2015 Ford Flex

DRIVING THE VEHICLE ON THE HIGHWAY AND HEARD A CLUNK AND FELT A SLIGHT LOSS OF POWER AND CONTROL. PULLED OVER TO CHECK VEHICLE AND NOTICED FLAMES COMING UNDERNEATH THE ENGINE COMPARTMENT. CAR SOON BECAME ENGULFED AND WAS A TOTAL LOSS. THE ORIGIN AND CAUSE EXPERT HIRED BY OUR INSURANCE COMPANY SUSPECTS AN INJECTOR LINE CAME LOOSE ON THE ENGINE AND SPRAYED FUEL ONTO EXHAUST MANIFOLD.

I WAS DRIVING NORTHBOUND ON US 23 ON 6/10/2017 WHEN MY VEHICLE SUDDENLY DECELERATED AND WOULD NOT RESPOND TO GAS PEDAL. I COASTED TO THE SIDE OF THE ROAD FORTUNATELY WITHOUT STRIKING ANOTHER VEHICLE OR THE VEHICLE BEHIND ME REAR ENDING ME. A ORANGE WRENCH APPEARED ON THE DIGITAL SCREEN IN MY INSTRUMENT CLUSTER AND A MESSAGE APPEARED THAT SAID "SEE MANUAL." MANUAL STATED THIS WAS A POWER-TRAIN FAILURE. I TURNED CAR OFF AND RESTARTED AND WAS ABLE TO DRIVE ON. ONCE RESTARTED, THE WRENCH SYMBOL DISAPPEARED. ON 6/11/2017, WHILE DRIVING TO WORK, THE VEHICLE DID THE SAME THING ONLY 1.5 MILES AFTER IGNITION. SUDDEN DECELERATION, COAST TO SIDE OF ROAD, VERY LOW ROUGH IDLE AND WOULD NOT RESPOND TO GAS PEDAL DEPRESS. FORTUNATELY NO VEHICLES BEHIND ME. THIS TIME I HAD MY WIFE BRING MY SCAN TOOL TO ME AND I PLUGGED INTO THE OBD2 PORT AND RECEIVED A CODE "P2111 THROTTLE ACTUATOR CONTROL SYSTEM - STUCK OPEN." ONCE AGAIN I TURNED CAR OFF AND BACK ON AND WAS ABLE TO CONTINUE ON. I WENT TO BRUCE WALTERS FORD IN PIKEVILLE, KY ON 6/12/2017 AT 2PM AND ATTEMPTED TO HAVE THE VEHICLE REPAIRED. THE SERVICE ADVISER AS WELL AS SERVICE MANAGER ADVISED ME THEY COULD NOT READ ANY CODE AND THEREFORE COULD NOT DO ANYTHING. I EXPLAINED THAT IT RESETS WHEN YOU TURN OFF AND BACK ON AND THERE IS NO WAY TO DRIVE THE CAR WHEN IT HAPPENS BECAUSE IT IS DISABLED. I WAS ADVISED BY BOTH PEOPLE THAT I JUST NEEDED TO DRIVE THE CAR UNTIL IT BROKE DOWN AND HAVE IT TOWED IN WHILE STILL RUNNING THAT WAY THEY COULD READ THE CODE. I THOUGHT THIS WAS UNBELIEVABLE. NO TOW SERVICE WILL TOW A RUNNING CAR. I TRIED TO EXPLAIN BUT WAS ONLY TOLD THAT THEY HAD TO BE ABLE TO READ THE CODE TO HELP. I LEFT DEALERSHIP AND CALLED FORD CORPORATE AND WAS TOLD THE SAME THING. DRIVE UNTIL I BROKE DOWN AND HAVE IT TOWED WHILE RUNNING SO THE CODE COULD BE READ. HAVING A VEHICLE RANDOMLY SHUT DOWN ON THE ROAD IS SUPER DANGEROUS.

TL* THE CONTACT OWNS A 2015 FORD FLEX. WHILE DRIVING 65 MPH, THERE WAS AN ABNORMAL NOISE AND A FIRE ERUPTED UNDER THE FRONT OF THE VEHICLE. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD, WHICH WAS ON FIRE. A FIRE INSPECTION REPORT WAS NOT YET CONFIRMED AND THE VEHICLE WAS TOWED TO A YARD. THE DEALER (KENDALL FORD OF ANCHORAGE, 1950 GAMBELL ST, ANCHORAGE, AK 99501,(866) 591-3517) WAS NOTIFIED SEVERAL TIMES, BUT HAD NOT YET RESPONDED. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS WAITING TO DETERMINE IF THEY MAY BE ABLE TO INVESTIGATE WHAT CAUSED THE FIRE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.

