THIS PROBLEM JUST HAPPENED YESTERDAY. MY DAUGHTER WAS MAKING A TURN, AND THE CVC JOINT COMPLETELY FELL APART. SHE LOST ALL STEERING CAUSING HER TO HIT A CURB. WE HAD THE CAR TOWED TO THE DEALER WHERE WE BOUGHT IT ONLY A MONTH AGO. THEY ARE REFUSING TO FIX THE CAR SAYING THAT SHE WAS IN AN ACCIDENT CAUSING THE JOINT TO FALL A…
Read full complaint
THIS PROBLEM JUST HAPPENED YESTERDAY. MY DAUGHTER WAS MAKING A TURN, AND THE CVC JOINT COMPLETELY FELL APART. SHE LOST ALL STEERING CAUSING HER TO HIT A CURB. WE HAD THE CAR TOWED TO THE DEALER WHERE WE BOUGHT IT ONLY A MONTH AGO. THEY ARE REFUSING TO FIX THE CAR SAYING THAT SHE WAS IN AN ACCIDENT CAUSING THE JOINT TO FALL APART. THIS IS NOT THE CASE. WE ARE NOT SURE WHAT TO DO, AND NEED HELP. THIS IS A TERRIBLE DEFECT, AND IF SHE HADN'T HAVE BEEN GOING SLOW, SHE COULD HAVE BEEN KILLED. IS THERE ANYONE WHO CAN HELP US, AS WERE NOT SURE WHAT STEPS TO TAKE TO GET THE PUBLIC ATTENTION ABOUT A POSSIBLE KILLER.
NHTSA ODI #10069776
Mileage unknown · Jan 15, 2004
SteeringCrash
INVOLVED IN A CRASH FRIDAY WHERE CAR SEEM TO DIVE TO THE RIGHT AND IN TO A PARKED CAR. DRIVER HAS A GOOD DRIVING RECORD AND WAS NOT DISTRACTED WHILE DRIVING.
FUEL PUMP WAS REPLACED TWICE FROM JANUARY TO JUNE STERRING WHEEL AND CAR SHAKE WHILE STOPPING AND DRIVING AT 50 MPH OR ABOVE BRAKES HAVE BEEN CHECKED 3 TIMES FINALLY HAD REPLACED AND ROTORS, NO CHANGE IN PERFORMANCE
NHTSA ODI #10069221
5,000 miles · Jan 15, 2004
SteeringSuspension
MY 2002 FORD FOCUS STARTED HAVING PROBLEMS AFTER 5000 MILES. IT STARTED WITH A NOISE COMING FROM THE FRONT LEFT WHEEL AREA. FROM THERE THE STEERING SEEMED SHAKEY AT TIMES AT HIGHWAY SPEEDS. ONCE, THE CAR PULLED TO THE LEFT SUDDENLY ON THE HIGHWAY. THE DEALERSHIP HAS CHANGED THE TRANSMISSION, FRONT BEARING, AND KNUCKLE, ON THE CA…
Read full complaint
MY 2002 FORD FOCUS STARTED HAVING PROBLEMS AFTER 5000 MILES. IT STARTED WITH A NOISE COMING FROM THE FRONT LEFT WHEEL AREA. FROM THERE THE STEERING SEEMED SHAKEY AT TIMES AT HIGHWAY SPEEDS. ONCE, THE CAR PULLED TO THE LEFT SUDDENLY ON THE HIGHWAY. THE DEALERSHIP HAS CHANGED THE TRANSMISSION, FRONT BEARING, AND KNUCKLE, ON THE CAR IN THE PAST TWO MONTHS. THE CAR IS STILL NOT FIXED. THE MOST NOTICEABLE PROBLEM IS THE HOWLING GRINDING NOISE COMING FROM THE FRONT LEFT WHEEL. IT CAN BE HEARD MOSTLY AROUND 50 TO 60 MPH. IT IS STILL UNKNOWN WHAT IS WRONG WITH THE CAR.
