2009 Ford Flex

I HAVE A 2009 FORD FLEX WITH 41,000 MILES. THE REAR BRAKES COMPLETELY WORE OUT WITH OVER 50% LIFE LEFT ON THE FRONT. THIS IS IMPOSSIBLE UNLESS THERE WAS A PROBLEM WITH THE BRAKES HANGING UP WHEN SOLD. THE SERVICE CHARGE WAS $511.34. THE BRAKES WERE REPAIRED. FORTUNATELY THE FAILURE OF THE REAR BRAKES DID NOT RESULT IN ANY CONSEQUENTIAL DAMAGE. *TR

TL*THE CONTACT OWNS A 2009 FORD FLEX. THE CONTACT STATED THAT THERE WAS AN OIL LEAK ON THE REAR OF THE ENGINE. THE ENGINE WAS REMOVED AND THE LEAK WAS REPAIRED BY THE DEALERSHIP. THE AIR CYLINDER THAT LIFTED THE THIRD ROW SEATS WAS DEFECTIVE AND HAD TO BE REPLACED. THE REAR HATCH OPENED ON ITS OWN FIVE TIMES; THE DEALER REALIGNED THE DOOR TO REMEDY THE PROBLEM. THE REAR MAIN OIL SEAL FAILED SO IT WAS ALSO REPLACED AT THE DEALERSHIP. THE BRAKES FAILED TO STOP THE VEHICLE EFFECTIVELY. WHEN THE VEHICLE WAS TAKEN TO THE DEALERSHIP, THEY STATED THAT THE VEHICLE WAS FINE. THE BATTERY WAS DEFECTIVE AND WAS REPLACED. THE TRANSMISSION EXCESSIVELY SHIFTED INTO GEAR WHEN DOWN SHIFTING, CAUSING THE VEHICLE TO JERK AND SHAKE. THE DEALER STATED THAT THEY COULD NOT FIND A PROBLEM WHEN THEY INSPECTED THE VEHICLE. THE ENGINE MADE A POPPING NOISE WHEN HE ACCELERATED FROM A STOP. THE DOOR MOLDING AND WINDOW MOLDING SILLS BECAME WARPED. LASTLY, ONE OF THE TIRES (THE CONTACT COULD NOT RECALL WHICH ONE) BLEW AND THE SIDEWALL SEPARATED; HE REPLACED THE TIRE AT HIS EXPENSE. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT ONCE THE VEHICLE LEFT THE MANUFACTURING PLANT, IT WAS THE DEALERSHIP RESPONSIBILITY AND OFFERED NO ASSISTANCE. THE CURRENT MILEAGE WAS 15,283. THE FAILURE MILEAGE WAS 7,526. THE BATTERY HAD TO REPLACED. UPDATED 12/30/10*JB

IN OCT. 2008 I BOUGHT A NEW 2009 FORD FLEX. SOON AFTER I STARTED GETTING LOUD GRINDING NOISES IN THE BRAKES. THE DEALER SAID THAT THERE WAS A SERVICE ORDER ON THIS COMPLAINT AND CHANGED THE BRAKE PADS (TWICE). SINCE THEN THE PROBLEM HAS COME BACK INTERMITTENTLY AND THIS WEEK I HAD MY FOOT BARELY ON THE BRAKE PEDDLE WHEN I STARTED TO ACCELERATE AND THE GRINDING NOISE CAME AND THE BRAKES LOCKED UP MOMENTARILY. I HAVE BEEN IN TOUCH WITH FORD AND THEY DON'T SEEM TO HAVE ANY KNOWLEDGE OF THIS PROBLEM, AND I FEEL THE LOCAL DEALER IS NOT PURSUING A SOLUTION. LAST TIME I WAS IN THE DEALERSHIP I ASKED IF FORD HAD ANY ANSWER AND THEY JUST SAID "WE HAVE CHANGED THE PADS TWICE". THE PROBLEM IS INTERMITTENT AND HARD TO PIN DOWN AS TO WHEN AND HOW OFTEN IT HAPPENS, BUT IS NOISY WHEN IT DOES AND ANNOYING. THE DEALER SAID "IT IS NOT A SAFETY ISSUE" I WONDER WHEN THEY LOCKED UP A COUPLE DAYS AGO. LAST INCIDENT IS BELOW. THANK YOU *TR

TL*THE CONTACT OWNS A 2009 FORD FLEX. WHILE THE VEHICLE WAS PARKED, THE CONTACT OBSERVED THAT THE BRAKE PEDAL EXTENDED TO THE FLOOR. THE FAILURE ALSO OCCURRED WHEN THE VEHICLE WAS IN MOTION; HOWEVER, HE WAS ABLE TO STOP THE VEHICLE AFTER RAPIDLY APPLYING PRESSURE TO THE BRAKE PEDAL. THE VEHICLE WAS TOWED TO THE DEALER APPROXIMATELY 4 TIMES TO HAVE IT DIAGNOSED; HOWEVER, THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE DEALER HAS ATTEMPTED TO DIAGNOSE THE FAILURE FOR TWO WEEKS. THE DEALER ALSO CONFIRMED THAT THEY WOULD NOT REPAIR THE VEHICLE ALTHOUGH THE WARRANTY IS VALID. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 126000.

WHILE ENTERING A 4 LANE DIVIDED HIGHWAY FROM THE DRIVEWAY OF A DRUGSTORE THE ELECTRONIC STABILITY CONTROL (ESC) INDICATOR LIGHT ON THE DASH OF MY 2009 FORD FLEX BEGAN FLASHING AND I COULD HEAR THE BUZZING OF THE ANTILOCK BRAKE SYSTEM (ABS). THE VEHICLE WAS TRAVELING LESS THAN 15 MILES AN HOUR AT THE TIME SO THERE WAS NO RISK OF THE VEHICLE GOING OUT OF CONTROL. THE APPLICATION OF THE BRAKES BY THE ESC/ABS PREVENTED THE VEHICLE FROM ACCELERATING WHICH I BELIEVE CREATED A SAFETY HAZARD WHILE TRYING TO PULL OUT INTO TRAFFIC ON THE HIGHWAY. NO CRASH OCCURRED BUT THERE IS SIGNIFICANT POTENTIAL FOR A CRASH. I DISABLED THE ESC VIA THE SWITCH ON THE DASHBOARD WHICH ALLOWED ME TO ACCELERATE BUT NOW I DID NOT HAVE THE SAFETY BENEFIT OF THE ESC. THIS OCCURRED ONCE YESTERDAY, THE CAR IS NEW,I HAVE OWNED THE CAR FOR 4 DAYS AND IT HAS ACCUMULATED LESS THAN 500 MILES. *TR