NHTSA owner reports · September 18, 2026 snapshot.
Unknown Or Other complaints
16 reportsClear category filter146 miles · Oct 27, 2018
Service BrakesStructureUnknown Or Other
3 YEARS AGO-BATTERY FAILED AND COULD NOT EXIT THE VEHICLE AT ALL, NO WARNING. 2 YEARS AGO-PLASTIC PIECE IN DOOR WHICH ALLOWS THE MANUAL DOOR OPENER TO WORK BROKE, COULD NOT EXIT DRIVER SIDE DOOR. 3 YEARS AGO - ACCELERATOR STOPPED WORKING ON HIGHWAY, FINALLY PULLED OVER AND RESTARTED CAR AND IT WORKED - DEALER SAID COULD NOT FIND…
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3 YEARS AGO-BATTERY FAILED AND COULD NOT EXIT THE VEHICLE AT ALL, NO WARNING. 2 YEARS AGO-PLASTIC PIECE IN DOOR WHICH ALLOWS THE MANUAL DOOR OPENER TO WORK BROKE, COULD NOT EXIT DRIVER SIDE DOOR. 3 YEARS AGO - ACCELERATOR STOPPED WORKING ON HIGHWAY, FINALLY PULLED OVER AND RESTARTED CAR AND IT WORKED - DEALER SAID COULD NOT FIND PROBLEM. ROCKER PANELS RUSTED OUT AFTER 6 YEARS - GARAGED INDOORS. HEATING SYSTEM FAILED - IT TOOK 1.5 MONTHS TO OBTAIN PARTS AND FIX VEHICLE, I WENT TO COLONIAL FORD 5 TIMES (AND HOUR EACH WAY) BECAUSE THEY SAID IT WAS FIXED 5 TIMES IN THE 1.5 MONTHS. 2018-10-25 - CHECK BRAKE SYSTEM LIGHT CAME ON - NO BRAKES GOING 65 MPH DOWN A HIGHWAY HILL FOR 5 MINUTES. POLICE GUIDED TO A HALT, RESTARTED CAR AND BRAKES WORKED. MADE IT HOME. BRAKES FAILED 3 TIMES THE NEXT DAY. FORD SAID THEY COULD NOT LOOK AT THE VEHICLE FOR 3 WEEKS BECAUSE THEY WERE SO BUSY SO I HAD TO RENT A VEHICLE. $1750 TO REPLACE BRAKE SENSORS WHICH THEY SAID COULD NOT COMMUNICATE WITH THE BRAKES.?? FIRST TIME FORD HAS BEEN ABLE TO DIAGNOSE SYSTEM.
NHTSA ODI #11143409
115,648 miles · Oct 13, 2018
Unknown Or Other
ON SATURDAY, 8-18-18, AT ABOUT 10:15 AM, TURNED LEFT ONTO WOODWARD AVENUE HEADING NORTH (FAST LANE - 3RD LANE FROM THE RIGHT), IN THE MIDDLE OF THE HISTORIC WOODWARD DREAM CRUISE. I GOT A RED MESSAGE TO PULL OVER TO A SAFE PLACE. THIS WAS VERY DISTRESSING AS THERE WERE A LOT OF VEHICLES DOING THE CRUISE AND NO SAFE OR FREE PLACE…
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ON SATURDAY, 8-18-18, AT ABOUT 10:15 AM, TURNED LEFT ONTO WOODWARD AVENUE HEADING NORTH (FAST LANE - 3RD LANE FROM THE RIGHT), IN THE MIDDLE OF THE HISTORIC WOODWARD DREAM CRUISE. I GOT A RED MESSAGE TO PULL OVER TO A SAFE PLACE. THIS WAS VERY DISTRESSING AS THERE WERE A LOT OF VEHICLES DOING THE CRUISE AND NO SAFE OR FREE PLACE TO ACTUALLY PARK A DISABLED VEHICLE. LIMP-ALONG MODE GOT ME OFF WOODWARD LOOKING FOR A PLACE TO PULL OVER. A COUPLE BLOCKS DOWN, IT DIED AT A STOP LIGHT IN A RESIDENTIAL NEIGHBORHOOD. I FIGURED SOME SOFTWARE GREMLIN HAD KILLED MY CAR, SO I CALLED A TOW TRUCK. (SIDE NOTE - THE DREAM CRUISE IS ABOUT CLASSIC CARS! MANY OF WHICH TEND TO BREAK DOWN! IT WAS QUITE THE WAIT FOR A TOW!) WHEN THE FORD SERVICE ADVISOR TURNED MY KEY IN THE IGNITION, IT STARTED RIGHT UP. I LEFT THE CAR TO MAKE SURE IT WOULDN'T DIE ON ME AGAIN. YESTERDAY, FRIDAY, 10-12-18, I PULLED INTO A PARKING LOT TO RETURN A CALL. AFTER ABOUT AN HOUR IN THE PARKING LOT WITH THE HEAT AT 70, THE CAR DIED AGAIN. WHAT WAS THE $307.73 ON THE SAME PROBLEM IN AUGUST FOR IF THE SAME SCARY THING HAPPENED AGAIN?! I SEE ON THE INTERNET THAT I'M NOT THE ONLY PERSON WHO EXPERIENCED THIS VERY SCARY SAFETY HAZARD! CAN YOU IMAGINE DRIVING ALONG AND YOUR CAR JUST DECIDES TO STOP? IT IS SCARY. THANK YOU FOR YOUR ATTENTION IN THIS MATTER.
