NHTSA owner reports · September 18, 2026 snapshot.
Power Train complaints
48 reportsClear category filter82,000 miles · Aug 8, 2016
Power TrainStructure
THE DRIVER-SIDE INTERIOR DOOR LATCH STOP WORKING AND I COULDN'T GET OUT OF THE CAR! THIS MALFUNCTION HAPPENED IN A VERY MUNDANE MANNER. AS I WAS DOING REGULAR ERRANDS, IN AND OUT OF THE CAR ON FRIDAY, AUGUST 5, 2016, ON MY THIRD ERRAND STOP, THE DOOR LATCH BROKE. I REALLY DIDN'T NOTICE A "SNAP" OR ANY KIND OF "BREAKING SOUND." I…
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THE DRIVER-SIDE INTERIOR DOOR LATCH STOP WORKING AND I COULDN'T GET OUT OF THE CAR! THIS MALFUNCTION HAPPENED IN A VERY MUNDANE MANNER. AS I WAS DOING REGULAR ERRANDS, IN AND OUT OF THE CAR ON FRIDAY, AUGUST 5, 2016, ON MY THIRD ERRAND STOP, THE DOOR LATCH BROKE. I REALLY DIDN'T NOTICE A "SNAP" OR ANY KIND OF "BREAKING SOUND." I DON'T KNOW IF THE BREAK OCCURRED WHILE I WAS DRIVING OR NOT. I WAS STOPPED/PARKED IN SHOPPING CENTER PARKING LOT WHEN I NOTICED THIS PROBLEM. AT FIRST I PANICKED AND WAS QUITE AFRAID. I CALLED MY BOYFRIEND AND HE CALMED ME DOWN AND INSTRUCTED ME ON HOW TO SIMPLY ROLL DOWN (ELECTRIC) WINDOW AND REACH OUT AND THEN OPEN DOOR FROM EXTERIOR. THEN, HE TOLD ME TO ROLL WINDOW UP BY LEAVING IGNITION ON AND. THIS WORKED. SO I BEEN USING MY CAR LIKE THIS UNTIL I COULD GET IT FIXED. I DID SOME RESEARCH AND LEARNED OF THE THOUSANDS OF DOOR LATCH RECALLS ON OTHER FORD FUSION MODELS. WHEN I CALLED FORD THEY SAID MY MODEL YEAR, 2010, IS NOT INCLUDED IN THE RECALL. I WILL ONLY HAVE TO PAY $100 DEDUCTIBLE BECAUSE REPAIR IS COVERED UNDER EXTENDED WARRANTY. I DON'T THINK I SHOULD HAVE TO PAY ANYTHING SINCE FORD KNOWS THEY ARE HAVING VARIOUS DOOR LATCH MSL FUNCTIONS. THIS IS MY COMPLAINT. I CLOSE BY SAYING THAT I HAVE REALLY LOVED MY FORD FUSION HYBRID AND CONSIDERING GETTING NEWER OR NEW MODEL. HOWEVER, I BELIEVE, GIVEN THE THOUSANDS OF PROBLEMS WITH DOOR LATCHES, GIVEN THE SAFETY ISSUES, FORD SHOULD REPLACE THEM ALL. THERE IS NO ATTACHMENT AS A PHOTO WOULDN'T DEMONSTRATE THE MALFUNCTION.
NHTSA ODI #10894172
101,000 miles · Jul 18, 2016
Power Train
SUDDEN POWER STEERING SHUTOFF. I WAS DRIVING OUT OF MY PARKING LOT WHEN THE STEERING WHEEL GOT VERY STIFF I COULDN'T TURN THE CAR AND I ALMOST HIT THE CAR NEXT TO ME. I TRIED TURNING THE CAR ON AND OFF TO CLEAR THE ERROR SINCE THERE IS NOT APPARENT CAUSE TO THE ISSUE. ACCORDING TO MY RESEARCH, THERE IS A RECALL FOR THIS PROBLEM …
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SUDDEN POWER STEERING SHUTOFF. I WAS DRIVING OUT OF MY PARKING LOT WHEN THE STEERING WHEEL GOT VERY STIFF I COULDN'T TURN THE CAR AND I ALMOST HIT THE CAR NEXT TO ME. I TRIED TURNING THE CAR ON AND OFF TO CLEAR THE ERROR SINCE THERE IS NOT APPARENT CAUSE TO THE ISSUE. ACCORDING TO MY RESEARCH, THERE IS A RECALL FOR THIS PROBLEM FOR MANY FORD MODELS BUT THE 2010 FUSIONS AREN'T INCLUDED.
