2016 Ford Flex

The contact owns a 2016 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V829000 (Structure); however, parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse(R), the rearview camera displayed a blank or distorted image. The contact made several attempts to notify the dealer but was unsuccessful. The vehicle was not repaired. The failure mileage was unknown.

The contact owns a 2016 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to perform the recall repair was not yet available. The contact stated that while in Reverse (R), the rearview camera displayed an inverted image. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.

The contact owns a 2016 Ford Flex. The contact received notification of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V829000 (Structure); however, parts for the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back over prevention camera failed to display an image of the rear of the vehicle. A black screen was displayed on the screen while in reverse. The dealer was contacted and confirmed that the parts were not yet available. The contact paid out of pocket for the dealer to replace the camera. The manufacturer was not made aware of the failure. The approximate failure mileage was 68,000.

The contact owns a 2016 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The rearview camera became intermittently inoperative. The contact stated that the intermittent failure made it difficult to safely reverse the vehicle while the rearview camera was inoperable. While reversing in a parking lot, the rearview camera became inoperative. There were no warning lights illuminated. The vehicle was taken to a local dealer, but the vehicle was not diagnosed or repaired. The manufacturer had not been notified of the failure. The failure mileage was approximately 130,000.

The contact owns a 2016 Ford Flex. The contact stated that while reversing, the rear-view camera displayed a blank or distorted screen. In addition, the contact stated that the rear-view camera flickered on and off and the rear-view camera unavailable message was displayed. The dealer was made aware of the failure, and the contact was informed that parts were unavailable to repair the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that parts were unavailable. The failure mileage was approximately 140,000.

The contact owns a 2016 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V829000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while shifted into reverse(R), the rear-view camera failed to display a clear image on the center display. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 43,000.

The contact owns a 2016 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a distorted image while reversing, and the failure was more significant at nighttime. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000.

The contact owns a 2016 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera image failed to display. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 69,000.

The contact owns a 2016 Ford Flex. The contact received a recall notification, 25V695000 (Back Over Prevention) however the parts were unavailable. The dealer was contacted, the contact was informed that the parts were unavailable. The manufacturer was not contacted. The contact had not experienced any failure regarding the unrepaired recall repair.