NHTSA owner reports · September 18, 2026 snapshot.
Service Brakes complaints
79 reportsClear category filter49,098 miles · Jan 5, 2015
Service BrakesSteering
I WAS MAKING A RIGHT TURN FROM A SIDE STREET, ABOUT 100 YARDS FROM MY HOME. AS I GOT ON ROAD, LIGHTS WENT ON THE DASH ABOUT BRAKES ADVANCE SERVICE AND THE BRAKES LOST POWER. CAUSED ME TO HAVE TO USE SIGNIFICANT PRESSURE TO MAKE BRAKES WORK. I WENT ABOUT 1 MILE AND INTO A PARKING LOT. I STOPPED AND RESTARTED THE CAR AND THINGS WE…
Read full complaint
I WAS MAKING A RIGHT TURN FROM A SIDE STREET, ABOUT 100 YARDS FROM MY HOME. AS I GOT ON ROAD, LIGHTS WENT ON THE DASH ABOUT BRAKES ADVANCE SERVICE AND THE BRAKES LOST POWER. CAUSED ME TO HAVE TO USE SIGNIFICANT PRESSURE TO MAKE BRAKES WORK. I WENT ABOUT 1 MILE AND INTO A PARKING LOT. I STOPPED AND RESTARTED THE CAR AND THINGS WENT BACK TO NORMAL. THIS COULD HAVE CAUSED AN ACCIDENT SINCE IT WAS SUDDEN AND THERE WAS A LOSS OF CONTROL IN TRAFFIC. I CALLED DEALERSHIP AND THEY SAID THAT IT MAY HAVE BEEN FROM CAR SITTING FOR A WEEK AND THAT UNLESS THE PROBLEM CAN BE REPEATED AT THE DEALERSHIP, THEY CANNOT FIX SOMETHING THAT ISN'T BROKEN. THE CAR DID THE EXACT THING AGAIN TURNING OUT OF MY DRIVEWAY ON 1-5-15. STOPPED AND RESTARTED CAR AND IT WENT BACK TO NORMAL. THIS IS NOT SAFE AND SHOULD BE RECALLED. INTERMITTANT PROBLEMS CAN STILL KILL. *TR
NHTSA ODI #10670120
106,000 miles · Nov 19, 2014
Service Brakes
TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING 5 MPH, THE CHECK BRAKE SYSTEM LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE BRAKES FAILED AND FORCED THE CONTACT TO APPLY EXCESSIVE FORCE TO THE BRAKE PEDAL TO SUCCESSFULLY STOP THE VEHICLE. THE CONTACT PULLED OVER TO THE SHOULDER OF THE ROAD AND REPLENISHED THE BRAK…
Read full complaint
TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING 5 MPH, THE CHECK BRAKE SYSTEM LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE BRAKES FAILED AND FORCED THE CONTACT TO APPLY EXCESSIVE FORCE TO THE BRAKE PEDAL TO SUCCESSFULLY STOP THE VEHICLE. THE CONTACT PULLED OVER TO THE SHOULDER OF THE ROAD AND REPLENISHED THE BRAKE FLUID. THE VEHICLE RESUMED NORMAL OPERATION, BUT THE FAILURE RECURRED THE FOLLOWING DAY. THE DEALER STATED THAT THE BRAKE SIMULATOR SENOR FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 106,000.
NHTSA ODI #10659290
101,000 miles · Sep 23, 2014
Service Brakes
OUR 2010 FORD FUSION RECENTLY LOST ITS ELECTRONIC BRAKES DURING RUSH HOUR TRAFFIC. LUCKILY, IT WAS STOPPED AT THE TIME. IT IS NO LONGER UNDER WARRANTY, BUT WE KNOW THERE HAVE BEEN ISSUES WITH THE ELECTRONIC BRAKES ON THIS CAR (CUSTOMER SATISFACTION PROGRAM 10B13 STATED ON CR WEBSITE, SEE CONSUMER REPORTS NEWS: FEB 4, 2010 4:07PM…
Read full complaint
OUR 2010 FORD FUSION RECENTLY LOST ITS ELECTRONIC BRAKES DURING RUSH HOUR TRAFFIC. LUCKILY, IT WAS STOPPED AT THE TIME. IT IS NO LONGER UNDER WARRANTY, BUT WE KNOW THERE HAVE BEEN ISSUES WITH THE ELECTRONIC BRAKES ON THIS CAR (CUSTOMER SATISFACTION PROGRAM 10B13 STATED ON CR WEBSITE, SEE CONSUMER REPORTS NEWS: FEB 4, 2010 4:07PM.) COLUMBIA FORD SAID THEY UPGRADED THE COMPUTER BACK IN SEPT OF 2010. WHEN WE ORIGINALLY PURCHASED THIS CAR, THE ELECTRONIC BRAKES HAD FAILED 3 TIMES IN THE FIRST FEW MONTHS OF OWNING IT. THIS IS NOW THE 4TH TIME THE BRAKES HAVE BEEN LOST ON THE CAR. TODAY COLUMBIA FORD STATED THEY WILL DO A DIAGNOSES FOR $120.00, BUT THEY MAY NOT EVEN BE ABLE TO RECREATE THE ISSUE BUT WILL STILL CHARGE US. WHEN WE ORIGINALLY HAD THE PROBLEM WITH THE BRAKES IN 2010 THEY SAID THERE WAS NOTHING WRONG WITH THE CAR BECAUSE THEY COULDN'T DUPLICATE