NHTSA ODI #11140172
72,532 miles · Apr 16, 2018
EnginePower TrainUnknown Or Other
STEERING WHEEL RECALL. CONSTANT STOP SAFELY NOW PROMPT CAUSING THE CAR TO BE UNSAFE ON THE HIGHWAY. IF I DRIVE FOR AN HOUR OR MORE THIS BEGINS HAPPENING AT SPEEDS OVER 60 MILES PER HOUR
NHTSA ODI #11085187
Mileage unknown · Feb 10, 2018
Unknown Or Other
I WAS DRIVING ONE MORNING AND ALL OF A SUDDEN BRAKE FAILURE POPPED UP AND I RAN A RED LIGHT BECAUSE THE CAR WOULDN'T STOP I PULLED IN A GAS STATION AND IT STILL WAS ROLLING SO I IMMEDIATELY PUT THE EMERGENCY BRAKES ON FOR IT STOP THEN ONCE I MADE IT HOME IT DIDNT STOP I ALMOST RAN INTO MY HOUSE IT SCARED ME TO DEATH
NHTSA ODI #11072057
126,121 miles · Feb 5, 2018
Service BrakesUnknown Or Other
DECEMBER 31, 2018 ' WHILE DRIVING THROUGH CITY, I ATTEMPTED TO USE THE BRAKES AND THEY DID NOT RESPONSE. I WAS ABLE TO CUT THE ENGINE AND PULL OVER TO THE SIDE OF THE ROAD WITH SPOUSE AND CHILDREN IN VEHICLE. ERROR MESSAGE STATING ABS BRAKE SYSTEM WAS NOT RESPONDING AND A FALSE POSITIVE TIRE SENSOR. JANUARY 2, 2018 ' TOOK CAR…
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DECEMBER 31, 2018 ' WHILE DRIVING THROUGH CITY, I ATTEMPTED TO USE THE BRAKES AND THEY DID NOT RESPONSE. I WAS ABLE TO CUT THE ENGINE AND PULL OVER TO THE SIDE OF THE ROAD WITH SPOUSE AND CHILDREN IN VEHICLE. ERROR MESSAGE STATING ABS BRAKE SYSTEM WAS NOT RESPONDING AND A FALSE POSITIVE TIRE SENSOR. JANUARY 2, 2018 ' TOOK CAR INTO DEALERSHIP. TECHNICIANS UNABLE TO REPLICATE PROBLEM THOUGH THEY FOUND THE ERROR CODE IN SYSTEM. TECHNICIAN REPLACED BRAKES, CALIPERS, AND RESET ERROR CODE. JANUARY 27, 2018 ' SAME ERROR MESSAGE OCCURRED WITH BRAKES FAILING IN APARTMENT PARKING LOT. CAR PARKED AND ERROR MESSAGE WENT AWAY. JANUARY 31, 2018 ' SAME ERROR MESSAGE OCCURRED AND ADDED AN ADVANCETRAC SERVICE ERROR MESSAGE. BRAKES FAILED TO WORK. UPON RESEARCHING ISSUE WITH VEHICLE, I CAME ACROSS A CONSUMER REPORT WHICH DESCRIBES OUR PROBLEM EXACTLY. CALLED DEALERSHIP AND CURRENTLY WORKING AT TRYING TO SOLVE PROBLEM. DEALERSHIP STATED IF IT WAS A SOFTWARE UPDATE, THEY WOULDN'T CHARGE FOR THE LABOR INVOLVED TO UPDATE IT. IF SOFTWARE UPDATE FAILED TO SOLVE THE PROBLEM, THEY WOULD CHARGE FOR ASSESSMENT, PARTS, AND LABOR TO REPAIR. DO NOT HAVE A RECORD OF RECEIVING MAILING ABOUT THE REPAIR PROBLEM FOR THIS ISSUE AS THE VEHICLE WAS PURCHASED IN 2013.
