NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
91 reports46,000 miles · Apr 5, 2019
Steering
CRUISING AT 65MPH, HIT PAVEMENT TRANSITION, FRONT END, STEERING WHEEL STARTED VIOLENTLY SHAKING, LOST CONTROL, CROSSED FROM LEFT LANE ACROSS RIGHT LANE, SHOULDER AND INTO DITCH. SHOOK SO HARD THE LEFT MIRROR FOLDED BACK AND THE RIGHT MIRROR EXTENDED, BODY PLUG FELL OUT FROM UNDER DASH AND LANDED IN PASSENGER FRONT FLOOR. TIRES A…
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CRUISING AT 65MPH, HIT PAVEMENT TRANSITION, FRONT END, STEERING WHEEL STARTED VIOLENTLY SHAKING, LOST CONTROL, CROSSED FROM LEFT LANE ACROSS RIGHT LANE, SHOULDER AND INTO DITCH. SHOOK SO HARD THE LEFT MIRROR FOLDED BACK AND THE RIGHT MIRROR EXTENDED, BODY PLUG FELL OUT FROM UNDER DASH AND LANDED IN PASSENGER FRONT FLOOR. TIRES ARE IN GOOD CONDITION, HAS 46000 MILES ON IT. DEALER SAID I NEED TO PAY TO ADD AFTERMARKET STEERING PARTS?
NHTSA ODI #11194201
200,035 miles · Apr 1, 2019
Suspension
WHILE DRIVING, IF I HIT A BUMP IN THE ROAD THE TRUCK SHAKES UNCONTROLLABLY. I HAVE TO ALMOST COME TO A COMPLETE STOP TO REGAIN CONTROL. THIS HAS HAPPENED NUMEROUS TIMES ON BUSY HIGHWAYS AND ON CITY STREETS. I HAVE TAKEN THE TRUCK BACK TO THE FORD DEALER TWICE ALREADY. THEY REPLACED PARTS, BUT IT DIDN'T FIX THE PROBLEM. THIS IS V…
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WHILE DRIVING, IF I HIT A BUMP IN THE ROAD THE TRUCK SHAKES UNCONTROLLABLY. I HAVE TO ALMOST COME TO A COMPLETE STOP TO REGAIN CONTROL. THIS HAS HAPPENED NUMEROUS TIMES ON BUSY HIGHWAYS AND ON CITY STREETS. I HAVE TAKEN THE TRUCK BACK TO THE FORD DEALER TWICE ALREADY. THEY REPLACED PARTS, BUT IT DIDN'T FIX THE PROBLEM. THIS IS VERY DANGEROUS, I HAVE CAME CLOSE TO HAVING ACCIDENTS SEVERAL TIMES, WITH MY FAMILY IN THE VEHICLE. I AM UNSURE OF THE PART THAT IS CAUSING, BUT I THINK IT HAS SOMETHING TO DO WITH THE SUSPENSION. I HAVE DOCUMENTATION OF WHEN I "HAD THE PROBLEM FIXED". THE WORK THE DEALERSHIP DID, DID NOT FIX THE PROBLEM.
NHTSA ODI #11193247
25,000 miles · Nov 30, 2018
Service Brakes
2014 F350 CREW CAB W/LONG BED DIESEL I PARKED ON SLOPED DRIVEWAY WITH SNOW UNDER PASSENGER TIRES. I PLACED IN PARK BUT DID NOT SET PARKING BRAKE. WALKED AWAY FROM VEHICLE AND IN ABOUT 5 MINUTES THE TRUCK ROLLED DOWN DRIVEWAY 12 FEET. THE TWO DRIVERS WHEELS WERE BOTH ROLLING, I'M NOT SURE IF PASSENGER WHEELS ROLLED OR SLID.…
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2014 F350 CREW CAB W/LONG BED DIESEL I PARKED ON SLOPED DRIVEWAY WITH SNOW UNDER PASSENGER TIRES. I PLACED IN PARK BUT DID NOT SET PARKING BRAKE. WALKED AWAY FROM VEHICLE AND IN ABOUT 5 MINUTES THE TRUCK ROLLED DOWN DRIVEWAY 12 FEET. THE TWO DRIVERS WHEELS WERE BOTH ROLLING, I'M NOT SURE IF PASSENGER WHEELS ROLLED OR SLID. WHY DOES THE TRANSMISSION (IN PARK ) ALLOW THOSE DRIVERS SIDE WHEELS TO ROLL? IS THIS NORMAL?