NHTSA ODI #10885511
82,000 miles · Jul 6, 2016
Power Train
DRIVING FROM DALLAS TO AUSTIN AND WITH ABOUT 60 MILES LEFT, THE YELLOW WRENCH WARNING LIGHT CAME ON IN THE CAR. I PULLED OVER AS SOON AS I COULD TO SEE WHAT THE LIGHT INDICATED. THE MANUAL SAID IT WAS A THROTTLE CONTROL POWER TRAIN MALFUNCTION. I TURNED OFF THE CAR AND WAITED A BIT. WHEN I TURNED THE CAR ON, THE LIGHT DID NO…
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DRIVING FROM DALLAS TO AUSTIN AND WITH ABOUT 60 MILES LEFT, THE YELLOW WRENCH WARNING LIGHT CAME ON IN THE CAR. I PULLED OVER AS SOON AS I COULD TO SEE WHAT THE LIGHT INDICATED. THE MANUAL SAID IT WAS A THROTTLE CONTROL POWER TRAIN MALFUNCTION. I TURNED OFF THE CAR AND WAITED A BIT. WHEN I TURNED THE CAR ON, THE LIGHT DID NOT COME ON AGAIN, BUT I AM CONCERNED THE CAR WILL BECOME UN-DRIVABLE. I SEE THAT THIS IS A COMMON PROBLEM... TOO COMMON. IS THERE A RECALL YET?
NHTSA ODI #10882838
75,250 miles · Jun 10, 2016
Power TrainVehicle Speed Control
MY DAUGHTER HAS HER LEARNER'S PERMIT AND WAS DRIVING MY FORD FUSION HYBRID ON A 45 MPH STREET. THE WRENCH LIGHT CAME ON AND THE CAR WOULD NOT ACCELERATE AS SHE WAS DRIVING UP A HILLY PART OF THE STREET. CARS BEGAN HONKING AND PASSING AND MY DAUGHTER BECAME EXTREMELY NERVOUS. THANKFULLY, WE WERE NOT INVOLVED IN A CAR ACCIDENT …
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MY DAUGHTER HAS HER LEARNER'S PERMIT AND WAS DRIVING MY FORD FUSION HYBRID ON A 45 MPH STREET. THE WRENCH LIGHT CAME ON AND THE CAR WOULD NOT ACCELERATE AS SHE WAS DRIVING UP A HILLY PART OF THE STREET. CARS BEGAN HONKING AND PASSING AND MY DAUGHTER BECAME EXTREMELY NERVOUS. THANKFULLY, WE WERE NOT INVOLVED IN A CAR ACCIDENT BUT SHE WAS QUITE SHAKEN BY THE INCIDENT. I TOOK THE VEHICLE TO THE FORD DEALERSHIP TO HAVE IT REPAIRED AND WAS ADVISED THIS WAS NOT A RECALL EVEN THOUGH THERE ARE SEVERAL THOUSAND COMPLAINTS AND ISSUES. I HAD TO HAVE THE THROTTLE BODY REPLACED WHICH IS APPARENTLY A DEFECTIVE PART. I DON'T UNDERSTAND WHY THERE ISN'T A RECALL FOR THIS DEFECT. I UNDERSTAND THE NHTSA CONSIDERS SAFETY A HUGE FACTOR WHEN RECALLING PARTS. HOWEVER, THE PART IS CLEARLY DEFECTIVE AND HAS COST CONSUMERS GREATLY. PLEASE RECONSIDER RECALLING OR AT LEAST SUBSIDIZING THE PAYMENT FOR THOSE AFFECTED BY THIS DEFECTIVE PART.
NHTSA ODI #10873569
65,000 miles · May 20, 2016
EnginePower TrainVehicle Speed Control
WHEN OPERATING THE CAR ON THE FREEWAY, THE CAR SUDDENLY LOST POWER AND ONLY COULD ACHIEVE 45 MPH IN SPITE OF THE ACCELERATOR BEING FLOORED. WHEN EVENTUALLY STOPPED, THE ENGINE WOULD SURGE AND SHUDDER PERIODICALLY. THE CHECK ENGINE LIGHT CAME ON. PULLING THE TROUBLE CODE REVEALED P2112 WHICH IS A THROTTLE BODY ERROR.
NHTSA ODI #10870008
70,000 miles · Sep 30, 2015
Power Train
WHEN DRIVING A LONG PERIOD OF TIME 100-300 MILES THE WRENCH WILL APPEAR. AFTER PULLING OFF AND LETTING IT SIT FOR ABOUT 30 MINUTES IT GOES OFF, ONLY TO COME BACK ON AFTER DRIVING ANOTHER 100-300 MILES.
NHTSA ODI #10778615
122,000 miles · Sep 3, 2015
EnginePower TrainVehicle Speed Control
WHILE DRIVING AT SPEED CAR SUDDENLY SLOWS WITH A JERK. A WRENCH LIGHT COMES ON THE DASH. THROTTLE CONTROL/POWERTRAIN MALFUNCTION LIGHT AND ENGINE LIGHT ILLUMINATES. CAR GOES INTO "LIMP MODE". CAN'T GO OVER LOW SPEEDS. CAR IS UNSAFE TO DRIVE.