NHTSA ODI #11067010
85,000 miles · Aug 10, 2017
EngineUnknown Or OtherWheels
HAD TO REPLACE FRONT WHEEL BEARINGS 1000+ AFTER ONLY 80,000 MILES. ADDITIONALLY, HAD TO REPLACE A SPEAKER FOR THE BACK UP SYSTEM. WHAT KIND OF IDIOTS ARE THEY. SAFETY ISSUE: I ALSO TO HAVE THROTTLE BODY WORK DONE 2 YEARS AGO AND THE LAST 10 DAYS, 31 JULY TO 9 AUG, HAVE HAD 6 EPISODES OF THE WRENCH LIGHT COMING ON WITH TWO OF…
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HAD TO REPLACE FRONT WHEEL BEARINGS 1000+ AFTER ONLY 80,000 MILES. ADDITIONALLY, HAD TO REPLACE A SPEAKER FOR THE BACK UP SYSTEM. WHAT KIND OF IDIOTS ARE THEY. SAFETY ISSUE: I ALSO TO HAVE THROTTLE BODY WORK DONE 2 YEARS AGO AND THE LAST 10 DAYS, 31 JULY TO 9 AUG, HAVE HAD 6 EPISODES OF THE WRENCH LIGHT COMING ON WITH TWO OF THEM RESULTING IN SUDDEN DECELERATION ON THE FREEWAY.
NHTSA ODI #11014505
83,000 miles · Jul 28, 2017
SteeringUnknown Or Other
CAR TOLD ME TO PULL OVER SAFELY. EVERYTHING LOCKED UP. THE STEERING WHEEL GOT REAL TIGHT AND WOULD NOT TURN. I TOOK IT TO A FORD DEALERSHIP TO HAVE FIXED AND THEY SAID THE POWER STEERING BOX WENT OUT. THE CAR WAS IN MOTION. I WAS ON MY WAY TO WORK.
NHTSA ODI #11011360
126,332 miles · May 18, 2017
Electronic Stability Control (esc)Service BrakesUnknown Or Other
I WAS JUST DRIVING ALONG ON A CITY STREET GOING ABOUT 40 MPH, AND ALL OF A SUDDEN ALL THE DASHBOARD LIGHTS LIT UP, AND I COULDN'T BREAK VERY EASILY. I WAS IN THE MIDDLE OF TRAFFIC, AND I WAS WORRIED SOMEONE WAS GOING TO HIT ME, OR I WASN'T GOING TO BE ABLE TO BREAK IF SOMEONE CUT ME OFF. MY CAR HAD BEEN SO RELIABLE UNTIL THAT …
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I WAS JUST DRIVING ALONG ON A CITY STREET GOING ABOUT 40 MPH, AND ALL OF A SUDDEN ALL THE DASHBOARD LIGHTS LIT UP, AND I COULDN'T BREAK VERY EASILY. I WAS IN THE MIDDLE OF TRAFFIC, AND I WAS WORRIED SOMEONE WAS GOING TO HIT ME, OR I WASN'T GOING TO BE ABLE TO BREAK IF SOMEONE CUT ME OFF. MY CAR HAD BEEN SO RELIABLE UNTIL THAT MOMENT. MY CAR DIDN'T BREAK THE WAY IT ALWAYS DID. IT TOOK A LOT MORE PRESSURE TO BREAK THAN NORMAL, AND THE BREAKING WAS VERY DELAYED. I HAD A FEW VERY CLOSE CALLS, BEFORE I COULD PULL OVER. IT WAS SCARY! THE DEALERSHIP HAD TO REPLACE MY ABS MODULE AND MY HYDRAULIC CONTROL UNIT, WHICH WAS VERY EXPENSIVE. I KNOW THE NHTSA IS LOOKING INTO MANY COMPLAINTS OF THE SAME ISSUE FOR 2010 FORD FUSIONS. IF OTHER VEHICLES ARE HAVING THE SAME ISSUE, THIS SHOULD BE A RECALL!
NHTSA ODI #10986304
Mileage unknown · Jan 14, 2017
Air BagsUnknown Or Other
AIRBAG SWITCHES UNDER DRIVER SEAT AND FRONT PASSENGER SEAT ARE ALWAYS GETTING THROWN AND CAUSE AIRBAG LIGHT TO GO OFF IN DASH. THERE NEEDS TO BE A BETTER ITEM THAT IS NOT SO SENSITIVE TO PEOPLE RIDING IN THE BACK SEAT. WHEN THEY PUT THEIR FEET UNDER THE FRONT SEATS IT THROWS THE SWITCH AND CAUSES THE AIRBAG LIGHT TO COME ON IN T…
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AIRBAG SWITCHES UNDER DRIVER SEAT AND FRONT PASSENGER SEAT ARE ALWAYS GETTING THROWN AND CAUSE AIRBAG LIGHT TO GO OFF IN DASH. THERE NEEDS TO BE A BETTER ITEM THAT IS NOT SO SENSITIVE TO PEOPLE RIDING IN THE BACK SEAT. WHEN THEY PUT THEIR FEET UNDER THE FRONT SEATS IT THROWS THE SWITCH AND CAUSES THE AIRBAG LIGHT TO COME ON IN THE DASH.
