2019 Ford Fusion Energi

Continually receiving "see manual" message while driving, will intermittently appear and disappear. At times, the plug-in battery will completely stop working while still charged (more frequent in colder weather). It always resets/removes the "see manual" warning upon next vehicle start. Engine shutters and pings when turning the car off and is rather intense and seems potentially damaging. When driving at low speeds and when changing speeds, engine will not shift correctly when accelerator is pressed, and then will suddenly engage and lurch forward. And when slowing down braking system is not consistent, often have to depress brake harder than normal. Hybrid battery will also stop working when "see manual" message is on. At times the check engine light will come on, code P0B24, checked by Ford Dealer (Norm Reeves, Cerritos, CA) on 12/21/23, 'Hybrid Battery A voltage unstable'. Known recall but they have no fix. Dealer says corporate office has to authorize any sort of loaner car or arrange for rental car, however website says "contact your local dealership directly" when I enter my info for the recall. Called Ford corporate on 1/15/24, their answer is "we have no fix for this" regarding both fixing the car and providing us with a working vehicle. They would not take down any of our contact information or give us any other outlet to contact.

TL* THE CONTACT OWNS A 2019 FORD FUSION. WHILE DRIVING 35 MPH WITH THE CRUISE CONTROL ENGAGED, THE CONTACT APPLIED PRESSURE TO THE BRAKE PEDAL. UPON RELEASING THE BRAKE PEDAL,THE VEHICLE ACCELERATED ON ITS OWN AT A HIGH RATE OF SPEED. THE FAILURE OCCURRED TWICE AND THE SPEED REACHED EXACTLY 71 MPH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO KEN GRODY FORD CARLSBAD SAN DIEGO (5555 PASEO DEL NORTE, CARLSBAD, CA 92008, (760) 438-9171), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 350.