2015 Ford Flex

Few months back the car stopped working. I took it to repair shop (#1), and they told me I needed to replace the battery. I had them install a new battery, and the car started again. Couple of days later, the car was dead again, so I jumped it. I jumped it about 3 more times, within 2 weeks, so I decided to take it back to the same repair shop, and they told me maybe I got a defective battery, so I exchanged battery for a new one, again. Few days later, the car was dead again, so I took it to another repair shop (#2), and explained the problem. They told they'll run a diagnosis and would let me know They kept it for 4 days, and the end result was; the car started every time they tried it. The car would run for few days, then the same thing wold happen - completely dead! I took it to a different repair shop (#3), and again, they told me they run it everyday, and they could not find anything wrong. All three repair shops said their machine did not come up with any code. All fuses and relays tested OK. It has been over six months, and I am still having the same issue. 2 or 3 days, and the car is completely dead. I don't drive it as much now, because I am afraid the car will die on me at any time, without notice. From what I've read, I think my car has a "parasitic drain" somewhere.

I TOOK IT TO RUSSELL AND SMITH FORD IN HOUSTON, TX. THEY SAID THE BATTERY WAS THE ISSUE. A WEEK LATER SAME PROBLEM, IT CRANKS BUT WONT TURNOVER. IT IS NOW AT STERLING MCCALL FORD IN HOUSTON WITH THE SAME PROBLEM. I WILL ATTACH THEIR DIAGNOSIS. I HAVE 57, 000 MILES ONLY ON THIS VEHICLE. I HOPE THAT THIS WILL ALL GO OUT TO ALL FORD DEALERSHIPS..THANK YOU

MY 2015 FORD FLEX WAS EXHIBITING SYMPTOMS DESCRIBED IN THE FORD SAFETY RECALL 16S31. THE ENGINE STALLED WHILE DRIVING WITH NO WARNING 5 TIMES OVER THE PAST TWO YEARS OF OWNERSHIP WITH THE MOST RECENT OCCURRING ON 6/20/2019 AT 8:15 AM. EACH INCIDENT WAS AT DIFFERENT SPEEDS (30 - 70MPH) BUT NO WARNING PREFACED THE STALL AND YOU HAD TO CUT THE POWER OFF AND TURN IT BACK ON FOR THE CAR TO START AGAIN. TWO OF THE STALLS WERE DURING TURNING OPERATIONS WHILE OTHERS WERE WHILE DRIVING STRAIGHT. ON OTHER OCCASIONS THE ENGINE DID NOT START VIA REMOTE START, HOWEVER NO DATES RECORDED. THIS RECALL, THAT DESCRIBES THE EXACT SYMPTOMS, STATES THAT IT DOES NOT COVER MY VEHICLE BECAUSE I HAVE A DIFFERENT ENGINE. HOWEVER, THE PART IN THE RECALL IS THE FUEL PUMP CONTROL MODULE. MY 2015 FORD FLEX HAD THE FUEL PUMP CONTROL MODULE AA8A-9D412-CA WITH THE SUPPLIER PART NUMBER 2177806-5E. AS PER THE RECALL, THIS IS A PART THAT NEEDS TO BE REPLACED. I JUST HAD THE DEALER REPLACE IT WITH THE NEW PART AA8Z-9D370-B, SERVICE HISTORY BELOW: WE HAVE TAKEN THE VEHICLE TO TWO SEPARATE FORD DEALERSHIPS OVER THE PAST YEAR DUE TO THIS ISSUE. NEITHER DEALERSHIP RECOGNIZED THIS ISSUE BECAUSE OUR VIN NUMBER WASN'T ON THE LIST OF VINS PROVIDED BY FORD. I PAID FOR THE REPAIR RECOMMEND IN SAFETY RECALL 16S31 OUT OF POCKET SO THAT MY VEHICLE WILL BE SAFE TO DRIVE AGAIN. THE FIRST DEALERSHIP REPLACED THE THROTTLE BODY AND CHARGED US FOR IT. AFTER THE ISSUE OCCURRED AGAIN, THE SECOND DEALERSHIP AGAIN REPLACED THE THROTTLE BODY SINCE THE THROTTLE BODY WAS STILL UNDER WARRANTY FROM THE FIRST REPAIR. IT APPEARS THE RECALL DOES NOT COVER ALL OF THE AFFECTED VEHICLES. THERE ARE OTHER FORD FLEX THAT HAVE THESE FAULTY PARTS.

THE CAR WAS USED IN THE MORNING AND WORKED FINE. IT WAS PARKED IN THE DRIVEWAY AND SAT FOR UNDER AN HOUR BEFORE WE TURNED IT BACK ON AND TRIED TO TURN ON THE HEATED SEATS WHEN WE REALIZED THE TOUCH SCREEN NO LONGER WORKED AND WOULD NOT RESPOND TO TOUCH AT ALL. THE SCREEN APPEARS TO STILL WORK (THE TEMP CHANGES AND SUCH AS THE OTHER BUTTONS ON THE DASH OR STEERING WHEEL ARE PRESSED (NOT ON THE SCREEN) HOWEVER THE TOUCH SCREEN HAS COMPLETELY STOPPED RESPONDING TO TOUCH OR WORKING AND THEREFORE I CAN NOT ACCESS ANY PART OF THE VEHICLE SETTINGS THAT REQUIRE YOU TO TOUCH THE SCREEN SUCH AS THE HEATED SEATS, LIGHTING, DIRECTIONS, MUSIC IN OUTS, ETC. IT HAS TAKEN AWAY HALF THE FEATURES OF THE ENTIRE CAR AND IS AN EXTREMELY PRICEY REPAIR ON SOMETHING THAT SHOULD NEVER HAVE FAILED! ESPECIALLY AFTER MANY OTHER PARTS HAVE FAILED ON THIS CAR LIKE THE FUEL CONTROL MODULE, WHEEL BEARING, ELECTRIC SEAT AND ALSO THE AIR COMPRESSOR JUST FAILED ALSO ON A CAR THAT IS ONLY 4 YEARS OLD.

ON JULY 5, 2018 I WAS DRIVING AT 35 MPH ON A CITY ROAD WHEN A WARNING LIGHT WITH THE WORDS "STEERING ASSIST FAULT, SERVICE REQUIRED" SUDDENLY CAME ON AND THE STEERING STOPPED WORKING ALMOST ENTIRELY. THERE WAS VERY LITTLE MANUAL ABILITY TO STEER THE CAR. FORTUNATELY WE WERE ON A VERY WIDE, EMPTY ROAD, SO I WAS ABLE TO USE BOTH LANES AND GET THE CAR TO MY HOUSE. IF THIS HAD OCCURRED ON A BUSY CITY STREET OR NARROW LANE, WITH ANY KIND OF TRAFFIC, WE COULD HAVE EASILY BEEN IN A SERIOUS, EVEN FATAL COLLISION. I HOPE THAT OTHER FORD OWNERS WILL REPORT THIS PROBLEM IF THEY EXPERIENCE IT, SO THAT A RECALL CAN BE INITIATED IF NEEDED. THIS WAS A DANGEROUS SYSTEM FAILURE THAT SHOULD BE INVESTIGATED.