NHTSA ODI #10761253
125,000 miles · Aug 10, 2015
Fuel/propulsion SystemPower TrainUnknown Or Other
DRIVING AT HIGHWAY SPEEDS, NORMAL OPERATION, IN SUNNY CONDITIONS WHEN I LOST ACCELERATION ABILITY AND WAS ONLY ABLE TO COAST. THE YELLOW WRENCH INDICATOR CAME ON (NO CHECK ENGINE LIGHT). I WAS FORTUNATE ENOUGH TO MOVE TO THE SHOULD SAFELY SINCE THERE WAS LIMITED TRAFFIC ON THE HIGHWAY AND I WAS DRIVING IN THE RIGHT LANE. I CY…
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DRIVING AT HIGHWAY SPEEDS, NORMAL OPERATION, IN SUNNY CONDITIONS WHEN I LOST ACCELERATION ABILITY AND WAS ONLY ABLE TO COAST. THE YELLOW WRENCH INDICATOR CAME ON (NO CHECK ENGINE LIGHT). I WAS FORTUNATE ENOUGH TO MOVE TO THE SHOULD SAFELY SINCE THERE WAS LIMITED TRAFFIC ON THE HIGHWAY AND I WAS DRIVING IN THE RIGHT LANE. I CYCLED THE CAR OFF AND ON AND WAS ABLE TO RESUME NORMAL OPERATION. THIS SAME SITUATION HAPPENED TWICE MORE IN CITY DRIVING BEFORE I COULD GET INTO THE DEALER FOR AN APPOINTMENT. EVENTUALLY THE DEALER EVALUATED THE VEHICLE AND REPLACED THE ELECTRONIC THROTTLE BODY.
NHTSA ODI #10747545
128,212 miles · Aug 7, 2015
Power TrainService BrakesTraction Control System
AFTER SWITCHING THE GEAR SHIFT FROM THE PARK POSITION, I IMMEDIATELY NOTICED MY BRAKES FAILED AND MY VEHICLE BEGAN ROLLING FORWARD. THE VEHICLE STOPPED AFTER PLACING A SUBSTANTIAL AMOUNT OF PRESSURE ON THE BRAKES. AFTER TURNING THE VEHICLE ON AND OFF THE TWO SYMPTOMS WENT AWAY. LATER THAT DAY THE SAME ISSUE HAPPENED FOR THE SECO…
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AFTER SWITCHING THE GEAR SHIFT FROM THE PARK POSITION, I IMMEDIATELY NOTICED MY BRAKES FAILED AND MY VEHICLE BEGAN ROLLING FORWARD. THE VEHICLE STOPPED AFTER PLACING A SUBSTANTIAL AMOUNT OF PRESSURE ON THE BRAKES. AFTER TURNING THE VEHICLE ON AND OFF THE TWO SYMPTOMS WENT AWAY. LATER THAT DAY THE SAME ISSUE HAPPENED FOR THE SECOND TIME WHILE MY VEHICLE WAS STATIONARY. THE THIRD TIME THAT THIS ISSUE OCCURRED I WAS DRIVING ON A HIGHWAY AND ALMOST WENT INTO OPPOSING TRAFFIC. THE SERVICE LIGHT TURNS OFF AFTER RESTARTING THE CAR BUT RETURNS LATER THAT DAY. UPDATED 9/28/15 *LN THE CONSUMER STATED IN ADDITION TO THE BRAKES, THERE WAS AN ISSUE WITH THE ADVANCED TRACK SYSTEM. UPDATED 10/13/15*JB
NHTSA ODI #10746898
103,354 miles · May 18, 2015
Power Train
MY WIFE AND I WERE DRIVING HOME ON THE NJ TURNPIKE DOING ABOUT 70-75 MPH AND A WRENCH POPPED UP THE THE SCREEN. WE HAVE 2 SONS 1 IS 22 MONTHS OLD AND THE OTHER IS 5 MONTHS OLD. I PROCEEDED TO LOOK INTO THE OWNERS MANUAL TO SEE WHAT IT WAS AND IT SHOWED THROTTLE MALFUNCTION PLEASE CONTACT THE DEALERSHIP. BEING IT WAS A SUNDAY …
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MY WIFE AND I WERE DRIVING HOME ON THE NJ TURNPIKE DOING ABOUT 70-75 MPH AND A WRENCH POPPED UP THE THE SCREEN. WE HAVE 2 SONS 1 IS 22 MONTHS OLD AND THE OTHER IS 5 MONTHS OLD. I PROCEEDED TO LOOK INTO THE OWNERS MANUAL TO SEE WHAT IT WAS AND IT SHOWED THROTTLE MALFUNCTION PLEASE CONTACT THE DEALERSHIP. BEING IT WAS A SUNDAY MAY 17, 2015 AND FORD SERVICE CENTERS ARE CLOSED ON SUNDAY I LOOKED INTO IT ONLINE AND SAW THERE WERE NUMEROUS COMPLAINTS MADE. MY WIFE BEGAN TO PANIC AND DOESN'T WANT TO DRIVE THE CAR. I JUST CALLED FORD AT 800-392-3673 AND I WAS TOLD THAT THERE IS NOTHING ON THE FORD FUSION HYBRID WITH THIS ISSUE AND THAT I WOULD HAVE TO COME OUT OF POCKET BECAUSE MY CAR DOESN'T HAVE A WARRANTY ANYMORE TO CALL THE FORD DEALERSHIP AND HAVE IT TAKEN CARE OF AND IF ANYTHING COMES DOWN FOR THE HYBRID THEN I MAY GET REIMBURSED.
