2019 Ford Fusion Energi

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The local dealer was not contacted. VIN tool confirms parts not available.

The manufacturer is taking an unreasonably long time to remedy the situation affected by this recall. There has been virtually no communication, and their customer service isn't even aware of the issue unless reminded of it. I bought this car to be able to save on gas, and for the past year, I've pretty much been driving a regular hybrid that I have to pay extra to register because it's a partial EV, even though it's really not any more. They need to do right by us

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not available. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I believe the manufacturer has failed to resolve the safety recall in a timely manner. The recall notice was sent on July 2023 and they still don’t have a fix or information on the recall. The The sole purpose of me purchasing this vehicle was to save money on gasoline and the manufacturer states to not charge my vehicle. I’ve called three times since the recall and the Ford representative over in corporate headquarters cannot give me an answer. Know that although the vehicle is under my spouse’s name [XXX] ), i’m the one driving it and making the payments. What are my options? Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue and informed the contact that a second notice would be mailed when the part was available. The contact had not experienced a failure. VIN tool confirms parts not available.

A recall on the electrical system of my plug in hybrid does not allow me to use the electrical portion of my vehicle. The main reason I purchased this vehicle was to use all electric with the option of having a gas powered vehicle. Until this is remedied, the dealership said that I cannot charge my vehicle. This was the major selling point of this vehicle. I also cannot sell this vehicle because no dealership will purchase this vehicle with this major recall (that has been issued with no remedy since June of last year (10 months ago).

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.