2003 Ford Ford Truck

I WAS DRIVING MY 2003 FORD EXPEDITION TO MY CHILDREN'S SCHOOL ON FRIDAY, SEPT 30, 2005, AT 8 AM. WHILE DRIVING DOWN THE ROAD, THE DRIVER'S AIRBAG DEPLOYED. THE TRUCK HAS NOT BEEN WRECKED, HIT, OR IN ANY KIND OF ACCIDENT. THERE WAS NO REASON FOR THE AIRBAG TO SUDDENLY & UNEXPECTEDLY DEPLOY WHILE I WAS DRIVING. FORD HAS TAKEN NO RESPONSIBILITY. IN FACT, CONSUMER AFFAIRS HAS NOT YET CALLED US BACK (AFTER THEY TOLD US THEY WOULD CALL IN 2 DAY, THEN 7 DAYS, BUT NO RESPONSE YET.) THE FORD DEALERSHIP (WHO HAS THE TRUCK) HAS NOT TAKEN ANY ACTION EITHER. THE "REP" HAS STILL NOT SHOWN UP FROM MEMPHIS. FORD WILL NOT PROVIDE US A RENTAL CAR, DEMO, LOANER, ETC. WE ARE PAYING FOR THAT OUT OF POCKET. I ALSO PAID FOR MEDICAL BILLS OUT OF POCKET BECAUSE MY ARM WAS BURNED & BRUISED. FORD HAS BEEN TERRIBLE TO WORK WITH. THEY WILL NOT RESPOND, EVEN THOUGH MY VEHICLE IS SITTING IN ONE OF THEIR DEALERSHIPS. *NM

ON JULY 30, 2005,WE WERE TOTALLY STOPPED, WAITING TO MAKE A LEFT TURN WHEN WE WERE STRUCK FROM BEHIND BY A DRIVER GOING ABOUT 50 MPH (IN A 30 MPH ZONE). WE WERE IN A 2003 FORD WINDSTAR SPORT VAN WITH QUAD-CAPTIAN SEATS. OUR FRONT SEATS BOTH COLLAPSED BACKWARD AND MINE ON THE PASSENGER STRUCK OUR 9-YR OLD SON WHO WAS DIRECTLY BEHIND ME. HE IS SMALL FOR HIS AGE. HE HAD A BUMP ON HIS FOREHEAD, AND HIS KNEE, AND STILL HAS MUSCLE PAIN IN THE THIGH OF THIS LEG. IF THERE HAD BEEN A FULL-SIZE ADULT SITTING BEHIND EITHER FRONT SEAT, THERE COULD HAVE BEEN VERY SERIOUS INJURIES. AS IT IS, WE ALL THREE HAVE WHIPLASH AND ARE DEALING WITH A LOT OF PAIN. OUR AIRBAGS DID NOT DEPLOY, WHICH IS NO GOOD SINCE THE SEATS COLLAPSED. AND, OF COURSE, EVEN THOUGH WE WERE SEAT-BELTED, OUR SHOULDER STRAP WAS STILL IN AN UPRIGHT POSITION WHEN WE WERE IN A PRONE POSITION WITH THE STOMACH PORTION OF THE STRAP STILL ACROSS US. I CALLED THE FORD COMPANY AND SPOKE WITH A CUSTOMER SERVICE REPRESENTATIVE THAT ONLY SAID SHE HAD NEVER HEARD OF SUCH A THING, AND THAT THE LOCAL FORD GARAGE WOULD MORE THAN LIKELY BE SENDING THEM A REPORT SINCE THEY ARE FIXING IT.