2019 Ford F-550

The complaint was filed on behalf of the contact's employer. The contact's employer owns a 2019 Ford F-550. The contact stated that while the driver was driving at an undisclosed speed, the vehicle was swerving from side to side. No warning lights were illuminated. The vehicle was driven to the shoulder of the road. The vehicle was taken to the dealer several times; however, the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The failure was a persistent failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 116,563.

The contact owns a 2019 Ford F-550. The contact stated that upon noticing an abnormal burning odor, the vehicle was taken to an independent mechanic, where the wiring underneath the driver's side of the dashboard was replaced; however, the failure recurred. The mechanic replaced the wiring a second time; however, the failure persisted. The power train and the check engine warning lights were illuminated. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V894000 (Engine). The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 100,000.

While driving down the road a passerby got our drivers attention to tell them the truck was on fire. When he pulled over and got out the truck went up in flames fast from under the hood. Due to the heavy damage we are unsure where the fire started. It has not been inspected by anyone yet. It was towed to our shop. The driver reported there was an odd smell but that was it.

The contact owned a 2019 Ford F-550. The contact stated while the vehicle was parked, turned on, and unoccupied, there was smoke coming from the vehicle. The contact stated that the front of the engine compartment had caught fire. The vehicle was extinguished by the Fire Department. A fire report was filed however, the cause for the failure was not yet determined. A police report was filed. The dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was destroyed and towed back to the contact's work location. The manufacturer was not made aware of the failure. The failure mileage was approximately 53,000.

A clogged fuel filter caused an engine fire. There were no warning lamps, messages or other symptoms prior to the failure. The fuel filter has been known to be problematic for these trucks, in yet there has been no recall. A simple google search shows these fires are common. The vehicle has been in for service at the dealership many times but no one checked on the faulty fuel filter positioned above the hot engine components.

Purchased truck used and discovered frame was cracked shortly after I had taken it in to Ford several times because alignment wouldn’t keep vehicle from feeling bouncy (hopping) going down the road. At no point did anyone tell me of a customer satisfaction program that was in place for my vehicle for a frame repair/replacement. Instead they strung me along telling me to take it to a frame shop. 2 days after the program expired I was told that there was a program for the issues which I no longer qualified for. Then they told me to reach out to corporate who said there was nothing they could do.

The contact owns a 2019 Ford F-550. The contact stated while driving at various speeds, there was an abnormal sound coming from the subframe. The contact stated that the failure recurred increasingly while driving on a bumpy road surface. The contact stated that while inspecting the frame, he noticed that the frame rail behind the cab was fractured. The vehicle was taken to the dealer, where it was determined that the frame needed to be reinforced or replaced. The vehicle was not repaired. The contact stated that the vehicle was previously taken to the dealer to be repaired under Ford Campaign Number: GB2021003; however, the dealer informed the contact that the vehicle was not experiencing the failure at the time. The manufacturer was notified of the failure and informed the contact that the vehicle was no longer covered. The failure mileage was approximately 130,000.

Our company has been proactively replacing some of the older fuel filters in our fleet as part of a safety campaign. A fuel filter on VIN [XXX] was replaced yesterday (XXX) with a Ford Motocraft filter. Today (XXX), the operator was driving the unit when they started to smell smoke in the cab. By the time they pulled over, the cab had smoke inside and the operator had to get out. The operator opened the hood to let it vent and called the garage to have the unit towed. After inspection by the garage, they found that the secondary fuel filter was leaking extensively from the seam. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact's company owns a 2019 Ford F-550. The contact stated while the vehicle was stationary, an employee noticed that the cab and chassis was in a V-shape. The contact stated that a mechanic arrived at the location; upon inspection, the mechanic stated that the frame rail was fractured. The vehicle was not drivable. The contact spoke to the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was unknown.