2019 Ford Fusion Energi

The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

Unable to charge the plug in hybrid vehicle due to Ford recall 23S33 which was announced June 16,2023. Ford advised owner not to charge the vehicles until a remedy is available. No remedy for this issue is available 9 months later, leaving consumer to use gasoline only to power this plug in hybrid vehicle due to risk of excess voltage and current flow through the battery energy control module which can result in loss of motive power while driving, increasing risk of a crash, or a vehicle fire in the trunk area increasing risk of injury. Ford negligently installed 9 kWh hybrid batteries in the 2019-2020 model vs a 7.6 kWh battery in the 2013-2018 Fusion energi models which likely caused the issue, yet has left the consumer with a vehicle that has lost it’s worth in addition to having to pay for gasoline to power the vehicle. In addition, Ford installed 3 g modem’s leaving consumers unable to use the Ford pass app as well. Ford buy back offer does not reflect depreciation of the vehicle due to this recall, further leaving consumers to pay for the issue Ford created.

The contact owns a 2019 Ford Fusion Energi. The contact stated that she was unable to utilize the charging system. The contact had to use fuel to power the vehicle. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 23,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

My car has been under recall (NHTSA recall 23V440) without a remedy since June of last year. According to Ford if I charge my car (it is a PHEV) I risk damaging major components and/or the car catching on fire. Ford is not making any effort to repair my car in a timely manner. They will not provide a firm date for when they plan to fix this recall. I have called Ford and asked them to make this right and they have refused, saying that my state's lemon laws do not obligate them in any way to help me. I cannot sell the car because the resale value of the car has plummeted since the recall was issued. I only owned the car for 3 months before the recall happened.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 50 MPH, the vehicle stalled. The contact stated that a triangle warning light illuminated on the instrument panel with a message to "Stop Safely Now". The contact coasted to the side of the roadway and was unable to restart the vehicle. The check engine warning light was illuminated approximately a week before the failure occurred. The failure had occurred approximately one year before the recall was issued. The dealer was contacted, and the vehicle was towed to the dealer. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

There is a chance a fire may break out in the trunk area while driving, increasing the risk of injury. We are asking you to please avoid charging your vehicle until a remedy is available. Recall Reference Number: 23S33 The safety of you and your passengers is key to every vehicle we build. That is why we’ve issued a recall for certain 2019–2020 Ford Fusion Energi Plug-in Hybrid models. There is a chance a fire may break out in the trunk area while driving, increasing the risk of injury. We are asking you to please avoid charging your vehicle until a remedy is available. Some Ford Fusion Energi Plug-in Hybrid models may not start or may display a "Stop Safely Now" message while driving, followed by a loss of power within a few seconds. There is no resoltuion

This is an unresolved safety-related recall that Ford has not scheduled for repair. The recall notice was published in mid-2023. Car does not perform as advertised as plug-in charging is advised as a potential fire and driving hazard. Repeated contacts with FORD have not resulted in addressing the failure of parts involved. The inability to charge the battery results in increased operating costs.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated while driving 10 MPH at night, the message "System Fault" and "Safely Stop" were displayed, and the vehicle lost motive power. The contact was able to pull to the side of the road. A message advising to shift to neutral and restart the vehicle was displayed. The contact shifted into neutral(N), but the vehicle failed to restart and was in Accessory mode. The message "Shutting System Down to Save Battery " was displayed, and the vehicle shut off. There was no electrical power. The vehicle was towed to the dealer to be diagnosed. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and offered to partially reimburse the expenses of a rental. The failure mileage was approximately 46,000. VIN tool confirms parts not available.