NHTSA ODI #11154900
50,000 miles · Aug 29, 2018
SteeringStructureSuspension
TL* THE CONTACT OWNS A 2014 FORD F-350. WHILE DRIVING 25 MPH, THE FRONT END OF THE VEHICLE SHIMMIED. THE VEHICLE HAD TO BE RESTARTED TO GAIN CONTROL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SHEEHY PERFORMANCE CENTER (600 N FREDERICK AVE, GAITHERSBURG, MD 20877, (301) 548-9132) WHERE IT WAS DIAGNOSE…
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TL* THE CONTACT OWNS A 2014 FORD F-350. WHILE DRIVING 25 MPH, THE FRONT END OF THE VEHICLE SHIMMIED. THE VEHICLE HAD TO BE RESTARTED TO GAIN CONTROL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SHEEHY PERFORMANCE CENTER (600 N FREDERICK AVE, GAITHERSBURG, MD 20877, (301) 548-9132) WHERE IT WAS DIAGNOSED THAT THE BALL JOINTS, TIE ROD, SHOCKS, AND THE TIRES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 12943941. THE FAILURE MILEAGE WAS 50,000.
NHTSA ODI #11123269
88,000 miles · Aug 16, 2018
Engine And Engine Cooling
TL* THE CONTACT OWNS A 2014 FORD F-350. WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO SPRADLEY BARR MOTORS CHEYENNE (2200 WESTLAND RD, CHEYENNE, WY 82001, (307) 638-3335) WHERE IT WAS DIAGNOSED THAT THE DIESEL EXHAUST FLUID HEATER MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHIC…
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TL* THE CONTACT OWNS A 2014 FORD F-350. WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO SPRADLEY BARR MOTORS CHEYENNE (2200 WESTLAND RD, CHEYENNE, WY 82001, (307) 638-3335) WHERE IT WAS DIAGNOSED THAT THE DIESEL EXHAUST FLUID HEATER MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS ASSOCIATED WITH THE VIN. THE FAILURE MILEAGE WAS 88,000.
NHTSA ODI #11120525
35,876 miles · May 31, 2018
Suspension
MY LOW MILAGE 35,876 TRUCK HAS BAD WEAR ON THE RIGHT FRONT TIRE TOOK TO A PLACE TO HAVE SAFETY CHECK AND THEY FOUND WEAR IN THE FOLLOWING: BALL JOINT, TRACK BAR BUSHING, AND TRACK BAR REPLACMENT
NHTSA ODI #11099096
65,000 miles · Mar 2, 2018
SteeringSuspension
WHILE DRIVING FRONT END WOBBLES VIOLENTLY WHEN YOU HIT A BUMP. TRUCK IS HARD TO HANG ON TO AND STEER. I'VE READ SEVERAL THREADS THAT THIS IS COMMON. THIS IS CRAZY THAT THERE HAS NOT BEEN A RECALL. I'M NOT HAPPY I'VE REPLACE MINE 3 TIMES AND IT'S DOING IT AGAIN. I BOUGHT THIS TRUCK BRAND NEW.
NHTSA ODI #11075986
131,000 miles · Dec 22, 2017
Suspension
FRONT SUSPENSION / EVEN AFTER A TOTAL REBUILD OF ALL FRONT SUSPENSION WE CAN NOT GET RID OF WHAT WE CALL A DEATH WOBBLE. THE STEERING WHEEL AND FRONT END SHAKE VIGOROUSLY UNTIL WE REDUCE OUR SPEED TO UNDER 35 MILES AN HOUR. THIS OCCURS WHEN DRIVING ON THE HIGHWAY AND YOU HIT A DIP OF ANY SORT IN THE ROAD WAY (BRIDGE CROSSING, UN…
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FRONT SUSPENSION / EVEN AFTER A TOTAL REBUILD OF ALL FRONT SUSPENSION WE CAN NOT GET RID OF WHAT WE CALL A DEATH WOBBLE. THE STEERING WHEEL AND FRONT END SHAKE VIGOROUSLY UNTIL WE REDUCE OUR SPEED TO UNDER 35 MILES AN HOUR. THIS OCCURS WHEN DRIVING ON THE HIGHWAY AND YOU HIT A DIP OF ANY SORT IN THE ROAD WAY (BRIDGE CROSSING, UNEVEN PAVEMENT ECT) THE DEALER TOLD ME TO REPLACE 11 ITEMS WHICH I HAD DONE IN EXCESS OF $5,000 BUT IT CORRECT NOTHING.
