2005 Ford Freestyle

HAD FRONT AND REAR BRAKES REPLACED AT 35,000 MILES NOW 14,000 MILES LATER REAR PADS AND ROTOR WORE OUT. FIRST TIME THEY SAID PAD GOT WET IN A WAREHOUSE. NOW THEY SAID IT IS MY PROBLEM BECAUSE WARRANTY IS UP, I SAY THEY DID NOT FIX THE PROBLEM THEY JUST TRIED TO COVER IT UP. FORD CUSTOMER SERVICE SAY THEY HAVE NOT HAD ANY COMPLAINTS A LIE. HOW MANY DEATHS BEFORE THEY HEAR COMPLAINTS. *TR

CAR STOPS ON ITS OWN. SHUTS OFF. BUCKS AND JERKS AND IS GOING TO KILL ME AND MY KIDS AND FORD WILL NOT DO ANYTHING ABOUT IT. I CAN'T EVEN GET A FORD DEALERSHIP TO WORK ON MY VEHICLE THEY TELL ME THEY DON'T WANT THIS PROBLEM. THERE ARE TO MANY REPAIRS ON THIS VEHICLE AND NOW THEY ARE TELLING WELL YOUR WARRANTY IS UP NOW. THEY KEPT TELLING ME AT FORD (1-800) WE ARE WORKING ON IT, GETTING ME A BUY BACK. NOW THEY TELL ME IT IS DO DEAL AND THEY WILL NOT FIX MY VEHICLE. MY CAR NOW FILLS UP WITH WATER WHEN IT RAINS. I HAVE HAD 2 TRANSMISSIONS PUT IN THIS VEHICLE, THEY REPLACED MY BRAKES A FEW TIMES, THEY REPLACED MY COMPUTER A FEW TIMES, AND ALL THE WHILE KEPT TELLING ME WE ARE WORKING ON GETTING YOU A NEW VEHICLE. THEY THE DEALERSHIP SHUTS DOWN. I HAVE BEEN TO OTHERS AND THEY DON'T WANT MY PROBLEM. I HAVE CALLED FORD A LOT OF TIMES. THEY JUST TAKE MY INFORMATION AND TELL ME THEY DON'T HAVE TO FIX YOUR VEHICLE. I AM FED UP WITH THIS. *TR

ON MY 2005 FORD FREESTYLE WITH 21,400 MILES THE REAR BRAKE PADS WERE WORN WITH LESS THAN 3 MM OF PAD REMAINING. AT 6 DAYS PAST MY 3 YR / 36 K MI. WARRANTY, FORD CUST SERVICE AND FORD CORPORATE SAID THERE WAS NOTHING THEY COULD DO TO HELP ME. THEY DID ADMIT THAT THEY EXTENDED THE REAR BRAKE WARRANTY TO 3 YR/ 36 K MI - HOWEVER I WAS PAST THE 3 YR DATE (EVEN IF BY 6 DAYS) -- THANKFULLY MY DEALER CONTACTED THEIR FORD REP AND HE AUTHORIZED THE ENTIRE REAR BRAKES TO BE REPLACED -- MY COPAY WAS $119.68 VS $475.00. I GRILLED THEM AS TO WHAT ALL WAS REPLACED AND THEY SAID THE PADS, ROTORS, AND CALIPER MOUNTING PLATES AND BRACKETS AND BOLTS ETC. THEY SAID THEY REAR BRAKE ISSUES THAT MOST EVERYBODY IS HAVING IS DUE TO THE WRONG CALIPER MOUNTING HARDWARE USED. THIS CAUSED THE CALIPERS TO BE ALWAYS MISS- ALIGNED AND EXCESSIVE PAD AND ROTOR WEAR. SIMPLY REPLACING PADS AND ROTORS WILL NOT FIX THE ACTUAL CAUSE OF THE PROBLEM (THE MIS-ALIGNED CALIPERS) HOPEFULLY THIS MAY HELP SOMEONE WHO IS REPLACING PADS AND ROTORS EVERY 7K MI. FORDS INDIFFERENCE TO THIS PROBLEM IS ABSOLUTELY UN-ACCEPTABLE. I WISH ALL OF OUR COMPLAINTS COULD BE SUBMITTED TO AN ATTORNEY FOR A CLASS ACTION SUIT. IT SEEMS FORD DOES NOT WANT OFFER A FIX FOR THIS UNLESS YOU CATCH IT WHILE UNDER WARRANTY. HOPE THIS HELPS. *TR

