAKE SOFTWARE UPDATED BY FRONTIER FORD IN SANTA CLARA AND THEY WOULD NOT DO IT WITHOUT CHARGING ME. THEY SAID IT WAS OUT OF WARRANTY AND IT WAS NOT COVERED. THIS IS DESPITE THE FACT THAT THIS PROBLEM HAS BEEN COVERED IN THE PAST AND THERE HAVE BEEN MANY COMPLAINTS ABOUT IT.
NHTSA ODI #11073965
70,000 miles · Feb 7, 2018
Service Brakes
WAS DRIVING ON THE HIGHWAY ABOUT 65-70 MPH E-BREAK LIGHT CAME ON AND CAR TURNED OFF TRACTION CONTROL TRY BREAKING BREAK PADS WHERE VERY SOFT AND HAD THE FELLING LIKE YOU COULD NOT STOP VERY SCARY FORD SHOULD RECALL THOSE CARS AND FIX IT VERY DANGEROUS OR DEADLY
NHTSA ODI #11071610
99,150 miles · Jan 12, 2018
Electrical SystemService BrakesSteering
WE WERE DRIVING IN THE FREEWAY THE CAR WENT FROM 80 TO ZERO IT WOULD NOT GO. IT STALLED IN THE FAST LANE ALMOST CAUSING A CHAIN REACTION. THE VECHILE HAS BEEN 'FIXED' OVER 7 TIMES. THE DEALERSHIP CANNOT FIGURE OUT WHAT'S WRONG. MANY PEOPLE ONLINE HAVE HAD THE SAME PROBLEMS SOME PEOPLE HAVE DIED FROM ACCIDENTS. THIS IS VERY UNSAF…
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WE WERE DRIVING IN THE FREEWAY THE CAR WENT FROM 80 TO ZERO IT WOULD NOT GO. IT STALLED IN THE FAST LANE ALMOST CAUSING A CHAIN REACTION. THE VECHILE HAS BEEN 'FIXED' OVER 7 TIMES. THE DEALERSHIP CANNOT FIGURE OUT WHAT'S WRONG. MANY PEOPLE ONLINE HAVE HAD THE SAME PROBLEMS SOME PEOPLE HAVE DIED FROM ACCIDENTS. THIS IS VERY UNSAFE . FORD SAYS THEY HAVE RECALLED SOME VECHILES BUT NOT ALL. THEY EVEN SUGGESTED BECAUSE IT WAS OLDER. MY MOTHER HAS A 2017 HYBRID AND IS EXPERIENCING THE SAME THING AS ME. THE CAR IS NOT SAFE AT ALL! IF SOMEONE DOESNT MAKE THE FIX IT MANY PEOPLE COULD BE HURT
NHTSA ODI #11062442
93,738 miles · Dec 23, 2017
Service Brakes
WHEN DRIVING UP AN ICED HILL, TCS LIGHT FLASHED, INDICATING LOSS OF TIRE TRACTION. HOWEVER, AFTER FULLY LOSING GRIP, THE BRAKING SYSTEM DISABLED ITSELF AND THE VEHICLE ENDED UP SLIDING DOWN WITH ONLY THE BASIC BRAKING SYSTEM AVAILABLE TO TRY AND STOP. EMERGENCY BRAKE WAS APPLIED TO NO AVAIL. TCS, TCS OFF, BRAKE, AND ABS INDICATI…
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WHEN DRIVING UP AN ICED HILL, TCS LIGHT FLASHED, INDICATING LOSS OF TIRE TRACTION. HOWEVER, AFTER FULLY LOSING GRIP, THE BRAKING SYSTEM DISABLED ITSELF AND THE VEHICLE ENDED UP SLIDING DOWN WITH ONLY THE BASIC BRAKING SYSTEM AVAILABLE TO TRY AND STOP. EMERGENCY BRAKE WAS APPLIED TO NO AVAIL. TCS, TCS OFF, BRAKE, AND ABS INDICATION LIGHTS WERE ON. THE TCS WAS NOT OFF PRIOR TO TRYING TO DRIVE UP THE HILL. VEHICLE HEALTH REPORT RUN ON CAR INDICATED A SYSTEM FAILURE IN THE CAR AND REQUESTS THAT I BRING IT INTO A DEALERSHIP IMMEDIATELY. THIS HAPPENED AT 2 AM IN THE MORNING WHEN NO DEALERSHIPS ARE OPEN.