NHTSA ODI #10717075
NHTSA investigations
6DP26004 · Anti-lock Brake System (abs) Malfunction Indicator Lamp (mil) Illuminated
Opened Apr 9, 2026 · No close date supplied
Status: open (inferred from source dates) · Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip:control Unit/module
The Office of Defects Investigation (ODI) received a petition on December 22, 2025, requesting a defect investigation into the hydraulic control unit (HCU) for the Anti-lock Braking System (ABS) on the MY 2010 Ford Fusion Hybrid. The petition alleges that an illuminated ABS MIL is associated with a failure of the ABS HCU, resulting in ABS malfunction, loss of traction and electronic stability control functions, and reduced braking performance, particularly on slippery road surfaces. A defect petition has been opened to evaluate the issue and determine whether to grant or deny the petition.The petition can be reviewed at NHTSA.gov under ODI number 11647929.
DP22005 · Pedestrian Alert Sounds
Opened Jan 27, 2023 · Closed Aug 7, 2023
Status: closed (inferred from source dates) · Electrical System:propulsion System
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
EA17004 · Power Steering Failure
Opened Nov 20, 2017 · Closed Feb 9, 2024
Status: closed (inferred from source dates) · Steering; Steering:electric Power Assist System; Steering:rack And Pinion; Steering:rack And Pinion:rack
On September 28, 2016, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE16-011) to investigate claims of power steering assist loss on model year (MY) 2010 Ford Fusion vehicles. During the PE, ODI received 718 unique claims related to the alleged problem with 598 reports indicating the power steering assist failed while driving at various speeds with no warning. Ford Motor Company (Ford) provided 1,851 unique reports and 1,720 warranty claims related to the alleged problem. It should be noted that as the result of investigation PE14-030, Ford conducted a safety recall (15V-340) ofMY 2011-2012 Ford Fusion and other vehicles using the same electric power assist steering unit to rectify incidents of loss of power steering assist. On November 20, 2017, PE16-011 was upgraded to this Engineering Analysis (EA17-004) to further assess the scope, frequency, and consequence of this failure. This was based on an analysis of the subject vehicle complaint data that had indicated an increased likelihood of failure as the vehicles age. At the time, the rate of occurrence of this failure was comparable to previous investigations involving loss of power steering assist including the previously mentioned PE14-030. During the EA, ODI’s analysis of the alleged defect in the subject vehicles identified the following: testing showed minor steering effort changes between “assist” and “no assist”, no root cause identified, a declining failure trend, the ramp-down or reduced assist provided when a DTC is set, a lower failure rate than the recalled Fusion vehicles, and the high age of the vehicles. A safety-related defect trend has not been identified. Accordingly, this Engineering Analysis is closed. See the attached Engineering Analysis Closing Report for details. The closing of this investigation does not constitute a finding by NHTSA that a safety defect does not exist, and ODI will take further actions if warranted by future circumstances. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (4)
Steering:electric Power Assist System
On September 28, 2016, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE16-011) to investigate claims of power steering assist loss on model year (MY) 2010 Ford Fusion vehicles. During the PE, ODI received 718 unique claims related to the alleged problem with 598 reports indicating the power steering assist failed while driving at various speeds with no warning. Ford Motor Company (Ford) provided 1,851 unique reports and 1,720 warranty claims related to the alleged problem. It should be noted that as the result of investigation PE14-030, Ford conducted a safety recall (15V-340) ofMY 2011-2012 Ford Fusion and other vehicles using the same electric power assist steering unit to rectify incidents of loss of power steering assist. On November 20, 2017, PE16-011 was upgraded to this Engineering Analysis (EA17-004) to further assess the scope, frequency, and consequence of this failure. This was based on an analysis of the subject vehicle complaint data that had indicated an increased likelihood of failure as the vehicles age. At the time, the rate of occurrence of this failure was comparable to previous investigations involving loss of power steering assist including the previously mentioned PE14-030. During the EA, ODI’s analysis of the alleged defect in the subject vehicles identified the following: testing showed minor steering effort changes between “assist” and “no assist”, no root cause identified, a declining failure trend, the ramp-down or reduced assist provided when a DTC is set, a lower failure rate than the recalled Fusion vehicles, and the high age of the vehicles. A safety-related defect trend has not been identified. Accordingly, this Engineering Analysis is closed. See the attached Engineering Analysis Closing Report for details. The closing of this investigation does not constitute a finding by NHTSA that a safety defect does not exist, and ODI will take further actions if warranted by future circumstances. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Steering
On September 28, 2016, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE16-011) to investigate claims of power steering assist loss on model year (MY) 2010 Ford Fusion vehicles. During the PE, ODI received 718 unique claims related to the alleged problem with 598 reports indicating the power steering assist failed while driving at various speeds with no warning. Ford Motor Company (Ford) provided 1,851 unique reports and 1,720 warranty claims related to the alleged problem. It should be noted that as the result of investigation PE14-030, Ford conducted a safety recall (15V-340) ofMY 2011-2012 Ford Fusion and other vehicles using the same electric power assist steering unit to rectify incidents of loss of power steering assist. On November 20, 2017, PE16-011 was upgraded to this Engineering Analysis (EA17-004) to further assess the scope, frequency, and consequence of this failure. This was based on an analysis of the subject vehicle complaint data that had indicated an increased likelihood of failure as the vehicles age. At the time, the rate of occurrence of this failure was comparable to previous investigations involving loss of power steering assist including the previously mentioned PE14-030. During the EA, ODI’s analysis of the alleged defect in the subject vehicles identified the following: testing showed minor steering effort changes between “assist” and “no assist”, no root cause identified, a declining failure trend, the ramp-down or reduced assist provided when a DTC is set, a lower failure rate than the recalled Fusion vehicles, and the high age of the vehicles. A safety-related defect trend has not been identified. Accordingly, this Engineering Analysis is closed. See the attached Engineering Analysis Closing Report for details. The closing of this investigation does not constitute a finding by NHTSA that a safety defect does not exist, and ODI will take further actions if warranted by future circumstances. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Steering:rack And Pinion
