2015 Ford Flex

I WAS TRAVELING WESTBOUND ON INTERSTATE 265 AT APPROXIMATELY 4 A.M. SUNDAY MORNING SEPTEMBER 30TH. THE VEHICLE STALLED OUT AND CAME TO A COMPLETE STOP ON THE INTERSTATE. A WRENCH LIGHT WAS SHOWN ON THE DASH AND THE VEHICLE WOULD NOT MOVE FORWARD. THE INCIDENT WAS CAUSED BY A SAFETY BULLETIN NUMBER 17 B28. LUCKILY I WAS ABOUT THE ONLY ONE ON THE ROAD AT THAT HOUR, BECAUSE I AM CERTAIN THAT HAD THIS HAPPENED IN RUSH HOUR TRAFFIC THERE WOULD HAVE BEEN AN ACCIDENT.

I WAS DRIVING APPROXIMATELY 45 MPH UPHILL WHEN SUDDENLY, AND WITHOUT WARNING, THE FLEX DECELERATED TO A COASTING SPEED. I WAS ABLE TO PULL INTO A TURN LANE BUT UNABLE TO ACCELERATE. THE WRENCH LIGHT CAME ON. I TURNED OFF THE CAR AND TURNED IT BACK ON. THE WRENCH LIGHT WAS ON AND THEIR WAS ABILITY TO ACCELERATE BEYOND CRAWLING. I TURNED THE CAR OFF AND BACK ON AND WAS ABLE TO DRIVE NORMALLY TO WORK.

DRIVING ON I75 HEADED SOUTH JUST N OF FORSYTHE GA 3 LANES OF TRAFFIC 75 MPH OR FASTER WRENCH LIGHT COMES ON AND NO POWER. WITH GODS LUCK THERE WAS LIKE A 10 SECOND WINDOW WHERE WE GOT OVER TO TO RIGHT BEEN AND OF THE ROAD. MY WIFE AND GRANDDAUGHTER WERE VERY FRIGHTENED. CAR WAS DEAD NO POWER! WAITED A COUPLE MINUTES AND THE CAR STARTED SO THE AIR WOULD WORK THIS IS JULY 1ST CALLED ROADSIDE ASSISTANCE FIRST OPERATOR WAS NOT GOOD AND HER ENGLISH WAS TERRIBLE NEXT LADY WAS GREAT BUT TOW WAS 2 HOURS AWAY.TOWED TO FORD DEALER CLOSED TILL MONDAY. MONDAY MORNING FORD DEALER SAYS ITS A THROTTLE ACTUATED STUCK HAVE TO REPLACE THROTTLE BODY. THEY DID A GOOD JOB ON THE ROAD COUPLE HOURS LATER. THIS A VERY SERIOUS SAFETY ISSUE.

DRIVING THE VEHICLE ON THE HIGHWAY AND HEARD A CLUNK AND FELT A SLIGHT LOSS OF POWER AND CONTROL. PULLED OVER TO CHECK VEHICLE AND NOTICED FLAMES COMING UNDERNEATH THE ENGINE COMPARTMENT. CAR SOON BECAME ENGULFED AND WAS A TOTAL LOSS. THE ORIGIN AND CAUSE EXPERT HIRED BY OUR INSURANCE COMPANY SUSPECTS AN INJECTOR LINE CAME LOOSE ON THE ENGINE AND SPRAYED FUEL ONTO EXHAUST MANIFOLD.

I WAS DRIVING NORTHBOUND ON US 23 ON 6/10/2017 WHEN MY VEHICLE SUDDENLY DECELERATED AND WOULD NOT RESPOND TO GAS PEDAL. I COASTED TO THE SIDE OF THE ROAD FORTUNATELY WITHOUT STRIKING ANOTHER VEHICLE OR THE VEHICLE BEHIND ME REAR ENDING ME. A ORANGE WRENCH APPEARED ON THE DIGITAL SCREEN IN MY INSTRUMENT CLUSTER AND A MESSAGE APPEARED THAT SAID "SEE MANUAL." MANUAL STATED THIS WAS A POWER-TRAIN FAILURE. I TURNED CAR OFF AND RESTARTED AND WAS ABLE TO DRIVE ON. ONCE RESTARTED, THE WRENCH SYMBOL DISAPPEARED. ON 6/11/2017, WHILE DRIVING TO WORK, THE VEHICLE DID THE SAME THING ONLY 1.5 MILES AFTER IGNITION. SUDDEN DECELERATION, COAST TO SIDE OF ROAD, VERY LOW ROUGH IDLE AND WOULD NOT RESPOND TO GAS PEDAL DEPRESS. FORTUNATELY NO VEHICLES BEHIND ME. THIS TIME I HAD MY WIFE BRING MY SCAN TOOL TO ME AND I PLUGGED INTO THE OBD2 PORT AND RECEIVED A CODE "P2111 THROTTLE ACTUATOR CONTROL SYSTEM - STUCK OPEN." ONCE AGAIN I TURNED CAR OFF AND BACK ON AND WAS ABLE TO CONTINUE ON. I WENT TO BRUCE WALTERS FORD IN PIKEVILLE, KY ON 6/12/2017 AT 2PM AND ATTEMPTED TO HAVE THE VEHICLE REPAIRED. THE SERVICE ADVISER AS WELL AS SERVICE MANAGER ADVISED ME THEY COULD NOT READ ANY CODE AND THEREFORE COULD NOT DO ANYTHING. I EXPLAINED THAT IT RESETS WHEN YOU TURN OFF AND BACK ON AND THERE IS NO WAY TO DRIVE THE CAR WHEN IT HAPPENS BECAUSE IT IS DISABLED. I WAS ADVISED BY BOTH PEOPLE THAT I JUST NEEDED TO DRIVE THE CAR UNTIL IT BROKE DOWN AND HAVE IT TOWED IN WHILE STILL RUNNING THAT WAY THEY COULD READ THE CODE. I THOUGHT THIS WAS UNBELIEVABLE. NO TOW SERVICE WILL TOW A RUNNING CAR. I TRIED TO EXPLAIN BUT WAS ONLY TOLD THAT THEY HAD TO BE ABLE TO READ THE CODE TO HELP. I LEFT DEALERSHIP AND CALLED FORD CORPORATE AND WAS TOLD THE SAME THING. DRIVE UNTIL I BROKE DOWN AND HAVE IT TOWED WHILE RUNNING SO THE CODE COULD BE READ. HAVING A VEHICLE RANDOMLY SHUT DOWN ON THE ROAD IS SUPER DANGEROUS.