I OWN A 2005 FORD FREESTYLE AND THERE ARE 45,854 MILES ON THE CAR. OVER THE PREVIOUS FEW MONTHS, WHILE BACKING UP, I HEARD A GRINDING NOISE FROM THE REAR OF THE CAR. AS A RETIRED SALESMAN WHO DROVE OVER 1,000,000 MILES WITHOUT REPLACING ANY BRAKES ON A CAR, I DID NOT IMMEDIATELY COME TO THE CONCLUSION THAT THIS NOISE WAS COMING FROM THE REAR BRAKES. I WAS UNDER THE IMPRESSION THAT THE FRONT BRAKES HISTORICALLY WOULD FAIL BEFORE THE REAR BRAKES WOULD. I FINALLY DID TAKE THE CAR TO BRAKES ONLY AMERICA, INC., IN LANSING, MI, WHERE I WAS TOLD THAT THE ENTIRE REAR BRAKE SYSTEM WAS WORN OUT. I HAD TO HAVE THE ROTORS AND PADS REPLACED FOR A COST OF $269.85. STAFF AT THE BRAKES ONLY STORE TOLD ME THAT THE QUALITY OF THE REAR DISC BRAKES ARE NOT OF THE SAME QUALITY AS THE FRONT, WHICH ON MY CAR, ARE STILL IN VERY GOOD CONDITION. I CONTACTED FORD MOTOR COMPANY TODAY, MARCH 3, 2008, AND THEY TOLD ME THAT UNTIL DECEMBER 31, 2007, THE COMPANY REVIEWED EACH COMPLAINT REGARDING THESE REAR BRAKES ON AN INDIVIDUAL BASIS, EVEN AFTER THE EXPIRATION OF THE WARRANTY. BECAUSE OF THE TIMING OF MY REAR BRAKES FAILING, FORD SAID THAT IT COULD NOT HELP ME WITH THIS MATTER. IF THERE WAS A RECALL FROM FORD, I DID NOT RECEIVE THIS NOTIFICATION. *TR

PREMATURE WEAR ON THE REAR DISC BRAKES. THE REAR BRAKES WERE CHANGE UNDER AN EXTENDED WARRANTY AT 13,000 MILES BY FORD. NOW AT 32,500 MILES THE REAR BRAKES ARE DOWN TO THE ROTOR. THE DEALER AND FORD TOLD ME THAT THIS WAS A ONE TIME DEAL. APPARENTLY THEY KNOW THERE IS A PROBLEM WITH THE REAR BRAKES OR ELSE THEY WOULD NOT OFFER AN EXTENDED WARRANTY ON THEM. ONE SERVICE REP TOLD ME THAT 20,000 MILES ON REAR BRAKES IS NORMAL AND ANOTHER TOLD ME THAT YOU SHOULD GET 2 FRONT BRAKE PADS TO 1 REAR BRAKE PAD. ANOTHER PROBLEM THAT I HAD WAS THE INSTRUMENT CLUSTER. THE GAUGES WOULD ALL GO TO ZERO. IT TOOK 4 TIMES AND 8 DAYS TO THE DEALER ACROSS A SPAN OF 6 MONTHS FOR THEM TO FIGURE OUT WHAT THE PROBLEM WAS. THANKS *TR