IT. EVENTUALLY, WE WERE PROVEN CORRECT WHEN SOMEONE FROM FORD HEADQUARTERS GOT INVOLVED AND DISCOVERED THE PROBLEM. WE WOULD LIKE FORD HEADQUARTERS TO GET INVOLVED AGAIN AND HOPEFULLY FIX THE ELECTRONIC BRAKES FREE OF CHARGE, OR FOR A VERY SMALL FEE. WE DON'T KNOW IF THERE ARE ANY OTHER 2010 FORD FUSION HYBRIDS WITH OVER 100,000 MILES BUT MAYBE IF SOMEONE AT FORD LOOKS INTO THIS ISSUE SO WE CAN AVOID A TRAGEDY. MAYBE THE SOFTWARE UPGRADE NEEDS AN ADDITIONAL UPGRADE NOW THAT THE CAR IS OVER 100,000 MILES? THE FORD CUSTOMER RELATIONSHIP WEBSITE RESPONDED TO OUR INQUIRY TODAY THAT THERE IS BASICALLY NOTHING THEY CAN DO FOR US, PLEASE CONSIDER LOOKING INTO THIS AS WE NEED SOMEONE TO HELP US. WE PERSONALLY HAVE AN URGENCY IN GETTING THIS RESOLVED AS A FAMILY MEMBER THAT RIDES IN THE CAR IS 4 MONTHS PREGNANT AND HER LIFE AND THE NEW LIFE ARE BOTH AT STAKE IF SOMETHING SHOULD HAPPEN IN OUR CAR IF THE BRAKES FAIL AGAIN. WE WOULD APPRECIATE ANY HELP YOU CAN PROVIDE US. PLEASE CALL ME IF ANY QUESTIONS. *TR
NHTSA ODI #10638547
76,500 miles · Feb 12, 2014
Service Brakes
ON 1/6/14 AND 1/7/14, THE BRAKE WARNING SIGN WOULD BRIEFLY LIGHT UP IN THE UPPER LEFT END OF THE DASHBOARD. THE LOCAL DEALERSHIP CHANGED OIL AND FILTER AND PERFORMED A MULTI-POINT INSPECTION ON 1/8/14 AND FOUND NO BREAK PROBLEM. ON 1/31/14, WHILE ON CRUISE CONTROL AT 55 MPH, THE CAR STARTED DECELERATING TO 50, 45 AND 40 MPH ON…
Read full complaint
ON 1/6/14 AND 1/7/14, THE BRAKE WARNING SIGN WOULD BRIEFLY LIGHT UP IN THE UPPER LEFT END OF THE DASHBOARD. THE LOCAL DEALERSHIP CHANGED OIL AND FILTER AND PERFORMED A MULTI-POINT INSPECTION ON 1/8/14 AND FOUND NO BREAK PROBLEM. ON 1/31/14, WHILE ON CRUISE CONTROL AT 55 MPH, THE CAR STARTED DECELERATING TO 50, 45 AND 40 MPH ON THE HIGHWAY IN JUST A FEW SECONDS; I DID NOT HAVE TIME TO READ THE WARNING SIGNAL AND I ONLY SAW THE WORD "BREAK." I WAS ABLE TO RESUME MY DRIVING WITHOUT ANY FURTHER INCIDENCE. A SIMILAR DECELERATION INCIDENT HAPPENED ON 2/3/14. THE WARNING SIGNAL WAS LONGER AND I THOUGHT I READ IN THE UPPER LEFT END OF THE DASHBOARD: "BRAKE PAD ENGAGED." THE LOCAL DEALER CHECKED THE BREAK SYSTEM AND COULD NOT FIND ANYTHING WRONG. THE SERVICE DEPARTMENT CONTACTED THE FORD MOTOR COMPANY THAT HAD NO CLUE ABOUT THE PROBLEM. ANOTHER SIMILAR DECELERATION INCIDENT HAPPENED AGAIN ON 2/11/14. THE WARNING SIGNAL WAS LONGER AND READ:" PARK BRAKE ENGAGED." THE BRAKE SIGNAL ALSO CAME ON IN THE LOWER RIGHT END OF THE DASHBOARD. AGAIN, I WAS ABLE TO COMPLETE MY DRIVE AND LATER DRIVE BACK (ONE HOUR) TO THE LOCAL DEALER SERVICE DEPARTMENT WITHOUT FURTHER INCIDENCE. ON 2/12/14, THE SERVICE DEPARTMENT NOTIFIED ME THAT IT DID NOT FIND ANYTHING WRONG AND "HEADQUARTERS" IS SAYING THAT IT NEEDS TO SEE THE WARNING SIGNAL (THAT LASTS ONLY A FEW SECONDS TO ONE MINUTE). I AM TELLING THEM THAT I WANT TO DRIVE A SAFE CAR AND NOT HAVE IT SUDDENLY DECELERATE IN FRONT OF A SEMI-TRUCK. THE CAR IS STILL IN THE DEALER'S SERVICE DEPARTMENT. I WOULD APPRECIATE ANY ASSISTANCE IN THIS MATTER. *TR
NHTSA ODI #10564145
19,300 miles · Feb 9, 2014
Fuel/propulsion SystemService BrakesSteeringCrash
MONDAY, JAN. 27 - POWER SUDDENLY GAVE OUT WHEN ACCELERATING ON FREEWAY. SERVICE WRENCH HAD BEEN ON EARLIER THAT DAY BUT HAD GONE OFF. DIXON FORD TOLD US IT WAS OK TO DRIVE. I WAS IN LEFT LANE AND HAD TO CROSS 5 LANES TO GET TO MEDIAN. TOOK IT IN TO WALNUT CREEK FORD AND THEY "RE-FLASHED IT", SAYING NO CONCERN WAS PRESENT AT THE …
Read full complaint