NHTSA ODI #10068717
Mileage unknown · Aug 31, 2003
SteeringSuspension
PROBLEMS WITH 2002 FORD FOCUS STEERING AND SUSPENSION.*MR *CB
NHTSA ODI #10033827
9,600 miles · Aug 25, 2003
SteeringSuspensionInjury
STEERING WHEEL LOST CONTROL WHILE DRIVING AT NORMAL SPEED. AS RESULT, LOWER AND UPPER BALL JOINTS AND BRAKE WERE DAMAGED. DEALER NOTIFIED. *AK UPDATED 1/11/2006. THERE WAS POPPING AND CLICKING IN THE STEERING WHEEL WHILE TURNING. THIS CAUSED THE CONSUMER TO LOSE CONTROL AND HIT A CURB. THE IMPACT RESULTED IN A BLOWN TIRE. …
Read full complaint
STEERING WHEEL LOST CONTROL WHILE DRIVING AT NORMAL SPEED. AS RESULT, LOWER AND UPPER BALL JOINTS AND BRAKE WERE DAMAGED. DEALER NOTIFIED. *AK UPDATED 1/11/2006. THERE WAS POPPING AND CLICKING IN THE STEERING WHEEL WHILE TURNING. THIS CAUSED THE CONSUMER TO LOSE CONTROL AND HIT A CURB. THE IMPACT RESULTED IN A BLOWN TIRE. *NM
NHTSA ODI #10034456
6,000 miles · Jul 16, 2003
Steering
I PURCHASED THIS VEHICLE NEW, TOOK DELIVERY 9/28/02. A FEW MONTHS LATER, I NOTICED THE MATERIAL COVERING THE STEERING WHEEL HAD DEVELOPED SOME ROUGH SPOTS IN THE SURFACE. I COULD NOT REMEMBER DOING ANYTHING THAT WOULD HAVE SCRAPED OR ROUGHENED THE SURFACE. THE MATERIAL COVERING THE STEERING WHEEL HAS CONTINUED TO CRUMBLE OFF …
Read full complaint
I PURCHASED THIS VEHICLE NEW, TOOK DELIVERY 9/28/02. A FEW MONTHS LATER, I NOTICED THE MATERIAL COVERING THE STEERING WHEEL HAD DEVELOPED SOME ROUGH SPOTS IN THE SURFACE. I COULD NOT REMEMBER DOING ANYTHING THAT WOULD HAVE SCRAPED OR ROUGHENED THE SURFACE. THE MATERIAL COVERING THE STEERING WHEEL HAS CONTINUED TO CRUMBLE OFF UNTIL NOW, LARGE CHUNKS ARE MISSING OFF ABOUT 6" OF IT, WITH THE METAL OF THE UNDERLYING STEERING WHEEL SHOWING IN A COUPLE OF SPOTS. ANOTHER SEVERAL INCHES ARE STARTING TO DISINIGRATE. THE WHEEL DOES NOT RUB AGAINST ME WHILE I AM DRIVING, BUT IS OCCURRING ALONG THE LOWER 1/3 OF THE WHEEL. TODAY, 7/16/03, I TOOK IT INTO THE DEALERSHIP TO BE REPLACED UNDER WARRANTY. THEY EVENTUALLY AGREED TO DO SO, BUT NOT BEFORE THE SERVICE TECHNICIAN TRIED TO INTIMIDATE ME OUT OF REPLACING IT BY INSISTING THAT I HAD DAMAGED IT MYSELF. I HAD TO ARGUE WITH BOTH THE TECHNICIAN AND THE SERVICE MANAGER BEFORE THEY AGREED TO REPLACE THE WHEEL UNDER WARRANTY. THIS IS A SAFETY ISSUE, FOR HAD THEY BEEN SUCCESSFUL IN INTIMIDATING ME, OR OTHER OWNERS WITH THE SAME PROBLEM, A FAULTY STEERING WHEEL UNSAFE TO HOLD IS WHAT THE OWNER WOULD HAVE BEEN LEFT WITH. I HAVE FILED THIS COMPLAINT FOR STATISTICAL PURPOSES AND FOR PUBLIC INFORMATION PURPOSES.*AK
NHTSA ODI #10028422
Mileage unknown · Jul 2, 2003
SteeringStructure
2002 FORD FOCUS DISPLAYING STEERING PROBLEMS. *MR APPROXIMATELY NINE MONTHS AFTER PURCHASE, THEY BEGAN HAVING PROBLEMS WITH THE STEERING SYSTEM. THE CAR HAS BEEN SERVICED 4 TIMES AND PROBLEM THE WAS STILL NOT FIXED . IF THE VEHICLE WAS NOT CORRECTED IN 30 DAYS THE CONSUMER WAS GOING TO REQUEST THAT THE VEHICLE BE REPURCHASED…
Read full complaint
2002 FORD FOCUS DISPLAYING STEERING PROBLEMS. *MR APPROXIMATELY NINE MONTHS AFTER PURCHASE, THEY BEGAN HAVING PROBLEMS WITH THE STEERING SYSTEM. THE CAR HAS BEEN SERVICED 4 TIMES AND PROBLEM THE WAS STILL NOT FIXED . IF THE VEHICLE WAS NOT CORRECTED IN 30 DAYS THE CONSUMER WAS GOING TO REQUEST THAT THE VEHICLE BE REPURCHASED. *CB THE REAR GATE DID NOT OPEN PROPERLY. *JB
NHTSA ODI #10026455
Mileage unknown · May 2, 2003
Steering
WHILE DRIVING THE STEERING WHEEL VIBRATED HEAVILY. *NLM
NHTSA ODI #10018041
Mileage unknown · Jan 30, 2003
SteeringCrash
WHILE DRIVING AT ANY SPEED AND WITHOUT WARNING THE STEERING WHEEL LOCKED UP CAUSING A ACCIDENT. DEALER NOTIFIED. TS
CERTAIN PASSENGER VEHICLES WITH FOUR OR FIVE DOORS AND ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA, A BUILD-UP OF CORROSION AT THE PAWL PIVOT AREA OF THE REAR DOOR LATCH CAN CAUSE A BINDING CONDITION OF THE PAWL THAT MAY AFFECT PROPER ENGAGEMENT OF THE PAWL INTO THE CATCH. THE OCCUPANT MAY EXPERIENCE DIFFICULTY OPENING OR CLOSING A REAR DOOR, AND EVENTUALLY THE REAR DOOR MAY NOT LATCH PROPERLY.
