2009 Ford Flex

On February 26, 2026, I purchased a used 2009 Ford Flex VIN from Header’s Auto Sales. At time of delivery, the vehicle was equipped with tires that did not meet the manufacturer’s required load rating for this vehicle. A licensed mechanic provided a safety assessment confirming the tires were improperly load-rated and unsafe to carry the vehicle load. We were not informed of this issue at sale. To make the vehicle safe to drive, I replaced all 4 tires at my cost. Improper load-rated tires can result in tire failure, loss of vehicle control, and crash. Dealer sold vehicle "as-is" without disclosure of this safety defect.

WHILE DRIVING DOWN OUT OF AN APPROACH, MAKING A RIGHT TURN, GOING MAYBE 5 MPH, VEHICLE COMES TO SCREECHING HALT, MAKING A TERRIBLE GRINDING NOISE. ENGINE DOES NOT GO OFF, NO STALLING. FEELS LIKE SOMETHING IS INTERFERING WITH WHEELS. HAPPENED MONTHLY, ALWAYS OUT OF A SLIGHTLY DOWN-FACING DRIVEWAY, TURNING RIGHT. THEN ABOUT A WEEK AGO, IT HAPPENED WHILE MAKING A NORMAL LEFT HAND TURN ONTO A FLAT STREET AT AN INTERSECTION GOING A LITTLE FASTER. VEHICLE LURCHES TO A COMPLETE STOP, HORRIBLE GRINDING NOISE, AND I CAN'T GO UNTIL I CAN STEER WHEELS STRAIGHT WHICH IS REALLY HARD TO DO. THANK GOODNESS NO ONE WAS BEHIND ME. TOOK ONCE TO A MECHANIC WHO COULD FIND NOTHING WRONG. BEEN DOING THIS EVER SINCE WE BOUGHT THE VEHICLE. NOW AFTER THE LAST INCIDENT, I AM REALLY SCARED TO DRIVE THIS CAR! &JS

TL* THE CONTACT OWNS A 2009 FORD FLEX. WHILE DRIVING APPROXIMATELY 15 MPH AND TOWING A TRAILER, THE FRONT PASSENGER SIDE WHEEL SEIZED AS THE CONTACT ATTEMPTED TO ACCELERATE. THE CONTACT CONTINUED TO DEPRESS THE ACCELERATOR PEDAL UNTIL THE WHEEL REGAINED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE OR DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.