MONDAY, JAN. 27 - POWER SUDDENLY GAVE OUT WHEN ACCELERATING ON FREEWAY. SERVICE WRENCH HAD BEEN ON EARLIER THAT DAY BUT HAD GONE OFF. DIXON FORD TOLD US IT WAS OK TO DRIVE. I WAS IN LEFT LANE AND HAD TO CROSS 5 LANES TO GET TO MEDIAN. TOOK IT IN TO WALNUT CREEK FORD AND THEY "RE-FLASHED IT", SAYING NO CONCERN WAS PRESENT AT THE TIME. THEY GAVE THE DANGEROUS CAR BACK TO US FRI, JAN 31ST 130 MILES DRIVEN IN 2ND LANE (ONE FROM CARPOOL LANE) AT 65 MPH ACCEL LIGHTLY SUDDENLY, CAR'S GAS GAVE OUT, LIKE BEFORE THE ROAD CURVED TO RIGHT. TRY TO STEER CAR RIGHT TO FOLLOW LANE AS CAR DECEL NOTICED THAT STEERING NOT RESPONDING, EVEN TO STRONGEST INPUTS (ALMOST LIKE LOCKED, LIKE CAR WAS OFF) TRIED TO HIT BRAKES, BUT PEDAL SANK TO FLOOR NO RESPONSE REGARDLESS OF PRESSURE. KEPT PRESSURE BUT CAR DID NOT SLOW BEGAN TO DRIFT PASSENGER GRABBED WHEEL ALSO AND TRIED TO PULL RIGHT. GRADUALLY STARTED TO GO RIGHT, BUT WITH EXTREME FORCE APPLIED. AFTER FORCE, WHEEL AT MOST 5 DEGREES TURN EMERGENCY BRAKE TO SLOW (NOT STOP) STEERING CORRECTIONS COULD NOT SUFFICIENTLY TURN CAR SO CAR SLAMMED INTO CONCRETE MEDIAN AT 50 MPH TIGHTENED EMERGENCY BRAKE AND CONTINUED TO PULL ON THE WHEEL SLID ALONG MEDIAN AS CAR SCREECHED CAR FINALLY STOPPED ON THE LEFT SIDE OF FREEWAY GEAR SELECTOR LOCKED IN DRIVE TURNED OFF THE ENGINE WHILE THE SELECTOR WAS STILL IN PARK. RESPONDING CHP OFFICER K. ALLEMAN ASKED US TO DRIVE CAR TO THE OTHER SIDE OF THE FREEWAY COULD NOT START CAR. TURNED KEY 3 TIMES BUT CAR REFUSED TO RESPOND. GETTING VERY HOT IN THE CAR, JUST LIKE MON, PROB 95 -100 AMBIENT TEMP AGAIN WHEN EXT. TEMP. 58 FINALLY ABLE TO SELECT NEUTRAL AND RELEASE PARKING BRAKE. CAR DID NOT START PAX&I HAD TO PULL HARD TO GET WHEEL TO TURN AT ALL INCIDENT REPORT #[XXX] OFFICER CONFIRMED BRAKES, STEERING, AND POWER WERE ALL GONE. DETAILS IN REPT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #10563626
43,400 miles · Jan 2, 2014
Service Brakes
IN AUGUST 2013 I EXPERIENCED COMPLETE BRAKE FAILURE ON MY 2010 FORD FUSION HYBRID. AS I WAS DRIVING OUT OF A PARKING LOT MY BRAKES FAILED, AND ALL OF MY WARNING INDICATORS ON THE ELECTRONIC DASHBOARD LIT UP. I WAS ABLE TO DRIVE BACK INTO THE PARKING LOT AND COAST TO FULL STOP. THE INCIDENT IS EXACTLY WHAT WAS DESCRIBED BY ANOTH…
Read full complaint
IN AUGUST 2013 I EXPERIENCED COMPLETE BRAKE FAILURE ON MY 2010 FORD FUSION HYBRID. AS I WAS DRIVING OUT OF A PARKING LOT MY BRAKES FAILED, AND ALL OF MY WARNING INDICATORS ON THE ELECTRONIC DASHBOARD LIT UP. I WAS ABLE TO DRIVE BACK INTO THE PARKING LOT AND COAST TO FULL STOP. THE INCIDENT IS EXACTLY WHAT WAS DESCRIBED BY ANOTHER OWNER WHO POSTED THIS DESCRIPTION, WHICH IS EXACTLY WHAT HAPPENED TO ME: "WHILE DRIVING DOWN THE ROAD THE BRAKES SUDDENLY HIT THE FLOOR AND THERE WAS NO MINIMUM RESISTANCE." THERE WAS A CUSTOMER SATISFACTION PROGRAM INITIATED BY FORD FOR THE FORD FUSION HYBRID MADE ON OR BEFORE OCTOBER 17, 2009. MY FORD FUSION HYBRID WAS MADE IN NOVEMBER 2009, WHICH MAKES ME BELIEVE THE FIX WAS NOT INITIATED ON MODELS MADE JUST AFTER THE CSP! I HAVE NEVER EXPERIENCED ANYTHING LIKE THIS. I HAD TO HAVE MY EMC AND HCU REPLACED. I BOUGHT THE CAR NEW IN JANUARY 2011, 2 1/2 YEARS LATER I AM HAVING THESE ISSUES, WHICH I HAVE NEVER EXPERIENCED WITH ANY OTHER VEHICLE I HAVE EVER OWNED. I THINK FORD IS AWARE OF THESE ISSUES, AND ARE NOT RECALLING THE VEHICLES THAT ARE STILL AFFECTED. I FEEL LUCKY I WAS ABLE TO GET THE CAR OFF THE ROAD SAFELY WITHOUT GETTING INTO AN ACCIDENT. THIS IS A VERY DANGEROUS SITUATION. PRIOR TO THIS HAPPENING, I HAD MY CAR IN FOR A DIFFERENT ISSUE, AND THE SERVICE REP MENTIONED IF SOMETHING SHOULD HAPPEN TO MY BRAKES, IT WILL BE VERY EXPENSIVE TO FIX, I NOW WONDER IF HE WAS AWARE OF THIS PROBLEM BECAUSE OTHERS HAVE ALSO EXPERIENCED THIS ISSUE! *TR