ON DECEMBER 22, 2007 MY 2005 FORD FREESTYLE CAR WAS MAKING NOISE ON MY ENTIRE 30 MILE TRIP TO WORK. I TOOK A GUY FROM WORK FOR A RIDE AND HE TOLD ME HE WAS PRETTY SURE IT WAS MY REAR BRAKES. THE CAR WARRANTY HAD JUST EXPIRED, I HAD APPROX. 36, 800 MILES ON IT. WE TOOK IT TO THE CLOSEST PLACE WHO COULD LOOK AT IT RIGHT AWAY, THIS WAS AN INDEPENDENT SHOP. THEY INFORMED ME THAT MY REAR BRAKES, ROTORS AND 1 CALIPER REQUIRED REPLACING. THE CALIPER HAD LOCKED UP AND I HAD NO BRAKE PADS LEFT. THEY ALSO TOLD MY HUSBAND THAT I WAS VERY LUCKY I DIDN'T DRIVE MUCH FARTHER AS IT WAS VERY DANGEROUS. THE SHOP SAID IT LOOKED LIKE I HAD BEEN DRIVING AROUND WITH THE PARKING BRAKE ON. I NEVER USE MY PARKING BRAKE AND THERE IS A LARGE LIGHT THAT COMES ON THE INSTRUMENT PANEL WHEN IT IS ON! UPON URGING FROM FRIENDS WHO COULDN'T BELIEVE HOW EARLY THE REAR BRAKES NEEDING REPLACING I DID A LITTLE RESEARCH AND FOUND SO MANY FORUMS AND COMPLAINTS ABOUT THE EXACT PROBLEM. I SHUDDER TO THINK WHAT COULD HAVE HAPPENED TO MY FAMILY AND I HAD I NOT GONE TO THE CLOSEST PLACE. FORD CUSTOMER SUPPORT TOLD ME THEY HAD A "CUSTOMER SATISFACTION PLAN" IN PLACE FOR THIS ISSUE. I WAS TOLD TO TAKE MY RECEIPT FOR THE REPAIR TO MY FORD DEALER AND THEY WOULD SUBMIT IT FOR REIMBURSEMENT BECAUSE IT HAPPENED PRIOR TO DEC. 31, 2007. EVEN THOUGH I WAS OVER 36K. FORD CUSTOMER SUPPORT JUST INFORMED ME TODAY THAT THEY WILL NOT REIMBURSE ME BECAUSE THE DEALER DID NOT DO THE REPAIRS. I CAN NOT BELIEVE FORD KNOWS OF THIS MAJOR SAFETY CONCERN AND HAS NOT ISSUED A VOLUNTARY RECALL. WHEN THE SUPERVISOR AT FORD CUSTOMER SUPPORT TOLD ME I SHOULD HAVE TAKEN IT TO THE DEALER INSTEAD OF THE CLOSEST PLACE I ASKED HIM "WHAT IF I WOULD HAVE HAD AN ACCIDENT AND DIED ON THE WAY TO THE FORD DEALER?" HIS RESPONSE WAS..."I DON'T KNOW, I DON'T HAVE A CRYSTAL BALL". SAFETY AND CONCERN FOR THEIR CUSTOMERS IS OBVIOUSLY NOT A BIG CONCERN. *TR

TL*THE CONTACT OWNS A 2005 FORD FREESTYLE. THE CONTACT EXPERIENCED BRAKE FAILURE. HE TOOK THE VEHICLE TO A SHOP AND THE MECHANIC STATED THAT THE BRAKES AND ROTORS WERE VERY DAMAGED AND THE VEHICLE SHOULD NOT BE DRIVEN. THE VEHICLE IS CURRENTLY LOCATED AT THE REPAIR SHOP. THE CONTACT CALLED FORD, BUT THEY REFUSED TO OFFER ASSISTANCE. THE VIN, ENGINE SIZE, AND NUMBER OF CYLINDERS WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 7,000.