OUR CAR HAS STALLED ON US 4 TIMES, ALL WHILE IN TRAFFIC. 1ST TIME AT NIGHT ON A RESIDENTAL STREET MOVING FORWARD, 2ND AND 3RD TIME WHILE ON A 40 MPH ROAD IN HEAVY TRAFFIC, 4TH TIME WHILE GOING THROUGH AN INTERSECTION ON A MAIN ROAD MOVING FORWARD. EACH TIME VEHICLE HAS HAD A 1/2 TANK OR MORE OF GAS. VEHICLE ACTS AS THOUGH IT HAS RAN OUT OF GAS. LIGHT ON THE DASH COMES ON WITH A WRENCH SYMBOL SAYING TO CHECK MANUAL. VEHICLE HAS BEEN BROUGHT INTO WESTLIE FORD IN WASHOUGAL, WA 2 TIMES WITH NO RESOLUTION. THE COMPUTER IS SHOWING NO ISSUE, SO NOTHING HAS BEEN REPAIRED. VEHICLE IS UNSAFE TO DRIVE, AS THIS COULD POTENTIALLY CAUSE AN ACCIDENT. HAD WE BEEN ON A FREEWAY I HAVE NO DOUBTS IT WOULD HAVE. VEHICLE ONLY HAS APPROXIMATELY 9800K MILES ON IT AND WE HAVEN'T EVEN OWNED IT A YEAR. I RELY HEAVILY ON MY VEHICLE, AND HAVE HAD TO PUT OUT SEVERAL HUNDRED DOLLARS SO FAR ON A RENTAL CAR.

TL* THE CONTACT OWNS A 2015 FORD FLEX. WHILE BOTH THE ENGINE AND AIR CONDITIONING WERE ACTIVATED FOR A SHORT PERIOD OF TIME, THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER. THE FAILURE OCCURRED WITHOUT WARNING. THE FAILURE OCCURRED TWICE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT IT WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 24,000.

I WAS DRIVING IN THE HIGHWAY GOING ABOUT 65 MPH WHEN WITHOUT WARNING I STARTED LOOSING SPEED AND ENDED GOING 20MPH. I WAS ABLE TO PULL OF TO THE SHOULDER AND NOTICE A WRENCH ICON APPEAR IN THE DASH BEFORE THE CAR LOST POWER. IT WAS AN EXTREMELY SCARY SITUATION AND I WAS THANKFUL I WAS ABLE TO GET TO THE SHOULDER OF THE HIGHWAY WITHOUT ANY INCIDENT. I TOWED IT TO MY FORD DEALER WHICH IS STILL THERE BEING DIAGNOSE. I DON'T KNOW WHAT HAPPEN BUT I BELIEVE ITS A DEFECTION BECAUSE NOTHING WAS DONE TO CAUSE IT. THESE IS A VERY DANGEROUS DEFECTION AND CAN CAUSE THE LIFE OF THE DRIVER AND PASSANGERS. I WANT TO MAKE THE FORD COMPANY AWARE OF THIS SITUATION AND DEMAND IT TAKES ACTION BEFORE A TRAGEDY HAPPENS. I HOPE MY FORD FLEX IS FIXED BUT I WILL NEVER FEEL FULLY SAFE IN THIS VEHICLE AGAIN. I NEVER KNEW THAT MANUFACTURES WOULD BE CARELESS ENOUGH TO PLACE THESE DEFECTIVE CARS ON THE ROAD AND NOW I AM STUCK WITH ONE. PLEASE HAVE A RECALL OF THESE FORD VEHICLES BEFORE LIVES ARE LOST.

TL* THE CONTACT OWNS A 2015 FORD FLEX. WHILE AS A PASSENGER IN THE VEHICLE, THE MIDDLE ROW SEAT ON THE RIGHT INADVERTENTLY MOVED FORWARD. AS A RESULT, THE SEAT COLLAPSED AND THE HEAD REST STRUCK THE CONTACT IN THE BACK OF THE HEAD. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND EYES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.

TL* THE CONTACT OWNS A 2015 FORD FLEX. WHILE DRIVING APPROXIMATELY 60 MPH, THE SPEED SUDDENLY REDUCED TO 20 MPH AND THE CHECK ENGINE INDICATOR ILLUMINATED. AFTER RESTARTING THE VEHICLE, THE FAILURE OCCURRED A SECOND TIME BEFORE STALLING. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,200.

VEHICLE WAS IN MOTION AT HIGHWAY SPEED WHEN IT SUDDENLY DECELLERATED AND CHECK ENGINE LIGHT CAME ON. DRIVER WAS ABLE TO STEER/COAST TO SIDE OF ROAD. ENGINE WAS RUNNING, BUT VEHICLE HAD NO ACCELERATION. VEHICLE WAS TOWED TO A DEALER AND DEALER REPLACED THE THROTTLE BODY PART. DEALER INDICATED DEFECTIVE THROTTLE BODY PARTS WERE NOT UNCOMMON ON FORD VEHICLES. SUDDEN DECELLERATION COULD HAVE RESULTED IN SIGNIFICANT SAFETY RISK HAD TRAFFIC BEEN HEAVIER AND/OR LESS SKILLED DRIVER.

APPARENTLY MY "THROTTLE BODY" ELECTRONICS WENT BAD AND CAUSED MY ENGINE TO STOP WHILE I WAS IN FAST LANE OF FREEWAY...BARELY MADE IT TO THE SHOULDER. NO WARNING UNTIL AFTER CAR WAS OFF. DEALER WAS "AWARE" OF THIS PROBLEM WITH THIS 2015 FORD ENGINE ALTHOUGH FORD HASN'T DONE ANYTHING TO WARN CUSTOMERS OR RECALL TO FIX..IT IS NOTICED HOWEVER IN SAFETY ISSUES WITH ORGS. IT IS INEXCUSABLE THAT THE CARE WILL NOT WARN OF PENDING PROBLEM, AND TURNS OFF ON ITS ON (OR SLOWS DOWN TO CRAWL) AND FORD HAS NOT TAKEN ACTION ON PROBLEM THEY ARE AWARE OF.