2015 Ford Flex

My 2015 Ford Flex is affected by recall 25V695 for the rear view camera inspection. I contacted my local Ford dealership to have the recall addressed and was told that no remedy parts are available at any dealership. They could not provide a timeline for when parts would be in stock. This vehicle is part of my commercial fleet and cannot be operated or rented until the recall is resolved. I am losing over $1,200 per month in revenue because Ford issued a recall with no fix available. Owners should not be forced to absorb open-ended financial losses because the manufacturer cannot supply the parts needed to complete its own recall.

I contacted Ford about my issue when I learned that recalls on other Ford products were issued for my fault. I was told that there was no recall for this issue and they would only fix it if I paid for it. Since then a recall for 2015 Ford Flex has finally been issued. My 2015 Ford Flex is experiencing backup camera issues the same as reported in the 2015 Flex recall issued earlier this year. I have talked to local Ford dealers as well as Customer Recall Support. They all say that since it is not included in the recall list they will not fix it. I will have to pay for diagnosis plus any repair costs. Since this is already stated to be a Safety Issue, I feel that it should be fixed by the manufacturer. Just because they did not include my VIN in their recall list should not be an excuse for not fixing the Safety Problem. I asked for a list of the serial number range of the recall but they would not provide. When I requested to speak to higher management they also declined to give me that information as well. I have been involved with high volume manufacturing for over 50 years and know that although every attempt to quantify a range of products with a certain defect may be made, it is not possible to 100% guarantee that there is not an outlier in the distribution. As the watchdog for defective automotive product (especially Safety Issues) I feel that NHTSA should be involved and assist me in getting Ford to correct this Safety issue.

The back up camera has been malfunctioning for nearly two years; if T something that happens randomly I contacted Ford and they said it’s my responsibility to get it repaired because it’s not an issue on our 2015 Ford Flex when in fact many 2015 Ford Flex were recalled for the same issue I have images of the malfunction proving the problem

We were on the way back from the grocery store on September 4th, 2021. We were traveling on the freeway at about 60mph when the car suddenly lost power. The only warning light was a wrench on the display. All electrical power remained on but there was no engine power and no acceleration. We were fortunate there was a shoulder where I was able to pull over. I coasted the car down the exit and onto a street away from traffic. I waited about 10 minutes, turned the car off and turned it back on and it started. The wrench light on the display was off. I called the local Ford Dealership and the Service Advisor said there were no recalls and that I would need to pay for a diagnostic check. The issue has not reoccurred.