NHTSA ODI #10558248
67,000 miles · Oct 23, 2013
Service Brakes
AFTER EXITING THE PARKING LOT OF DOWNTOWN DISNEY IN LAKE BUENA VISTA FL, A SERIES OF WARNING LIGHTS CAME ON THE DASH AND I EXPERIENCED ALMOST A COMPLETE FAILURE OF THE BRAKE SYSTEM. I NARROWLY MISSED HITTING A PEDESTRIAN AND A MAINTENANCE VEHICLE. I MANAGED TO SLOWLY DRIVE BACK TO THE PARKING LOT. THE CAR WAS NOT DRIVABLE AN…
Read full complaint
AFTER EXITING THE PARKING LOT OF DOWNTOWN DISNEY IN LAKE BUENA VISTA FL, A SERIES OF WARNING LIGHTS CAME ON THE DASH AND I EXPERIENCED ALMOST A COMPLETE FAILURE OF THE BRAKE SYSTEM. I NARROWLY MISSED HITTING A PEDESTRIAN AND A MAINTENANCE VEHICLE. I MANAGED TO SLOWLY DRIVE BACK TO THE PARKING LOT. THE CAR WAS NOT DRIVABLE AND THE CAR WAS TOWED TO A LOCAL FORD DEALER. *TR
NHTSA ODI #10549038
25,000 miles · Mar 1, 2013
Service BrakesVehicle Speed ControlCrash
DRIVER WAS IN SMALL LOCAL SHOPPING CENTER, HE TURNED INTO PARKING SPACE, APPLIED BRAKE, WHEN CAR ACCELERATED OVER CURB ONTO SIDEWALK AND THROUGH FRONT OF BUILDING. *TR
NHTSA ODI #10500963
52,395 miles · Feb 16, 2013
Service Brakes
ON 1/1712013 I WAS DRIVING BACK TO MY OFFICE IN LIGHT TRAFFIC WHEN SUDDENLY I HEARD A DING AND NOTICED RED WORDS APPEARED ON MY DASH WHERE THE HYBRID GAUGE NORMALLY IS. IT READ BRAKE SYSTEM FAILURE. I HAD IT TOWED FROM MY MECHANIC TO THE DEALERSHIP MECHANIC. I WAS TOLD IT WAS THE VACUUM HOSE AND HAD IT REPAIRED. ON 2/15/2013, IT…
Read full complaint
ON 1/1712013 I WAS DRIVING BACK TO MY OFFICE IN LIGHT TRAFFIC WHEN SUDDENLY I HEARD A DING AND NOTICED RED WORDS APPEARED ON MY DASH WHERE THE HYBRID GAUGE NORMALLY IS. IT READ BRAKE SYSTEM FAILURE. I HAD IT TOWED FROM MY MECHANIC TO THE DEALERSHIP MECHANIC. I WAS TOLD IT WAS THE VACUUM HOSE AND HAD IT REPAIRED. ON 2/15/2013, IT HAPPENED AGAIN, TWICE. FIRST TIME I WAS GOING ABOUT 30MPH AND MADE A HARD RIGHT TURN TO A SIDE STREET WHERE ONCE AGAIN PUMPING THE BRAKES DID NOTHING. I SWITCHED TO NEUTRAL AND COASTED TO A STOP. AFTER 10 MINUTES I DECIDED TO DRIVE HOME AND I WOULD CALL THE MECHANICS IN THE MORNING (THEY WERE ALREADY CLOSED). EN ROUTE TO MY HOUSE, WHICH WAS 3 MILES FROM THE FAILURE POINT, THEY FAILED AGAIN. SAME MESSAGE, SAME DING, SAME PROBLEM. NO BRAKE POWER OF ANY SORT. I FLIPPED ON MY HAZARD LIGHTS ON, SWITCHED TO NEUTRAL, WHICH DID SLIGHTLY SLOW THE CAR DOWN, AND ROLLED DOWN A BRIDGE. I TOOK THE FIRST HARD RIGHT TURN AND WAS ABLE TO GET SLOW ENOUGH TO GRAB THE EMERGENCY BRAKE AND TURN OFF THE CAR. IT HAS BEEN TOWED BACK TO THE DEALERSHIP AND I WILL TALK TO THEM, AGAIN, IN THE MORNING WHEN THEY OPEN. *TR
NHTSA ODI #10498326
NHTSA investigations
6DP26004 · Anti-lock Brake System (abs) Malfunction Indicator Lamp (mil) Illuminated
Opened Apr 9, 2026 · No close date supplied
Status: open (inferred from source dates) · Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip:control Unit/module
The Office of Defects Investigation (ODI) received a petition on December 22, 2025, requesting a defect investigation into the hydraulic control unit (HCU) for the Anti-lock Braking System (ABS) on the MY 2010 Ford Fusion Hybrid. The petition alleges that an illuminated ABS MIL is associated with a failure of the ABS HCU, resulting in ABS malfunction, loss of traction and electronic stability control functions, and reduced braking performance, particularly on slippery road surfaces. A defect petition has been opened to evaluate the issue and determine whether to grant or deny the petition.The petition can be reviewed at NHTSA.gov under ODI number 11647929.