NHTSA ODI #11056173
Mileage unknown · Sep 5, 2017
Service Brakes
ALL LIGHTS ON DASH SUCH AS ABS, TRACTION CONTROL, WRENCH COME ON. HAVE NO BREAKS. HAVE TO PUSH PETAL TO THE FLOOR AND STAY HARD ON IT. AFTER A FEW DAYS TO A WEEK YOU GET IN THE CAR AND ITS LIKE IT NEVER HAPPENED. THIS HAS HAPPEN 10+ TIMES IN 6 MONTHS
NHTSA ODI #11021510
68,000 miles · Feb 5, 2017
Service Brakes
OUR 2011 FORD FUSION HYBRID HAS HAD THREE POTENTIALLY DANGEROUS BRAKE MALFUNCTIONS. EACH TIME, THE BRAKE PEDAL FEELS AS IF IT HAS GONE DOWN TO THE FLOOR. THE FIRST TWO INCIDENTS ' ONE IN FEB. 2015, AND ONE IN DEC. 2016 -- WERE VERY SIMILAR. BOTH TIMES WE WERE DRIVING SLOWLY IN A PARKING LOT, BUT WHEN THE DRIVER TRIED TO STOP…
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OUR 2011 FORD FUSION HYBRID HAS HAD THREE POTENTIALLY DANGEROUS BRAKE MALFUNCTIONS. EACH TIME, THE BRAKE PEDAL FEELS AS IF IT HAS GONE DOWN TO THE FLOOR. THE FIRST TWO INCIDENTS ' ONE IN FEB. 2015, AND ONE IN DEC. 2016 -- WERE VERY SIMILAR. BOTH TIMES WE WERE DRIVING SLOWLY IN A PARKING LOT, BUT WHEN THE DRIVER TRIED TO STOP, LIGHTS ON THE DASH LIT UP, THE BRAKE PEDAL FELT AS IF IT WENT TO THE FLOOR, AND THE BRAKES DID NOT ENGAGE NORMALLY. BOTH TIMES, WE TOOK THE CAR TO THE DEALERSHIP AND WERE TOLD THAT COMPUTER CODES INDICATED A FAULTY BRAKE BOOSTER. SO FAR, WE'VE HAD THE BRAKE BOOSTER REPLACED TWICE. AFTER THE SECOND BRAKE BOOSTER WAS INSTALLED, THE CAR WORKED FINE FOR TWO DAYS. THEN, WE WERE DRIVING SLOWLY IN OUR NEIGHBORHOOD, AND, WHEN MY HUSBAND PRESSED THE BRAKE PEDAL, IT FELT AS IF IT WENT TO THE FLOOR AGAIN. THIS TIME THERE WAS NO INDICATION FROM LIGHTS ON THE DASH. THE CAR DID NOT STOP UNTIL AFTER WE HAD GONE THROUGH A STOP SIGN. WE HAD THE CAR TOWED BACK TO THE DEALERSHIP. THIS TIME, THEY RE-BLED THE BRAKES AND THEN REPLACED THE HCU. THE DEALERSHIP TOLD US THAT THE BRAKES ARE NOW REPAIRED. BUT ONE OF THE TROUBLING THINGS ABOUT THIS PROBLEM IS THAT THE CAR WILL DRIVE WELL FOR A PERIOD OF TIME. THEN, FOR NO APPARENT REASON, THE BRAKE PEDAL WILL SEEM TO GO TO THE FLOOR AND THE BRAKES WON'T RESPOND NORMALLY. AFTER OUR SECOND MALFUNCTION, MY HUSBAND TRIED TURNING OFF THE IGNITION AND THEN RE-STARTING THE CAR, AND THE BRAKES SEEMED TO FUNCTION AGAIN, TOO. THERE ARE REPORTS ABOUT A COMPUTER GLITCH ON FORD FUSION HYBRIDS BUILT BEFORE OCTOBER 2009. DRIVERS EXPERIENCED PROBLEMS SIMILAR TO OURS: HTTP://WWW.CONSUMERREPORTS.ORG/CRO/NEWS/2010/02/FORD-ISSUES-PROMPT-FIX-FOR-FUSION-HYBRID-BRAKES/INDEX.HTM THIS COMPUTER GLITCH WAS SUPPOSED TO HAVE BEEN FIXED. BUT COULD SOMETHING SIMILAR BE AFFECTING A 2011 FUSION HYBRID?