NHTSA ODI #10945265
170,000 miles · Jan 5, 2017
SteeringUnknown Or Other
THE POWER STEERING WENT OUT ON MY FUSION WHILE IN MOTION . THIS SHOULD BE A RECALL. NOW THE STOP SAFELY NOW LIGHT CAME ON WHILE IN MOTION AND THIS IS APPARENTLY THE MEC.
NHTSA ODI #10940040
NHTSA investigations
6DP26004 · Anti-lock Brake System (abs) Malfunction Indicator Lamp (mil) Illuminated
Opened Apr 9, 2026 · No close date supplied
Status: open (inferred from source dates) · Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip:control Unit/module
The Office of Defects Investigation (ODI) received a petition on December 22, 2025, requesting a defect investigation into the hydraulic control unit (HCU) for the Anti-lock Braking System (ABS) on the MY 2010 Ford Fusion Hybrid. The petition alleges that an illuminated ABS MIL is associated with a failure of the ABS HCU, resulting in ABS malfunction, loss of traction and electronic stability control functions, and reduced braking performance, particularly on slippery road surfaces. A defect petition has been opened to evaluate the issue and determine whether to grant or deny the petition.The petition can be reviewed at NHTSA.gov under ODI number 11647929.
DP22005 · Pedestrian Alert Sounds
Opened Jan 27, 2023 · Closed Aug 7, 2023
Status: closed (inferred from source dates) · Electrical System:propulsion System
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
EA17004 · Power Steering Failure
Opened Nov 20, 2017 · Closed Feb 9, 2024
Status: closed (inferred from source dates) · Steering; Steering:electric Power Assist System; Steering:rack And Pinion; Steering:rack And Pinion:rack
On September 28, 2016, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE16-011) to investigate claims of power steering assist loss on model year (MY) 2010 Ford Fusion vehicles. During the PE, ODI received 718 unique claims related to the alleged problem with 598 reports indicating the power steering assist failed while driving at various speeds with no warning. Ford Motor Company (Ford) provided 1,851 unique reports and 1,720 warranty claims related to the alleged problem. It should be noted that as the result of investigation PE14-030, Ford conducted a safety recall (15V-340) ofMY 2011-2012 Ford Fusion and other vehicles using the same electric power assist steering unit to rectify incidents of loss of power steering assist. On November 20, 2017, PE16-011 was upgraded to this Engineering Analysis (EA17-004) to further assess the scope, frequency, and consequence of this failure. This was based on an analysis of the subject vehicle complaint data that had indicated an increased likelihood of failure as the vehicles age. At the time, the rate of occurrence of this failure was comparable to previous investigations involving loss of power steering assist including the previously mentioned PE14-030. During the EA, ODI’s analysis of the alleged defect in the subject vehicles identified the following: testing showed minor steering effort changes between “assist” and “no assist”, no root cause identified, a declining failure trend, the ramp-down or reduced assist provided when a DTC is set, a lower failure rate than the recalled Fusion vehicles, and the high age of the vehicles. A safety-related defect trend has not been identified. Accordingly, this Engineering Analysis is closed. See the attached Engineering Analysis Closing Report for details. The closing of this investigation does not constitute a finding by NHTSA that a safety defect does not exist, and ODI will take further actions if warranted by future circumstances. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (4)
Steering:electric Power Assist System
On September 28, 2016, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE16-011) to investigate claims of power steering assist loss on model year (MY) 2010 Ford Fusion vehicles. During the PE, ODI received 718 unique claims related to the alleged problem with 598 reports indicating the power steering assist failed while driving at various speeds with no warning. Ford Motor Company (Ford) provided 1,851 unique reports and 1,720 warranty claims related to the alleged problem. It should be noted that as the result of investigation PE14-030, Ford conducted a safety recall (15V-340) ofMY 2011-2012 Ford Fusion and other vehicles using the same electric power assist steering unit to rectify incidents of loss of power steering assist. On November 20, 2017, PE16-011 was upgraded to this Engineering Analysis (EA17-004) to further assess the scope, frequency, and consequence of this failure. This was based on an analysis of the subject vehicle complaint data that had indicated an increased likelihood of failure as the vehicles age. At the time, the rate of occurrence of this failure was comparable to previous investigations involving loss of power steering assist including the previously mentioned PE14-030. During the EA, ODI’s analysis of the alleged defect in the subject vehicles identified the following: testing showed minor steering effort changes between “assist” and “no assist”, no root cause identified, a declining failure trend, the ramp-down or reduced assist provided when a DTC is set, a lower failure rate than the recalled Fusion vehicles, and the high age of the vehicles. A safety-related defect trend has not been identified. Accordingly, this Engineering Analysis is closed. See the attached Engineering Analysis Closing Report for details. The closing of this investigation does not constitute a finding by NHTSA that a safety defect does not exist, and ODI will take further actions if warranted by future circumstances. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Steering