DP22005 · Pedestrian Alert Sounds
Opened Jan 27, 2023 · Closed Aug 7, 2023
Status: closed (inferred from source dates) · Electrical System:propulsion System
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
EA17004 · Power Steering Failure
Opened Nov 20, 2017 · Closed Feb 9, 2024
Status: closed (inferred from source dates) · Steering; Steering:electric Power Assist System; Steering:rack And Pinion; Steering:rack And Pinion:rack
On September 28, 2016, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE16-011) to investigate claims of power steering assist loss on model year (MY) 2010 Ford Fusion vehicles. During the PE, ODI received 718 unique claims related to the alleged problem with 598 reports indicating the power steering assist failed while driving at various speeds with no warning. Ford Motor Company (Ford) provided 1,851 unique reports and 1,720 warranty claims related to the alleged problem. It should be noted that as the result of investigation PE14-030, Ford conducted a safety recall (15V-340) ofMY 2011-2012 Ford Fusion and other vehicles using the same electric power assist steering unit to rectify incidents of loss of power steering assist. On November 20, 2017, PE16-011 was upgraded to this Engineering Analysis (EA17-004) to further assess the scope, frequency, and consequence of this failure. This was based on an analysis of the subject vehicle complaint data that had indicated an increased likelihood of failure as the vehicles age. At the time, the rate of occurrence of this failure was comparable to previous investigations involving loss of power steering assist including the previously mentioned PE14-030. During the EA, ODI’s analysis of the alleged defect in the subject vehicles identified the following: testing showed minor steering effort changes between “assist” and “no assist”, no root cause identified, a declining failure trend, the ramp-down or reduced assist provided when a DTC is set, a lower failure rate than the recalled Fusion vehicles, and the high age of the vehicles. A safety-related defect trend has not been identified. Accordingly, this Engineering Analysis is closed. See the attached Engineering Analysis Closing Report for details. The closing of this investigation does not constitute a finding by NHTSA that a safety defect does not exist, and ODI will take further actions if warranted by future circumstances. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (4)
Steering:electric Power Assist System
On September 28, 2016, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE16-011) to investigate claims of power steering assist loss on model year (MY) 2010 Ford Fusion vehicles. During the PE, ODI received 718 unique claims related to the alleged problem with 598 reports indicating the power steering assist failed while driving at various speeds with no warning. Ford Motor Company (Ford) provided 1,851 unique reports and 1,720 warranty claims related to the alleged problem. It should be noted that as the result of investigation PE14-030, Ford conducted a safety recall (15V-340) ofMY 2011-2012 Ford Fusion and other vehicles using the same electric power assist steering unit to rectify incidents of loss of power steering assist. On November 20, 2017, PE16-011 was upgraded to this Engineering Analysis (EA17-004) to further assess the scope, frequency, and consequence of this failure. This was based on an analysis of the subject vehicle complaint data that had indicated an increased likelihood of failure as the vehicles age. At the time, the rate of occurrence of this failure was comparable to previous investigations involving loss of power steering assist including the previously mentioned PE14-030. During the EA, ODI’s analysis of the alleged defect in the subject vehicles identified the following: testing showed minor steering effort changes between “assist” and “no assist”, no root cause identified, a declining failure trend, the ramp-down or reduced assist provided when a DTC is set, a lower failure rate than the recalled Fusion vehicles, and the high age of the vehicles. A safety-related defect trend has not been identified. Accordingly, this Engineering Analysis is closed. See the attached Engineering Analysis Closing Report for details. The closing of this investigation does not constitute a finding by NHTSA that a safety defect does not exist, and ODI will take further actions if warranted by future circumstances. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Steering
On September 28, 2016, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE16-011) to investigate claims of power steering assist loss on model year (MY) 2010 Ford Fusion vehicles. During the PE, ODI received 718 unique claims related to the alleged problem with 598 reports indicating the power steering assist failed while driving at various speeds with no warning. Ford Motor Company (Ford) provided 1,851 unique reports and 1,720 warranty claims related to the alleged problem. It should be noted that as the result of investigation PE14-030, Ford conducted a safety recall (15V-340) ofMY 2011-2012 Ford Fusion and other vehicles using the same electric power assist steering unit to rectify incidents of loss of power steering assist. On November 20, 2017, PE16-011 was upgraded to this Engineering Analysis (EA17-004) to further assess the scope, frequency, and consequence of this failure. This was based on an analysis of the subject vehicle complaint data that had indicated an increased likelihood of failure as the vehicles age. At the time, the rate of occurrence of this failure was comparable to previous investigations involving loss of power steering assist including the previously mentioned PE14-030. During the EA, ODI’s analysis of the alleged defect in the subject vehicles identified the following: testing showed minor steering effort changes between “assist” and “no assist”, no root cause identified, a declining failure trend, the ramp-down or reduced assist provided when a DTC is set, a lower failure rate than the recalled Fusion vehicles, and the high age of the vehicles. A safety-related defect trend has not been identified. Accordingly, this Engineering Analysis is closed. See the attached Engineering Analysis Closing Report for details. The closing of this investigation does not constitute a finding by NHTSA that a safety defect does not exist, and ODI will take further actions if warranted by future circumstances. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Steering:rack And Pinion