NHTSA ODI #10949663
78,000 miles · Jul 15, 2016
Service Brakes
WITHOUT WARNING, BRAKES SEEMED TO FAIL. BRAKE PEDDLE HAD TO BE PUSHED FURTHER DOWN WITH MORE FORCE TO STOP THE VEHICLE. SEVERAL WARNING LIGHTS RELATED TO SERVICE AND BRAKES LIT UP ON THE DASHBOARD. AFTER TURNING THE CAR OFF AND THEN RESTARTING THE CAR ABOUT 20 MIN LATER, THE BRAKES WERE FINE AND WORKING NORMALLY AGAIN. DEALER DI…
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WITHOUT WARNING, BRAKES SEEMED TO FAIL. BRAKE PEDDLE HAD TO BE PUSHED FURTHER DOWN WITH MORE FORCE TO STOP THE VEHICLE. SEVERAL WARNING LIGHTS RELATED TO SERVICE AND BRAKES LIT UP ON THE DASHBOARD. AFTER TURNING THE CAR OFF AND THEN RESTARTING THE CAR ABOUT 20 MIN LATER, THE BRAKES WERE FINE AND WORKING NORMALLY AGAIN. DEALER DIAGNOSED THAT ELECTRONIC ABS MODULE INTERMITTENTLY FAILS. STATED IT COULD FAIL AGAIN WITHOUT WARNING
NHTSA ODI #10885028
56,280 miles · Jun 5, 2015
Service Brakes
IN A SHOPPING PLAZA WENT TO STOP AT A STOP SIGN AND BRAKES BECAME SPONGY AND CAR WAS VERY DIFFICULT TO STOP WHERE NORMALLY EXPECTED. WHEN FINALLY STOPPED IT SEEMED TO WANT TO LURCH AHEAD DASHBOARD HAD A RED " BRAKE SERVICE" WARNING LIGHT AND THEN A NUMBER A NUMBER OF YELLOW WARNINGS APPEARED. HAPPENED AGAIN AT ANOTHER STOP SIGN …
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IN A SHOPPING PLAZA WENT TO STOP AT A STOP SIGN AND BRAKES BECAME SPONGY AND CAR WAS VERY DIFFICULT TO STOP WHERE NORMALLY EXPECTED. WHEN FINALLY STOPPED IT SEEMED TO WANT TO LURCH AHEAD DASHBOARD HAD A RED " BRAKE SERVICE" WARNING LIGHT AND THEN A NUMBER A NUMBER OF YELLOW WARNINGS APPEARED. HAPPENED AGAIN AT ANOTHER STOP SIGN ON MY WAY HOME. DROVE TO THE NEAREST DEALER WHERE CAR IS SERVICED AND THEY PULLED A CODE C1012 MEMORY CONTINUOUS CODE. THEY COULD NOT RECREATE THE PROBLEM AND RELEASED THE CAR BACK TO ME. IN SEP 2015 CAR HAD SOFTWARE UPDATED AFTER A " TOOL" KEPT APPEARING. AFTER YOU TURNED OFF CAR THEY BRAKES SEEMED TO WORK OK. I'M CONCERNED IF THIS HAPPENS ON FREEWAY.