OUR CAR HAS STALLED ON US 4 TIMES, ALL WHILE IN TRAFFIC. 1ST TIME AT NIGHT ON A RESIDENTAL STREET MOVING FORWARD, 2ND AND 3RD TIME WHILE ON A 40 MPH ROAD IN HEAVY TRAFFIC, 4TH TIME WHILE GOING THROUGH AN INTERSECTION ON A MAIN ROAD MOVING FORWARD. EACH TIME VEHICLE HAS HAD A 1/2 TANK OR MORE OF GAS. VEHICLE ACTS AS THOUGH IT HAS RAN OUT OF GAS. LIGHT ON THE DASH COMES ON WITH A WRENCH SYMBOL SAYING TO CHECK MANUAL. VEHICLE HAS BEEN BROUGHT INTO WESTLIE FORD IN WASHOUGAL, WA 2 TIMES WITH NO RESOLUTION. THE COMPUTER IS SHOWING NO ISSUE, SO NOTHING HAS BEEN REPAIRED. VEHICLE IS UNSAFE TO DRIVE, AS THIS COULD POTENTIALLY CAUSE AN ACCIDENT. HAD WE BEEN ON A FREEWAY I HAVE NO DOUBTS IT WOULD HAVE. VEHICLE ONLY HAS APPROXIMATELY 9800K MILES ON IT AND WE HAVEN'T EVEN OWNED IT A YEAR. I RELY HEAVILY ON MY VEHICLE, AND HAVE HAD TO PUT OUT SEVERAL HUNDRED DOLLARS SO FAR ON A RENTAL CAR.

APPARENTLY MY "THROTTLE BODY" ELECTRONICS WENT BAD AND CAUSED MY ENGINE TO STOP WHILE I WAS IN FAST LANE OF FREEWAY...BARELY MADE IT TO THE SHOULDER. NO WARNING UNTIL AFTER CAR WAS OFF. DEALER WAS "AWARE" OF THIS PROBLEM WITH THIS 2015 FORD ENGINE ALTHOUGH FORD HASN'T DONE ANYTHING TO WARN CUSTOMERS OR RECALL TO FIX..IT IS NOTICED HOWEVER IN SAFETY ISSUES WITH ORGS. IT IS INEXCUSABLE THAT THE CARE WILL NOT WARN OF PENDING PROBLEM, AND TURNS OFF ON ITS ON (OR SLOWS DOWN TO CRAWL) AND FORD HAS NOT TAKEN ACTION ON PROBLEM THEY ARE AWARE OF.

I WAS ENTERING AT CARPOOL LANES WHEN A DEBRIS HIT THE UNDERBODY OF THE VEHICLE, I JUST HEARD A BIG HIT UNDERBODY AND CONTINUE DRIVING AFTER TWO MILES ANOTHER DRIVER NOTICE FLUIDS WERE DRAINING FROM THE BOTTOM OF THE VEHICLE AND URGE ME TO CHECK WHEN I STOPPED I FIND OUT THE DEBRIS HAD MAKE A HEAVY DAMAGE TO THE GAS TANK AND GASOLINE WAS IN EFECT DRAINING FAST. I STOPPED AND TURN OFF THE ENGINE AND A FRIEND OF MINE HELP ME TAKE THE DAMAGE VEHICLE TO MY HOUSE WHERE THE THE REST OF THE GASOLINE DRAIN OUT. I PUT SAND INTO THE DRAIN GASOLINE AND TRY TO CATCH THE MORE I COULD INTO A SMALL BUCKET, I WAS AFRAID THE CAR COULD CATCH FIRE SO I PUT UNDER A SHADOW THE TEMPERATURE WAS 97 FRTH NEITHER THE GAS GAUGE STARTED MARKING IT WAS GETTING EMPTIER OR A CHECK ENGINE LIGHT SHOW UP AT THE DASH BOARD