On September 28, 2016, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE16-011) to investigate claims of power steering assist loss on model year (MY) 2010 Ford Fusion vehicles. During the PE, ODI received 718 unique claims related to the alleged problem with 598 reports indicating the power steering assist failed while driving at various speeds with no warning. Ford Motor Company (Ford) provided 1,851 unique reports and 1,720 warranty claims related to the alleged problem. It should be noted that as the result of investigation PE14-030, Ford conducted a safety recall (15V-340) ofMY 2011-2012 Ford Fusion and other vehicles using the same electric power assist steering unit to rectify incidents of loss of power steering assist. On November 20, 2017, PE16-011 was upgraded to this Engineering Analysis (EA17-004) to further assess the scope, frequency, and consequence of this failure. This was based on an analysis of the subject vehicle complaint data that had indicated an increased likelihood of failure as the vehicles age. At the time, the rate of occurrence of this failure was comparable to previous investigations involving loss of power steering assist including the previously mentioned PE14-030. During the EA, ODI’s analysis of the alleged defect in the subject vehicles identified the following: testing showed minor steering effort changes between “assist” and “no assist”, no root cause identified, a declining failure trend, the ramp-down or reduced assist provided when a DTC is set, a lower failure rate than the recalled Fusion vehicles, and the high age of the vehicles. A safety-related defect trend has not been identified. Accordingly, this Engineering Analysis is closed. See the attached Engineering Analysis Closing Report for details. The closing of this investigation does not constitute a finding by NHTSA that a safety defect does not exist, and ODI will take further actions if warranted by future circumstances. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Steering:rack And Pinion:rack
On September 28, 2016, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE16-011) to investigate claims of power steering assist loss on model year (MY) 2010 Ford Fusion vehicles. During the PE, ODI received 718 unique claims related to the alleged problem with 598 reports indicating the power steering assist failed while driving at various speeds with no warning. Ford Motor Company (Ford) provided 1,851 unique reports and 1,720 warranty claims related to the alleged problem. It should be noted that as the result of investigation PE14-030, Ford conducted a safety recall (15V-340) ofMY 2011-2012 Ford Fusion and other vehicles using the same electric power assist steering unit to rectify incidents of loss of power steering assist. On November 20, 2017, PE16-011 was upgraded to this Engineering Analysis (EA17-004) to further assess the scope, frequency, and consequence of this failure. This was based on an analysis of the subject vehicle complaint data that had indicated an increased likelihood of failure as the vehicles age. At the time, the rate of occurrence of this failure was comparable to previous investigations involving loss of power steering assist including the previously mentioned PE14-030. During the EA, ODI’s analysis of the alleged defect in the subject vehicles identified the following: testing showed minor steering effort changes between “assist” and “no assist”, no root cause identified, a declining failure trend, the ramp-down or reduced assist provided when a DTC is set, a lower failure rate than the recalled Fusion vehicles, and the high age of the vehicles. A safety-related defect trend has not been identified. Accordingly, this Engineering Analysis is closed. See the attached Engineering Analysis Closing Report for details. The closing of this investigation does not constitute a finding by NHTSA that a safety defect does not exist, and ODI will take further actions if warranted by future circumstances. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
PE16011 · Power Steering Failure
Opened Sep 28, 2016 · Closed Dec 25, 2017
Status: closed (inferred from source dates) · Steering; Steering:electric Power Assist System
On September 28th, 2016, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE16-011 to investigate claims of power steering assist loss on model year 2010 Ford Fusion vehicles.ODI has received 718 unique claims related to the alleged problem with 598 reports indicating the power steering assist failed while driving at speed with no warning.During the PE16-011 investigation, Ford Motor Company (Ford) provided 1851 unique reports and 1720 warranty claims related to the alleged problem.As the result of investigation PE14-030, Ford previously conducted a recall (15V-340) of the 2011-2012 Ford Fusion and other vehicles using the same electric power assist steering unit to rectify incidents of loss of power steering assist.An analysis of the subject vehicle complaint data indicates an increased likelihood of failure as the vehicles age.The rate of occurrence of this failure is comparable to previous investigations involving loss of power steering assist including the previously mentioned PE14-030.Therefore, the Preliminary Evaluation (PE16-011) has been upgraded to an Engineering Analysis to further assess the scope, frequency and consequence of this failure. ODI reports cited above can be reviewed at https://www.nhtsa.gov/recalls#vehicle under the identification (NHTSA ID) numbers found in the attached list.
Additional source detail variants (2)
Steering:electric Power Assist System
On September 28th, 2016, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE16-011 to investigate claims of power steering assist loss on model year 2010 Ford Fusion vehicles.ODI has received 718 unique claims related to the alleged problem with 598 reports indicating the power steering assist failed while driving at speed with no warning.During the PE16-011 investigation, Ford Motor Company (Ford) provided 1851 unique reports and 1720 warranty claims related to the alleged problem.As the result of investigation PE14-030, Ford previously conducted a recall (15V-340) of the 2011-2012 Ford Fusion and other vehicles using the same electric power assist steering unit to rectify incidents of loss of power steering assist.An analysis of the subject vehicle complaint data indicates an increased likelihood of failure as the vehicles age.The rate of occurrence of this failure is comparable to previous investigations involving loss of power steering assist including the previously mentioned PE14-030.Therefore, the Preliminary Evaluation (PE16-011) has been upgraded to an Engineering Analysis to further assess the scope, frequency and consequence of this failure. ODI reports cited above can be reviewed at https://www.nhtsa.gov/recalls#vehicle under the identification (NHTSA ID) numbers found in the attached list.
Steering
On September 28th, 2016, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE16-011 to investigate claims of power steering assist loss on model year 2010 Ford Fusion vehicles.ODI has received 718 unique claims related to the alleged problem with 598 reports indicating the power steering assist failed while driving at speed with no warning.During the PE16-011 investigation, Ford Motor Company (Ford) provided 1851 unique reports and 1720 warranty claims related to the alleged problem.As the result of investigation PE14-030, Ford previously conducted a recall (15V-340) of the 2011-2012 Ford Fusion and other vehicles using the same electric power assist steering unit to rectify incidents of loss of power steering assist.An analysis of the subject vehicle complaint data indicates an increased likelihood of failure as the vehicles age.The rate of occurrence of this failure is comparable to previous investigations involving loss of power steering assist including the previously mentioned PE14-030.Therefore, the Preliminary Evaluation (PE16-011) has been upgraded to an Engineering Analysis to further assess the scope, frequency and consequence of this failure. ODI reports cited above can be reviewed at https://www.nhtsa.gov/recalls#vehicle under the identification (NHTSA ID) numbers found in the attached list.