On September 28, 2016, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE16-011) to investigate claims of power steering assist loss on model year (MY) 2010 Ford Fusion vehicles. During the PE, ODI received 718 unique claims related to the alleged problem with 598 reports indicating the power steering assist failed while driving at various speeds with no warning. Ford Motor Company (Ford) provided 1,851 unique reports and 1,720 warranty claims related to the alleged problem. It should be noted that as the result of investigation PE14-030, Ford conducted a safety recall (15V-340) ofMY 2011-2012 Ford Fusion and other vehicles using the same electric power assist steering unit to rectify incidents of loss of power steering assist. On November 20, 2017, PE16-011 was upgraded to this Engineering Analysis (EA17-004) to further assess the scope, frequency, and consequence of this failure. This was based on an analysis of the subject vehicle complaint data that had indicated an increased likelihood of failure as the vehicles age. At the time, the rate of occurrence of this failure was comparable to previous investigations involving loss of power steering assist including the previously mentioned PE14-030. During the EA, ODI’s analysis of the alleged defect in the subject vehicles identified the following: testing showed minor steering effort changes between “assist” and “no assist”, no root cause identified, a declining failure trend, the ramp-down or reduced assist provided when a DTC is set, a lower failure rate than the recalled Fusion vehicles, and the high age of the vehicles. A safety-related defect trend has not been identified. Accordingly, this Engineering Analysis is closed. See the attached Engineering Analysis Closing Report for details. The closing of this investigation does not constitute a finding by NHTSA that a safety defect does not exist, and ODI will take further actions if warranted by future circumstances. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Steering:rack And Pinion
On September 28, 2016, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE16-011) to investigate claims of power steering assist loss on model year (MY) 2010 Ford Fusion vehicles. During the PE, ODI received 718 unique claims related to the alleged problem with 598 reports indicating the power steering assist failed while driving at various speeds with no warning. Ford Motor Company (Ford) provided 1,851 unique reports and 1,720 warranty claims related to the alleged problem. It should be noted that as the result of investigation PE14-030, Ford conducted a safety recall (15V-340) ofMY 2011-2012 Ford Fusion and other vehicles using the same electric power assist steering unit to rectify incidents of loss of power steering assist. On November 20, 2017, PE16-011 was upgraded to this Engineering Analysis (EA17-004) to further assess the scope, frequency, and consequence of this failure. This was based on an analysis of the subject vehicle complaint data that had indicated an increased likelihood of failure as the vehicles age. At the time, the rate of occurrence of this failure was comparable to previous investigations involving loss of power steering assist including the previously mentioned PE14-030. During the EA, ODI’s analysis of the alleged defect in the subject vehicles identified the following: testing showed minor steering effort changes between “assist” and “no assist”, no root cause identified, a declining failure trend, the ramp-down or reduced assist provided when a DTC is set, a lower failure rate than the recalled Fusion vehicles, and the high age of the vehicles. A safety-related defect trend has not been identified. Accordingly, this Engineering Analysis is closed. See the attached Engineering Analysis Closing Report for details. The closing of this investigation does not constitute a finding by NHTSA that a safety defect does not exist, and ODI will take further actions if warranted by future circumstances. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Steering:rack And Pinion:rack
On September 28, 2016, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE16-011) to investigate claims of power steering assist loss on model year (MY) 2010 Ford Fusion vehicles. During the PE, ODI received 718 unique claims related to the alleged problem with 598 reports indicating the power steering assist failed while driving at various speeds with no warning. Ford Motor Company (Ford) provided 1,851 unique reports and 1,720 warranty claims related to the alleged problem. It should be noted that as the result of investigation PE14-030, Ford conducted a safety recall (15V-340) ofMY 2011-2012 Ford Fusion and other vehicles using the same electric power assist steering unit to rectify incidents of loss of power steering assist. On November 20, 2017, PE16-011 was upgraded to this Engineering Analysis (EA17-004) to further assess the scope, frequency, and consequence of this failure. This was based on an analysis of the subject vehicle complaint data that had indicated an increased likelihood of failure as the vehicles age. At the time, the rate of occurrence of this failure was comparable to previous investigations involving loss of power steering assist including the previously mentioned PE14-030. During the EA, ODI’s analysis of the alleged defect in the subject vehicles identified the following: testing showed minor steering effort changes between “assist” and “no assist”, no root cause identified, a declining failure trend, the ramp-down or reduced assist provided when a DTC is set, a lower failure rate than the recalled Fusion vehicles, and the high age of the vehicles. A safety-related defect trend has not been identified. Accordingly, this Engineering Analysis is closed. See the attached Engineering Analysis Closing Report for details. The closing of this investigation does not constitute a finding by NHTSA that a safety defect does not exist, and ODI will take further actions if warranted by future circumstances. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
PE16011 · Power Steering Failure
Opened Sep 28, 2016 · Closed Dec 25, 2017
Status: closed (inferred from source dates) · Steering; Steering:electric Power Assist System
On September 28th, 2016, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE16-011 to investigate claims of power steering assist loss on model year 2010 Ford Fusion vehicles.ODI has received 718 unique claims related to the alleged problem with 598 reports indicating the power steering assist failed while driving at speed with no warning.During the PE16-011 investigation, Ford Motor Company (Ford) provided 1851 unique reports and 1720 warranty claims related to the alleged problem.As the result of investigation PE14-030, Ford previously conducted a recall (15V-340) of the 2011-2012 Ford Fusion and other vehicles using the same electric power assist steering unit to rectify incidents of loss of power steering assist.An analysis of the subject vehicle complaint data indicates an increased likelihood of failure as the vehicles age.The rate of occurrence of this failure is comparable to previous investigations involving loss of power steering assist including the previously mentioned PE14-030.Therefore, the Preliminary Evaluation (PE16-011) has been upgraded to an Engineering Analysis to further assess the scope, frequency and consequence of this failure. ODI reports cited above can be reviewed at https://www.nhtsa.gov/recalls#vehicle under the identification (NHTSA ID) numbers found in the attached list.