On September 28, 2016, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE16-011) to investigate claims of power steering assist loss on model year (MY) 2010 Ford Fusion vehicles. During the PE, ODI received 718 unique claims related to the alleged problem with 598 reports indicating the power steering assist failed while driving at various speeds with no warning. Ford Motor Company (Ford) provided 1,851 unique reports and 1,720 warranty claims related to the alleged problem. It should be noted that as the result of investigation PE14-030, Ford conducted a safety recall (15V-340) ofMY 2011-2012 Ford Fusion and other vehicles using the same electric power assist steering unit to rectify incidents of loss of power steering assist. On November 20, 2017, PE16-011 was upgraded to this Engineering Analysis (EA17-004) to further assess the scope, frequency, and consequence of this failure. This was based on an analysis of the subject vehicle complaint data that had indicated an increased likelihood of failure as the vehicles age. At the time, the rate of occurrence of this failure was comparable to previous investigations involving loss of power steering assist including the previously mentioned PE14-030. During the EA, ODI’s analysis of the alleged defect in the subject vehicles identified the following: testing showed minor steering effort changes between “assist” and “no assist”, no root cause identified, a declining failure trend, the ramp-down or reduced assist provided when a DTC is set, a lower failure rate than the recalled Fusion vehicles, and the high age of the vehicles. A safety-related defect trend has not been identified. Accordingly, this Engineering Analysis is closed. See the attached Engineering Analysis Closing Report for details. The closing of this investigation does not constitute a finding by NHTSA that a safety defect does not exist, and ODI will take further actions if warranted by future circumstances. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Steering:rack And Pinion:rack
On September 28, 2016, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE16-011) to investigate claims of power steering assist loss on model year (MY) 2010 Ford Fusion vehicles. During the PE, ODI received 718 unique claims related to the alleged problem with 598 reports indicating the power steering assist failed while driving at various speeds with no warning. Ford Motor Company (Ford) provided 1,851 unique reports and 1,720 warranty claims related to the alleged problem. It should be noted that as the result of investigation PE14-030, Ford conducted a safety recall (15V-340) ofMY 2011-2012 Ford Fusion and other vehicles using the same electric power assist steering unit to rectify incidents of loss of power steering assist. On November 20, 2017, PE16-011 was upgraded to this Engineering Analysis (EA17-004) to further assess the scope, frequency, and consequence of this failure. This was based on an analysis of the subject vehicle complaint data that had indicated an increased likelihood of failure as the vehicles age. At the time, the rate of occurrence of this failure was comparable to previous investigations involving loss of power steering assist including the previously mentioned PE14-030. During the EA, ODI’s analysis of the alleged defect in the subject vehicles identified the following: testing showed minor steering effort changes between “assist” and “no assist”, no root cause identified, a declining failure trend, the ramp-down or reduced assist provided when a DTC is set, a lower failure rate than the recalled Fusion vehicles, and the high age of the vehicles. A safety-related defect trend has not been identified. Accordingly, this Engineering Analysis is closed. See the attached Engineering Analysis Closing Report for details. The closing of this investigation does not constitute a finding by NHTSA that a safety defect does not exist, and ODI will take further actions if warranted by future circumstances. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
PE16011 · Power Steering Failure
Opened Sep 28, 2016 · Closed Dec 25, 2017
Status: closed (inferred from source dates) · Steering; Steering:electric Power Assist System
On September 28th, 2016, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE16-011 to investigate claims of power steering assist loss on model year 2010 Ford Fusion vehicles.ODI has received 718 unique claims related to the alleged problem with 598 reports indicating the power steering assist failed while driving at speed with no warning.During the PE16-011 investigation, Ford Motor Company (Ford) provided 1851 unique reports and 1720 warranty claims related to the alleged problem.As the result of investigation PE14-030, Ford previously conducted a recall (15V-340) of the 2011-2012 Ford Fusion and other vehicles using the same electric power assist steering unit to rectify incidents of loss of power steering assist.An analysis of the subject vehicle complaint data indicates an increased likelihood of failure as the vehicles age.The rate of occurrence of this failure is comparable to previous investigations involving loss of power steering assist including the previously mentioned PE14-030.Therefore, the Preliminary Evaluation (PE16-011) has been upgraded to an Engineering Analysis to further assess the scope, frequency and consequence of this failure. ODI reports cited above can be reviewed at https://www.nhtsa.gov/recalls#vehicle under the identification (NHTSA ID) numbers found in the attached list.