NHTSA ODI #10723604
NHTSA investigations
3DP22005 · Pedestrian Alert Sounds
Opened Jan 27, 2023 · Closed Aug 7, 2023
Status: closed (inferred from source dates) · Electrical System:propulsion System
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
PE14030 · Electric Power Steering Failure
Opened Oct 2, 2014 · Closed Sep 10, 2015
Status: closed (inferred from source dates) · Steering:electric Power Assist System
The Office of Defects Investigation (ODI) opened a preliminary evaluation to investigate complaints of the loss of power steering while driving. The subject vehicles are equipped with a rack mounted Electric Power Assisted Steering (EPAS) unit.Some of the complaints alleged that the steering assist failed and resulted in increased steering efforts that contributed to a loss of control and in some cases a crash.The EPAS system was manufactured by TRW Automotive for Ford and was designated as Generation I.These units were first produced and put into vehicle production in July 2008 beginning with the model year (MY) 2010 Ford Fusion and Mercury Milan.The system is comprised of a mechanical steering rack-and-pinion gear with torque sensor, electric assist motor, motor position sensor and a power steering control module (PSCM). The PSCM is self-monitoring and designed to detect faults within the system and can store diagnostic trouble codes (DTCs) if a problem is detected.There are 29 potential DTCs the system can detect.Many of these allow the system to go into reduced-assist steering mode by using the default vehicle speed signal should the live speed signal be lost, if voltage to EPAS system falls below 10.7 or goes above 17 volts, the temperature at the PSCM goes above 105C (221F), or if high friction is detected.Some DTCs will cause the system to go into manual steering mode (no assist). On July 1, 2015, Ford filed a Defect Information Report (DIR) identifying a safety related defect in TRW GEN I EPAS systems installed in some of the subject vehicles (NHTSA Recall 15V-340, Ford No. 15S18).The DIR indicated that intermittent electrical connections caused by quality issues associated with conformal coat contamination and ribbon cable pin misalignment within the steering gear motor may lead to a loss of the motor position sensor signal, resulting in a sudden loss of power assist while driving.The recall covers approximately 393,623 vehicles built from September 2010 through February 2012:2011-12 Fusion built SEP 2010 - FEB 2012; 2011-12 Lincoln MKZ built SEP 2010 - FEB 2012; 2011 Milan built SEP 2010 - DEC 2010; 2011-13 Taurus built SEP 2010 - FEB 2012; 2011-13 Flex with 3.5L GTDI engine built SEP 2010 - FEB 2012; and 2011-13 MKS, MKT with 3.5L GTDI engine built SEP 2010 - FEB 2012.The repair consists of updating the PSCM software to prevent a loss of steering assist while driving. The revised software will provide audible and visual warnings to the driver. If one or more of the following DTCs are stored, C1B00-62, C200B-2F, C200B-61, C200B-62, C200C-2F, C200D-49, U0300-00, U2011-49, U2011-61, U3000-46, U3000-49, U3000-61, U3000-72, U3000-96, P07AE-09, the dealer will replace the EPAS system at no charge to the owner.ODI's analysis of failure data for this PE identified a total of 2,584 complaints to ODI and Ford and 9,967 Ford warranty claims related to the alleged defect.The recalled vehicles account for 1,634 of the complaints and 7,311 of the warranty claims.ODI's analysis identified 40 complaints alleging crashes that may be related to loss of steering assist while driving, 20 of which involved vehicles included in Ford's recall.The information available for the alleged crashes were not sufficient to assess specific causes of the incidents or to verify EPAS malfunctions in each case.Most of the crashes were low-speed impacts with curbs or roadside objects resulting in wheel or minor body damage.None of the injury claims indicated medical attention was required.In addition, statistical modeling of the failure data by NHTSA's National Center for Statistics and Analysis projected 10-year failur