Additional source detail variants (2)
Steering:electric Power Assist System
On September 28th, 2016, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE16-011 to investigate claims of power steering assist loss on model year 2010 Ford Fusion vehicles.ODI has received 718 unique claims related to the alleged problem with 598 reports indicating the power steering assist failed while driving at speed with no warning.During the PE16-011 investigation, Ford Motor Company (Ford) provided 1851 unique reports and 1720 warranty claims related to the alleged problem.As the result of investigation PE14-030, Ford previously conducted a recall (15V-340) of the 2011-2012 Ford Fusion and other vehicles using the same electric power assist steering unit to rectify incidents of loss of power steering assist.An analysis of the subject vehicle complaint data indicates an increased likelihood of failure as the vehicles age.The rate of occurrence of this failure is comparable to previous investigations involving loss of power steering assist including the previously mentioned PE14-030.Therefore, the Preliminary Evaluation (PE16-011) has been upgraded to an Engineering Analysis to further assess the scope, frequency and consequence of this failure. ODI reports cited above can be reviewed at https://www.nhtsa.gov/recalls#vehicle under the identification (NHTSA ID) numbers found in the attached list.
Steering
On September 28th, 2016, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE16-011 to investigate claims of power steering assist loss on model year 2010 Ford Fusion vehicles.ODI has received 718 unique claims related to the alleged problem with 598 reports indicating the power steering assist failed while driving at speed with no warning.During the PE16-011 investigation, Ford Motor Company (Ford) provided 1851 unique reports and 1720 warranty claims related to the alleged problem.As the result of investigation PE14-030, Ford previously conducted a recall (15V-340) of the 2011-2012 Ford Fusion and other vehicles using the same electric power assist steering unit to rectify incidents of loss of power steering assist.An analysis of the subject vehicle complaint data indicates an increased likelihood of failure as the vehicles age.The rate of occurrence of this failure is comparable to previous investigations involving loss of power steering assist including the previously mentioned PE14-030.Therefore, the Preliminary Evaluation (PE16-011) has been upgraded to an Engineering Analysis to further assess the scope, frequency and consequence of this failure. ODI reports cited above can be reviewed at https://www.nhtsa.gov/recalls#vehicle under the identification (NHTSA ID) numbers found in the attached list.