Consequence & remedy
Consequence: IF NOT LATCHED PROPERLY, THE DOOR MAY OPEN WHILE THE VEHICLE IS IN MOTION. IF AN OCCUPANT FELL OUT OF THE VEHICLE, PERSONAL INJURIES COULD OCCUR.
Remedy: DEALERS WILL HAVE A LOWER ROCKER SEAL ADDED TO THE DOOR AND HAVE THE REAR DOOR LATCHES EVALUATED FREE OF CHARGE. A LATCH THAT PASSES THE EVALUATION WILL BE LUBRICATED TO PREVENT FUTURE CORROSION. A LATCH THAT DOES NOT PASS THE EVALUATION WILL BE REPLACED. IN ADDITION, A STICKER WILL BE AFFIXED TO THE REAR DOORS ADVISING THE OWNERS TO USE THE RECOMMENDED LUBRICANT. THE RECALL BEGAN ON MARCH 9, 2005. OWNERS MAY CONTACT FORD AT 1-800-392-3673.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
5
AQ10001 · Fleet Vehicle Recall Completion Audit
Opened Nov 18, 2010 · Closed Dec 28, 2015
Status: closed (inferred from source dates) · Unknown Or Other
On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any future investigations, including audits of individual recalls, or groups of recalls, or rental car companies, to examine more closely safety recalls performance and completion issues in this area.
CLOGGING OF THE FUEL DELIVERY MODULE (FDM) FILTERS IN THE SUBJECT VEHICLES CAN LEAD TO STALLING AND OTHER RELATED SYMPTOMS.THESE SYMPTOMS BECOME INCREASINGLY OBVIOUS TO THE DRIVER AS THE CLOGGING GRADUALLY INCREASES OVER EXTENDED PERIODS OF DRIVING.STALLING IN THESE VEHICLES IS MOST LIKELY TO OCCUR WHEN ACCELERATING THROUGH A RIGHT HAND TURN SUCH AS MERGING INTO FREEWAY TRAFFIC WHEN THE FUEL LEVEL IN THE FUEL TANK IS LESS THAN 1/4 FULL.MORE THAN 90% OF THE STALLING COMPLAINTS PERTAIN TO THE ORIGINAL DESIGN FDM INSTALLED IN MY 2000 AND 2001 (PARTIAL YEAR) FOCUS VEHICLES. FORD HAS DECIDED TO CONDUCT A CAMPAIGN (03V-482) TO ADDRESS STALLINGIN THESE VEHICLES.THE SMALLER NUMBER AND RATE OF COMPLAINTS ASSOCIATED WITH THE INTERIM AND CURRENT FDM DESIGNS INDICATE IMPROVEMENT BUT ALSO REFLECT A SHORTER TIME IN SERVICE FOR THESE DESIGNS. ACCORDINGLY, ODI WILL MONITOR THE STALLING PERFORMANCE OF MY 2001 - 2002 FOCUS VEHICLES EQUIPPED WITH INTERIM AND CURRENT DESIGN FDMS.