PE14030 · Electric Power Steering Failure
Opened Oct 2, 2014 · Closed Sep 10, 2015
Status: closed (inferred from source dates) · Steering:electric Power Assist System
The Office of Defects Investigation (ODI) opened a preliminary evaluation to investigate complaints of the loss of power steering while driving. The subject vehicles are equipped with a rack mounted Electric Power Assisted Steering (EPAS) unit.Some of the complaints alleged that the steering assist failed and resulted in increased steering efforts that contributed to a loss of control and in some cases a crash.The EPAS system was manufactured by TRW Automotive for Ford and was designated as Generation I.These units were first produced and put into vehicle production in July 2008 beginning with the model year (MY) 2010 Ford Fusion and Mercury Milan.The system is comprised of a mechanical steering rack-and-pinion gear with torque sensor, electric assist motor, motor position sensor and a power steering control module (PSCM). The PSCM is self-monitoring and designed to detect faults within the system and can store diagnostic trouble codes (DTCs) if a problem is detected.There are 29 potential DTCs the system can detect.Many of these allow the system to go into reduced-assist steering mode by using the default vehicle speed signal should the live speed signal be lost, if voltage to EPAS system falls below 10.7 or goes above 17 volts, the temperature at the PSCM goes above 105C (221F), or if high friction is detected.Some DTCs will cause the system to go into manual steering mode (no assist). On July 1, 2015, Ford filed a Defect Information Report (DIR) identifying a safety related defect in TRW GEN I EPAS systems installed in some of the subject vehicles (NHTSA Recall 15V-340, Ford No. 15S18).The DIR indicated that intermittent electrical connections caused by quality issues associated with conformal coat contamination and ribbon cable pin misalignment within the steering gear motor may lead to a loss of the motor position sensor signal, resulting in a sudden loss of power assist while driving.The recall covers approximately 393,623 vehicles built from September 2010 through February 2012:2011-12 Fusion built SEP 2010 - FEB 2012; 2011-12 Lincoln MKZ built SEP 2010 - FEB 2012; 2011 Milan built SEP 2010 - DEC 2010; 2011-13 Taurus built SEP 2010 - FEB 2012; 2011-13 Flex with 3.5L GTDI engine built SEP 2010 - FEB 2012; and 2011-13 MKS, MKT with 3.5L GTDI engine built SEP 2010 - FEB 2012.The repair consists of updating the PSCM software to prevent a loss of steering assist while driving. The revised software will provide audible and visual warnings to the driver. If one or more of the following DTCs are stored, C1B00-62, C200B-2F, C200B-61, C200B-62, C200C-2F, C200D-49, U0300-00, U2011-49, U2011-61, U3000-46, U3000-49, U3000-61, U3000-72, U3000-96, P07AE-09, the dealer will replace the EPAS system at no charge to the owner.ODI's analysis of failure data for this PE identified a total of 2,584 complaints to ODI and Ford and 9,967 Ford warranty claims related to the alleged defect.The recalled vehicles account for 1,634 of the complaints and 7,311 of the warranty claims.ODI's analysis identified 40 complaints alleging crashes that may be related to loss of steering assist while driving, 20 of which involved vehicles included in Ford's recall.The information available for the alleged crashes were not sufficient to assess specific causes of the incidents or to verify EPAS malfunctions in each case.Most of the crashes were low-speed impacts with curbs or roadside objects resulting in wheel or minor body damage.None of the injury claims indicated medical attention was required.In addition, statistical modeling of the failure data by NHTSA's National Center for Statistics and Analysis projected 10-year failur
EA12009 · Floor Mat Interference With Accelerator
Opened Dec 12, 2012 · Closed Jun 12, 2014
Status: closed (inferred from source dates) · Vehicle Speed Control; Vehicle Speed Control:accelerator Pedal
On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at Hermosillo Assembly Plant (HAP) from November 9, 2007, to October 31 ,2010.NHTSA testing determined that the original accessory all-weather mat with a single retention clip (Figure 1), may interfere with accelerator pedal return to idle with the mat retained by the clip and rotated clockwise.Both the single- and double-clip (Figure 2) all-weather floor mats may interfere with the accelerator pedal return to idle when the mats are not secured by the retention clip(s).Testing showed that this can occur if the mats are moved forward from the clipped position approximately two inches into a position in which the rear edge of the mats will abut the retention clip(s) when installed singly and align with the clip(s) when stacked on another floor mat.The pedal interference incidents reviewed by the Office of Defects Investigation (ODI) include 1 crash and 9 incidents with allegations of brake friction materials smoking and/or requiring repair for heat related damage.The crash incident occurred after the parking brake was applied at speed, resulting in loss-of-control vehicle yaw event caused by lock-up of the rear tires.The spin-out resulted in a side impact collision with an oncoming vehicle in an opposing lane of traffic. For the 29 incidents with sufficient information available to make an assessment; 23 (79%) were controlled by the driver either shifting to neutral, turning the engine off, or both; 4 (14%) were ended by the driver either kicking the pedal free (2) or pulling the mat away from the pedal (2); and 2 (7%) were ended by the pedal freeing itself from the mat with no apparent driver action.None of the drivers who reacted to the incident by shifting to neutral or turning the engine off reported any difficulties with either action.The subject mats were sold by Ford and Lincoln dealers directly to customers as an optional accessory equipment item or, beginning in November 2007, the mats were also available as a factory installed accessory if ordered with a new vehicle.Ford estimates that approximately 82,579 affected driver's side all weather floor mats were sold worldwide; either over the counter through Ford dealerships or as original equipment.Owners that purchased the subject all-weather floor mats as a factory installed accessory with their new vehicle will be notified to return their all weather floor mats to their Ford or Lincoln Dealership in exchange for replacement mats.Owners of all other potentially affected vehicles will be notified that, if they have an affected Ford driver's side all weather floor mat, they should return their mats to the dealership in exchange for replacement mats.The VOQs associated with the closing of this investigation are: 10327597, 10332233, 10334211, 10335336, 10339330, 10348772 (and duplicate 10342572), 10372674, 10379562, 10415911, 10426255, 10434107, 10521053, 10554966.This investigation is hereby closed.