EA12009 · Floor Mat Interference With Accelerator
Opened Dec 12, 2012 · Closed Jun 12, 2014
Status: closed (inferred from source dates) · Vehicle Speed Control; Vehicle Speed Control:accelerator Pedal
On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at Hermosillo Assembly Plant (HAP) from November 9, 2007, to October 31 ,2010.NHTSA testing determined that the original accessory all-weather mat with a single retention clip (Figure 1), may interfere with accelerator pedal return to idle with the mat retained by the clip and rotated clockwise.Both the single- and double-clip (Figure 2) all-weather floor mats may interfere with the accelerator pedal return to idle when the mats are not secured by the retention clip(s).Testing showed that this can occur if the mats are moved forward from the clipped position approximately two inches into a position in which the rear edge of the mats will abut the retention clip(s) when installed singly and align with the clip(s) when stacked on another floor mat.The pedal interference incidents reviewed by the Office of Defects Investigation (ODI) include 1 crash and 9 incidents with allegations of brake friction materials smoking and/or requiring repair for heat related damage.The crash incident occurred after the parking brake was applied at speed, resulting in loss-of-control vehicle yaw event caused by lock-up of the rear tires.The spin-out resulted in a side impact collision with an oncoming vehicle in an opposing lane of traffic. For the 29 incidents with sufficient information available to make an assessment; 23 (79%) were controlled by the driver either shifting to neutral, turning the engine off, or both; 4 (14%) were ended by the driver either kicking the pedal free (2) or pulling the mat away from the pedal (2); and 2 (7%) were ended by the pedal freeing itself from the mat with no apparent driver action.None of the drivers who reacted to the incident by shifting to neutral or turning the engine off reported any difficulties with either action.The subject mats were sold by Ford and Lincoln dealers directly to customers as an optional accessory equipment item or, beginning in November 2007, the mats were also available as a factory installed accessory if ordered with a new vehicle.Ford estimates that approximately 82,579 affected driver's side all weather floor mats were sold worldwide; either over the counter through Ford dealerships or as original equipment.Owners that purchased the subject all-weather floor mats as a factory installed accessory with their new vehicle will be notified to return their all weather floor mats to their Ford or Lincoln Dealership in exchange for replacement mats.Owners of all other potentially affected vehicles will be notified that, if they have an affected Ford driver's side all weather floor mat, they should return their mats to the dealership in exchange for replacement mats.The VOQs associated with the closing of this investigation are: 10327597, 10332233, 10334211, 10335336, 10339330, 10348772 (and duplicate 10342572), 10372674, 10379562, 10415911, 10426255, 10434107, 10521053, 10554966.This investigation is hereby closed.