Additional source detail variants (3)
Fuel System, Gasoline:delivery:fuel Pump
CLOGGING OF THE FUEL DELIVERY MODULE (FDM) FILTERS IN THE SUBJECT VEHICLES CAN LEAD TO STALLING AND OTHER RELATED SYMPTOMS.THESE SYMPTOMS BECOME INCREASINGLY OBVIOUS TO THE DRIVER AS THE CLOGGING GRADUALLY INCREASES OVER EXTENDED PERIODS OF DRIVING.STALLING IN THESE VEHICLES IS MOST LIKELY TO OCCUR WHEN ACCELERATING THROUGH A RIGHT HAND TURN SUCH AS MERGING INTO FREEWAY TRAFFIC WHEN THE FUEL LEVEL IN THE FUEL TANK IS LESS THAN 1/4 FULL.MORE THAN 90% OF THE STALLING COMPLAINTS PERTAIN TO THE ORIGINAL DESIGN FDM INSTALLED IN MY 2000 AND 2001 (PARTIAL YEAR) FOCUS VEHICLES. FORD HAS DECIDED TO CONDUCT A CAMPAIGN (03V-482) TO ADDRESS STALLINGIN THESE VEHICLES.THE SMALLER NUMBER AND RATE OF COMPLAINTS ASSOCIATED WITH THE INTERIM AND CURRENT FDM DESIGNS INDICATE IMPROVEMENT BUT ALSO REFLECT A SHORTER TIME IN SERVICE FOR THESE DESIGNS. ACCORDINGLY, ODI WILL MONITOR THE STALLING PERFORMANCE OF MY 2001 - 2002 FOCUS VEHICLES EQUIPPED WITH INTERIM AND CURRENT DESIGN FDMS.
Fuel System, Other:delivery:fuel Pump
CLOGGING OF THE FUEL DELIVERY MODULE (FDM) FILTERS IN THE SUBJECT VEHICLES CAN LEAD TO STALLING AND OTHER RELATED SYMPTOMS.THESE SYMPTOMS BECOME INCREASINGLY OBVIOUS TO THE DRIVER AS THE CLOGGING GRADUALLY INCREASES OVER EXTENDED PERIODS OF DRIVING.STALLING IN THESE VEHICLES IS MOST LIKELY TO OCCUR WHEN ACCELERATING THROUGH A RIGHT HAND TURN SUCH AS MERGING INTO FREEWAY TRAFFIC WHEN THE FUEL LEVEL IN THE FUEL TANK IS LESS THAN 1/4 FULL.MORE THAN 90% OF THE STALLING COMPLAINTS PERTAIN TO THE ORIGINAL DESIGN FDM INSTALLED IN MY 2000 AND 2001 (PARTIAL YEAR) FOCUS VEHICLES. FORD HAS DECIDED TO CONDUCT A CAMPAIGN (03V-482) TO ADDRESS STALLINGIN THESE VEHICLES.THE SMALLER NUMBER AND RATE OF COMPLAINTS ASSOCIATED WITH THE INTERIM AND CURRENT FDM DESIGNS INDICATE IMPROVEMENT BUT ALSO REFLECT A SHORTER TIME IN SERVICE FOR THESE DESIGNS. ACCORDINGLY, ODI WILL MONITOR THE STALLING PERFORMANCE OF MY 2001 - 2002 FOCUS VEHICLES EQUIPPED WITH INTERIM AND CURRENT DESIGN FDMS.
Vehicle Speed Control:linkages
CLOGGING OF THE FUEL DELIVERY MODULE (FDM) FILTERS IN THE SUBJECT VEHICLES CAN LEAD TO STALLING AND OTHER RELATED SYMPTOMS.THESE SYMPTOMS BECOME INCREASINGLY OBVIOUS TO THE DRIVER AS THE CLOGGING GRADUALLY INCREASES OVER EXTENDED PERIODS OF DRIVING.STALLING IN THESE VEHICLES IS MOST LIKELY TO OCCUR WHEN ACCELERATING THROUGH A RIGHT HAND TURN SUCH AS MERGING INTO FREEWAY TRAFFIC WHEN THE FUEL LEVEL IN THE FUEL TANK IS LESS THAN 1/4 FULL.MORE THAN 90% OF THE STALLING COMPLAINTS PERTAIN TO THE ORIGINAL DESIGN FDM INSTALLED IN MY 2000 AND 2001 (PARTIAL YEAR) FOCUS VEHICLES. FORD HAS DECIDED TO CONDUCT A CAMPAIGN (03V-482) TO ADDRESS STALLINGIN THESE VEHICLES.THE SMALLER NUMBER AND RATE OF COMPLAINTS ASSOCIATED WITH THE INTERIM AND CURRENT FDM DESIGNS INDICATE IMPROVEMENT BUT ALSO REFLECT A SHORTER TIME IN SERVICE FOR THESE DESIGNS. ACCORDINGLY, ODI WILL MONITOR THE STALLING PERFORMANCE OF MY 2001 - 2002 FOCUS VEHICLES EQUIPPED WITH INTERIM AND CURRENT DESIGN FDMS.
Illustration