Additional source detail variants (2)
Vehicle Speed Control:accelerator Pedal
On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at Hermosillo Assembly Plant (HAP) from November 9, 2007, to October 31 ,2010.NHTSA testing determined that the original accessory all-weather mat with a single retention clip (Figure 1), may interfere with accelerator pedal return to idle with the mat retained by the clip and rotated clockwise.Both the single- and double-clip (Figure 2) all-weather floor mats may interfere with the accelerator pedal return to idle when the mats are not secured by the retention clip(s).Testing showed that this can occur if the mats are moved forward from the clipped position approximately two inches into a position in which the rear edge of the mats will abut the retention clip(s) when installed singly and align with the clip(s) when stacked on another floor mat.The pedal interference incidents reviewed by the Office of Defects Investigation (ODI) include 1 crash and 9 incidents with allegations of brake friction materials smoking and/or requiring repair for heat related damage.The crash incident occurred after the parking brake was applied at speed, resulting in loss-of-control vehicle yaw event caused by lock-up of the rear tires.The spin-out resulted in a side impact collision with an oncoming vehicle in an opposing lane of traffic. For the 29 incidents with sufficient information available to make an assessment; 23 (79%) were controlled by the driver either shifting to neutral, turning the engine off, or both; 4 (14%) were ended by the driver either kicking the pedal free (2) or pulling the mat away from the pedal (2); and 2 (7%) were ended by the pedal freeing itself from the mat with no apparent driver action.None of the drivers who reacted to the incident by shifting to neutral or turning the engine off reported any difficulties with either action.The subject mats were sold by Ford and Lincoln dealers directly to customers as an optional accessory equipment item or, beginning in November 2007, the mats were also available as a factory installed accessory if ordered with a new vehicle.Ford estimates that approximately 82,579 affected driver's side all weather floor mats were sold worldwide; either over the counter through Ford dealerships or as original equipment.Owners that purchased the subject all-weather floor mats as a factory installed accessory with their new vehicle will be notified to return their all weather floor mats to their Ford or Lincoln Dealership in exchange for replacement mats.Owners of all other potentially affected vehicles will be notified that, if they have an affected Ford driver's side all weather floor mat, they should return their mats to the dealership in exchange for replacement mats.The VOQs associated with the closing of this investigation are: 10327597, 10332233, 10334211, 10335336, 10339330, 10348772 (and duplicate 10342572), 10372674, 10379562, 10415911, 10426255, 10434107, 10521053, 10554966.This investigation is hereby closed.
Vehicle Speed Control
On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at Hermosillo Assembly Plant (HAP) from November 9, 2007, to October 31 ,2010.NHTSA testing determined that the original accessory all-weather mat with a single retention clip (Figure 1), may interfere with accelerator pedal return to idle with the mat retained by the clip and rotated clockwise.Both the single- and double-clip (Figure 2) all-weather floor mats may interfere with the accelerator pedal return to idle when the mats are not secured by the retention clip(s).Testing showed that this can occur if the mats are moved forward from the clipped position approximately two inches into a position in which the rear edge of the mats will abut the retention clip(s) when installed singly and align with the clip(s) when stacked on another floor mat.The pedal interference incidents reviewed by the Office of Defects Investigation (ODI) include 1 crash and 9 incidents with allegations of brake friction materials smoking and/or requiring repair for heat related damage.The crash incident occurred after the parking brake was applied at speed, resulting in loss-of-control vehicle yaw event caused by lock-up of the rear tires.The spin-out resulted in a side impact collision with an oncoming vehicle in an opposing lane of traffic. For the 29 incidents with sufficient information available to make an assessment; 23 (79%) were controlled by the driver either shifting to neutral, turning the engine off, or both; 4 (14%) were ended by the driver either kicking the pedal free (2) or pulling the mat away from the pedal (2); and 2 (7%) were ended by the pedal freeing itself from the mat with no apparent driver action.None of the drivers who reacted to the incident by shifting to neutral or turning the engine off reported any difficulties with either action.The subject mats were sold by Ford and Lincoln dealers directly to customers as an optional accessory equipment item or, beginning in November 2007, the mats were also available as a factory installed accessory if ordered with a new vehicle.Ford estimates that approximately 82,579 affected driver's side all weather floor mats were sold worldwide; either over the counter through Ford dealerships or as original equipment.Owners that purchased the subject all-weather floor mats as a factory installed accessory with their new vehicle will be notified to return their all weather floor mats to their Ford or Lincoln Dealership in exchange for replacement mats.Owners of all other potentially affected vehicles will be notified that, if they have an affected Ford driver's side all weather floor mat, they should return their mats to the dealership in exchange for replacement mats.The VOQs associated with the closing of this investigation are: 10327597, 10332233, 10334211, 10335336, 10339330, 10348772 (and duplicate 10342572), 10372674, 10379562, 10415911, 10426255, 10434107, 10521053, 10554966.This investigation is hereby closed.
Illustration