Additional source detail variants (2)
Steering:electric Power Assist System
On September 28th, 2016, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE16-011 to investigate claims of power steering assist loss on model year 2010 Ford Fusion vehicles.ODI has received 718 unique claims related to the alleged problem with 598 reports indicating the power steering assist failed while driving at speed with no warning.During the PE16-011 investigation, Ford Motor Company (Ford) provided 1851 unique reports and 1720 warranty claims related to the alleged problem.As the result of investigation PE14-030, Ford previously conducted a recall (15V-340) of the 2011-2012 Ford Fusion and other vehicles using the same electric power assist steering unit to rectify incidents of loss of power steering assist.An analysis of the subject vehicle complaint data indicates an increased likelihood of failure as the vehicles age.The rate of occurrence of this failure is comparable to previous investigations involving loss of power steering assist including the previously mentioned PE14-030.Therefore, the Preliminary Evaluation (PE16-011) has been upgraded to an Engineering Analysis to further assess the scope, frequency and consequence of this failure. ODI reports cited above can be reviewed at https://www.nhtsa.gov/recalls#vehicle under the identification (NHTSA ID) numbers found in the attached list.
Steering
On September 28th, 2016, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE16-011 to investigate claims of power steering assist loss on model year 2010 Ford Fusion vehicles.ODI has received 718 unique claims related to the alleged problem with 598 reports indicating the power steering assist failed while driving at speed with no warning.During the PE16-011 investigation, Ford Motor Company (Ford) provided 1851 unique reports and 1720 warranty claims related to the alleged problem.As the result of investigation PE14-030, Ford previously conducted a recall (15V-340) of the 2011-2012 Ford Fusion and other vehicles using the same electric power assist steering unit to rectify incidents of loss of power steering assist.An analysis of the subject vehicle complaint data indicates an increased likelihood of failure as the vehicles age.The rate of occurrence of this failure is comparable to previous investigations involving loss of power steering assist including the previously mentioned PE14-030.Therefore, the Preliminary Evaluation (PE16-011) has been upgraded to an Engineering Analysis to further assess the scope, frequency and consequence of this failure. ODI reports cited above can be reviewed at https://www.nhtsa.gov/recalls#vehicle under the identification (NHTSA ID) numbers found in the attached list.