Additional source detail variants (2)
Vehicle Speed Control:accelerator Pedal
On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at Hermosillo Assembly Plant (HAP) from November 9, 2007, to October 31 ,2010.NHTSA testing determined that the original accessory all-weather mat with a single retention clip (Figure 1), may interfere with accelerator pedal return to idle with the mat retained by the clip and rotated clockwise.Both the single- and double-clip (Figure 2) all-weather floor mats may interfere with the accelerator pedal return to idle when the mats are not secured by the retention clip(s).Testing showed that this can occur if the mats are moved forward from the clipped position approximately two inches into a position in which the rear edge of the mats will abut the retention clip(s) when installed singly and align with the clip(s) when stacked on another floor mat.The pedal interference incidents reviewed by the Office of Defects Investigation (ODI) include 1 crash and 9 incidents with allegations of brake friction materials smoking and/or requiring repair for heat related damage.The crash incident occurred after the parking brake was applied at speed, resulting in loss-of-control vehicle yaw event caused by lock-up of the rear tires.The spin-out resulted in a side impact collision with an oncoming vehicle in an opposing lane of traffic. For the 29 incidents with sufficient information available to make an assessment; 23 (79%) were controlled by the driver either shifting to neutral, turning the engine off, or both; 4 (14%) were ended by the driver either kicking the pedal free (2) or pulling the mat away from the pedal (2); and 2 (7%) were ended by the pedal freeing itself from the mat with no apparent driver action.None of the drivers who reacted to the incident by shifting to neutral or turning the engine off reported any difficulties with either action.The subject mats were sold by Ford and Lincoln dealers directly to customers as an optional accessory equipment item or, beginning in November 2007, the mats were also available as a factory installed accessory if ordered with a new vehicle.Ford estimates that approximately 82,579 affected driver's side all weather floor mats were sold worldwide; either over the counter through Ford dealerships or as original equipment.Owners that purchased the subject all-weather floor mats as a factory installed accessory with their new vehicle will be notified to return their all weather floor mats to their Ford or Lincoln Dealership in exchange for replacement mats.Owners of all other potentially affected vehicles will be notified that, if they have an affected Ford driver's side all weather floor mat, they should return their mats to the dealership in exchange for replacement mats.The VOQs associated with the closing of this investigation are: 10327597, 10332233, 10334211, 10335336, 10339330, 10348772 (and duplicate 10342572), 10372674, 10379562, 10415911, 10426255, 10434107, 10521053, 10554966.This investigation is hereby closed.
Vehicle Speed Control
On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at Hermosillo Assembly Plant (HAP) from November 9, 2007, to October 31 ,2010.NHTSA testing determined that the original accessory all-weather mat with a single retention clip (Figure 1), may interfere with accelerator pedal return to idle with the mat retained by the clip and rotated clockwise.Both the single- and double-clip (Figure 2) all-weather floor mats may interfere with the accelerator pedal return to idle when the mats are not secured by the retention clip(s).Testing showed that this can occur if the mats are moved forward from the clipped position approximately two inches into a position in which the rear edge of the mats will abut the retention clip(s) when installed singly and align with the clip(s) when stacked on another floor mat.The pedal interference incidents reviewed by the Office of Defects Investigation (ODI) include 1 crash and 9 incidents with allegations of brake friction materials smoking and/or requiring repair for heat related damage.The crash incident occurred after the parking brake was applied at speed, resulting in loss-of-control vehicle yaw event caused by lock-up of the rear tires.The spin-out resulted in a side impact collision with an oncoming vehicle in an opposing lane of traffic. For the 29 incidents with sufficient information available to make an assessment; 23 (79%) were controlled by the driver either shifting to neutral, turning the engine off, or both; 4 (14%) were ended by the driver either kicking the pedal free (2) or pulling the mat away from the pedal (2); and 2 (7%) were ended by the pedal freeing itself from the mat with no apparent driver action.None of the drivers who reacted to the incident by shifting to neutral or turning the engine off reported any difficulties with either action.The subject mats were sold by Ford and Lincoln dealers directly to customers as an optional accessory equipment item or, beginning in November 2007, the mats were also available as a factory installed accessory if ordered with a new vehicle.Ford estimates that approximately 82,579 affected driver's side all weather floor mats were sold worldwide; either over the counter through Ford dealerships or as original equipment.Owners that purchased the subject all-weather floor mats as a factory installed accessory with their new vehicle will be notified to return their all weather floor mats to their Ford or Lincoln Dealership in exchange for replacement mats.Owners of all other potentially affected vehicles will be notified that, if they have an affected Ford driver's side all weather floor mat, they should return their mats to the dealership in exchange for replacement mats.The VOQs associated with the closing of this investigation are: 10327597, 10332233, 10334211, 10335336, 10339330, 10348772 (and duplicate 10342572), 10372674, 10379562, 10415911, 10426255, 10434107, 10521053, 10554966.This investigation is hereby closed.
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