PE14030 · Electric Power Steering Failure
Opened Oct 2, 2014 · Closed Sep 10, 2015
Status: closed (inferred from source dates) · Steering:electric Power Assist System
The Office of Defects Investigation (ODI) opened a preliminary evaluation to investigate complaints of the loss of power steering while driving. The subject vehicles are equipped with a rack mounted Electric Power Assisted Steering (EPAS) unit.Some of the complaints alleged that the steering assist failed and resulted in increased steering efforts that contributed to a loss of control and in some cases a crash.The EPAS system was manufactured by TRW Automotive for Ford and was designated as Generation I.These units were first produced and put into vehicle production in July 2008 beginning with the model year (MY) 2010 Ford Fusion and Mercury Milan.The system is comprised of a mechanical steering rack-and-pinion gear with torque sensor, electric assist motor, motor position sensor and a power steering control module (PSCM). The PSCM is self-monitoring and designed to detect faults within the system and can store diagnostic trouble codes (DTCs) if a problem is detected.There are 29 potential DTCs the system can detect.Many of these allow the system to go into reduced-assist steering mode by using the default vehicle speed signal should the live speed signal be lost, if voltage to EPAS system falls below 10.7 or goes above 17 volts, the temperature at the PSCM goes above 105C (221F), or if high friction is detected.Some DTCs will cause the system to go into manual steering mode (no assist). On July 1, 2015, Ford filed a Defect Information Report (DIR) identifying a safety related defect in TRW GEN I EPAS systems installed in some of the subject vehicles (NHTSA Recall 15V-340, Ford No. 15S18).The DIR indicated that intermittent electrical connections caused by quality issues associated with conformal coat contamination and ribbon cable pin misalignment within the steering gear motor may lead to a loss of the motor position sensor signal, resulting in a sudden loss of power assist while driving.The recall covers approximately 393,623 vehicles built from September 2010 through February 2012:2011-12 Fusion built SEP 2010 - FEB 2012; 2011-12 Lincoln MKZ built SEP 2010 - FEB 2012; 2011 Milan built SEP 2010 - DEC 2010; 2011-13 Taurus built SEP 2010 - FEB 2012; 2011-13 Flex with 3.5L GTDI engine built SEP 2010 - FEB 2012; and 2011-13 MKS, MKT with 3.5L GTDI engine built SEP 2010 - FEB 2012.The repair consists of updating the PSCM software to prevent a loss of steering assist while driving. The revised software will provide audible and visual warnings to the driver. If one or more of the following DTCs are stored, C1B00-62, C200B-2F, C200B-61, C200B-62, C200C-2F, C200D-49, U0300-00, U2011-49, U2011-61, U3000-46, U3000-49, U3000-61, U3000-72, U3000-96, P07AE-09, the dealer will replace the EPAS system at no charge to the owner.ODI's analysis of failure data for this PE identified a total of 2,584 complaints to ODI and Ford and 9,967 Ford warranty claims related to the alleged defect.The recalled vehicles account for 1,634 of the complaints and 7,311 of the warranty claims.ODI's analysis identified 40 complaints alleging crashes that may be related to loss of steering assist while driving, 20 of which involved vehicles included in Ford's recall.The information available for the alleged crashes were not sufficient to assess specific causes of the incidents or to verify EPAS malfunctions in each case.Most of the crashes were low-speed impacts with curbs or roadside objects resulting in wheel or minor body damage.None of the injury claims indicated medical attention was required.In addition, statistical modeling of the failure data by NHTSA's National Center for Statistics and Analysis projected 10-year failur
EA12009 · Floor Mat Interference With Accelerator
Opened Dec 12, 2012 · Closed Jun 12, 2014
Status: closed (inferred from source dates) · Vehicle Speed Control; Vehicle Speed Control:accelerator Pedal
On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at Hermosillo Assembly Plant (HAP) from November 9, 2007, to October 31 ,2010.NHTSA testing determined that the original accessory all-weather mat with a single retention clip (Figure 1), may interfere with accelerator pedal return to idle with the mat retained by the clip and rotated clockwise.Both the single- and double-clip (Figure 2) all-weather floor mats may interfere with the accelerator pedal return to idle when the mats are not secured by the retention clip(s).Testing showed that this can occur if the mats are moved forward from the clipped position approximately two inches into a position in which the rear edge of the mats will abut the retention clip(s) when installed singly and align with the clip(s) when stacked on another floor mat.The pedal interference incidents reviewed by the Office of Defects Investigation (ODI) include 1 crash and 9 incidents with allegations of brake friction materials smoking and/or requiring repair for heat related damage.The crash incident occurred after the parking brake was applied at speed, resulting in loss-of-control vehicle yaw event caused by lock-up of the rear tires.The spin-out resulted in a side impact collision with an oncoming vehicle in an opposing lane of traffic. For the 29 incidents with sufficient information available to make an assessment; 23 (79%) were controlled by the driver either shifting to neutral, turning the engine off, or both; 4 (14%) were ended by the driver either kicking the pedal free (2) or pulling the mat away from the pedal (2); and 2 (7%) were ended by the pedal freeing itself from the mat with no apparent driver action.None of the drivers who reacted to the incident by shifting to neutral or turning the engine off reported any difficulties with either action.The subject mats were sold by Ford and Lincoln dealers directly to customers as an optional accessory equipment item or, beginning in November 2007, the mats were also available as a factory installed accessory if ordered with a new vehicle.Ford estimates that approximately 82,579 affected driver's side all weather floor mats were sold worldwide; either over the counter through Ford dealerships or as original equipment.Owners that purchased the subject all-weather floor mats as a factory installed accessory with their new vehicle will be notified to return their all weather floor mats to their Ford or Lincoln Dealership in exchange for replacement mats.Owners of all other potentially affected vehicles will be notified that, if they have an affected Ford driver's side all weather floor mat, they should return their mats to the dealership in exchange for replacement mats.The VOQs associated with the closing of this investigation are: 10327597, 10332233, 10334211, 10335336, 10339330, 10348772 (and duplicate 10342572), 10372674, 10379562, 10415911, 10426255, 10434107, 10521053, 10554966.This investigation is hereby closed.