PE14030 · Electric Power Steering Failure
Opened Oct 2, 2014 · Closed Sep 10, 2015
Status: closed (inferred from source dates) · Steering:electric Power Assist System
The Office of Defects Investigation (ODI) opened a preliminary evaluation to investigate complaints of the loss of power steering while driving. The subject vehicles are equipped with a rack mounted Electric Power Assisted Steering (EPAS) unit.Some of the complaints alleged that the steering assist failed and resulted in increased steering efforts that contributed to a loss of control and in some cases a crash.The EPAS system was manufactured by TRW Automotive for Ford and was designated as Generation I.These units were first produced and put into vehicle production in July 2008 beginning with the model year (MY) 2010 Ford Fusion and Mercury Milan.The system is comprised of a mechanical steering rack-and-pinion gear with torque sensor, electric assist motor, motor position sensor and a power steering control module (PSCM). The PSCM is self-monitoring and designed to detect faults within the system and can store diagnostic trouble codes (DTCs) if a problem is detected.There are 29 potential DTCs the system can detect.Many of these allow the system to go into reduced-assist steering mode by using the default vehicle speed signal should the live speed signal be lost, if voltage to EPAS system falls below 10.7 or goes above 17 volts, the temperature at the PSCM goes above 105C (221F), or if high friction is detected.Some DTCs will cause the system to go into manual steering mode (no assist). On July 1, 2015, Ford filed a Defect Information Report (DIR) identifying a safety related defect in TRW GEN I EPAS systems installed in some of the subject vehicles (NHTSA Recall 15V-340, Ford No. 15S18).The DIR indicated that intermittent electrical connections caused by quality issues associated with conformal coat contamination and ribbon cable pin misalignment within the steering gear motor may lead to a loss of the motor position sensor signal, resulting in a sudden loss of power assist while driving.The recall covers approximately 393,623 vehicles built from September 2010 through February 2012:2011-12 Fusion built SEP 2010 - FEB 2012; 2011-12 Lincoln MKZ built SEP 2010 - FEB 2012; 2011 Milan built SEP 2010 - DEC 2010; 2011-13 Taurus built SEP 2010 - FEB 2012; 2011-13 Flex with 3.5L GTDI engine built SEP 2010 - FEB 2012; and 2011-13 MKS, MKT with 3.5L GTDI engine built SEP 2010 - FEB 2012.The repair consists of updating the PSCM software to prevent a loss of steering assist while driving. The revised software will provide audible and visual warnings to the driver. If one or more of the following DTCs are stored, C1B00-62, C200B-2F, C200B-61, C200B-62, C200C-2F, C200D-49, U0300-00, U2011-49, U2011-61, U3000-46, U3000-49, U3000-61, U3000-72, U3000-96, P07AE-09, the dealer will replace the EPAS system at no charge to the owner.ODI's analysis of failure data for this PE identified a total of 2,584 complaints to ODI and Ford and 9,967 Ford warranty claims related to the alleged defect.The recalled vehicles account for 1,634 of the complaints and 7,311 of the warranty claims.ODI's analysis identified 40 complaints alleging crashes that may be related to loss of steering assist while driving, 20 of which involved vehicles included in Ford's recall.The information available for the alleged crashes were not sufficient to assess specific causes of the incidents or to verify EPAS malfunctions in each case.Most of the crashes were low-speed impacts with curbs or roadside objects resulting in wheel or minor body damage.None of the injury claims indicated medical attention was required.In addition, statistical modeling of the failure data by NHTSA's National Center for Statistics and Analysis projected 10-year failur
EA12009 · Floor Mat Interference With Accelerator
Opened Dec 12, 2012 · Closed Jun 12, 2014
Status: closed (inferred from source dates) · Vehicle Speed Control; Vehicle Speed Control:accelerator Pedal
On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at Hermosillo Assembly Plant (HAP) from November 9, 2007, to October 31 ,2010.NHTSA testing determined that the original accessory all-weather mat with a single retention clip (Figure 1), may interfere with accelerator pedal return to idle with the mat retained by the clip and rotated clockwise.Both the single- and double-clip (Figure 2) all-weather floor mats may interfere with the accelerator pedal return to idle when the mats are not secured by the retention clip(s).Testing showed that this can occur if the mats are moved forward from the clipped position approximately two inches into a position in which the rear edge of the mats will abut the retention clip(s) when installed singly and align with the clip(s) when stacked on another floor mat.The pedal interference incidents reviewed by the Office of Defects Investigation (ODI) include 1 crash and 9 incidents with allegations of brake friction materials smoking and/or requiring repair for heat related damage.The crash incident occurred after the parking brake was applied at speed, resulting in loss-of-control vehicle yaw event caused by lock-up of the rear tires.The spin-out resulted in a side impact collision with an oncoming vehicle in an opposing lane of traffic. For the 29 incidents with sufficient information available to make an assessment; 23 (79%) were controlled by the driver either shifting to neutral, turning the engine off, or both; 4 (14%) were ended by the driver either kicking the pedal free (2) or pulling the mat away from the pedal (2); and 2 (7%) were ended by the pedal freeing itself from the mat with no apparent driver action.None of the drivers who reacted to the incident by shifting to neutral or turning the engine off reported any difficulties with either action.The subject mats were sold by Ford and Lincoln dealers directly to customers as an optional accessory equipment item or, beginning in November 2007, the mats were also available as a factory installed accessory if ordered with a new vehicle.Ford estimates that approximately 82,579 affected driver's side all weather floor mats were sold worldwide; either over the counter through Ford dealerships or as original equipment.Owners that purchased the subject all-weather floor mats as a factory installed accessory with their new vehicle will be notified to return their all weather floor mats to their Ford or Lincoln Dealership in exchange for replacement mats.Owners of all other potentially affected vehicles will be notified that, if they have an affected Ford driver's side all weather floor mat, they should return their mats to the dealership in exchange for replacement mats.The VOQs associated with the closing of this investigation are: 10327597, 10332233, 10334211, 10335336, 10339330, 10348772 (and duplicate 10342572), 10372674, 10379562, 10415911, 10426255, 10434107, 10521053, 10554966.This investigation is hereby closed.
