2015 Ford Flex

A Ford Lincoln dealer installed a new Battery Cable Assembly (Part DA8Z*14300*BA) in my 2015 Ford Flex on 8/5/2021. After 20 miles of driving in two trips the power steering failed at the start of a third trip on 8/6/2021. I struggled to get the vehicle to a parking lot and turned it off. The yellow image of a car skidding had appeared on the information display. I turned the vehicle back on and the steering operated as normal. I drove the vehicle again on 8/8/2021 and it operated as normal. It is necessary for Ford to inform all owners of this issue as it could result in an accident if a driver is not aware of the potential for a power steering failure.

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA campaign number: 20V072000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2015 Ford Flex. The contact stated while driving 25 mph, the power steering failed not allowing the contact to steer the vehicle. The contact stated that the power steering assist warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed with the power steering assist needing to be replaced. The vehicle was not repaired. The contact was relating the failure to an unknown recall. The manufacturer had been informed of the failure and referred the contact to the NHTSA for assistance. The failure mileage was approximately 96,000.

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 20V072000 (SUSPENSION) however, the part to do the recall repair was not yet available. The contact called two local dealers and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts Distribution Disconnect.

TL* THE CONTACT OWNS A 2015 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO FORD OF OCALA, INC. (2816 NW PINE AVE, OCALA, FL 34475) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

THE POWER STEERING SYSTEM REVERTS TO MANUAL STEERING MODE DUE TO THE POWER STEERING CONTROL MODULE (PSCM) DETECTING A MOTOR POSITION SENSOR FAULT. IN MANUAL STEERING MODE THERE IS STILL A MECHANICAL LINKAGE BETWEEN THE STEERING WHEEL AND THE ROAD WHEELS, ALLOWING STEERING CONTROL TO BE MAINTAINED. WHEN THIS CONDITION OCCURS, A MESSAGE DISPLAYS IN THE INSTRUMENT CLUSTER MESSAGE CENTER AND A CHIME SOUNDS TO INFORM THE DRIVER. LOSS OF POWER STEERING ASSIST REQUIRES GREATER STEERING EFFORT, ESPECIALLY AT LOWER SPEEDS, WHICH MAY INCREASE THE RISK OF ACCIDENT. THIS HAS OCCURRED ON THREE OCCASIONS. ALSO SEE FORD RECALL 15S18.

TL* THE CONTACT OWNS A 2015 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. BANNER FORD (943 N CAUSEWAY BLVD, MANDEVILLE, LA 70471; (985) 234-5678) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

VEHICLE WAS IN MOTION ON A HIGHWAY, SEVERAL WARNINGS QUICKLY APPEARED ON THE DASH THEN SIMULTANEOUSLY ALL POWER STEERING FUNCTIONS STOPPED WORKING AND VEHICLE WAS EXTREMELY DIFFICULT TO STEER. WHEN TRYING TO GUIDE THE VEHICLE TO A STOP, THE STEERING WHEEL WAS TRYING TO CORRECT ITSELF RESULTING IN THE VEHICLE BEING COMPLETELY INOPERABLE. THE DEALERSHIP FOUND THAT THE (PSCM) POWER STEERING CONTROL MODULE FAILED AND NEEDED TO BE REPLACED RESULTING IN A $2,200 CHARGE ON A VEHICLE WITH 52,000 MILES.

WHEN VEHICLE IN MOTION ON MAJOR ROADWAY, LOSS OF POWER AND GOES INTO LIMP MODE. YELLOW WRENCH LIGHTS UP. VEHICLE DOES NOT RESPOND TO THROTTLE. I HAVE TO SHUT OFF VEHICLE AND TURN IT BACK ON . THERE IS NO DTC CODE WHEN CHECKED. I WAS ALMOST REAR ENDED WITH MY CHILDREN IN THE VEHICLE AT TIME OF INCIDENT. CAR LOSES POWER AND RAPIDLY DECELERATES WITHIN 5 SECONDS. THERE IS ZERO TIME TO PULL OFF THE ROAD WHICH PUT US AT HIGH RISK OF BEING REAR ENDED. THIS IS A LIFE/ROAD SAFETY HAZARD