Additional source detail variants (2)
Vehicle Speed Control:accelerator Pedal
On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at Hermosillo Assembly Plant (HAP) from November 9, 2007, to October 31 ,2010.NHTSA testing determined that the original accessory all-weather mat with a single retention clip (Figure 1), may interfere with accelerator pedal return to idle with the mat retained by the clip and rotated clockwise.Both the single- and double-clip (Figure 2) all-weather floor mats may interfere with the accelerator pedal return to idle when the mats are not secured by the retention clip(s).Testing showed that this can occur if the mats are moved forward from the clipped position approximately two inches into a position in which the rear edge of the mats will abut the retention clip(s) when installed singly and align with the clip(s) when stacked on another floor mat.The pedal interference incidents reviewed by the Office of Defects Investigation (ODI) include 1 crash and 9 incidents with allegations of brake friction materials smoking and/or requiring repair for heat related damage.The crash incident occurred after the parking brake was applied at speed, resulting in loss-of-control vehicle yaw event caused by lock-up of the rear tires.The spin-out resulted in a side impact collision with an oncoming vehicle in an opposing lane of traffic. For the 29 incidents with sufficient information available to make an assessment; 23 (79%) were controlled by the driver either shifting to neutral, turning the engine off, or both; 4 (14%) were ended by the driver either kicking the pedal free (2) or pulling the mat away from the pedal (2); and 2 (7%) were ended by the pedal freeing itself from the mat with no apparent driver action.None of the drivers who reacted to the incident by shifting to neutral or turning the engine off reported any difficulties with either action.The subject mats were sold by Ford and Lincoln dealers directly to customers as an optional accessory equipment item or, beginning in November 2007, the mats were also available as a factory installed accessory if ordered with a new vehicle.Ford estimates that approximately 82,579 affected driver's side all weather floor mats were sold worldwide; either over the counter through Ford dealerships or as original equipment.Owners that purchased the subject all-weather floor mats as a factory installed accessory with their new vehicle will be notified to return their all weather floor mats to their Ford or Lincoln Dealership in exchange for replacement mats.Owners of all other potentially affected vehicles will be notified that, if they have an affected Ford driver's side all weather floor mat, they should return their mats to the dealership in exchange for replacement mats.The VOQs associated with the closing of this investigation are: 10327597, 10332233, 10334211, 10335336, 10339330, 10348772 (and duplicate 10342572), 10372674, 10379562, 10415911, 10426255, 10434107, 10521053, 10554966.This investigation is hereby closed.
Vehicle Speed Control
On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at Hermosillo Assembly Plant (HAP) from November 9, 2007, to October 31 ,2010.NHTSA testing determined that the original accessory all-weather mat with a single retention clip (Figure 1), may interfere with accelerator pedal return to idle with the mat retained by the clip and rotated clockwise.Both the single- and double-clip (Figure 2) all-weather floor mats may interfere with the accelerator pedal return to idle when the mats are not secured by the retention clip(s).Testing showed that this can occur if the mats are moved forward from the clipped position approximately two inches into a position in which the rear edge of the mats will abut the retention clip(s) when installed singly and align with the clip(s) when stacked on another floor mat.The pedal interference incidents reviewed by the Office of Defects Investigation (ODI) include 1 crash and 9 incidents with allegations of brake friction materials smoking and/or requiring repair for heat related damage.The crash incident occurred after the parking brake was applied at speed, resulting in loss-of-control vehicle yaw event caused by lock-up of the rear tires.The spin-out resulted in a side impact collision with an oncoming vehicle in an opposing lane of traffic. For the 29 incidents with sufficient information available to make an assessment; 23 (79%) were controlled by the driver either shifting to neutral, turning the engine off, or both; 4 (14%) were ended by the driver either kicking the pedal free (2) or pulling the mat away from the pedal (2); and 2 (7%) were ended by the pedal freeing itself from the mat with no apparent driver action.None of the drivers who reacted to the incident by shifting to neutral or turning the engine off reported any difficulties with either action.The subject mats were sold by Ford and Lincoln dealers directly to customers as an optional accessory equipment item or, beginning in November 2007, the mats were also available as a factory installed accessory if ordered with a new vehicle.Ford estimates that approximately 82,579 affected driver's side all weather floor mats were sold worldwide; either over the counter through Ford dealerships or as original equipment.Owners that purchased the subject all-weather floor mats as a factory installed accessory with their new vehicle will be notified to return their all weather floor mats to their Ford or Lincoln Dealership in exchange for replacement mats.Owners of all other potentially affected vehicles will be notified that, if they have an affected Ford driver's side all weather floor mat, they should return their mats to the dealership in exchange for replacement mats.The VOQs associated with the closing of this investigation are: 10327597, 10332233, 10334211, 10335336, 10339330, 10348772 (and duplicate 10342572), 10372674, 10379562, 10415911, 10426255, 10434107, 10521053, 10554966.This investigation is hereby closed.
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