NHTSA ODI #11056060
Mileage unknown · Dec 3, 2017
Air Bags
SHORTLY AFTER BUYING 2014 SUPERDUTY F350 CREW CAB DIESEL USED TRUCK IN JUNE 2017, AIRBAG LIGHTS STARTED COMING ON AND OFF. WAS TOLD THEY AIRBAGS NOT ACTIVATE IF WE WERE IN ACCIDENT. DEALER WHO SOLD IT TO US DID NOT OFFER ANY HELP, DEALER NEAR US COULD NOT LOCATE PROBLEM SINCE AIRBAG LIGHTS WENT OFF AND ON COULD NOT LOCATE IS…
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SHORTLY AFTER BUYING 2014 SUPERDUTY F350 CREW CAB DIESEL USED TRUCK IN JUNE 2017, AIRBAG LIGHTS STARTED COMING ON AND OFF. WAS TOLD THEY AIRBAGS NOT ACTIVATE IF WE WERE IN ACCIDENT. DEALER WHO SOLD IT TO US DID NOT OFFER ANY HELP, DEALER NEAR US COULD NOT LOCATE PROBLEM SINCE AIRBAG LIGHTS WENT OFF AND ON COULD NOT LOCATE ISSUE, TRIED REPLACING DRIVER SIDE MODULE, NO LUCK. MONTHS LATER DEALER TRACED PROBLEM BY REMOVING STEERING WHEEL AND AIRBAG, AND REPLACING THE "SLIDING CONTACT". WE HAD TO DRIVE TRUCK 5 MONTHS WITHOUT THE SAFETY OF AIBAGS.
NHTSA ODI #11052068
80,000 miles · Aug 1, 2017
Engine
I PURCHASED THIS PICKUP 3 MONTHS AGO, AND THE ENGINE LIGHT IS ON. THE FORD DEALER HAS BEEN WORKING ON IT WEEKLY, EVEN TALKING WITH ENGINEERS FROM FORD, BUT IT STILL COMES ON AFTER RESETTING. THEY HAVE REPLACED THE COMPUTER, WIRING AND SENSOR BUT IT STILL SHOWS THE SAME CODE. THE LIGHT COMES ON WHETHER I'M TOWING OR NOT GOING DO…
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I PURCHASED THIS PICKUP 3 MONTHS AGO, AND THE ENGINE LIGHT IS ON. THE FORD DEALER HAS BEEN WORKING ON IT WEEKLY, EVEN TALKING WITH ENGINEERS FROM FORD, BUT IT STILL COMES ON AFTER RESETTING. THEY HAVE REPLACED THE COMPUTER, WIRING AND SENSOR BUT IT STILL SHOWS THE SAME CODE. THE LIGHT COMES ON WHETHER I'M TOWING OR NOT GOING DOWN THE ROAD.
NHTSA ODI #11012009
NHTSA investigations
1RQ14005 · Vehicle Commanded Engine Shutdown
Opened Jan 13, 2015 · Closed Mar 15, 2016
Status: closed (inferred from source dates) · Electrical System:software; Engine; Engine And Engine Cooling:engine:diesel; Engine And Engine Cooling:exhaust System; Engine And Engine Cooling:exhaust System:emission Control
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Additional source detail variants (5)
Electrical System:software
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Engine And Engine Cooling:engine:diesel
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Engine And Engine Cooling:exhaust System:emission Control
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Engine And Engine Cooling:exhaust System
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
Engine
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.
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