Additional source detail variants (2)
Vehicle Speed Control:accelerator Pedal
On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at Hermosillo Assembly Plant (HAP) from November 9, 2007, to October 31 ,2010.NHTSA testing determined that the original accessory all-weather mat with a single retention clip (Figure 1), may interfere with accelerator pedal return to idle with the mat retained by the clip and rotated clockwise.Both the single- and double-clip (Figure 2) all-weather floor mats may interfere with the accelerator pedal return to idle when the mats are not secured by the retention clip(s).Testing showed that this can occur if the mats are moved forward from the clipped position approximately two inches into a position in which the rear edge of the mats will abut the retention clip(s) when installed singly and align with the clip(s) when stacked on another floor mat.The pedal interference incidents reviewed by the Office of Defects Investigation (ODI) include 1 crash and 9 incidents with allegations of brake friction materials smoking and/or requiring repair for heat related damage.The crash incident occurred after the parking brake was applied at speed, resulting in loss-of-control vehicle yaw event caused by lock-up of the rear tires.The spin-out resulted in a side impact collision with an oncoming vehicle in an opposing lane of traffic. For the 29 incidents with sufficient information available to make an assessment; 23 (79%) were controlled by the driver either shifting to neutral, turning the engine off, or both; 4 (14%) were ended by the driver either kicking the pedal free (2) or pulling the mat away from the pedal (2); and 2 (7%) were ended by the pedal freeing itself from the mat with no apparent driver action.None of the drivers who reacted to the incident by shifting to neutral or turning the engine off reported any difficulties with either action.The subject mats were sold by Ford and Lincoln dealers directly to customers as an optional accessory equipment item or, beginning in November 2007, the mats were also available as a factory installed accessory if ordered with a new vehicle.Ford estimates that approximately 82,579 affected driver's side all weather floor mats were sold worldwide; either over the counter through Ford dealerships or as original equipment.Owners that purchased the subject all-weather floor mats as a factory installed accessory with their new vehicle will be notified to return their all weather floor mats to their Ford or Lincoln Dealership in exchange for replacement mats.Owners of all other potentially affected vehicles will be notified that, if they have an affected Ford driver's side all weather floor mat, they should return their mats to the dealership in exchange for replacement mats.The VOQs associated with the closing of this investigation are: 10327597, 10332233, 10334211, 10335336, 10339330, 10348772 (and duplicate 10342572), 10372674, 10379562, 10415911, 10426255, 10434107, 10521053, 10554966.This investigation is hereby closed.
Vehicle Speed Control
On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at Hermosillo Assembly Plant (HAP) from November 9, 2007, to October 31 ,2010.NHTSA testing determined that the original accessory all-weather mat with a single retention clip (Figure 1), may interfere with accelerator pedal return to idle with the mat retained by the clip and rotated clockwise.Both the single- and double-clip (Figure 2) all-weather floor mats may interfere with the accelerator pedal return to idle when the mats are not secured by the retention clip(s).Testing showed that this can occur if the mats are moved forward from the clipped position approximately two inches into a position in which the rear edge of the mats will abut the retention clip(s) when installed singly and align with the clip(s) when stacked on another floor mat.The pedal interference incidents reviewed by the Office of Defects Investigation (ODI) include 1 crash and 9 incidents with allegations of brake friction materials smoking and/or requiring repair for heat related damage.The crash incident occurred after the parking brake was applied at speed, resulting in loss-of-control vehicle yaw event caused by lock-up of the rear tires.The spin-out resulted in a side impact collision with an oncoming vehicle in an opposing lane of traffic. For the 29 incidents with sufficient information available to make an assessment; 23 (79%) were controlled by the driver either shifting to neutral, turning the engine off, or both; 4 (14%) were ended by the driver either kicking the pedal free (2) or pulling the mat away from the pedal (2); and 2 (7%) were ended by the pedal freeing itself from the mat with no apparent driver action.None of the drivers who reacted to the incident by shifting to neutral or turning the engine off reported any difficulties with either action.The subject mats were sold by Ford and Lincoln dealers directly to customers as an optional accessory equipment item or, beginning in November 2007, the mats were also available as a factory installed accessory if ordered with a new vehicle.Ford estimates that approximately 82,579 affected driver's side all weather floor mats were sold worldwide; either over the counter through Ford dealerships or as original equipment.Owners that purchased the subject all-weather floor mats as a factory installed accessory with their new vehicle will be notified to return their all weather floor mats to their Ford or Lincoln Dealership in exchange for replacement mats.Owners of all other potentially affected vehicles will be notified that, if they have an affected Ford driver's side all weather floor mat, they should return their mats to the dealership in exchange for replacement mats.The VOQs associated with the closing of this investigation are: 10327597, 10332233, 10334211, 10335336, 10339330, 10348772 (and duplicate 10342572), 10372674, 10379562, 10415911, 10426255, 10434107, 10521053, 10554966.This investigation is hereby closed.
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